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Money Network Financial / EverywherePaycard.com
Money Network Financial / EverywherePaycard.com Customer Service Phone, Email, Contacts

Money Network Financial / EverywherePaycard.com
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www.everywherepaycard.com
www.everywherepaycard.com

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1.2 221 Reviews

Money Network Financial / EverywherePaycard.com Complaints Summary

14 Resolved
207 Unresolved
Our verdict: If considering services from Money Network Financial / EverywherePaycard.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Money Network Financial / EverywherePaycard.com reviews & complaints 221

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Newest Money Network Financial / EverywherePaycard.com reviews & complaints

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T
8:10 am EDT

Money Network Financial / EverywherePaycard.com money network everywhere pay card

There should be no reason why I can't submit a claim without calling customer service. Nor is there an excuse not to have a way to cancel your account without calling. Every other card has an online link to cancel your account. Not these guys.

There are no options in the account for either of these options. Options period are completely limited. Yet they have conditions where you are charged for having an account. It is completely unacceptable and unprofessional.

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P
9:39 pm EDT

Money Network Financial / EverywherePaycard.com cardholder service

I'm changing my cardholder y'all are lying thieving [censor] that is taking everything I worked hard for y'all are unprofessional I will spread the word to I will convince everyone I can to not use your service. There is no way I shouldn't be able to dispute something that never arrived, y'all also blocked my card for no [censor] reason you lied to me and said all I had to do was fax and I could get it back

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Update by Pissed customer🖕🏼
Mar 12, 2018 9:43 pm EDT

This company was is a scam and fraud

Update by Pissed customer🖕🏼
Mar 12, 2018 9:41 pm EDT

I didn’t mean to flip like that but y’al are stressing me out I just want My money like damn if y’all want money make your own don’t go stealing innocent people money I have to eat to. That’s selfish to take hard earned money from all of those innocent people that’s most like don’t even have anything

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A
11:14 am EST

Money Network Financial / EverywherePaycard.com undistributed atm funds

On January 23, 2018 I went into McDonalds on Hamilton Avenue, in Brooklyn, NY and tried to withdraw $100 from the ATM. The ATM didn't distribute the money, and then went out of service. Called Money Network immediately and requested a claim be made. On March 6th they denied this claim. When you call the customer service # they tell you there is nothing they can do.
So what is the next step because I surely am not letting this matter go. I DID NOT get my money and I NEED my money back.

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L
7:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Money Network Financial / EverywherePaycard.com took my tax return

We got my taxes put in my fiancees account. The refund for over $5, 000 was posted at midnight February 22nd 2018 and by 5 PM our account was completely wiped out and $458 in the negative! Which is exactly what we spent (458) so they let me have my return for 17 hours then took $5100 out of our account when it was at 4700! I called them and called them and have just been going in circles. They keep saying the IRS too the money, which is completely inaccurate. The IRS CAN NOT take the money after it is already deposited, they have to send you a documentation and give you instructions on how to pay it back and so forth. I am so frustrated. They also keep saying it is "illegal" to have your taxes put into someone else account, which is also a big lie. If it were illegal the IRS would not deposit the money in the first place! I would love to speak with you and maybe we can help each other find a solution. We are a young family and planned to move into our own place tomorrow and had the utilities already set up to get turned on tomorrow. They also have been saying they sent it back to the IRS which is not factual either. Sorry for the long story I am just so lost. I have no idea what to do. I am running in circles. I am also sorry if you are going through this, I know how frustrating this feels, believe me.

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K
3:30 pm EST

Money Network Financial / EverywherePaycard.com customer service

Terrence, apparently a supervisor in customer service, was extremely rude when asked why I didn't receive any notice that my account had been put on hold. Told me to take my money out of their bank if their policy was an issue, which I will be doing. My card was never compromised however they decided to place a random hold on my account, not only could they not explain what caused the hold to be put in place, they refused to remove it after verifying purchases and my identity several times. I was then told I needed to pay $25 for a replacement card that I did not need, and they would not waive the fee. I asked to speak to the fraud department and they told me the fraud department cannot be contacted by phone, only email. I received 0 resolution to the issue I called for. Scam much?

