MooseJaw
reviews and complaints

As someone who has had mixed experiences with MooseJaw, I must say that the service can be quite inconsistent. While some customers have reported receiving products promptly and in good condition, others have faced issues with sizing, returns, and customer service. It seems that MooseJaw's transition, particularly after being acquired by another company, has led to changes in policies that have left many customers dissatisfied. It's important to approach shopping at MooseJaw with caution, considering the varying feedback from different customers.

I ordered a Niner bike from MooseJaw. The bike arrived with an issue making unrideable. With the bike shortage I didn't want to return the bike, but wanted it fixed. MooseJaw did everything in their power to get me to that point. They contacted Niner, who wasn't much help. They contacted XFusion, with the same results. They even called my bike shop to coordinate things. Folks, it goes without saying NO company has a customer service team that goes to this extent. MooseJaw's customer cares, they truly do. Kudos to MooseJaw!

I am not sure why there are negative reviews of this company because my experience was AMAZING!
I ordered a top in the wrong size using PayPal and called them to exchange it. I was told they can't exchange when PayPal is used; however the representative offered to stay on the line while I ordered it so she could give me a code for a better price than the first time I ordered AND she refunded the shipping about 20 minutes later. During the whole transaction she was nothing but kind and understanding.
This is a company I will absolutely buy from again!

Was super leery of ordering from here, but they had a jacket that was on sale (200 instead of 275) and hard to pass up. Amazon had it at retail price with 1 day shipping, and I have a trip coming up in a week that I need it for. So worst case, I have a fallback plan.

After my order, contacted Customer Service to verify it would arrive on time. CSR made sure my order would go out immediately, I received the jacket in two days. It's perfect. Customer Service was great, product great, price great... the reviews are daunting, but my experience with them was spot on perfect.

So I was hesitant to purchase anything from this company due to all the reviews but I found just the opposite Federal Express miss placed my package and I instantly called the company Moose jaw to see if they can help me with Federal Express and they instantly got back to me within an hour of my email they kept in contact with me over the next 3 to 4 days nonstop at all hours. They were very polite and friendly and very helpful maybe they had issues in the past but as far as I can see this is an excellent company to deal with I spoke with three different people all friendly and willing to resolve my issue which they did the products I ordered were perfect and I will purchase items from them again I highly recommend this company.

I was looking for this jacket all over online and finally found it on Moosejaw. Being a little impulsive, I clicked BUY NOW before I read ANY reviews. (Not a good idea!)

So I get to these reviews and was already trying to figure out how to cancel my transaction.

I look up and call one of the locations, ask if they ACTUALLY have the jacket and if it's ACTUALLY new. Yes and yes. (Some of the reviews said they were actually selling used stuff. Gross!)

So I took my chances. NOT ONLY did the jacket arrive BEFORE they told me if would, but it was packaged perfectly and was 100% new.

Someone at the store location told me that $#*!'s Sporting Goods purchased Moosejaw a few months ago. Good to know! Maybe that's what changed the direction of their customer service and reviews.

I had an excellent shopping experience here and would recommend giving them a try!

So, I recently bought a coat from MooseJaw (moosejaw.com) and it was priced about the same as other sites. I thought I'd take advantage of their promotional 2-day shipping, but boy was I wrong. The package was sent via USPS and the tracking information was all messed up. It ended up taking five days instead of two. I mean, come on, if you're gonna run promotions, at least make sure you can honor them. Some of us have to set aside time to receive packages, you know?

Now, I'm trying to return the coat but I'm not having any luck. The emails aren't being sent and all I'm getting are these "virtual high-fives". What even is that? The language used on the site is so informal and condescending. I guess they're trying to appeal to some sort of demographic, but it just comes off as confusing and unprofessional. Even the transaction confirmation email was written in the same informal language. Like, seriously?

Overall, I found MooseJaw to be a confusing and ultimately incompetent business. I wouldn't recommend them to anyone.

