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3.0 100 Reviews

Brinks Home Security Complaints Summary

50 Resolved
49 Unresolved
Our verdict: While Brinks Home Security has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Newest Brinks Home Security reviews & complaints

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12:45 pm EDT
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Brinks Home Security Monitoring

Monitoring 3/19/2024

Do not use this company. I had monitoring services with Monitronics for many years. I moved August 2023 and called and did everthing I was supposed to do to cancel the service. They said everything was taken care of. I have had to block their # because they have called me 4-5 times daily for 7 months, over 500 times, a bit ridiculous. l have continued to receive monthly bills saying I owed them money for a service that has been terminated since July 2023. I have called to try to rectify this with absolutely no help. The person on their end did not say anything about having to cancel in writing, only that they wouldn't be trying to get in touch with me unless there was a balance on the account, which they was none 7 months ago.. I refused to pay and they are ruining my credit rating in the meantime. I even get calls from them wanting to get setup in my new home. They have a better chance of seeing the Pope naked then that ever happening.

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Brink's Global Services
,

Bruce, thank you for reaching out about your

recent issue with your cancellation and billing concerns. We take all complaints

seriously, and I am sorry to hear you had trouble. I

would love to look into this for you, and work with you to

reach a resolution. Please send us an email at

socialmedia@brinkshome.com with your account

information and any additional details you would like to

provide. We look forward to following up with you - Hector Silva

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1:27 pm EDT

Brinks Home Security Brinks services not rendered

Our home security system shorted out. I called to schedule a tech for repairs. The only appt they had was a month out. I scheduled the appt, a day before the tech was to arrive, Brinks called to inform me the tech had quit so I had to reschedule. When I asked to speak to a manager the rep would never connect me to one. This has kept up for 4 months now. Repairs were scheduled on 2/15/22; 3/16/22; 4/15/22 and the next appt is scheduled for 5/12/22. Brinks has taken my auto payment for the months our system has been out of service and will not reimburse me for the months I have had no service. No one in the company will give you an answer or is held accountable. I believe the may be out of service, charging customer and not proving any service at all!

Desired outcome: Nothing has been handlers!

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Robyn Cichra
, US
Jun 24, 2023 11:15 am EDT
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OMG I've been rescheduled over 4 times and I have to explain the issues over and over again with the agent on the other line giving me attitude. When I had moni there were no issues. Once it changed to Brinks - service sucks! I'm so over this crap and they keep uping their monitoring fees when I was supposed to be 'grandfathered in'. I'm changing to another company because this is beyond rediculous !

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janine boffa
middle island, US
Dec 12, 2022 11:47 am EST
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My alarm continues to go off for no reason, it does this all day long yesterday was the icing on the cake, went off from 3:02 until 11:32 pm , I called numerous times they told me to change the batteries i finally ended up taking the counsel off the wall the alarm went off 13 times in their end it stated twice i called to speak to a manager or regional manager they denied me the request, nobody would get me to a manager at all, they said they are sending a tec on the 21st of December I cannot wait until my contract is up with this company they have been the worst i have had in the 22 years i have been with Slomins, ATT, who then Brinsk took over the worst people to deal with nobody has an answer they go around in circle never anyone available, this issue with the alarm has been a problem since they first installed the system. I am so done with this company. So now I am left paying until 2024 and have no service

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Rhonda Wiggins
, US
Dec 19, 2022 11:43 am EST

Brinks sucks and holds you hostage to automated billing. I was not under contract and they still would not cancel my account. Finally disputed thru my credit card and brinks did not even respond to them. At least the credit card company credited my account and stopped the autobillings. Now filing grievance with bbb.

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antonio alvarez
, US
Apr 25, 2022 10:37 am EDT

I've had the same problem with Brinks. I disconnected my panel and took everything off, I have not received a phone call letting me know someone has tampered with my system. I also had issues with my doorbell camera and driveway camera not connecting to my internet and they wanted to charge me $150 to send a tech out. I've been having issues with them since 12/15/21.

