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Morrisons
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1.1 592 Reviews

Morrisons Complaints Summary

14 Resolved
575 Unresolved
Our verdict: If considering services from Morrisons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Morrisons reviews & complaints 592

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Newest Morrisons reviews & complaints

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7:05 am EST
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Morrisons accident in store

My wife and I are regular/weekly shoppers at Morrison's store in Selby and have been for a lot of years. We went into the store on 22/12/17, it was very busy so things were a bit chaotic. My wife was in the fresh veg area and the basket of carrots at the front was empty so she put her hand on the empty basket to support her self to reach the carrots in the rear basket in doing so the empty basket was forced forward and hit my wife really hard on the bridge of her nose, within seconds her nose was very swollen. I informed the member of staff who was near by who went to get the first aider who came quite quickly had a look at my wife's injury then went to get an ice pack. Another member of staff came with a clipboard to take my wife's details and that was it. We carried on with our shopping with my wife holding the ice pack against her nose. By the time we got home my wife was suffering with a bad headache, concerned about my wife I called the store to speak to the manager who told me to bring my wife into the store so he could have a chat so we went in to see him on 24/12/17. He explained that the store was busy on that day we were there and was sorry my wife had been injured he also apologised that my wife would have 2 black eyes over the holiday period. In the end he offered her a bottle of champagne which my wife refused as she doesn't drink he then offered her to pick a bunch of flowers and I had to inform the checkout staff that they were complimentary. Also whilst talking to Josh the manager he told me that he didn't even know about my wife's injury until I rang him. If I was the manager of a large supermarket chain and a customer had an accident in my store no matter how serious I would definitely want to be informed straight away. I feel as a customer the concern for my wife's wellbeing after her accident was very poor and hope that this complaint will allow Morrison's to look at their accident procedures and maybe compensate her with more than a £10 bunch of flowers.
My other concern is that the first aider actually offered my wife some pain killers, I have been told by professional people that under on circumstances should first aiders be allowed to give any form of medication. I also informed the manager of my concern. I hope to hear from you in the very near future regarding my complaint.

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Sulphur7
, US
Dec 30, 2017 10:33 am EST

Her nose looks fine. I can't believe you expect additional compensation beyond the flowers. For what? What did Morrisons do wrong? Your wife tried to balance herself with an empty basket, the mishap was her fault.

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Author of the review
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Murdock@22
, GB
Jan 05, 2018 6:35 am EST
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Replying to comment of Sulphur7

That’s your opinion about how my wife’s nose looks but at least she’s not sticking it in any body else’s business like you are, so do me a favour ... I think you know what’s coming next. ...
@#%& €#&

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Murdock@22
, GB
Jan 05, 2018 3:29 pm EST
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Replying to comment of

OMG another do gooder. What the hell are you going on about “you have no control over anyone here” who do you think YOU are ? Ok my fault I didn’t realise it was open to public viewing but I know now so if you’ve nothing else better to do I suggest you get a life.

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7:32 am EST

Morrisons petrol station

When filling up my car today, when it got to 15.99 it jumped to 16.01. OK one time it's me but it happened 4 time's. When I went into pay I mentioned it to the lady & the man about it, and asked them if they could report it?. I did not expect to be laughed at. IS THIS HOW YOU TRAIN YOUR STAFF?. Can someone from morrisons please tell me if this got reported.

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Jim Morrison 52
, GB
Jan 19, 2018 2:13 pm EST

really!

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12:00 pm EST

Morrisons morrison's lorry driver

Today as I tried to pull off the slip road onto the m5 at Burnham on sea, a Morrison's lorry would not let me out to the point where I ran out of slip road and had to break hard and touched onto the hard shoulder, which put my life on danger with traffic coming at me fast from behind the lorry, it was very frightening.in the 24 years I have been driving, I have never experienced anything like it, most lorries move into the middle lane if they need to. And Morrison's is where I do all my shopping. Very angry!

