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Mortgage Loan Refinance / Unexperienced Mortgage Consultants

1 Cincinnati, OH, United States
Contact information:

I have been dealing with the most unexperienced mortgage consultant that exists. My refinance process took over 45 days while the mortgage consultant called me with wrong information. First she had the loan amount wrong, so the title company calls with additional request that were wrong. Second, she calls with talks about additional fees that we later find out were wrong. When I receive my closing statement, it has an additional $100 that she cannot explain. Finally she claims its wire fees and suboordination fees.

I just do not understand how she is working there if she has no experience in mortgages. I even questioned her experience and she admitted she did not understand the entire working of the mortgage process. Working with her was by far the most frustrating experience with a bank.

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