Menu
Moose-R-Us.com / Attic Moose Antiques
Moose-R-Us.com / Attic Moose Antiques Customer Service Phone, Email, Contacts

Moose-R-Us.com / Attic Moose Antiques
reviews & complaints

www.moose-r-us.com
www.moose-r-us.com

Learn how the rating is calculated

1.5 8 Reviews

Moose-R-Us.com / Attic Moose Antiques Complaints Summary

1 Resolved
7 Unresolved
Our verdict: With Moose-R-Us.com / Attic Moose Antiques's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Moose-R-Us.com / Attic Moose Antiques has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Moose-R-Us.com / Attic Moose Antiques. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Moose-R-Us.com / Attic Moose Antiques reviews & complaints 8

Sort by:

Newest Moose-R-Us.com / Attic Moose Antiques reviews & complaints

ComplaintsBoard
T
12:09 pm EDT

Moose-R-Us.com / Attic Moose Antiques Received the wrong product and return shipping was refused.

I learned later that the product page had the wrong item pictured. I ordered based on that picture, but then received a different but slightly similar item. When I explained that they shipped the wrong item, they admitted that the wrong product was pictured, but they refused to cover return shipping costs. Very deceptive and unethical business practices. Avoid.

Read full review of Moose-R-Us.com / Attic Moose Antiques
Hide full review
ComplaintsBoard
J
12:50 pm EDT

Moose-R-Us.com / Attic Moose Antiques cheryle - don't get me started

Rude. Don't waste your time with these people. Cheryle is a real peach to work with. She will lie to you. When you question her, she'll email you over and over again only to be very rude and unprofessional. They won't be in business long.

Just like all other reviews, their customer service is terrible. Cheryle is the owner. She is rude beyond belief. Don't go here, trust me.

Read full review of Moose-R-Us.com / Attic Moose Antiques
Hide full review
ComplaintsBoard
J
12:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Moose-R-Us.com / Attic Moose Antiques horrible, rude customer service

I would like to share the experience I had with Cheryle McFarland regarding two purchases made through Moose-R-Us. I purchased towel bars, tissue boxes, and toilet paper holders for a second home I own in the mountains. When the second half of the order arrived, I didn't open it right away because we wouldn't be going to the home for several weeks. I knew what the box contained because I'd already received the first half, which contained duplicate items. When I did get there and opened the box, I found that the little plastic spring loaded part that holds the toilet paper had been smashed. It was no surprise because all of the wooden items were loosely placed in a box with just a piece of paper between them. I didn't email Moose-R-Us right away because I thought it would be easier to just buy a new one, as they are inexpensive. I looked at several stores and found that the broken one was wider than the ones that were sold in the store. About five weeks had gone by at this point. I then emailed the company and explained why I had waited and was told that I should have let them know within four days and sent a picture. I said that under the circumstances, I thought it would be good customer service for them to mail me the part, which Cheryle said cost about $3.00. She told me that as I'd waited so long, the part obviously was not broken when I received it and that she knew when someone was trying to take advantage of her company. I was floored! She was more or less telling me I was lying! I had spent almost $800. with this company and the owner was not willing to send me a $3.00 part. To make a long story short, emails went back and forth and Cheryle got very insulting and unprofessional. I knew that Cheryle was one of those kind of people that wouldn't stop unless I let her have the final word. I told her that I wasn't going to email her anymore and that I'd let her have the final word. Well, here is her final email word for word, "You just did reply and KEEP replying - nice try though letting your own insecurities rule your little fingers. Now - are you done throwing your little hissy fit? I hope you enjoy your bathroom accessories and think of me every time you use them. snicker."
Cheryle http://Moose-R-Us.com (that's the end) I never replied, but I wanted to share this awful experience in hopes that other people can avoid what I've been through. I wish I'd have looked at the Moose-R-Us reviews on the internet before I'd made my purchases, they are numerous and very negative. My bad for not reading her poor customer service policy. I was satisfied with the items I received, and I would have probably given her a lot more business. But I would not spend one more penny with her company and I wish I had not given her the business I have already given her.

Read full review of Moose-R-Us.com / Attic Moose Antiques
Hide full review
ComplaintsBoard
M
8:26 am EDT

Moose-R-Us.com / Attic Moose Antiques Seller processed my order for too long

Awful company! I bought some items from the company www.moose-r-us.com. I placed the order 6 weeks ago, and the order was in process within all these weeks. Finally, the seller confirmed the purchase and shipping. I received all emails about it. However, the seller sent me defective item and was awful. I tried to return it or change, but the rep started to yell at me, when he heard about my problem. Don’t buy from this dishonest company.

Read full review of Moose-R-Us.com / Attic Moose Antiques
Hide full review
ComplaintsBoard
R
9:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Moose-R-Us.com / Attic Moose Antiques Terrible...Terrible Experience. Do Not Use this Company

