The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Morcent Import Export, Inc. / Don't buy

1 United States Review updated:
Contact information:

I ordered the Trueback, and because of a glitch in their website the c/o part of the address was omitted. The OTHER office at the address didn't recognize my name, so UPS returned it to Morcent. They refunded what I had paid, less shipping and handling. Eventually I reordered the device and this time I received it. It is very hard plastic and very uncomfortable - especially with a sore back, so I returned it. They sent my refund to the right address, again without the c/o so I never rec'd the check. I emailed them and after several months they re-issued the check. I was out about $45 for the first and 2nd S&H charges and the cost of returning it. My back didn't get any benefit from the product.

Sort by: UpDate | Rating


  • 9m
      30th of Jun, 2009
    0 Votes

    Are there any people to whom the True Back was useful?

  • Ed
      10th of May, 2011
    0 Votes
    EXPORT & IMPORT INC - merchandise
    New York
    United States

    I did not recived the product reference No 20397-85x

  • Ro
      27th of Apr, 2014
    0 Votes

    I agree. It made my neck hurt .. I never had a bad neck but now I do! It is going back.

Post your comment