Morgan Properties
reviews and complaints

I have only 1 question. If we have to live by the agreement and fulfill it. Then why do you feel that you don't have to? You can't fulfill your obligation then why can't we cancel our agreement/lease without penalty? If you are paying for a service that you state your going to give and you do not perform these agreements, why do we have to stay here and you keep getting payment for nothing? I have never experienced such awful customer service, rental office and property manager at Cedar Creek. Did you know that the leasing office keeps your blank money orders and we are not allowed to fill it out? Did you know that the maintenance loads their personal truck with supplies from the shop and the containers you have here? and they leave the property with them? I bet when you investigate this because someone is taking your stuff, but you won't fulfill your agreement to us. The rental office is closed throughout the day, you never know when you can go inside. You go at 1pm it closed, you go at 3pm it is closed, you call throughout the day and no one answers. How about fulfill you agreement to us? All I am asking is for basic customer service, great maintenance work and a property manager that cares.

Hi, I have been living in my apartment almost two years, why I say almost, because my first lease renewal I only sign for 10 months, why because the renew amount for 12 months was 74.00 more a month, the 10 month renewal amount was 44 more a month... So I went with the 44 monthly. So now its renewal time, and the 12 monthly amount is 75.00 and the 10 monthly amount is 55.00... So I decide to not renew.. Well I have only been late twice, the first time I paid the late fee of 113.00, yes if your rent is late you pay over a 100 dollar late fee, on top of that, I was late once pass the 11th of the month, not only do you pay the over 100 late fee, but you pay an addition 400.00 fee which they say is a count fee before count... I rather have the count fee, so I have to pay a total of 1600.00+ for being late which is over 500.00 of my rental amount. I found out from my neigbor under me she never paid a late fee at all.in my almost two years everyone in my section has moved, i'm the last to move out, there has been so many moving trucks since I been there I didn't understand why. I see why, I must say nice structure of the apartment is nice, nice area... But the apartment itself is not worth the amount, my paint chips, the sliding doors, always come off, I been sting my a bee, because I had a bee hide, and bird nest on top of my balcony. Oh I forgot to say, i

There has been a case of bedbugs diagnosed by orkin and management in our building. Only one neighbor was notified about the bedbugs. An because management decided to wait over a week for someone to come the one tenant paid out of pocket for their apt. To be sprayed. All other tenants have not been notified by management at all. However neighbors talk and we all know about the bedbugs. Every neighbor who lives in this building should have been notified, checked, and sprayed. It is stated in the morgan properties bedbug addendum, "if infestation of resident's apartment (Or a neighbor's apartment) is reported, a pest management professional will be called in for evaluation and treatment if necessary. " well we are all neighbors in this building and have not been notified, checked or sprayed. We the tenants are people who pay way too much money to live where we the tenants are neglected and uninformed of such things. You can not spray one apartment and expect the bedbug issue to resolve, the entire building needs sprayed down to ensure their are no bedbugs. This building should be shut down, all tenants not infected should be moved (If they want out) to a new place at morgan properties cost, before these bugs are moved into their homes. Im pretty sure that morgan properties would not want to live in any of our homes under these conditions, so why should we have to suffer for their neglect?

I'm not one to write reviews but hopefully this will help others before they waste their money. Morgan properties is by far the worst rental company on the east coast. I will never rent from them again nor would I ever recommend the company to anybody.in fact, not only would I not recommend morgan properties, I would actively attempt to dissuade anybody who considers any of their properties when searching for a rental.

We've rented in pa for about 4 years now and will be moving when our lease is up next month. Morgan properties is nothing more than a greedy big business and they run their complexes like such. They're crooks. The rent is way too high for the outdated kitchen and moldy bathtub.

Most recently, they've added "reserved parking" placards to the parking spot closest to the unit sidewalks. I wouldn't have a problem with this, if they were actually reserved. Instead of putting them up when somebody decides to pay the $25/month fee for the spot, the signs were placed before anything was reserved. So now, for the past two weeks this empty parking spot has been unused and plowed, yet there's not very much parking elsewhere. Morgan properties does not care about their clients. They would rather have an empty spot that nobody pays for or uses than leave it open.in my situation this is especially disconcerting considering that i'm 5 months pregnant and I have to walk over patches of ice at night and potentially hurt myself or my unborn child because morgan properties is just that greedy. I spoke with on-site management about my concerns and they simply dismissed me and told me that if i'm really concerned then I should buy a parking spot.

