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Morrisons
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groceries.morrisons.com
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1.1 592 Reviews

Morrisons Complaints Summary

14 Resolved
575 Unresolved
Our verdict: If considering services from Morrisons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Morrisons reviews & complaints 592

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8:00 am EDT
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Morrisons incorrectpricing

Incorrect pricing 15 june 2012 purchased hollandaise sauce @0.49pence each on checking bill was 0.80p each. Went back to recheck shelf label checked @ 0.49p employee nearby so I asked her to check item an price label, confirmed @ 0.49p told I was charged 0.80p was told nothing she can do check with customer services. I aproached customer services who scanned product and told me it is priced at 0.80p. I said that the price label is showing 0.49p. A phone call was made to employee in charge of product who said price should be 0.98p and asked for that employee to come to customer services. He arrived with an alternative packet and said correct price is 0.80p. I asked him to accompany me to the shelf were the price label showed 0.49p. He checked and said he would get girl the return the price difference to me. Then proceeded to take the price label off the shelf. I asked what happens now he said he would phone customer services then proceeded to take product of the shelf. I asked him to return to customer service with me to confirm to employee the correct price. Who then filled out a form listing money returned to me for which I had to sign for. Time taken 35 minutes to correct morrisons mistake by me for which I received no thanks or wages

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catherine timperley
Worcester, GB
Feb 24, 2022 5:33 am EST

On thursday we go shopping malvern link i look at morrissons petrol prices their down or up he buys he's petrol at morrissons their not cheapest while other petrol stations sell petrol cheap. It were I go to other look around.

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slavery is back
london, GB
Aug 11, 2014 2:58 pm EDT

To change prices you need staff

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Jim124
Rhyl, GB
Mar 07, 2013 1:28 pm EST

I had exactly the same experience at the Rhyl branch of Morrisons in March 2013. The annoying thing was it happened on two successive days for the same item - on the first occasion I was assured that the price discrepancy would be resolved, so I was surprised to find it had not been when I went into the store the following day. I spoke to the store manager and he assured me that the store did not breach Trading Standards rules by incorrectly pricing products, as there are just two many prices to keep track of and human error will always occur. I think this is just another example of Trading Standards rules being far too lax and supermarkets faced prosecution for incorrect pricing they would make greater effort to put the correct prices on the shelves. It is just another case of the regulatory system under which supermarkets operate being far to lax, and the victim is the customer, who ends up being ripped off without knowing about it. I agree that Morrisons should have a better system for dealing with complaints. Having to spend 30 minutes going through their current procedures with customer services is unacceptable, and a good incentive to shop elsewhere. I will certainly being using Morrisons less in future. This is the FIFTH instance of incorrect pricing I have noticed at the store in a year. How many more times have they ripped me off? How many millions does this store rake in each year by misleading customers over their prices? Forget regulation. It just seems to me we are in an era where anything goes. Buyer beware, or be shafted.

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8:35 am EDT
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Morrisons Details of fresh meat on shelves

Neither the provenance of fresh meat nor how the animals are reared is mentioned. This is important as the customer may not want to buy meat from animals that are not reared outdoors.

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3:10 pm EST
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Morrisons abuse

i am being slandered by the staff from kiosk and other parts of morrisons, when complaining the so called supervisor thinks in house proceedure is enough, this clearly does not work.

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Boo.
, GB
Jan 05, 2013 12:37 pm EST
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Morrisons is a disgracefull company to ever work for, having no support from anyone, as well as no staff, get treated like a piece of dirt want you to do every job in the store, oh the admin staff can all have there breaks together of which are well pass there 15mins, then go on smoke breaks, while everyone else has to stick to there lousy 15mins break. The store manager is just a waste of space, when asked bout rotas, or anything he does not know, we also don't have a personel department in the store, so no one to help, worst place I have ever worked, just don't care bout staff only the chosen few, what I say you only get one life please don't waste it there I didn't .

ComplaintsBoard
J
5:04 pm EDT

Morrisons wrong pricing

I have been going to Morrisons oin Westcroft Milton Keynes for several years now and on many occassions bought something that has been on the shelf...sometimes in end displays advertising in big letters/numbers a special deal. One example was Surf.."Small and Mighty" It was a remarkable price and i almost bought one but I have learnt from experience how supermarkets are often mispricing lines. It was referring to a 24 wash bottle but had been filled with 42 was size! How many people i wonder would have just taken it and not checked! Two days ago i was buying toilet paper...thought oh that's good..a leading brand..4 rolls, plus two for free, at £1.71...got to check out...£2.20. I went back to shelf to find once again the wrong merchandise was put in the wrong space. Could you tell me what recause legally has the consumer now got on this. As I am coming across it more and more frequently.