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10:14 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Brinks Home Security - Request for service canceling

I have called Brink Home Security customer service department serval times to request cancellation of my service and were placed on hold each time for hours after being transferred to the cancellation department. I am not satisfied with the service being provided with Brink Home Security and do not want anything to do with the company. I've also sent a...

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Is Brinks Home Security legit?

Our verdict: Brinks Home Security has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Brinks Home Security's position as a benchmark of trust and quality within its industry. Users and clients of Brinks Home Security can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Brinks Home Security earns 97% level of Trustworthiness

Perfect Trust Endorsement: Brinks Home Security achives 97% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Brinks Home Security. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Mymoni.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mymoni.com you are considering visiting, which is associated with Brinks Home Security, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Brinks Home Security website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Brinks Home Security protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Brinks Home Security. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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8:57 am EDT
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Brinks Home Security Home security system

Below list the conversations and actions of my dilemma with Brink’s Home Security System.

1st spoke with Rebecca - Customer Service Brinks on 21 Dec 2021 called for service stated $620 & 3 months free

23 Dec 21 I called back with gentleman and ordered service & paid in full with Wells Fargo Account

I received a phone call concerning appointment for installation – set appointment (appt) date to 31Dec 21 11 am – 4:00pm

I received one box from FedEx. I never opened the box; I left the box alone until installation.

On 31 Dec 21 No one arrived – I called Brinks they stated they did not set appt, no record of appt & I had to request another appt. We set the appt for 6 Jan 22 12:30-5:00pm.

6 Jan 22 I received a call from Brinks stating due to snow weather they cancelled & reschedule to 18 Jan 22 9:00-12am

18 Jan 22 I received a phone call from POC Ty at [protected] at 8:15 stating rescheduling. I inquired why because the appt was at 9:00-12am; informed technician arrived 8am and he was not able to return at the appt time because he deleted my invoice call from his list so I would have to reschedule again. I told her to cancel service and refund my money. She stated I will receive an email & label soon. I cancelled the service.

19 Jan 22 I called to request/receive email and cancel label from Baya. I setup for pickup from FedEx

20 Jan 22 FedEx picked up the box from me & signed verification

24 Jan 22 Automatic payment $49.78 removed from my WF account

31 Jan 22 I called at 11:03 brinks customer service-POC Molesalu after explaining my situation he transferred me to Cancellation department - team member (no name hung up on me) I called right back again – after 1 hour waiting I spoke with Shannon put me on hold & did not return forwarded to Tianna – she inform wait to receive box before funds are returned – she checked to see if and verified that the box was received & will return funds & close account.

28 Feb 22 I called Customer Service for status and was informed on hold due to missing parts – I informed them that the box was never opened. She stated to wait for supervisor to review again.

2 Mar 22 I called Steion (Customer Service) informed they will use $720.80 credit to their brinks account for 1 yr. I informed him that I did not need credit but a refund I no longer required their services. Informed him that the account was cancelled and box was returned and want my refund. I was transferred to Joshua (Customer Loyalty Department) forward-given #[protected] parts department/loyalty [protected]. Told them initial I was with Brink however, they closed my account and sent me to ADT. I am still with ADT since Brinks transferred me. Again I informed them the box was never opened. He informed they had incorrect clerical coding-order shipped missing acct# to work order doesn't show that the other boxes were mailed to me. He coordinated with his supervisor - wait 48hrs to verify in my bank account or check.

7 Mar 22 I called again they stated credit; I again stated I wanted a refund to Tywana (Customer Loyalty Department). She stated put in another request 7-10 days business for a response. She stated I should receive the refund.

16 Mar 22 Still no refund of $720.80 in my Wells Fargo account. Holding online for hours to get assistance, each time I talked with someone I never knew whether my passwords was going to change from word to numbers, not getting a manager/supervisor to talk to I am stressed out because of the unprofessional services and constantly lied too. I already have a heart failure condition which this situation is negatively contributing too. Today I will write William E. Niles (CEO of Brinks), Dinesh Kalwani (Chief People Officer of Brinks), 7 on your Side, Better Business Bureau, Mayor Bowser of Washington DC, Consumer Affair and anyone who can assist me in this matter.