On the topic of parking lots being plowed... Lol yeah right. It never happens. That's probably why there are a shortage of spots in the winter; instead of clearing the spots, they push the snow around (If they even do anything at all) so that basically everybody is plowed into their spots and any open spaces are full of snow. It seems to get plowed every other snowfall, because i've been walking/driving over ice for the past week since mp is too cheap to adequately salt their roads. Or, maybe they just use it all on the steps, because when they do put down salt (Rather, empty a bag of it on the stairs) it usually ends up being tracked into our house. So I either slip on the ice or slip on the piles of little round road salt beads.

When the landscapers use leaf blowers, they blow it into the door and dirt usually comes through the wide gap in our front door. The wide gap that has been there for three years, because the property manager doesn't think it's an issue despite watching a beetle crawl through it.

The whole building was constructed so poorly that i've often gotten stuck in my house during the winter because the door frames were so poorly placed and the door just gets stuck in the frame and won't budge.

Two days after our neighbors moved in, their kitchen flooded because of dry rot in the floorboards below the bathroom. One would think that mp would have somebody inspect the townhouse floor to ceiling between tenants but evidently the safety of their renters isn't much of a concern to them.

The caulking around our tub seems to have been done by an amateur as it has separated from the shower wall. Despite the visible mold, our property manager still does not see it as a problem. I'm sure they'll try to charge it to our security deposit when we leave though...

One of the screens in our windows was ripped so I called about them replacing it. They took down the ripped one but never replaced the screen. This was three years ago.

The building materials they used during construction were cheap and it shows in the cabinets and drawers that have separated from the hinges and in the floor tiles that aren't cut correctly. I can keep going but hopefully if you've read this far, you've changed your mind.

Tl;dr: never rent from morgan properties. They don't care about their customers, they care about meeting their bottom line. Athletes and journalists at the sochi olympics probably have better accommodations and they don't even have to pay for it.

After living in this apartment for over 3 years they replaced outer fire exit door which sealed off building...My building had always been a non smoking building as I requested such when I moved into apartment in September 2009 due to health issues... They moved a chain smoking tenant into the apartment below mine and my apartment now smells like an ashtray to the point that I've had to sleep in my car in freezing weather as I could not breathe ... After numerous complaints they have resealed the fire escape stairway door and that only made smoke pour into my apartment from under the kitchen sink area...This was reasealed along with a crack in the ceiling of my bedroom and now whenever the person wakes up or come home within 10 minutes my apartment smells like an ashtray to the point that I can't bring my critically ill wife home from the Hospital as the smell literally would kill her... I went out and purchased a Friedrich C-90B Electronic Air Cleaner and filters used for $200.00 Cash out of pocket when one of my Customer Contacts I visited on Saturday told me I smelled like an ashtray and was I smoking ? This is no way to live as I feel my rights to non harassment have been violated as all I hear are excuses from the local office...Second Hand Smoke has been proven to be more dangerous than smoking and the fact that the electronic air cleaner clogged and had to be cleaned after just 10 hours shows how toxic the conditions are in my apartment as under normal conditions Friedrich states unit should only have to be cleaned once or twice a month and the unit was covered with a yellow-orange sticky film of nicotine...

Morgan Properties
October 18, 2012

The following describes my current situation of my father’s apartment living conditions. I am first and foremost exhausted and frustrated dealing with the staff’s lack of efficacy and apathy.

Mid June of this year, my father took residency at Cranbury apartments. Within the first month of his residency, we noticed a significant leak in the laundry room area. Building Management was notified and corrected the problem, which was a leak by the air conditioning unit. Holes in the wall were made to get to the source of the problem, but they were not plugged until a week or two later. This was the beginning of our nightmare. After this incident, we noticed several roaches in the kitchen, living room, and bedroom areas. We immediately notified Building Management to convey our disgust and request for the removal of the roaches. Their solution was to have their exterminator company come onsite and treat the problem. One week later, more roaches were observed. I again called Building Management to voice my concern. They re-exterminated specific areas of the apartment. This has recurred several times since my initial complaint.