I recently made a purchase on MooseJaw.com and ordered three different items. After a couple of days, I received an email confirming that my items had been shipped. However, when I tried to track my order, I was unable to do so. I contacted customer service and was told that they would get back to me. Unfortunately, I never received a response from them.

A few days later, I decided to call customer service again to inquire about my order. This time, I was informed that all three items were out of stock and that I would be issued a refund. Although I was disappointed, I understood that these things happen.

Fast forward a little over a month later, and I noticed something strange while checking my PayPal account. I had been refunded a few dollars less than what I had originally paid. While a few dollars may not seem like a lot, it's still money that I am owed. What concerns me is the possibility that MooseJaw may be doing this to other customers as well. It's possible that they are scamming a few dollars here and there, which could add up to a significant amount of profit for them.

I find it hard to believe that a company like MooseJaw would make such a mistake, as transferring exact dollar amounts should be a simple process. It's disappointing to see a company that I had previously trusted engage in such shady practices. I hope that MooseJaw takes steps to rectify this issue and ensure that their customers are treated fairly in the future.

So, we were looking for some Force men's shirts from Carhartt, but after waiting for 2 weeks, we only received one and the others were canceled. It was a bummer, but then we found Moosejaw and it was a game-changer! They had everything we needed in stock and we were able to get our items the very next day for just $19.99 (although you can choose free shipping if you want). The tracking didn't show up at first, which made me a bit worried because I really wanted them in time for Father's Day (you know how dads can be about their favorite things), but FedEx came through and delivered them on time!

When I opened the package, I was thrilled to see that everything I ordered was there and at an unbelievable price! They were on sale, which made it even better. If you're a Carhartt fan, you'll love that Moosejaw has many items that are typically sold out elsewhere. I'm definitely going to be using Moosejaw again in the future! I'm now a forever fan of Moosejaw! Thank you so much for making me a very happy customer! Oh, and did I mention that they have a rewards program that gives you credit back? It's fantastic!

I recently made a purchase on Walmart.com for two pairs of boots as a gift for my daughter and son-in-law. The listing clearly stated that the boots were sold by Moosejaw, a Walmart Company. Since they were gifts, I paid extra for expedited shipping. However, on the day of delivery, I realized that I never received a shipping notice.

I immediately contacted Walmart and was transferred to Moosejaw. The lady on the phone promised to look into the matter and call me back. Unfortunately, I never received a call back from her. I had to call Walmart again and the person on the phone said that he sent an email to Moosejaw and they would get back to me within 24 hours.

I was frustrated because I paid extra for expedited shipping and needed to know when I could expect the gifts to arrive. Walmart gave me the phone number for Moosejaw and when I called, the person who answered was a complete [censored]. He said that he couldn't look up the order because it was a Walmart order. What a clown show!

I told both Walmart and Moosejaw to cancel the order, but I'm not sure if anyone knows how to do it. Thankfully, I used my American Express card to make the purchase, so I can dispute the charge if necessary.

Overall, I had a terrible experience with Moosejaw and I will never try this outfit again. It's a shame because I was excited to give these boots as a gift, but now I have to start my search all over again.

I recently made a purchase from MOOSEJAW, ordering a snowboard and gloves for a total of $714 on November 11th. MOOSEJAW charged my card right away, which was expected. They arranged the shipping with Fedex and sent me tracking numbers via email. I was excited to receive my items and eagerly tracked the delivery via Fedex. According to the tracking information, the snowboard was delivered. However, I never received it. I was disappointed and immediately informed Moosejaw about the issue.

To my surprise, the gloves arrived separately on a different day under a different shipping number. I found them randomly left outside on the street. I was relieved to have received them, but still concerned about the missing snowboard. I contacted Moosejaw again and spoke with Scout. Scout assured me that they would contact Fedex to investigate the issue.

After speaking with Fedex, Scout informed me that they had delivered the item. However, the proof of delivery provided by Fedex contained no helpful information. There was no signature, no name, and no other details that could help me locate my missing snowboard. I was frustrated and disappointed that Moosejaw had not offered me the option to require a signature upon delivery. They had made that choice for me, and now I was paying the price.