Desired outcome: Refund of my funds $720.80

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Bettie Beard
Waco, US
Nov 29, 2022 10:24 pm EST
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WOW! I am working on an issue that I thought was bad! Brinks took money from my credit card for months before I caught it. I paid for installation with my credit card and I never had Brinks installed at the address where it was supposed to be installed. They put me on hold for hours each time I called about it. Then I sent an email to corporate. I received a phone call assuring me that they would take care of the problem. HAVEN'T HEARD ONE WORD FROM THEM SINCE!

I absolutely cannot believe that this is where we are with corporate America today. They do not have to respect individuals and can easily disregard any issue without any penalties. I am disappointed and disgusted that this appears to be the norm for Brinks who used to be MONITRONICS, What about Monitronics? Are they paying attention or do they condone the unsavory practices?

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skeith27
MOODY, US
Jan 17, 2023 9:54 am EST
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Would you mind sharing the corporate email address you used to handle the issue? You can email me privately if you don't care to share on here. My email is skeithpwi@gmail.com.

I am going through broken promises of a tech to come out for the past 7 months and everytime the appt gets cancelled from brinks and rescheduled for month out or longer. When I ask to talk to a manager they pass me off to holding for long periods of time and refuse to help me out. They want to bill for charges not assessed on my end and then expect me to pay for monthly monitoring when the system doesn't work properly. I could continue to go on and on but its basically the same review as others on here.

Just thought I would try emailing them all my issues to corporate. I only have a phone number.

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7:22 pm EDT

Brinks Home Security Monitoring

I had monitoring services with Monitronics for many years. I moved and called and cancelled the service. They said everything was taken care of. I left mail forwarding with the post office and never heard anything more from them. Four years later I a collections letter saying I owed them money for the rest of the contract because I didn't cancel in writing. The person on their end did not say anything about having to cancel in writing. I refused to pay and they are ruining my credit rating.

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Angie Ball
, US
Apr 26, 2023 5:48 pm EDT
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They did me the same way! I got an itemized statement from collection agency and they were taking extra payments and putting them as charged on my account and then added late fees to them!

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12:34 am EST

Brinks Home Security security system - being charged during hurricane maria and will not cancel as we were displaced to the usa

June 2017 our neighbors were told they saw two men in their carport at 2:30 AM. Being an elderly couple, they had a security system installed for their safety - Monitronics. I moved to PR Apr. 2017 to care for my mother who became blind and was living alone. When I heard about the incident, I said to myself if it comes down to living in fear and being a prisoner in our own place of residence, I would move back to the states. At least there, we have police patrolling neighborhoods and people around us unlike living in the tropical rainforest of Utuado, which is desolate and we live in a dead end in the hills and police do not patrol there. They only appear after an incident occurs. A few days after the incident a Monitronics salesman appeared at our door, and a very good one at that -- he did a GOOD JOB of scaring us into getting the system installed. Primary purpose was due to the fact that we are two women living alone with no contingency plan should something happen to us. Everything was fine and it was worth the investment for my piece of mind.

However, come Sept. 20, 2017 Hurrican Maria hit the island of Puerto Rico. We have since been displaced to the USA on Oct. 4, and I have been dealing with this company since then to cancel the contract due to extenuating cirmstances beyond our control. The first call I made, the rep on the phone kept me on the phone for about an hour trying to talk me into transferring the service to where I am living in the states. I was living with friends and they already have a system, but regardless he was hell bent on keeping me from canceling . I tried to be as civil as possible, but I finally asked him to escalate the call to someone who could cancel and be done with it. He finally said he would email me the form that I needed to submit, and where I needed to email it back to. I did what I was advised to do. I thought everything was taken care of then I started getting automated VM / text from Monitronics advising me of overdue payments. I had paid my last bill in Sept and was not going to pay for service when we did not have electricity nor service from them. I called several weeks ago to find out what is going on with cancellation cause of these incessant calls / texts / emails re: $. I was then told I need to call Electric power in PR to get proof that we had no power...seriously? Everyone on the island knows every call that you make to a gov't agency or office is all automated and no one ever calls back. So I sent them a copy of my online invoice reflecting my last payment to electric power in Sept and no more bills as we did not have power. I emailed to them as instructed, so I thought that was it, What was I thinking? the emails / texts/ calls continued. I called their telno. [protected] to speak with a supervisor so they can finally do what they said they would, but all I got was a smart-[censor] snot nosed employee telling me that we are still under contract and they will continue to charge until we pay for the remainder of our contract for 1.5 years.

