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Money RemittanceFee charged for failed service

I sent money to the PHILIPPINES through Forex and I was told the money can be picked up in a local bank. The local bank asked the recipient for docs, IDs and a police clearance. When the recipient can only bring in 1 ID, the bank refuse to give the money. I contacted Forex and I Was told that the bank manager would give the money to the recipient but when the recipient went back to the local bank the second time they still refuse to give the money. After going back and forth for several tries, I gave up. When I asked for my money back, Forex gave back just the amount of the money I sent and still charge the fee which is supposed to be paid IF the money is received. If you do remittance to another country, do NOT do it with forex, they would steal your money!

Tu
Jan 27, 2015

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