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1:44 pm EST
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Morrisons battery collection

Your store in Cheadle has a battery collection box that is not only full but overflowing.
The management have tried to get said box collected without success, it's now so full it is immovable.
We are told not to put batteries in the general waste and now find we have no collection point .
Can the people who supplied the boxes please be prompted to come and empty them .
Kind regards, Gail Brown

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10:21 am EST
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Morrisons fuel voucher offer

Hi. I filled up with fuel today and forgot to give my voucher in when i paid. As soon as i realized i went back to try redeem it and was toldi was too late because i had already paid. Just think this is a bit mean seen as i always use morrisons for fuel and some shopping. Other retailers are more understanding that people do forget things sometimes

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8:34 am EST
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Morrisons cafe

I have been to the morrisons plymstock branch cafe today with wife and father for a midday meal time order was taken was 12:04:36 then down to pay time was 12:11:38 we waited almost forty minutes for our meal and when it came the chips where just warm this is not the first time it has happened to us.When it came back out yes the chips were hot but the beans looked as though they had been under a light as they looked dried out but hot and the pie pastry was some instead of being firm hope some thing can be done about it we was not told of any wait time

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Jim Morrison 52
, GB
Jan 19, 2018 2:14 pm EST

you could cook your own ?

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7:42 am EST

Morrisons staff member shouting from behind the counter

I am at present, sitting in the restaurant in the Morrison's store Chippenham.
A member of staff who is cooking behind the counter is shouting when foidis ready, with no regard for the costomers.
Whilst queuing I found the volume to be painful and offensive.
Tge shouting continued for the duration of me meal. I sat in the middle of tge restaurant, however, the noise (shouting) continued. In all of my 66 years I believe that I have never enciuntered such behaviour.
1:30 08/12/2016
Kindest Regards
Ronald Ashton

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kevos
, US
Jan 13, 2018 5:04 am EST
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Thats a ridiculous complaint to make if they didnt shout waiters wouldnt hear them and you wouldnt get your meal. Why did you go outside if you dont like noise. P.s learm to spell properly [censor].

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2:17 pm EST
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Morrisons staff who doesn't want to do their job

It all started around 2 weeks ago I went to Morrison to buy 3 of your flans when I got there it was ten to two and there was none so I asked the lady at the bakery could she make me some like the lady did a few days before and it was not a problem a tall and to my horror she said no I fishes a 2 and cant do it then a few days later went back to get some more and they had none left so once again I asked could you make me some and once again got told no don't have cases to make them having problems with who ever sends them and that's the way it stayed for a week then I went and there was one there but it was dated so once again I asked could they make me some and the answer was we got no cases left so I asked could they reduce the dated one and was told not allowed till after 5 and as it was only 2ish I didn't wont to wait around I took the one at full price three pound fifteen pence then yesterday 27 -11 went in got three flans and a cream cake and got a uncut loaf and when I asked the lady who told me no I finish at two took the bread of me with a big huff went and sliced it practically through it at me and went back to striation the bread back up i wouldnt use Morrison ever again but you are the only place to get these flans for my sick husband who lives of them manners dont cost anything unlike Morrison who needs to teach there staff some customer service if i owned Morrison staff like that would be right out the door when i was in store Thrusday the lady at till had her card out at till ordering something on her phone just leaving people to wait i have already emailed customer services but had no reply

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1:21 am EST

Morrisons empty shelves

I have used Morrison's (Basingstoke) since it took over from Safeway's but it has recently gone to pot. Staff have been notified in store but nothing has changed. Hence my contacting you.
It would appear that they have no shelf fillers as many of them are empty. In particular the vegetables and when they are being filled there is more than one and they would rather spend their time talking.
I seldom go shopping at the same time but the problem seems timeless. I decided one Saturday to go at 7am. Disaster. Empty shelves and it is not just the produce area. This week there wasn't even any sugar, amongst many other items I was unable to purchase.
I go round the store and there are many other customers also complaining the shelves are empty.
I am having to seriously consider having to go elsewhere for my shopping and I know of others saying the same. I do not want to have to go to 2 supermarkets for 1 weekly shop.
Regards
Carol Grimwood

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9:07 am EST

Morrisons restaurant service

Finally after hoping things would improve over the past 4 months after visiting Morrison's restaurants at Wellington (Shrops), South Shields and Tynemouth it's the last time we visit as it now looks like Morrison's have cut staff to the bone

Where else can you wait 35 minutes for a basic bacon sandwich plus my wife each time has to sent her cold soup back.