This is under my 87 y.o. mother's name and she is not concerned about having her credit history ruined at this juncture of her life; however, it is causing her angst as she is constantly worrying about this situation not being brought to closure. How money hungry is this company that they are not willing to exercise good business practice that would take care of our situation and they have no regard of the hardships we have gone through due to a natural disaster. This is not a situation we have caused and all they are concerned about is charging a 87 y.o. who has been displaced and will not be returning to her homeland. Once they lock you into an agreement, you are locked in until you die. They will have to write this one off eventually especially when my mother is no longer on this earth. I will never ever do business with them and will make it a point to share my experience with everyone I know and use social media to spread my story.
Greed is the root of all evil.

I have all the emails they sent with the documents they sent us for esignature and their email confirmation and they are totally ignoring what they claim they would do. If they continue with this. we will seek punitive damages for harrassment. Do they have no compassion for an 87 y.o. and all she has gone through since Maria?

Hope this reaches authorities that will make this right.

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3:56 pm EST

Brinks Home Security I am complaining about the unit. I can only unlock the door with the key, and it is not registering on my phone.

I have asked for assistance and would like to discontinue my service. The rate has increased with no warning and it is not protecting my home at all. I will stop my automatic bank drafts if you don't stop it yourself! I am totally dissatisfied!

Nothing about the system works, I cannot key in my code, nor can I open the door with the remote. The only way I can open the door is with the key. I am expecting a resolution to this issue before another month is withdrawn from my account.

My name is Willie Lanier
Address: 124 Meadowbrook Drive
Greenwood, SC 29649

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4:03 pm EST

Brinks Home Security security. refund. or 2 years free.

Question…..I am curious if anyone else had issues with Monitronics security? When your security system would beep and everything or had it go off and nobody reported or was called? My home got broke into twice with the security system but they just said it was the land line or phone line issues? Has anyone else had these issues and told the same thing. I even had my phone line changed paying a technician from my phone company so that my alarm would work. Then I am told it did not work because my phone line was changed.
I called to cancel or take care of the problem and I would have a great and cheaper deal offered but no resolution on what happened. I was paying $44 a month for a device that beeped when my door opened and closed. I have 2 police reports of the 3 break in times. Our house was broke into Memorial weekend of 2016, over that summer, and again in October of 2016. My husband and I had both of our deceased mothers jewelry stolen that we were going to leave our kids, hundreds of DVD's, my guitars, Dewalt Tools, space heaters, and even food from our pantry and freezers. Did anyone have these issues with monitronics? Did anyone else get broke into but the fault was the phone line instead of the alarm? How did you resolve your issues? Did you have a lawyer looking into it?
I am just wondering the best way to take care of this? I did just agree to request the Doc-U-Sign papers sent to me so I can have it cancelled for a second time. I did this in the spring and I ended up having some major emergency surgeries in April and complications that have resulted in more surgeries to where I am just now getting a cancel to take care of my inconveniences. I have been charged the whole time even when I wanted it cancelled as soon as contract was up. Even when I had no money in my account that resulted in more fees. Has anyone else had such a hard time with such a promising company?

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7:45 pm EST
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Brinks Home Security I called in oct. and requested to have my account disconnected! new withdraw in dec.!!

Home at 6065 S. Jefferson st. Burlington, Ky 41005

I called 6 to 8 Mo. ago at this time they refused to stop service, because of Contract was not exspired.
But my alarm Battires were bad for over a year, so the alarm was none working. They did send a new battires, except no direction to install.