We continued to observe yet more roaches. At this point, my father began to feel uncomfortable and uneasy. I vehemently reached out to Building Management, once again, demanding that they fumigate the apartment. In the interim, we were informed that the apartment directly above my father had a dead rat infested with maggots coming through the bathroom vent. To add to our dismay, we too heard (and continue to hear) scratching sounds within the walls of my father’s apartment.

Bottom line, I have made numerous complaints to the main office, with little cooperation or results. It is October and roaches are still present. With each complaint (which I feel is just), I am met with pushback along with no sense of urgency. It is my opinion, that the entire Building is uninhabitable and should be condemned! I have been forthright and patient; however, it is my father whom I am trying to safeguard against harmful threats to his well being. My children are hesitant to spend any amount of time with their grandfather for they are afraid of bringing roaches home. You need to address this health hazard immediately!

It was brought to my attention (from speaking with neighbors) that the building has been roach infested for quite some time. Obviously, this was never conveyed to us prior to my father taking residency. As of the morning of October 18, I contacted John and Mitchel Morgan regarding this problem. I have yet to hear from either of them.

Should this situation remain as status quo or become progressively worse, I have no recourse but to seek help from the media and social media.

Since last year 210 Cranbury is infested with cockroaches, I informed Dan Swope on numbers occasions about this problem. The problem was so bad that I tried myself to get rid of them myself since Dan, did not follow up, his first response in is own word that no one else is complaining about this. I even hired and outside pest control to combat the cockroaches and I have in writing a copy of the invoices and payment to the outside pest control. I felt like I was left with no choice I have a small child living in my home and he has allergies and roaches carry diseases. When I would go to the office I was told by Dan that the exterminator only come in on the first Tuesday of the month. There were numbers times that the exterminator did not come to my apt.

Recently that the exterminators are coming more frequently for the last 3 months to the apt in my section but its a little to late because the roaches are in the wall. Besides the roaches that are in the apartments. Now there are scratching and squeaking in the walls and ceilings in the apartment. I and this has being going on for weeks. I went to the office this past Saturday to report the new issue and also the past issues and I was told that the last complaint listed was an year ago. I did tell hear that I have spoke to Dan several times and that I can't figure out why these issues with this apartment was never noted.

These living conditions are unacceptable, I feel that know one should have to live like this. I have reached out by calling and this has been going on for over a year and the issue is not being handle. On top of that there is another issue as well. I am at my wits end to the point of contacting the Department of Health and posting on social media. Maybe then I will get results.

I moved in here December 2011 and have had roaches ever since. Western exterminators have come multiple times, but to no avail. The exterminator and maintenance have told me which unit is the culprit, however, no action has been taken to evict this family. The unit has never been "bombed" for roaches in the year I've lived here...the exterminators have only ineffectively sprayed every two weeks, or set out ugly roach traps for my guests to see in my kitchen. Almost 1 year later and still roaches?! Unacceptable and embarrassing to your company!

I also believe that I have mold growing in my carpet because I have unexplainable black spots resurfacing EVERYWHERE. When I talked to "management" in the office about replacing the carpet myself, I was told that I was not allowed to do this and that it costs him $50 to replace carpet in an apartment. At my request, "management" and maintenance inspected my carpet for 45 minutes. In my opinion, maintenance felt the carpet should be replaced, but "management" did not. I was told by "management" that my carpet could be cleaned but not replaced. (My carpet was not replaced before I moved in, and when I asked the "management" if he had records as to when this unit had new carpets installed, I was told that these records do not exist!?). When I told "management" that I contacted a company who tests for mold and was told that cleaning the carpet would be ineffective (as the mold would grow right back) I was told that I could have it tested for mold at my expense. When I asked if my carpet would be replaced if I could prove it was mold, I was told that this would not be guaranteed!
At the current moment, my apartment has a foul odor permeating throughout. I believe that the smell is from dead rodents between my ceiling and the roof. I used to hear them running and screeching up there and complained about it last month. I was told by Western exterminators that an "opening" where these rodents may be entering from was located and was sealed off. And now all of a sudden I have this smell? I have been in contact with the office for over a week about this. Although the receptionist and one particular maintenance man have been as polite as they can, I am still living in this unhealthy condition! My chimney has been swept and my air ducts will be cleaned at an unknown time today, however I was already informed that the air ducts are a sealed off system and that nothing could get in there...so I'm not holding my breath that cleaning the ducts will help.