To make matters worse, Scout and Kathleen from Moosejaw were extremely unhelpful. They did nothing to help resolve the matter and left me feeling frustrated and disappointed. I was hoping for a better experience with Moosejaw, but unfortunately, that was not the case.

Overall, I would caution others to be careful when ordering from Moosejaw. While they may have a good selection of products, their customer service leaves much to be desired. I hope that they will take steps to improve their processes and provide better support to their customers in the future.

I recently purchased a Smartwool Merino 250 Blue Hoodie from MooseJaw's website on November 12th. I was thrilled to receive an email confirming that my order had been shipped and was expected to arrive on the 17th. However, when the day came, I was disappointed to find that my package was nowhere to be found.

Feeling frustrated, I decided to reach out to MooseJaw's Live Chat for assistance. After a brief conversation, I learned that my package had been delivered to their store in Michigan instead of my home address. I was assured that the issue would be resolved and that my package would be delivered to me as soon as possible.

The next day, I eagerly checked the tracking information for my package, but it had not been updated. Feeling anxious, I decided to call MooseJaw's customer service on the 19th. To my surprise, I was informed that the staff at the Michigan store had opened my package and put it on the shelf for a local customer to purchase.

I was confused as to why they had not contacted me before assuming that I wanted to return the item. I had never requested a return and was left feeling disappointed and frustrated. When I asked if there were any more Smartwool blue merino hoodies available, I was informed that they were sold out.

Feeling upset and let down, I demanded a full refund. Now, I am hesitant to trust MooseJaw again and am unsure if I will order from them in the future. It's disappointing to have such a negative experience with a company that I had previously enjoyed shopping with.

I recently had an experience with MooseJaw that left me feeling frustrated and disappointed. I ordered a tent and footprint from their website, both of which were listed as "in-stock" at the time of purchase. The next business day, I received an email stating that both items had been shipped and my card had been charged. I was excited to receive my new gear and eagerly awaited its arrival.

However, the following day, after the holiday sales had ended, I received another email from MooseJaw. This time, they informed me that the tent would not be shipped after all. I was confused and frustrated, as I had already been charged for the item and it had been marked as shipped. When I contacted customer service, the representatives were unable to provide me with a reasonable explanation for how the tent could go from "in-stock" and "shipped" to suddenly being out-of-stock.

To make matters worse, the representatives could not explain why the dependent accessories, such as the footprint, were still being sent to me even though the tent was no longer available. I felt like MooseJaw had made a mistake and was now trying to cover it up by sending me incomplete gear.

When I expressed my frustration to the customer service representatives, they did not seem to understand the severity of the situation. They simply brushed it off as an inconvenience and refused to acknowledge that their mistake had caused me to miss out on holiday sales for similar tents and accessories.

Overall, I was extremely disappointed with my experience with MooseJaw. While their selection of outdoor gear may seem impressive, their business practices are questionable at best. I would caution anyone considering making a purchase from their website to think twice and consider other outdoor gear sites that actually fulfill their orders.

I recently had an experience with Moosejaw that left me feeling a bit frustrated. I had placed an order through another company, but it ended up being sent to Moosejaw. This had happened to me before, so I wasn't too worried about it. I placed my order on July 3rd and on the 6th, I got an email from Moosejaw asking me to verify some billing and shipping information that the original company didn't have right. The email said to call customer service, but the only option given was to email them. I sent an email and got a response right away. They told me what the issue was and I sent them the documentation they needed on the same day.

Fast forward to today, July 15th, and I got an email saying that my order had been canceled because I didn't respond. This time, they gave me a phone number to call. When I called, they told me that they canceled my order because I didn't respond to their email. I told them that I had responded and gave them the times and dates, but they still said that their records showed that I hadn't responded. They told me that if I still wanted the item, I would have to reorder it, but the price on their website was $11 more than what I had originally paid.