Of course the coffee we had purchased to go with our meal 30 minutes earlier was well drunk.

During our 30 minute wait we even had time to count the customers in the restaurant 6 in wellington, 12 in South Shields 16 in Tynemouth so heavens knows what happens IF they ever get busy

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Graeme Hutchison
, US
Dec 22, 2018 12:39 pm EST

About a year or so ago we went for breakfast in Morrison's in Crawley, after waiting about 25 minutes out came the food which was cold so we sent it back only to be told it normally sits for approximately 15 minutes depending how busy they are so i complained and got a refund anyways almost a year later my wife and i popped in to the cafe as our regular haunt was closed and my wife ordered poached eggs on toast and i had a so called cooked breakfast, the poached eggs we not cooked correctly so they went back my cooked breakfast as follows the bacon and egg were under cooked about the only good thing were the sausages, now while i'm eating my wife is still waiting on her poached eggs on toast which eventually came out some 20 minutes later, i spoke to a lady who was most apologetic and i got yet another refund plus an extra pot of tea and extra toast for my wife needless to say i will never go back in to Morrison's cafe in Crawley as the cafe and the way its run have not changed.

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kevos
, US
Sep 01, 2018 11:08 am EDT
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Customer service desk always closed in ayr store, when ask staff when it will be open they either say dont know or just ignore me. Clearly dont want or need my custom and artitude of staff is awful. Probably will not do anything about it cause you know you will always retain enough customers to make profit and thats all you care about.

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pobarjenkins
Minneapolis, US
Nov 16, 2017 5:59 pm EST
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Did you ask to speak with a manager while you were there?

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10:30 am EST
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Morrisons cafe

i went for breakfast as usual to morrisons sheldon branch this morning 11/11/2017 i got an orange juice for my husband and a pot of tea and cup for myself . the person was paying in front and the lady on the till said cash only the card machine broke. and there is half hour wait. we said it would be better if you put something there telling people before they enter the self service area .. there were half cups of tea / coffee by the payment till as customers was not told about no cards until they got to the till. my husband ordered 2 bacon & egg baps to be told they'v got no baps. its a supermarket! so he said he would have bacon & egg sandwich which came as bacon & egg on toast. he didn't send it back he said he will eat it. we have sent stuff back before and had to wait 10mins to get it replaced. last week was the same got to the till to be told 45 min wait and people were leaving. we said then put a notice at the front but no to much like hard work i think. they said they were so short staffed. The manager just says sorry we are short staffed, so waste of time even speaking to him, if they are that shorted staffed the cafe should be closed. this isn't the 1st time i have complained about the cafe at morrisons sheldon. will be looking for some were else to eat breakfast in future.

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4:40 am EST

Morrisons veggie crisps

I have brought a few of these packets
Every time. We only get 4/6 beetroot crisps but loads of the other veggies. Ok. 1or 2 packs but not. All. Morrison should advise. The buyer that there are less of one specific vegetable crisp. Why is fruit always frozen. Mangos rock hard but sold that day you need a saw to get into it promotions given such small space if they not morrison items. Need more staff always ques.

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1:17 pm EDT

Morrisons morrisons microwave mexican rice.

I went into the leyland Morrisons store to do my weekly shop on the 02/11/2017. I bought 3 packets of Morrisons microwave Mexican rice. The date on the packet for when they re out of date was sept 2018. I used a packet when I got home to put with chilli on carne. When I tipped it out of the pack it was full of mould. All over it. It was absolutely disgusting. I also have picture of this.

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9:15 am EDT
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Morrisons fresh meat.

Have complained about diced pigs heart containing valves and blood clots on numerous occasions and continuously being told that supplier quality control have been informed and will rectify the problem, it is not being resolved in fact the situation has worsened.
Morrison's maintain that these should not be included which result in wastage as they are inedible.