I refuse to sleep here at night due to these unhealthy conditions. I will contact the East Brunswick Board of Health and the local newspapers about my concerns if this is not resolved immediately!

I have lived at Duncan Hill Apartments in Westfield, NJ for over 15 years, and have paid over $250, 000.00 in rent. I have recently been diagnosed with an illness that does not allow me to climb the stairs to my second-floor apartment. When I advised Management of my health issues, and that it was imperative that I move, (I also lost my job due to my illness) they have decided to fine me $3, 088.00 just to leave. My apartment has always been kept clean, I have always paid my rent on time. The apartment has not been painted or renovated in over 20 years, as I moved in on the same day the previous tenants moved out. I have called Management and left 2 messages, neither of which has been returned. This corporation is cold blooded and apparently does not care about its tenants- only their money. I have nothing left after the onset of my illness, and no one will even talk to me. $250, 000.00 is a lot of money to have paid (I am a single mom of 2) over the years, and the disrespect I am being shown is a perfect example of the treatment any future tenants will receive if they move here. I hope this posting will result in at the very least, a return call.

We've experienced flooding from our ceiling, toilets due to sewage issues, ceiling and etc. Had to be displaced and said they would honor an addendum when renewal came around but didn't keep their word because by the time renewal came around management changes so everyone we were dealing with no longer worked for the company and absolutely nothing was documented on our file. They have piss poor customer service and no consideration for their tenants. Poor maintenance of the apartments and it was obvious that there was thorough background checks of their employees ie: the maintenance men because some the ones that were on call/emergency used to come to my apartment reeking of alcohol and was extremely rude and unpleasant. . They are liars and crooks. They've tacked on late fees and quickly filed court papers putting people in jeopardy to lose their homes with no consideration of these hard economic times. They're practically slandering our name by making it seem that in the 3yrs we've lived there we never paid our rent on time and that's not true. They've lied and said we didn't give proper notice to vacate the apartment and trumped up charges for another months rent when we were out before the 1st of the month. They've also tried to charge us almost $3000 for the breaking of our lease when they told us that we wouldn't be charged and the rent would be prorated based on the amount of days we remained in the unit . They've made up all kinds of fraudulent damages to the apartment and appliances to keep our security deposit. We just received another threatening letter from them stating that we still owe $777 no explanation as to what this charge is for or anything. They claim they're allowed to charge us anything when you don't complete the term of your lease. What kind of BS is that? I would not recommend this property to anyone. I have already spread the word for no one to ever rent any thing from any complex under the management of Morgan Properties.