So in about 10/13/17 I called and several times to be disconnect, the man I was talking to just keep refusing to disconnect!
I finaly just told him to Disconnect the service, and hung up.

Please refund my charges Thank You Gayle Ensminger

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2:32 pm EST
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Brinks Home Security home security

We have had nothing but grief from this system. While I was out of town my mothers system started alarming. She will be 96 next month, is very hard of hearing. She called the number and told them to turn it off and to discontinue her service. She was so upset she took the control panel from the wall and put it in a drawer. I would like to have this system removed and her billing to stop. Please contact me at [protected]@windstream.net. If you have any questions you can reach me at [protected]. My mothers name is Leola Brewer 1202 W. Ash Carlsbad, NM 88220

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6:28 am EDT

Brinks Home Security installation of additional equipment

Sept 27, 2017 my house was burglarized while away. 9/28/17 I called requesting 2 security cameras, 2 additional sensors installed. To this date my equipment is not completely installed. Still missing a camera and last night my new panic button died. I turned my alarm and it said "silent alarm". Called you right away. I've had this system in 2 houses for 10-12 years, never late. Customer service is terrible. They put me on hold for hours at a time. Sent John from CNY here, rude, in 4 hrs all he did was put up 2 sensors. He had me call mono and when he was tired of waiting he ripped MY phone out of my hand! Keith from CNY came out and did what he could as one of the cameras was faulty. I would like someone with authority contact me ASAP. Over a month is way too long to wait for equipment I need to feel safe. Not enough space to write everything. You may contact me, Carol Harris, at [protected] asap.

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Update by Carolkuk
Oct 30, 2017 6:32 am EDT

I have told them I live alone with no neighbors and they put all the issues onto service people. THEY HIRE THEM! My picture is of an empty camera bracket! I am on autopsy and want to stop it. Over a month for proper SECURITY service is way too long for me.

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Anniebob9898
, US
Sep 26, 2018 9:41 am EDT

We call to cancel our 5 year contract that ended in 15 may 2016 and was informed that because we ordered a camera that we paid for out of pocket and the paid for the installer to come and installer to come that we incurred to 2 years from the first contract without permission. Then two of our sensors went out and Monitronics sent two door new replacements and add 2 years from 15 may 2018 without permission on the contact to 15 may 2020. How is this right. We don agree to this. There will be no more. I do not like a company add time to a contract without time. This has to stop. This is not right. I can not understand how Monitronics/Brinks can do this. I will never sign with another security system in life now that I understand how the security systems work. It is over. When first contract. That should have been it.

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6:02 pm EDT
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Brinks Home Security cancellation

I have called 4 times to cancel my services and they have said they i will receive an email within 24-48 hours to cancel after following the link on the email. I have not yet received an email after 4 attempts meanwhile I am still getting charged $58 a month for services at a home that I don't even live at! This is very frustrating and if it is not resolved very soon I will be contacting the better business bureau and filing a complaint.

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dia wright
, US
Apr 25, 2022 12:41 pm EDT

I have been on hold waiting to speak with someone to cancel my account. At this time I have been holding for 1 hour and 30 minutes and still counting. Please advise. There has got to be another way.

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8:40 pm EDT
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Brinks Home Security service cancellation

I called to cancel my service in May 2017 because the house had sold. I continued to receive monitoring bills for a service that was no longer active and a house I did not own. In July I called back to inquire why I was continuing to be billed for a service I had canceled. I was told Moni sent me a document to sign, that I do not recall receiving and a search of my email including spam and trash did not turn up. They resent me this document which I signed and returned. Moni continued to be bill into August even after I had signed their required document. Now in September I have been turned over to a collection agency to pay a bill for a service that I had canceled and for a house that I no longer owned.

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Melody Glassman
Homosassa, Florida, US
Dec 03, 2021 1:58 pm EST

I previously had Metronocs. No problems until Brinks took over. You cannot reach these people by phone, you are placed on hold for more than 1 hour. I have been trying to contact them 8 months. There is not email address to contact them, nor is there an address to write to to cancel when your contract is up. I am so sorry that I signed up with these people. DO NOT USE THEM!