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1:50 pm EDT

Morrisons sending me a delayed cheque which then bounced.

I am tired writing about this, somebody called Laura has reponded slowly and with no solution.
Insurance claim - PL150/2041/16LW.
Hopefully you can find the information through this insurance claim number.
The service I have receiced is completely unacceptable.

CLaimmade on 24th July that is now 3 months ago, I was asked to comeence the claim in store which I did and details given.

I have advised Laura that I am seeking legal advice but still no response.
The original claim was due to something on the baguette packaging staining my jackey, I have since returned and procedures have not improved yet either.

I have completely had enough of the srvice received.

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2:10 pm EDT
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Morrisons morrisons the best 4 coconut lollies from the freezer.

Today 23 october I purchased the above item at morison's in Dumfries for

my daughter as a lover of coconut flavour, but to her dismay on unopening
the box all the frozen lolly was to one side of the wrapper and the lolly stick lay along the other side free of ice lolly, this was on all 4 lollies .it was obvious to me that they had been left to defrost then put back in the freezer.i presume the next customer with the same purchase may find the same problem
would be grateful if you will compensate if only to please my daughter. thankyou
mrs s Seymour
14 hospital rd
annan
Dumfriesshire
dg12 5je

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Jim Morrison 52
, GB
Jan 19, 2018 2:17 pm EST

your really after compesation for 4 ice lollys ?

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2:59 am EDT
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Morrisons service in cafe and behaviour

My husband and son visited the cafe in Morrisons on Saturday 14th October. My son chose a cold option and we ordered a toasted sandwich and soup. We waited 15 mins and a staff member walked round with our order and bypassed us. We clearly had our number 35 showing, I went up to her (Vera) and said I believe that's our order. 'No she said curtly this is 55'. We continued to wait then she went around again with our order, again I said this was our order, more rudely she told me "no no this is number 55" and urgently went back into the kitchen. At this point we had been waiting 25 mins and I spoke to another staff member who informed me that they had written the number down wrong. The food came out and my soup was cold so I was informed I would get a fresh soup but it was heated up much too hot and the croutons were soggy and tasted unpleasant. We found the service really shocking aside from the rudeness of one of the staff there seemed to be no logic that we had been waiting and they hadn't given numbers out in the 50's. We were made to feel that we were in the wrong, uncomfortable. In addition to this our son is autistic and he was getting very anxious about the situation and upset that we had not got our food at the same time he was eating. He was getting restless and we couldn't keep him still for much longer which resulted in my husband taking him for a walk around the store to avoid a meltdown. All in all not an enjoyable lunch experience at all.

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11:53 am EDT
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Morrisons rug doctor

I booked a rug doctor from your outland road Plymouth branch, when I went to pick it up i was told that due to building works all the paper work had been thrown away, i think this is really irresponsible surely all papers should be in a secure place. The staff seemed to think this was a bit of a joke. Very unprofessional behaviour this booking was very important.

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4:07 am EDT
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Morrisons meat counter

I have complained to Morrisons food store once before about how they slice up meat up at the meat counter, they said they took my complaint seriously and nothings changed. The issue I have is counter staff handling meat with no gloves on and handling the meat with their bare hands, I feel this is unacceptable, I suggested to Morrisions that the person serving simply uses the single use plastic sheet that is used to wrap up the customers meat when handling and slicing the meat, seems simple. I have contacted Morrisons direct and they say they have a bare hands policy, sorry if I don't agree with this when you have an easy solution using the single use sheet which you are giving to the customer anyway, nobody wants to see people handling your food bare handed it doesn't look nice. Apart from this issue I love shopping at Morrisons :)

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Jim Morrison 52
, GB
Jan 20, 2018 3:45 pm EST

i reiterate, morrisons operates a clean hand policy, it is the same on the fish stall and butchery

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Dad
, US
Jan 20, 2018 6:39 am EST

Seems like you missed the point, I was offering a easy solution with the plastic sheet they already use, no extra cost, just a slight change in behaviour

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Jim Morrison 52
, GB
Jan 19, 2018 2:19 pm EST

morrisons does have a clean hands policy, sorry but if you dont like it then maybe you should go elsewhere?

