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Moosejaw.com / They refused to accept the return

United States
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I bought a jacket for my husband from this site www.moosejaw.com and the one arrived was of incorrect size. Jacket was too small and did not fit. When I contacted customer service they agreed to accept it back, so I sent the jacket back and I also paid for the return shipping. After they received it they contacted me and said that they were not able to refund or replace because jacket was used and damaged!! That was a complete lie! My husband only tried it on and when I sent it back it was in a perfect condition. Then they said that if I want them to send it back to me I need to pay for shipping. That was the worst shopping experience ever!! Do not buy anything from this site!

Me
Jan 18, 2017

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