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12:56 pm EDT

Brinks Home Security home security system

I don't think I have ever dealt with any company like Monitronics or now Moni. They're the most aggressive ignorant people ever don't do business with this company ! Everything was fine until I went to try to cancel service June 29th here it is mid-September and I'm still fooling with the billing. They send emails I respond then they send more acting like I never responded. The last person told me I was going to get a $63 credit now today when I talk to them now there is no record that I ever ever called. And my stupidity didn't write down the name. All they tried to do was talk to me about the new company that I have for my security system how they could have done a better deal and I said I would never do business with you ever again ! I should be able to call you and say cancel my service and then you stop the building immediately and that's not what happens. They keep taking payments off of my credit card plus I sent in a check for $83 and now I'm not getting a credit I've never seen anything like it! would never do business with this company again.

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10:18 am EDT

Brinks Home Security my service. no way to communicate with monotronics. no communication in spanish and the machine doesn't understand my english.

Since july 12/17 I am trying to cancel my contract because Iam selling the property. I lollow the instructions in the contract and send the documents to the address provided. Week later I received the documents back because the address. Since i didnot have any way to comunicate i decided to make and stop payment in the bank, thI receive a past due charge. I send priority mail with the documents i had send to you and return back to the address in the billing notification.The time pass and now I receive a second notification. I try to call to 800.447.9239, ask to explain in spanish. no results, the machine was programet and could, nt understand my enghish aldo i don, t thin k is that bad. Fainally i decided to write this complain and i hope this is the end of the story. I want to cancel my contract so i can sell my property at the date i recuest, I am not paying late charges and your equipment can be pick anytime. Customer number [protected] Carmen Nieves Padilla.august 28/17

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12:30 pm EDT
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Brinks Home Security signs to post outdoors / telephone automated payment

I have been with Monitronics for 14-15 years...
I have had trouble with the automated payment for that
long.. I give my payments over the telephone, using an
electronic check. The system is set up to where the person
giving the payment has to have acct. Information memorized.
It does not give adequate time to input information.
I have made it a point to give a payment to cover the cost for
5-6 months at a time, to avoid getting frustrated every month.
Another issue is with the signs to be posted outside...
My husband requested a new one because the old one broke.
I noticed the new pastel colors were so light and barely noticeable!
I mentioned it to my husband, but we still posted them.
One month later I had an attempted break in... My patio furniture
was stolen an my front door was tampered with...
I called the police to make a report and they joked about the
signs to deter crooks from breaking in...
Bold colors make a stronger statement, it looks like
I'm advertising Easter eggs for sale!
Come on people at Monitronics stop slacking off and don't lose
track of the customer goals!

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8:34 pm EDT

Brinks Home Security home security

I did a verbal agreement with Mon for security in my home in Portland Or. I started it in April 5 the of 2017. We decided to move and they said they would transfer service to our new home in Redmond Or. We moved here in May 15th and they have not installed the system. They set up appointment and than cancelled for some reason, because no one was able to travel from Salem to Redmond, to install it. So I decided to cancelled the service and they said I would have to pay 1200.00 to cancelled. The money they talk about is for equipment which I do not have. I feel safe over here and I think its pretty low of them to say I should pay for something I do not have! They cancelled three times and I still have not got the service!

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8:40 am EDT

Brinks Home Security home security system

My home alarm system started beeping at regular intervals today and I couldn't get it to stop. I called the phone number given to me by Monitronics: [protected]. I received a telephone message that the phone number was not in service, and a replacement number was not given.

For a few years Monitronics has been drawing $44.49 from my bank account, including this month. The bank can give me no contact information and the bank statement does not include a contact number at the withdrawal.

I want (and am entitled to) getting my money back for as long as I had no contact information on Monitronics. Also, I note from reviewing the website that AAA members, of which I am one, receive this service for $19.99 instead of $44.49. No one ever told me about this discount.