After moving into Mt. Arlington Gardens my husband received a job opportunity as a government contractor out of state. We contacted the office to find out how to break our lease. We were told our leases stated we had to pay 2 months rent as a penalty to move out. Our rental amount totaled 2250.00. We were then forced to sign a piece of paper saying we'd pay a $325.00 rerenting fee. They would not accept our 30 days notice without us signing that piece of paper. We were told by management that while we had only paid a $99.00 security deposit for us, we had paid a $300.00 deposit for our pets and they would keep the security deposits and we would not have to pay the rerenting fee. Jodi came in and did our move out inspection in which she told us the only thing we'd have to do was paint one wall back to white. Immediately following her walk through I received a letter stating because I canceled my renter's insurance I was going to be evicted if I did not show proof I reinstated my policy. I called my insurance company and was reassured that my policy had NEVER been canceled, by myself nor the actual insurance company. Then I was told I owed rent and needed to pay not only the $2250.00, but $160.00 in pet fees and $98.00 in water bills. I contacted my attorney general's office and was directed to speak to an attorney, which was provided for me, who went over my lease. The attorney stated that I was right and needed to only pay the $2250.00, but because they made me sign that piece of paper with the rerenting fee, I'd be responsible for that as well, but to allow them to keep my deposits to cover it. My husband left ahead of time and the rest of my family helped paint the wall and make sure everything was in order. Mind you, the day we handed the keys over we had only occupied the apartment for 3 months so there was not much to do. I scrubbed every corner of that apartment, including the carpets. I have pictures showing there were no damages of course. I handed in the $2250, told them to keep my deposit, and if they had any further questions or comments to put them in writing to my forwarding address and if they felt they were owed anything I wanted an itemized bill (I put this all in writing). That was in MAY. Come JULY, I receive a letter from the Morgan Properties collection department saying since the validity of my OVERDUE account has not been disputed I needed to make an immediate payment and if I didn't I'd be spent to a collection agency. I wrote a letter to the woman who sent it and informed her of the illegal move out charges, my request for an itemized bill and so on, never received a response. Then I got a call from a collection agency in August. I send the same letter back to the original signer of the letter and no response again. The collection agency stopped calling as I've informed them of what's been going on. Now I email the woman on November 11th and still no response. Had I received the bill I requested I could have disputed it then or even paid whatever it was just to be done with that company. Now I have a tarnish on my credit history all because they REFUSE to respond. The office staff at Mt. Arlington are incompetent and rude. I worked for a management company for over 8 years. I have never in my life seen such unprofessional behavior from an onsite staff or parent company! Morgan Properties should be ASHAMED of themselves!

Eric,

I have been living in the Elmwood VIllage Aparments for 30 years and I just recently moved out. I recently received my Move Out Statement and received only $378 of my $1017 deposit. I was charged $300 for removal of furniture and $40 for 5 missing blinds, which I had never received. I removed my all furniture from the apartment as well as cleaned everything the day I moved out, which is why I don't understand how I was charged for "Removal of furniture." Also, I have lived in the apartments since 1980 and have never received blinds for my apartment. The blinds I had in my apartment were blinds that I had personally purchased myself. Furthermore, I was also charged an additional $300 for holes/hooks in the living room, which is ridiculous. I called the management office several times regarding things that needed to be fixed in my apartment, however, nothing was ever done regarding this matter. After 30 years, the only thing that they had fixed was my bathroom. Service is very poor and I rarely received a response when I called the office. The day I received my Move Out Statement, my daughter and I went to the Elmwood Village Apartment main office to speak with the manager. My daughter asked to see the manager and we were told to wait. The manager, himself, was standing right beside us knowing that we needed to be helped, however, he refused to acknowledge us. My daughter then asked him if he was the manager and he replied "yes." She told him that she needed to discuss an issue regarding out deposit. He told us to see Theresa, since she was the one who wrote the statement. My daughter questioned the Elmwood Village Apartments Manager about why we were charged $40 for missing blinds that we never received and he rudely replied, "Well, I don't know that. What proof do you have that you didn't get blinds." My daughter told him that we have been living there for 30 years, yet he refused to listen to what we had to say and shrugged his shoulders. He then took us to the secretary and told her, "Well, these people think they should be getting more money then they got." I told secretary that we never receive blinds, we removed all our furniture, etc. The manager then interrupted, once again saying, " What proof you got." Then my daughter said that is not fair, what proof do I need, I'm telling you I never receivd blinds. The manager then threw my statement on the desk and told my daughter and I to go to court. He then told secretary, "don't talk to these people" and then walked out of the room. We tried reasoning with secretary and she was also very rude in saying, "Well you heard the man, get out." My daughter and I have never been this rudely spoken to and disrespected. It was very humiliating to walk out of the office. There was no one that was willing to listen to us or even reason with us. The Elmwood Park Village Apartments manager was extremely rude and disrespectful to my daughter and I. He billed me with unnecessary charges and i would like to talk to you regarding this issue. I would never expect a Morgan Properties employee to be so rude and unprofessional. As a Morgan Properties employee he represents their company, and his rude attitute and behavior is giving that company a bad reputation. I spoke with an employee from the Morgan Properties Home Office and she informed me that no employee from Morgan Properties should ever speak in that manner.