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marcelle withey
Plymouth, GB
Dec 03, 2013 7:02 am EST

I have just visited your store in plymstock plymouth.i purchased a quilt, because there was a group of school children were singing christmas carols, so not to walk in front of them myself and a friend walked back around the cashiers and through another, checkout with the receipt in hand .On getting to the car one of your members of staff banged on the door, and to tell us we have a dvd which has got been paid for.My friend told her that we did not have a dvd, then three more came out shouting that we have taken a dvd.I think that this was rude, not only shouting out but for the fact that this branch of morrisons is were i do all my shopping.this was very embaressing, as people that i know saw these three woman shout from the door of the store, that we had taken this dvd..Then your store security came to us, i showed him the receipt, then my friend asked for the store manager to come to see us..By this time, people that i know have walked pass and stared, at me and my friend.The three cashiers had walked back in to the store and never to be seen again ..I think that these three should apologies to me and my friend for how they conducted themselves.And that we should have a written apology from all three..Ihave never in my life taken anything and if i have seen people taking anything i have informed your staff..Because of this i think that i will be going elsewhere to do my shopping from know on.

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4:21 pm EDT
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Morrisons oppened pack

a multi-pack of cheese puffs was purchsed on 9/4/10 in morrisons, pendeford, wolverhampton apon opening, one of the packets of crisps were not sealed correctly making them unedible.

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2:34 pm EDT
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Morrisons bullinging

I'm writting a complaint about a store check out manager from inverness store 188
Kerion patterson.

* continually sticks her nose in otheir departments that she doesn't run
* humillates staff by making remarks about staff infront of customers
* recently did my annual apprasail and used this opertunity to put me down in every area possible, even thou she hardly even sees me work, and is not in charge of my department.
*continually flaunts the company policy by smoking out side with her uniform visible
And because she thinks she is so high up she can stand there and tell people off on their breaks.
* continually disappears of shop floor to canteen and goes out for sevral ciggerett breaks
* store manager seems to be scared of her as he just lets her do what she wants and is clearly after job as she is nasty to every one in store and thinks by doing this that every one will do as she says not nigel.

Read full review of Morrisons and 2 comments
Update by why
Apr 15, 2010 8:05 pm EDT

well it just cause all the staff mention to me she always in canteen, and every time i go in she is there she and over hear
remarks about otheir staff talking openly about personal problems of co workers. (she is a check out manager and openly ) says things like a certain member of staff is faking sickness. this clearly should be done in a office away from staff. and sits there making remarks about my sexuality. giving dirty looks etc
she is in her early 40's and should know how to act professionally. but I would agree to your opinion it pointless complianing and just put up with it and do my job.
i have been thinking about quitting so has sevral othier staff.
I was warned about her when i started and now i know why. She is one of those people were the power of authority has gone to her head

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ffpp manager
fuck off, GB
Jul 12, 2014 1:08 pm EDT

no wonder she is on your case, you spell like a five year old. Prob
one of those ###s we employees we hire for trolley pushing. Deserve the abuse.

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roady123
Falkirk, GB
Jul 08, 2012 11:05 am EDT

wish people who write on here would use the spell check or is morrisons just employing muppets lol

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9:01 pm EST
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Morrisons - staff treatment

My partner is (Was... I'll come to that bit) a team leader on a fresh counter. She stepped down, only to find that the 3 staff members in 3 months that replaced her all walked due to the pressure - so she stepped back up. She has a team of - and I don't know how to say it in pc terms so I apologise - total #s who look like they have trouble to remember to...

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1:27 pm EST
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Morrisons unsatisfactory sausages

On opening a bag of pork & beef sausages.
found that three sausages were joined together and no skin, the skin seperate in the bag.

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11:47 am EST
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Morrisons morrisons unsweetened cappuccino (instant)

Dear Sir or Madam,
I have just purchased 2 boxes of the "New" Instant Cappuccino unsweetened product. We have purchased this product for several years now, tried other brands, but, found we preferred Morrisons own.
However, this new version is very bitter, not at all like the old product which was as a cappuccino should taste - this just leaves a nasty taste in the mouth.
Why, did they change a winning recipe, I await your comments.
Yours sincerely Marion Feldwhere (Mrps. we do all our weekley shop in the Seaford branch, and find most of your products to be very good, but, as I said this Cappuccino!