I had been searching for an over sized rustic looking switch plate for my living room and found this company on the web and liked the looks of their product, but before I purchased it I needed the dimensions to ensure it would cover some imperfections around the outlet. Their website provides a number to call if there are specific questions about their products and states that this number should only be used for specific product information only. [protected]). I called this number numerous times and each time no live person answered the phone nor did it ever ring...it just went to a voice mail. I chose not to leave a message because I wanted to have a conversation with a "LIVE" person, not a recording. No big deal...right. NOT. Out of the blue I get a phone call from a guy on the other end asking me for my name? I asked him "who is calling", he identified himself and began YELLING at me for calling his number so many times and threatening me by calling my local police department and reporting me for harassing him. I tried to explain to him that my call was based on questions about his product and that I used the number that was provided on the website. He was so irate, that he wouldn't even listen to what I had to say. He kept repeating that I called too many times. NEVER once did I hang up or harass anyone. I simply chose not to leave a message. By the way...Since when does not leaving a message on a customer service business number and also a number that didn't ring and goes straight to a voice mail constitute harassment ! What a Joke. I wonder about a company that publishes a number that doesn't ring and doesn't offer a LIVE person to help you?...and then calls you back ripping your A$$ because you called too many times to buy their product. Makes no sense to me. Oh Yeah...he told me to not call his company again. Ummmm...I don't think he has anything to worry about. I will NEVER NEVER be calling them again. I will take my business elsewhere where answering the phone is NOT an issue. I am 49 years old and have dealt with the public for most of my life and for the life of me do not understand his obnoxious, rude and unprofessional behavior towards a potential customer wanting questions answered. Go figure ? Please don't waste your valuable time and energy with this company! They don't appear to want your business.

Read full review of Moose-R-Us.com / Attic Moose Antiques
Hide full review
ComplaintsBoard
C
9:04 am EDT

Moose-R-Us.com / Attic Moose Antiques Do not do business with them if you can avoid it

My fiance ordered a cake set (2 beach chairs and 2 fence package) for our wedding cake. The style was wonderful but one of the chairs had a knot-hole which made the chair look very poor and would not be acceptable on display on our wedding cake. I politely requested them to send us a new chair that did not have any knot-holes. They wanted me to send the chair back, pay for shipping back to them plus shipping back to me for a new chair. I asked repeatedly if I could speak to Cheryl (she was the one who responded to me initially) on the phone but she never provided an opportunity to do so. I politely requested that they send me a chair in acceptable condition but they refused and eventually told me that my emails would no longer be replied to. I cannot believe the way that they treat people. It is absolutely unacceptable. Do not do business with them if you can avoid it.

Read full review of Moose-R-Us.com / Attic Moose Antiques
Hide full review
ComplaintsBoard
U
4:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Moose-R-Us.com / Attic Moose Antiques AWFUL CUSTOMER SERVICE

"AWFUL EXPERIENCE! DO NOT BUY FROM THIS COMPANY! I ordered some products and they got lost in the mail and finally found and redelivered. I contacted this company (which is only by email since there's no telephone #) and Cheryle emailed me back stating she was going to charge me another shipping fee. I called UPS and they said they would waive the redelivery charge but Moose R Us would have to call since it's their account. I contacted Cheryle back and asked her to please do this. I gave her the phone # of the person she needed to speak to. She said she would not do so that she had already charged my credit card and wasn't refunding. I have NEVER had this bad of customer service. I will not purchase from her again and i WILL get the word out. "

Read full review of Moose-R-Us.com / Attic Moose Antiques and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
thetruthwillsetyoufree!
lville, US
Aug 14, 2012 7:53 pm EDT

From the information gathered from many people, they make most of their money from shipping fees and cancellation fees. Too many complaints to not be taken seriously. Hopefully, one day they will be shut down.

T
T
thetruthwillsetyoufree!
lville, US
Aug 14, 2012 7:51 pm EDT

I think they must make most of their money on shipping and cancellations fees

ComplaintsBoard
M
10:04 am EDT

Moose-R-Us.com / Attic Moose Antiques I had a very unpleasant experience with Moose-R-Us

I had a very unpleasant experience with Moose-R-Us in which I ordered some decorative lighted willow twigs. The transformer for one went out after it was plugged in once. I emailed Moose-R-Us and they basically told me it wasn't their problem and than I needed to contact the manufacturer. The wholesaler that sold to Moose-R-Us, Darice, is going to make good on this by sending me an entire new light set; something that Moose-R-Us should have probably offered to do right out of the gate, rather than infer that I was the one who broke the light. I have never experienced a retailer so rude. Not the way to do business at ALL! Darice referred me to one of the other companies they supply so if I ever go looking for cool stuff, that's where I'll go. I will certainly never go to Moose-R-Us again, and I'd highly recommend that anyone else avoid them like the plague if they can. They are very unpleasant have a real "I've got mine, to heck with you" attitude. I was communicating with a woman named Cheryle. If she's not the owner, the owner should fire her, because she's a real piece of work.

Read full review of Moose-R-Us.com / Attic Moose Antiques and 1 comment
Hide full review
1 comment
Add a comment
M
M
Moose-R-Us
Columbia, US
Sep 12, 2011 7:49 pm EDT

Interesting story, however it is untrue. This "complainant" told us the light set worked when it arrived, but after she adjusted the branches and bent the garland-she admitted in the email that she had broken it. She wanted us to tell her how to fix it, we admitted we did not know as we did not make the garland and that perhaps she could find out how to fix it by contacting the manufacturer. She obviously did not tell the manufacturer that she broke it, only that it was "faulty" and they offered to send her a whole new garland.
Thankfully this type of customer will go elsewhere as we refuse to deal with customers that resort to lies and 1/2 truths to get free items at the companies expense.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Moose-R-Us.com / Attic Moose Antiques customer service

Phone number

+1 (218) 237-7507

Website

www.moose-r-us.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Moose-R-Us.com / Attic Moose Antiques?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Moose-R-Us.com / Attic Moose Antiques Customer Service. Initial Moose-R-Us.com / Attic Moose Antiques complaints should be directed to their team directly. You can find contact details for Moose-R-Us.com / Attic Moose Antiques above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Moose-R-Us.com / Attic Moose Antiques. Discuss the issues you have had with Moose-R-Us.com / Attic Moose Antiques and work with their customer service team to find a resolution.