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C
11:30 pm EST

Money Network Financial / EverywherePaycard.com unauthorized charge on my card

My Money Network had two unauthorized transactions the first one was to a Uber service that one was resolved issued a new card with chip on 1/31/2018 Unauthorized transaction for $19.56 Light/Mini in The Box Light/Mini in Coventry GB no idea what this is plus a Cross -Border Assessment Fee I would like to know what this item is where purchased and the fee is I Love the Money Card and to put money on when traveling but due to the problems I'am having I would like to cancel my card

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S
5:18 pm EST

Money Network Financial / EverywherePaycard.com hold on my card

I need my damn money that I worked for and it's on my card but can't touch it.i have bills just like everyone eles working there and 2 babies in Pampers . 3 Pampers left went to food centers and already out of food, rent was due on the first and I have a late fee bc of it who is gone let me and my family that I'm working hard for come stay with them and feed them? Nobody I have two points from not being able to make it to work bc no money to catch the transportation bus to work 😡😡😡unlock my freaking card and yes I now have money network and they biz

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S
11:01 am EST

Money Network Financial / EverywherePaycard.com customer service

I have legit been into bank of america's, talked to my boss and called all 3 (yes 3!) so called customer service numbers and can't seem to get through due to bloody technical difficulties! My landlord doesn't listen to technical difficulties and I have NO access to my money. Usually I have my paycheck go directly to my Chase account (well functioning with a working customer service) but, I had to deal with this [censor]. Money network has had technical difficulties for the past week!

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J
10:11 pm EST

Money Network Financial / EverywherePaycard.com provisional credit

I been dealing with a 418 since dec 9th needless to say I been told ten days from the date of my letter I would have a provisional credit that was dec 13th. I suggest this company learns there own policy's they post online. Because I read it this is the first time ever having a issue. Just called today and they informed me now I am not getting any credit. When asked to speak to a supervisor they put me on hold for 20 mins and then disconnected the call. Not a great way to do business

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L
12:57 pm EST

Money Network Financial / EverywherePaycard.com payroll card

Fraudulent charges 3x on my card. I call immediately and am outsourced to Philippines. They won't let me talk to the dispute department or a manager. I get dispute forms finally in the mail 10 days later. I email, fax and regular mail then call to check the status and am told I have to call back in 3 business days to confirm receipt. As of today, there is still no resolution. Emails are bounced back saying the business' voicemail is full. The representative says they can not put me through to anyone but they can be the "go between" and there is still no resolution.

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J
3:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Money Network Financial / EverywherePaycard.com unauthorized transactions

I am absolutely livid. Someone got ahold of my card information and spent my whole paycheck (about $726) as soon as it was deposited to my account. I called customer service and cancelled my card and they sent me a new one. Im trying to file a dispute and am waiting on the paper to fill out and fax. That should have taken 3 to 5 business days and im on day 6. I need my money back already. I have a 2 year old and a 3 year old and they need things and on top of that i still need to provide christmas for them. Im about to call a lawyer and get yall for alot more than what was stolen from me. Someone better act fast because im about to call all over the place and get yall investigated for stealing from unsuspecting people.

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J
9:17 am EST

Money Network Financial / EverywherePaycard.com information completely invalidated

The issues i have with all this stuff is how complicated and frankly time wasting it is. I set up an account just last night, because i don't want my work checking account and my savings linked (personal reasons). Today, I tried to get on to look at my paycheck- all my information is wrong. I went to reset my username, and it gave it to me, because at least my password worked. Now, it's telling me that my username is wrong, my password is wrong, my CARD NUMBER is wrong, and it won't even let me reset anything at this point. What a waste of effort on MY part.

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S
3:17 pm EST

Money Network Financial / EverywherePaycard.com checking account

$50 was taken from my account to Metro PCS! You told me to call Metro! I did and they have no record of my $50 and cannot track it without me providing a confirmation number! I called back as you advised and you tell me wait for a claim form in the mail! WTF!? I still don't have it and my account is now negative! I cannot overdraft EVER! but it ok for you and Metro to steal my 50 and no one cares? Companies like you give America a bad name!

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D
11:56 pm EST

Money Network Financial / EverywherePaycard.com fraud.. lack of true customer support

I originally reported my dispute on 8/15/17...then resubmitted on 8/24...then once again in October. No response...only re-directions to some call center in the Philippines. I have since had my card compromised twice. Tonight was the worst...my entire funds were debited fraudulently. So I will use my legal training to file a complaint with the FTC and engage some some of my former colleagues to bring a class action.

Kind regards,

A hard working human!