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5:28 pm EST
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Morrisons hair found in the product

I bought a morrisons own pack of two toad in the hole, which i have done on many occasions, unfortunately the one i had for my tea today had a hair in the middle of the sausage which wasn't one of mine. I normally enjoy this product but iam now left very disappointed .

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4:05 pm EDT
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Morrisons - bullying

I have now worked for morrion's for a number of years now and have and still am suffering from bulling and intiadation I am not the only one to suffer this treatment dished out by the night manager Gwyn Jones and belive that this bullying is not limeted to one store (newtown powys wales ) it is company wide I am being constantly got at The manager tries to...

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6:31 pm EDT
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Morrisons - bullying bosses

I don`t know how they get away with it but Morrisons treat their staff like 2nd class citizens especially the bosses. There are so many department managers supervisors etc who have stepped down because of the pressures and stress put on to them. The turnover of staff is rediculous and nothing is ever done to find out why this is. When one female boss left...

Read full review of Morrisons and 120 comments

Morrisons In-depth Review

Website Design and User Experience: The website design of Morrisons is clean and user-friendly, making it easy to navigate and find the desired products. The layout is intuitive, with clear categories and search options, ensuring a smooth user experience.

Product Range and Availability: Morrisons offers a wide range of products, including fresh produce, groceries, household items, and more. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Value for Money: Morrisons provides competitive prices and offers good value for money. The prices are often lower compared to other supermarkets, and the quality of the products justifies the cost.

Delivery Options and Efficiency: Morrisons offers various delivery options, including home delivery and click and collect. The delivery service is efficient, with prompt and reliable delivery times. The website also provides real-time tracking of orders.

Customer Service and Support: Morrisons has excellent customer service and support. The staff is friendly, knowledgeable, and always ready to assist with any queries or concerns. They provide prompt responses and strive to ensure customer satisfaction.

Quality and Freshness of Products: Morrisons maintains high standards of quality and freshness for its products. The fresh produce is of excellent quality, and the packaged goods are well within their expiration dates.

Loyalty Programs and Promotions: Morrisons offers a loyalty program that provides exclusive discounts and rewards to its members. They also regularly run promotions and special offers, allowing customers to save money on their purchases.

Sustainability and Ethical Practices: Morrisons is committed to sustainability and ethical practices. They source their products responsibly, support local suppliers, and have initiatives in place to reduce waste and carbon footprint.

Online Ordering Process: The online ordering process at Morrisons is straightforward and hassle-free. The website provides clear instructions, and the checkout process is quick and secure. Customers can easily customize their orders and select delivery or collection options.

Returns and Refunds Policy: Morrisons has a fair returns and refunds policy. If there are any issues with the products, they offer hassle-free returns and provide refunds or replacements promptly.

Overall Shopping Experience: Shopping at Morrisons is a pleasant experience overall. The website is user-friendly, the product range is extensive, and the prices are competitive. The efficient delivery service and excellent customer support further enhance the overall shopping experience.

Comparison with Competitors: Morrisons stands out from its competitors with its competitive pricing, wide product range, and excellent customer service. It offers a strong alternative to other supermarkets, providing a satisfying shopping experience.

Customer Reviews and Ratings: Morrisons has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive prices, and efficient service. The overall satisfaction level is high.

Pros and Cons of Shopping at Morrisons: The pros of shopping at Morrisons include competitive prices, a wide product range, excellent customer service, and efficient delivery options. The cons may include occasional out-of-stock items and limited delivery slots during peak times.

Recommendations and Conclusion: I would highly recommend shopping at Morrisons for its user-friendly website, competitive prices, wide product range, and excellent customer service. The overall shopping experience is satisfying, and the quality of products is commendable. Morrisons is a reliable choice for grocery shopping.

How to file a complaint about Morrisons?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Morrisons. Make it specific and clear, such as "Overcharged for groceries at Morrisons" or "Poor customer service at Morrisons bakery."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or branch of Morrisons involved.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Morrisons employees, including names or descriptions if possible.
  • Details of any transactions, including receipts, product names, and prices.
  • Steps you have taken to resolve the issue with Morrisons, including any communication with their customer service.
  • The company's response or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: Attach any relevant documents, such as receipts, photos, or email correspondence, to support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Morrisons. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the details are correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Morrisons on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your email and ComplaintsBoard.com account for notifications related to your complaint or review.

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Contact Morrisons customer service

Phone numbers

+44 345 611 6111 +44 345 322 0000 More phone numbers

Website

groceries.morrisons.com

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