Overall, I'm disappointed with my experience with Moosejaw. It seems like there was a miscommunication somewhere along the way and it ended up costing me time and money. I wish that they had been more clear about how to contact customer service and that they had been more willing to work with me to resolve the issue. I'm not sure if I'll order from them again in the future, but I hope that they can improve their customer service so that others don't have the same experience that I did.

So, I got this email from MooseJaw and let me tell you, they are really picky about their reviews. Apparently, if you say anything too negative, they won't even post it. I mean, come on, isn't the whole point of reviews to give your honest opinion? Anyway, I bought this belt from them and let me tell you, it was a total fail. I mean, it's a belt, it's supposed to hold up your pants, right? Well, this one didn't even do that. The buckle was on backwards or something, I don't know. So, I reached out to them and even made a little Star Wars joke, telling them not to order it and to "pull up, pull up." But instead of just fixing the problem, they sent me this email telling me to be nice in my review. Like, what? That's not fair.

But, I gotta say, they did redeem themselves a bit. Nikki from MooseJaw reached out to me and offered me a refund for the belt. That was really nice of her, and it wasn't even about the money, it was about the product. I still don't like the belt, but I do appreciate the customer service. If you sell a product that doesn't work, you gotta make it right. It's painful, but it's necessary to learn and grow as a business.

Customer feedback is important, and MooseJaw seems to understand that. I mean, at the end of the day, the customer is the boss, right? They can fire everyone if they want to. So, good job MooseJaw, I even bought a backpack from them since then. Just be careful with this belt, maybe I just got a faulty one. It happens.

So, I was really excited to get my hiking backpack from MooseJaw. I ordered it on September 2 and was told it would arrive on September 8. I was cool with waiting a bit longer because it was Labor Day weekend and all. But then September 9 came and my order status was still "in process". I sent an email and live chat message to check in, but never heard back. So, I called on September 10 and the customer service rep told me it went out that morning and I should get an email confirmation that night. But, I never got an email.

Today is September 15 and I called again. The customer service rep was super enthusiastic when they answered, "Thank you for calling Moooooooosejaw!" But, when I explained my situation and why I was calling, their tone changed to flat and unenthusiastic. They told me they couldn't get the backpack from the manufacturer and my order was cancelled. No apology or empathy for my situation.

I had to wait 11 days with no communication from them and no response to my messages. I had to scramble and order the backpack from a different company. It was a terrible experience and the customer service was like going to Ed Debevics or $#*!'s Last Resort. I won't be shopping with them again.

I ordered a hiking backpack on September 2 and it was estimated that it would arrive on September 8. It was over Labor Day weekend so I was willing to be a bit patient. On September 9, I emailed and then sent a live chat message just to check in because my order status was still listed as "in process". I never heard back. I called on September 10 and the customer service rep said, "It looks like it went out this morning. You should get an email confirmation sometime tonight." I never got an email. Today is September 15 and I called again. After the enthusiastic greeting, "Thank you for calling Moooooooosejaw!", the customer service rep listened while I calmly and politely explained what had happened and why I was calling to check-in, their tone changed to a very flat, unenthusiastic, and curt voice and they said, "We couldn't get this backpack in from the manufacturer so your order is gonna be cancelled." Then after an awkward silence, I said, "Oh, okay, so I'll just see a refund to my credit card?" "Yes. A refund will go back to your card." So I had to wait 11 days with no communication initiated by them and no response to anything except my calls. Only to have to scramble and order the backpack from a different company. There was zero apology or empathy for my situation. If there had been, I might have considered shopping with them again. This experience was like an unsolicited trip to Ed Debevics or $#*!'s Last Resort. Terrible customer service all around.