Someone at Monitronics needs to contact me and straighten this mess out.

Charles Corry

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4:40 pm EDT

Brinks Home Security moni / monotonics security monitoring service

Monotonics is a security monitoring service who's business practices are at best scamming and shameful, and I cannot believe our courts or representatives continue to let them operate or conduct themselves as they do. MONI, formerly Monotonics will buy costumers like yours and my contacts from other security installation companies such as ADT, Devcon, Vivint at full price of the original contract regardless of how long you or I have left on that contract. When they have done so the contract is then under new contract terms, and limitations and terms of previous contract are no longer negotiable nor will MONI abide by the previous termsof said contract. I have had it with this company and have been trying to get out of my contract with this company for years. I have now been paying for service not wanted or needed for 7yrs now. Several... no many attempts to disconnect services have been met with rude, unbearable, relentless phone calls from MONI costumer service representatives. With no other option to discontinue service with this scamming relentless somewhat ridiculous business I decided to take a hit on my credit and just stop payment. Well, then the phone calls start.. 2 or 3 times daily wanting payment. Day after day. Transfer after transfer with billing with no luck. Now today I receive a letter from a collections attorney with threats of sueing me! Sueing me? Yes taking me to court for $371.17 to resolve my account which I have been trying to resolve for years and with no other choice stopped payment. This I find hilarious and ridiculous since I am the one who should be sueing. Sueing for bad and shameful practices. NOT TO MENTION buying my contract third party without my Knowledge, Need, or Desire. I have no desire for kids running my families safety. If you ask me, MONI monitoring service is nothing more than a call service center monitoring the security of hardworking families homes, and have nothing better to do with their time at work but to call and harass their disatisfied and fed-up costumers.

Disatisfied,
American Citizen

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3:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brinks Home Security nationwide/monitronics security system

I cannot believe that Nationwide/Monitronic's advertises that it's the best security system around. When I signed up for their service in May 2012, I was initially told that I could sign up with either a cell phone number or land line. Since I had both, I chose the land line. About 2 years into what I didn't realize was a 5 year contractual obligation, I had the landline disconnected. When I went to notify the company of a change in number, I was informed the security system didn't work with the cell phone. I requested to cancel the policy. It was at this time I was informed about the 5 year contract, and the only way out of it was to pay the $1751.76 still owed on the contract. Trying to contact someone in charge to explain I had been dx with breast cancer, expenses were tight, and to ask whether an exception could be made to either reduce the amount owed or to just be able to get out of the contract itself was completely fruitless. What I experienced from Monitronics was zero understanding, compassion, or "customer service". I have paid this company $48.66 for security service that has been non-functual for the past 1 1/2 years. In December 2015 I had my second surgery for breast cancer. 4 days from discharge, I had an electrical fire starting out on the back deck and swiftly moving into the attic and roof. At no time did the alarm system go off. Not from the smoke, fire, or exploding windows. Today, I called and requested to cancel my service with them as I had fulfilled my 5 year contractual agreement. After multiple attempts from the "sales manager" offering to "upgrade" my system, use a cell number instead of a land line and get a reduced rate 24/7/365 for continuing service for another 36 months, I had to ask what I wasn't being clear about. When I asked to speak with a supervisor, I was told he was the manager. I repeatedly said I was not interested in any upgrades, I did not want to use a cell number, I didn't care about their 24/7 coverage, and I had no desire to continue any affiliation with this company; I wanted this service CANCELLED! I was then informed that within 72 hours I would receive an email giving me explicit instructions on how to go about cancelling my service. This would take 30 days and I would be charged any extra fee's and monies owed before the cancellation would take effect. REALLY? I have contacted my bank, stopped the auto pay, ( which I'm being charged $35.00 to do ) written to the BBB and the states Attorney General, and will be taking further legal action if needed.
I would never, under any circumstances recommend this company.

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Brinks Home Security contacts

Phone numbers

+1 (800) 447-9239 +1 (855) 910-7980 More phone numbers

Website

mymoni.com

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