Monster Scooter Parts
reviews and complaints

I placed an order for a carburetor on April 8, 2023. The tracking showed that it was delivered on Saturday, April 15, 2023. I never received the part so I called customer service. I spoke to a Joanne and another woman who said she was the highest level supervisor in that role, they said that they have confirmation of delivery from UPS. I explained that I never received the part regardless of their confirmation they told me they would not give me a refund or a replacement, because of the confirmation, which did not include any photograph or proof. In fact, the UPS tracking says it was left at a locker, which they do not have access to get inside of the locker. They are referring to is a half a mile from my house and sits on a public road. I explained my case and was told very aggressively that they are going to adhere to their policies, and I am just out of both my refund or replacement part. I was told that I have the option of purchasing the same item from them and having them ship it the same exact way. Why would anyone do that?

I paid extra to them for faster shipping, at the time I did not know I was less than fifty miles away from them. My package has now been sitting in the local fedex distribution center for three days and won't be delivered for two more days. I informed the clown on the phone that I maintain more than a dozen minibikes for neighborhood kids and that I wouldn't be buying from them again if they were not able to rectify the situation. They were very clear when they explained that I should shut my mouth and quit complaining, the shipping issue was actually not an issue at all and furthermore... My future business was unwanted and unneeded. Run away from these fools... Far and fast.

My first & only transaction! Ordered what they advertised as a 4 wire scooter ignition. Purchased & paid shipping. A few minutes later I note the pic shows 5 wires. I emailed immediately (they were closed so couldn't call) & call to inquire first thing in the morning. The receptionist Jasmine tells me it's a technical issue & she doesn't know about the part. I ask to be transferred to the person who does know & after some run around she admits there isn't one! Who sells products they aren't familiar with? I tell her to cancel my order & she gives me some bs of how the package has been shipped (even though they just opened) yet she can't provide a tracking number. It's now 4:15 pst & still no tracking & they are closed. Obviously I'm getting the hustle here. Wish I would have read the reviews first.

I ordered a cord for my charger to replace one that got damaged. Apparently a rare plug configuration. I travel full time and as was in an RV park scheduled to leave in 3 days. They offered express shipping (doubling the cost) that promised delivery in 2 days. Turns out they did not ship as promised and now the cord is in Texas and I am in Florida. Their only offered remedy was to refund me $2.00 which was the difference between 2 day and 3 day delivery charges. I did nothing deceitful in this transaction and paid for a service that I truly needed and did not receive. Jasmine P. is how the representative signs their emails. Order number was #[protected] order date was December 7th 2020. I won't recommend or use this company again for any reason.

Ordered a charger for my daughters scooter which was $88 at Walmart originally. Paid $24.95 for the charger which was too much to begin with but I wanted her to be able to use it so I bought it. Got it a week and a half later and it doesn't charge the scooter so went to their website and sent a contact email through the form they suggested even though it didn't have the "RMA Return Request" drop down menu they asked that you use for returns (hmmm…..shady anyone? Require the use of a drop down menu then don't put one on there, PURE SHADE!) Finally after a week I didn't hear from anyone so I called, waited 17 minutes on hold to get through then got someone rude by the name of Liz. I was told too bad it didn't work on your scooter you still have to pay the return shipping and the 10% restocking fee. Told her I was disappointed in their service and that I felt they didn't care about their customers and she said "thank you for calling, goodbye" and hung up. NICE! DO NOT DO BUSINESS WITH PEOPLE THAT DON'T OFFER GOOD SERVICE - IT IS A WASTE OF YOUR TIME!

The first battery didn't work, sent it back and they sent me another faulty charger. Sent that one back requesting fully return payment including the Shipping & Handling of $199.37, Plus a extra 26.90 for the postage to return both chargers. Note: they didn't send chargers by certified mail but both times I sent them back by certified mail and I didn't request them pay the extra certified mail cost just the main postage. They refunded my Paypal account $149.44 claiming the 2nd charger worked. Message From Seller: Refund for order #230841 minus 20% restocking fee plus 13.45 for 1st return shipping charges of bad charger. Second charger tested and is good and was Returned to Stock...

I had 2nd charger tested by a electronic technician before sending it back and he said it was faulty. I feel monster scooter parts still owe me $76.83...

On 11-30-07 locally here in Connecticut from: Park Distributors [protected] I bought a 24 volt charger that works.

I Paid almost two hundred dollars for two wheel chair batteries for my mothers wheelchair in July 07. That are completely useless to me. Their website states they ship within 3 days -it took over a month and they sent the wrong batteries (wrong size and will not fit in the battery cases).

I tried contacting them on their website chat and also phoned and no response until another month passed by. A rep said he was going to look into this. Its been two weeks and he has not updated me even though I've sent e-mails to him asking for a courtesy response.

Very poor service!