If I could have given this company no stars I would have. This company is impossible to work with. I purchased a coat and ended up buying the wrong size. I attempted to do an exchange online and the site seemed a little off. I contacted Moosejaw and after listening to their ridiculous turkey sounds while waiting on hold for hours I finally spoke with someone who said that they could see my exchange and that I had submitted it myself. I confirmed the exchange information with them and then went one step more and printed the page wrote on it the exchange information and highlighted it with highlighter. I placed this sheet on top of my coat to ensure that it was not missed when the box was opened, and guess what? THEY ISSUED A RETURN AND REFUNDED MY MONEY! Yay! I then called again after receiving the email that they issued a return and sat on hold again to listen to more ridiculous turkey noises for hours to get a new employee to the company and had no idea how to do their job. Well after a total of 45 minutes on hold with them they finally just hung up on me and even though they had my phone number never called back to continue to fix the issue. So again I called and waited on hold and guess what? I got another new employee that had no idea how to do their job. She also left me on hold but I was lucky this time only one hour of waiting for her to tell me that I was all set and they gave me an extra 10% off my order. Well after several days of waiting to get my coat and receiving nothing I called Moosejaw only to find out that they refunded my money and never shipped out a new coat. SHOCKING! The guy was so nice to upgrade my shipping at no cost to me to now actually send me the coat that I should have gotten only problem is he processes the order and charges me $28 for my free shipping. So don't you know I get the luxury of calling back and waiting on hold and hoping someone refunds me the shipping costs. Cant' wait! Save yourself the trouble and use another company. Don't waste your time. I will never order from this company ever again!

I recently made a purchase on MooseJaw.com for my wife's upcoming birthday. I was excited to surprise her with a new bike, and the website promised a quick shipment of just three days. I eagerly awaited the arrival of the bike, but unfortunately, things did not go as planned.

After a week had passed, I received an unexpected email from MooseJaw stating that my order had been canceled. I was shocked and disappointed, as this left me with very little time to find an alternative gift with only five days remaining until my wife's birthday. I attempted to contact the company, but unfortunately, received no response.

To make matters worse, it took MooseJaw an additional four days to credit my card back for the purchase. This was a frustrating experience, and I would not recommend using this company for any future purchases. It is clear that they made a mistake and were unwilling to make things right.

So, I bought this travel gear from Moosejaw, and I gotta say, I was pretty excited about it. They told me it would arrive before my trip, which was super important to me. But man, was I disappointed. The delivery date they gave me was a total lie. My gear never showed up, and I was left high and dry. When I tried to track my shipment, I saw that it was taking a totally ridiculous route to get to me, and there was no way it would arrive before I left. I mean, come on Moosejaw, what gives? If you're gonna offer free shipping, at least make it clear that it's gonna take forever. I'm seriously bummed out about this whole thing.

I recently purchased a pair of undergarments from MooseJaw's website. The brand was well-known, but unfortunately, the fit was terrible. I decided to return the item and was charged a reasonable return fee. I then ordered a different brand and eagerly awaited its arrival. However, when I checked the delivery status on the website, I realized that the second pair had not been delivered. I immediately contacted MooseJaw to report the issue.

To my surprise, the response I received was less than satisfactory. The customer service representative suggested that I report the missing item to the police. I was taken aback by this response and felt that it was not an acceptable practice. As a customer, I expected better treatment from MooseJaw.

Despite this disappointing experience, I must say that MooseJaw has a wide range of products available on their website. They offer a variety of outdoor gear and clothing that is perfect for any adventure. The prices are reasonable, and the website is easy to navigate. However, I would caution potential customers to be aware of the return policy and any associated fees.

In conclusion, while I was disappointed with the customer service I received from MooseJaw, I still believe that they offer quality products at reasonable prices. I would recommend this website to anyone in need of outdoor gear or clothing. Just be sure to read the fine print and understand the return policy before making a purchase.

I've been shopping at Moosejaw for a hot minute now and used to be all about them. But, my most recent order is gonna be my last. I copped a North Face coat for an upcoming trip, and when it arrived, it was straight up nasty. It had face makeup and perfume all over it, visible dog hair, and even had some food crumbs and a used tissue in the pocket. I was so grossed out, I had to call customer service (which used to be lit) to complain. But, let me tell you, the treatment I got was straight up rude and snarky.

I get that Moosejaw is all about being funny and goofy, but maybe they should focus on giving some decent customer service to those of us who have been down with them for years. It's a shame, because I used to be a huge fan, but now I gotta take my business elsewhere.