I moved in & the toilet wouldn't flush and by the time somebody got there it was 2 weeks... they wouldn't pro rate my rent to the day I could use the toilet. THEN my ceiling leaked from the roof damage and they are still working on that. They are trying to charge me 25.00 more for my rent then it is AND they ar trying to charge me 35.00 for a bounced check THAT NEVER bounced. They said my stove and bathroom would be fixed when I moved in and it wasn't... They are slumlords MORGAN PROPERTIES is horrible! Worste experience of my life... cannot wait for my year lease to be up !

Aparment was to be ready for move on452010. I Keith Robertson did not move in until 4152010. First night in, apartment on second floor had contractors fixing a broken pipe. I heaed water running and it was all over the kitchen and all in the cealing, light fixer, counter tops, bathroom ceiling. Also, there is still some painting on the walls that was not done. Every time i take a shower, the water fills up to the top. The appliances the refigerator is in fair condition. The maintenance and contractors did a half ### job as it is. I have been asking for anew toilet seat and have not been replaced. I want these things fixwed. If not corrected i will seek legal help unless these things are taken care of.

I'm sure we could find a large number of victims of Morgan-Properties for a class action suit! There are so many violations and I will address some here! Bate and Switch.. given one price for rental at lease signing the cost went up $100. Friends are charged a different rent! Fraud and theft of services, theft by deception. Dangerous living conditions such as but not limited to CO leaking from faulity gas heaters, faulity AC, faulity wires, black mold, mice, dust bugs, birds. Charging for water without a meter. No where is it mentioned that there is a charge of $70 for water, trash. As in my case I was very ill with heart problems 6-2008 and in the hospital, I was told that $3500 would be enough to stop court case. I gave all the money I had in the world. I was evicted by man posing as a sheriff employee. I called the cops and he would not let me talk to police. He was controling the police! He just kept yelling at me like I was a dog! Most criminals are not treated like I was that day! From the heart pain I had all day, if could have been a heart attack mild one. My entire deposit was taken by the thieves in the office! I was charged for the damage was Not MADE my me, but Brookmonts lack of repair and maintance. I am a clean person! I would clean the halls from the trash dropped by others! I had to put up with 8-10 people living in a apartment next door! Kids alone all day and hanging out the windows after they broke out the screens! Parties all night on weekends from the apt below. And a pitbull bite from that apartment. And nothing was done to both of those tenants. Over one thousand a month plus a electric bill of $260 a month because their AC is faulity and broken! Arlen Spector is helping Morgan properties in their lawsuit against AIG.. from a bail out no doubt, but who is helping us? Write to the BBB, FTC and contact L&I if you still live at brookmont. The black marks on the outside bricks is carbon and that means the heater is faulity and leakng CO! Maybe even contact classactionlawsuit.com Morgan-Properties Brookmont and Bobbie ruined my life and my health! I was kicked out the door by and man with a gun? My small pets died, my plants died. I had no place to live after the money ran out from the motel stay. My husband lost his job over this! And we lost our auto from the lost wages. The stress ruined my health and we will never be able to rent again.. My family is being harassed by the collection agency. They want 2 months rent went we were not even living there. The list of damage is a joke.. new rugs $450.. nothing was wrong with the ones that were in there. I cleaned them with a steam cleaner weekly! $25 for a glass left on a high shelve.. charged for the mold and rust that grew in the bathroom after we were locke out. Charged for the dust that was all over the place, because the want a bee cop wouldnt let me turn off the AC. And charged $100 in electric when we were not even in the apartment! Please note that I was charged for the rotted food in the frig that I was not allowed to take at lock-out, $100 to clean refrig! I lost $200 in food! A hole in the wall that I repaired after a bird came in and my cat killed it! The hole was there from the day I moved in, I got tired of waiting for brookmont to repair it! What a fire trap that place is.. and unsafe and unhealthy! And L&I and the City of Philadelphia is doing NOTHING?