Monictronics / Cancellation of Agreement
Accountability is crucial in customer service and business. Due to downsizing my business operations, I made a move to a smaller warehouse space to save overhead in August of 2009. During this process, I contacted Monitronics notifying them that we would be moving out and cancelling our service after 4 1/2 years of great service. The customer representative stated that I needed to supply them a letter regarding cancellation and that we would still be charged until Nov 2009.
I agreed with their request even though we were not receiving their service for Sept-Oct 2009 in compliance with their alarm agreement. We had them on a bank withdrawal/auto payment each month. To our surprise, they kept withdrawing monies in Nov - Jan 2010. I finally went to the bank and stopped the auto payments directly. That is when the phone calls to my cell phone started to happen 2-3 times a day.
I spoke with a customer representative for over 30 minutes stating the steps and procedures I had followed. The Monitronics representative said she would write her report and send it in to settle everything.
To date, I just received a collections letter for stop payment fees, late fees and "NEW" 24-hour monitoring at a buidling that I do not event occupy! I am simply at a loss now of how to handle this. Any assistance would be so greatly appreciated!