I recently made a big purchase on MooseJaw's website, spending over $500. I was excited to accumulate points that I could use towards my next purchase. However, when I made my next purchase, I noticed that MooseJaw charged my card full price instead of deducting the points I had earned. I immediately called their customer service and was promised that I would receive a refund for the difference and an email verification of the transaction.

Unfortunately, after waiting for two days, I still hadn't received any confirmation or refund. I called again and was given the same empty promises. I was put off in this manner until the full price charge went through, and I never received a refund for the points I had earned. I was extremely disappointed with MooseJaw's customer service and their lack of appreciation for my business.

I have since found that their prices are not any better than REI, and I would recommend shopping there instead. At least with REI, you can actually use your points towards future purchases. I have also found that prices are better at Backcountry.com and BicyclesDirect. I would advise others not to waste their money at MooseJaw and to shop elsewhere where their business is appreciated.

I had a really bad experience with MooseJaw. I ordered a pair of shoes, but they didn't fit me. So, I sent them back as a return. But, guess what? I received the same exact shoe back in the mail again. I was so confused and frustrated. I contacted their customer service and they told me that they don't do exchanges except for the exact item that was previously ordered. What kind of policy is that? I mean, seriously, what?!

Now, I am being told that their policy is for returns only and in order to receive a refund, I must send back the entire order that was placed. And, to make matters worse, these were Christmas gifts. So, I have to send back all the gifts that I ordered. This is so inconvenient and frustrating.

To add insult to injury, their customer service is terrible. They have no idea when the shoe size I need will be back in stock. According to their customer service representative, they do not keep track of stock. Can you believe that? They just said "sorry :(" and that's it.

Overall, I am extremely disappointed with MooseJaw. Their customer service is a joke and their policies are ridiculous. I will never be purchasing from them again.

This company, MooseJaw, is not the best choice for online shopping. I had a bad experience with them recently. I ordered a pair of ski poles, but when they arrived, they were the wrong ones. It turned out that someone at their warehouse had mislabeled them. I was really disappointed because I was looking forward to using them on my next ski trip.

To make matters worse, I tried to order a pair of skis from them a week later, but they canceled my order because they didn't have them in stock. I was frustrated because it's 2021 and there are software programs that can help companies keep track of their inventory. I don't understand why they couldn't have done that.

When I called their customer service to ask about the issue, I was hung up on. This was really unprofessional and made me feel like they didn't care about my business. I was really disappointed with the way they treated me.

Overall, I would not recommend buying anything from MooseJaw online. They seem to be unorganized and don't know how to run a business or treat their customers. It's a shame because I was really looking forward to using those ski poles, but now I have to find another company to buy from.

So, I heard that MooseJaw is owned by Walmart now. I gotta say, their customer service is the worst. I've had a bunch of problems with them and they just don't seem to care about us customers. If you're looking for a better experience, go to Backcountry or REI. Yeah, you might have to spend a little more, but it's worth it.

My most recent experience with MooseJaw was a real doozy. They said they'd price match for me, but then they charged me full price and shipped the item before telling me they couldn't honor the price match. And get this - I needed the item this week, so now I have to pay for return shipping. And returns aren't even free! It's just not worth my time dealing with them anymore.

I will say, I've had a few easy transactions with MooseJaw in the past and those were fine. But if anything goes wrong, forget about it. They just don't seem to care.

I gotta say, my experience with MooseJaw was a real doozy. I don't usually write reviews, but I just had to warn others about the risk involved in shopping on this site. I was drawn in by the promise of sweet deals on winter clothes, which I desperately needed. I ended up dropping a whopping $650 on my order, but guess what? I never even got my hands on the goods.

To make matters worse, when I tried to get in touch with customer service to figure out what the heck was going on, they were super unhelpful and combative. I spent literal hours on the phone with them, but in the end, they basically strong-armed me into paying for something I never received. No store credit, no replacement products, no discount - nada. And let me tell you, $650 is a lot of dough for me. I still needed to get my hands on some warm clothes for the winter, but now I was out even more cash.