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9:18 am EDT
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Morrisons morrisons yellow delivery van

Hi Today one of your delivery vans YK15 HPM hopefully reg number as happened so fast...
Your driver pulled out from a layby on cheltenham Golden Valley at 1.15 ish today sunday 1st Oct...I had to do an almost emergency stop doing 60 mph on The bypass, nearly caused a nasty accident...My daughters ipad flew out her hand where had to break so fast..
Disgusting driving i hope he gets sacked...
Yours sincerely Pauline Hook...

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Morrisons In-depth Review

Website Design and User Experience: The website design of Morrisons is clean and user-friendly, making it easy to navigate and find the desired products. The layout is intuitive, with clear categories and search options, ensuring a smooth user experience.

Product Range and Availability: Morrisons offers a wide range of products, including fresh produce, groceries, household items, and more. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Value for Money: Morrisons provides competitive prices and offers good value for money. The prices are often lower compared to other supermarkets, and the quality of the products justifies the cost.

Delivery Options and Efficiency: Morrisons offers various delivery options, including home delivery and click and collect. The delivery service is efficient, with prompt and reliable delivery times. The website also provides real-time tracking of orders.

Customer Service and Support: Morrisons has excellent customer service and support. The staff is friendly, knowledgeable, and always ready to assist with any queries or concerns. They provide prompt responses and strive to ensure customer satisfaction.

Quality and Freshness of Products: Morrisons maintains high standards of quality and freshness for its products. The fresh produce is of excellent quality, and the packaged goods are well within their expiration dates.

Loyalty Programs and Promotions: Morrisons offers a loyalty program that provides exclusive discounts and rewards to its members. They also regularly run promotions and special offers, allowing customers to save money on their purchases.

Sustainability and Ethical Practices: Morrisons is committed to sustainability and ethical practices. They source their products responsibly, support local suppliers, and have initiatives in place to reduce waste and carbon footprint.

Online Ordering Process: The online ordering process at Morrisons is straightforward and hassle-free. The website provides clear instructions, and the checkout process is quick and secure. Customers can easily customize their orders and select delivery or collection options.

Returns and Refunds Policy: Morrisons has a fair returns and refunds policy. If there are any issues with the products, they offer hassle-free returns and provide refunds or replacements promptly.

Overall Shopping Experience: Shopping at Morrisons is a pleasant experience overall. The website is user-friendly, the product range is extensive, and the prices are competitive. The efficient delivery service and excellent customer support further enhance the overall shopping experience.

Comparison with Competitors: Morrisons stands out from its competitors with its competitive pricing, wide product range, and excellent customer service. It offers a strong alternative to other supermarkets, providing a satisfying shopping experience.

Customer Reviews and Ratings: Morrisons has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive prices, and efficient service. The overall satisfaction level is high.

Pros and Cons of Shopping at Morrisons: The pros of shopping at Morrisons include competitive prices, a wide product range, excellent customer service, and efficient delivery options. The cons may include occasional out-of-stock items and limited delivery slots during peak times.

Recommendations and Conclusion: I would highly recommend shopping at Morrisons for its user-friendly website, competitive prices, wide product range, and excellent customer service. The overall shopping experience is satisfying, and the quality of products is commendable. Morrisons is a reliable choice for grocery shopping.

How to file a complaint about Morrisons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Morrisons. Make it specific and clear, such as "Overcharged for groceries at Morrisons" or "Poor customer service at Morrisons bakery."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or branch of Morrisons involved.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Morrisons employees, including names or descriptions if possible.
  • Details of any transactions, including receipts, product names, and prices.
  • Steps you have taken to resolve the issue with Morrisons, including any communication with their customer service.
  • The company's response or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: Attach any relevant documents, such as receipts, photos, or email correspondence, to support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Morrisons. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the details are correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Morrisons on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your email and ComplaintsBoard.com account for notifications related to your complaint or review.

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Contact Morrisons customer service

Phone numbers

+44 345 611 6111 +44 345 322 0000 More phone numbers

Website

groceries.morrisons.com

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