moneyplussaver.com / Unauthorized withdrawal from my checking account
On May 15, 2013 I called my bank to check my recent account activity, and found that I had a $19.95 withdrawal that I was unaware of. I called my banker & had her to check my history for that transaction. She informed me it was a check by phone for $19.95 made to MoneyPlusSaver.com, order #[protected], their phone number, [protected]. She stated that it was a membership fee to the above company. I informed her that I had not authorized ANY check by phone to anyone& had never heard of this company. After speaking with my banker I called the number she provided from the charge on my account, and it was the number to MoneyPlusSaver.com customer service. I finally spoke to a female representative and explained that a check by phone had been drafted from my Checking account for $19.95 that went to their company. I then informed her that I had never heard of MoneyPlusSaver.com and certainly not authorized any check by phone to be drafted from my account. The representative then asked me to verify my name, address, bank account number, and the last 4 numbers of my social security number. I told her I would not give her that information, but she insisted that she could not verify a withdrawal from my account until I gave her the info. I gave in and provided her with the info. She then told me that all my info matched the file info she had and told me I would have had to provided that info or her company would have had it on file. She then stated she could cancel my membership so I would no longer receive any further billing of $19.95 per month, but the company was not authorized to refund an amount of $19.95. She then stated she took my info out of the computer so I would no lo ger be charged. I then asked her why I could not receive a refund since the company had obviously illegally obtained my information. She had no reply. I then told her I would be filing a complaint with the BBB and I would also close my checking account. She then told me to have a nice day! I am very upset that ANY company could access my account info and withdraw money illegally. Is there anything I can do about this situation, and can I get reimbursed for my loss.