Honestly, I'm not even sure how MooseJaw is allowed to operate. It seems like a total scam to me. Do yourself a favor and steer clear of this site. Trust me, you don't want to deal with the stress and heartache that I went through.

I recently made a purchase on MooseJaw.com for a pair of gloves. I was excited to receive them because I had an old pair of the same kind that was falling apart. However, when I received the gloves, I was disappointed to find that they were much too large for me. It seemed like there was poor quality control because I had ordered the same size as my old gloves, but these were massive.

I decided to return the gloves and order a size down. When the medium gloves arrived, I was disappointed again because they were way too tight. I requested a return and exchange, but unfortunately, I only received a partial refund and no exchange. I was also charged for the return shipping, which was a bummer because I had originally ordered a second item with the gloves as a filler for free shipping.

It turns out that MooseJaw doesn't do exchanges if you paid with Paypal, which I wish I had known beforehand. If I had known about the return shipping charge, I would have returned the second item I ordered with the gloves as well. I had only ordered it as a filler to meet the $50 minimum for free shipping, which was required for the "sale" on the gloves.

Overall, I was disappointed with my experience on MooseJaw.com. The gloves were not true to size, and the return and exchange process was frustrating. I hope that MooseJaw can improve their quality control and make their return policy more clear in the future.

Beverly Kennedy 01/03/23

Received a $200 gift card as a thank you for care giving services.

Went to use it for a meal and it only had $.15 left on it. The card has been on my desk at home and just took it to use yesterday 01/02/23 for a meal for my

husband and I. Coincidentally it was used the same date earlier (9:41am) in the day at the Moosejaw website. I am unable to make contact with this website.

The transaction still shows a pending status. I am hoping you can assist me in getting credit back and get these fraudulent scammers.

Please contact me @ [protected]@att.net. Thank You

There was a order related #05002B6D499D

They display a contact number 1 877/MOOSEJAW

I was promised to get my coat within 2 business days but in reality it took way longer to get it. When I contacted Moosejaw customer service they said that my order was sent via USPS and that it will take approximately two weeks. I then tried to get my order cancelled but these people did not want to listen, they said that once order was placed there was no way to cancel it. They said that they were sorry that they cause me trouble and that's actually all they did. My coat arrived 17 days later! It took even longer than they said. What a terrible store to buy from, I do not recommend them. Customer service is just a bunch of liars!

I bought a jacket for my husband from this site www.moosejaw.com and the one arrived was of incorrect size. Jacket was too small and did not fit. When I contacted customer service they agreed to accept it back, so I sent the jacket back and I also paid for the return shipping. After they received it they contacted me and said that they were not able to refund or replace because jacket was used and damaged! That was a complete lie! My husband only tried it on and when I sent it back it was in a perfect condition. Then they said that if I want them to send it back to me I need to pay for shipping. That was the worst shopping experience ever! Do not buy anything from this site!

I went to Moosejaw.com to order a North Face Jacket.
According to its Terms and Agreements, Moosejaw would
pay for Ground UPS Shipping from US to Canada. It
also indicated that the buyer would be responsible for
paying duties. I was willing to pay for duties, but
did not expect to pay more half of the cost of the
product. The jacket costed around $265 CAD and the
duties ended up around $142 CAD.

I called UPS to question why it was so expensive. UPS
told me that there was another option to ship
international products that would be a more sensible
option, i.e. a flat rate for shipping and including
duties (approximately $50 CAD). I called Moosejaw and
asked them why they did not warn customers about the
overwhelming duties as well as recommend or provide
the option to ship using the flat rate method.
Moosejaw said that the Customs adjusted their rates
lately and that they have not update their website to
notify customers.

I was only asking for some compensation, i.e. credit
for a portion of the $142, but the manager still
refused to provide me with anything. If I knew that I
need to pay so much for this product, I will never
purchase it! I don't think anyone who has the senses
would either!