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C
10:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Money Network Financial / EverywherePaycard.com the service and the company

In the early month of November 2017, I was asking a costumer service member about the upgrade, he told me about it and I stated I Do Not Want The Upgrade. The next week my card got put on hold because the gentleman decided to upgrade my account. I have been given mixed ways how to get the money off my card that I need to pay for bills but every time I call it is a different suggestion. One lady said she would mail me the check and close the account. The next gentleman said that I have to send my ID in to get the card off hold even if they wanted to send the check. Now they are say it will be another 3-6 days before they can even receive my fax I sent of the ID. This is unprofessional. I work with costumers all the time and I know how it is to get a complaint so I try not to do it but me not being able to have money out of my account for 3 weeks now is very stressful on my life. I do have bills and other needs to pay for such as food to provide for my family. I really wish Money Network would get their story straight about how to get the money out of this account. This has made a huge impact on my living situation and my schooling. I wish the company would inform their customers if their account has been upgraded and have them sign something to confirm this. I would have never been in this situation if the gentleman listened to what I said and Did Not Upgrade My Account. I do hope they get the account unblocked as soon as possible so I can hurry and switch to a different company. I really enjoyed this company for a while until this situation arose. They should have to pay the amount in my account for how long it has taken them to get the money for bill unblocked in my account. I really am disappointed in this company and wish they would understand how deeply this effected my life.

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S
9:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Money Network Financial / EverywherePaycard.com money network customer care

For the past month or so i've been unable to access my funds. A hold has been placed on my account because of an "upgrade".in order to upgrade an account you must verify your identity by sending a copy of your id and social security card. I had also heard that you should also send a copy of your passport because of the patriot act or something. I sent the whole bundle! I sent a copy of my birth certificate, my social security card, my passport, my drivers licence and a paystub with my address on it. I called every day and asked what the status of my account was, and the people on the customer care line were very unhelpful. They had no control over anything and can only tell you the status of your account. Not only that, but the people who can actually help you have different working hours than the customer care people! So when they call the other department it always comes back that they are on break, or are out for the day. I have been waiting for more than a month now. It is ridiculous! When I get the chance, I am leaving this company! I would not recommend banking with them.

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U
9:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Money Network Financial / EverywherePaycard.com transaction made on my account

This is the worse service ever I don't understand how they can tell me this was taken out of my account when I know the day I️t was taken out and it's not adding up and the customer service was so bad because they tried to make me feel like I was the one wrong I don't know what I'm talking about and I'm confusing and everything is right they are not accurate they take money from people account and claim that it was me saying it's wrong and I would love to cancel my account but this card is under my job and I can't give it up because my job don't do paper checks but this was so horrible I do not recommend this to anybody and they didn't even try to find a solution they just like I don't know what they want them to do for me

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M
2:48 pm EST

Money Network Financial / EverywherePaycard.com bogus claim of "no fee atm's"

Money network provides you with a list of atm's (And I quote) "find atm's that won't charge you a fee" this statement is a flat out lie. There are no such atm that won't charge you a fee. I've used two different atm's on this list and was charged a $3.00 fee on both occasions. When I called to complain about this and get it resolved I was told that "we didn't charge you a fee, it was the bank owner of the atm"
Bogus!
No fee, means no fee. Period!
I told them that it matters not to me who charged me a fee - a fee charged is a fee charged! Whereby you (Money network) told me that these were "fee free" machines!
"nothing we can do about that" said the rep. And I got the same response from the (So called) supervisor. So, i'll call the corporate office to have this issue resolved.
No such animal. First data corporation, which owns money network does not have a money network representative within the corporate office. They simply refer you back to the same criminals that couldn't / wouldn't help you in the first place!

By the way, i'm still waiting for my money transfer from money network to my bank account to post (2 full business days later).

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3:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Money Network Financial / EverywherePaycard.com closed my account

i change my bank account and tried letting the institution about the change in life and they responded quick but after a couple attempts I've have had neither repose or correction to the problem with the lively hood of my family at the balance i would like to see these complaints get done or file a law suit.i would like to warn everybody in the future about this company and let my neighbors and friends know what kind of organization/Instatution this is .

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A
2:43 pm EDT

Money Network Financial / EverywherePaycard.com money network checks

I lost my money network card for a few days and called to have my account frozen just in case anyone may have tried to make purchases with it. Later I found the card too late where I ordered a new card purchased the 2-3 business days package. Only to find out on the fourth business day that they didn't even have the cards in stock. I was told the best way to have my funds that minute was through money network checks. I activated the check and put the right amount and check number only for the automated system to put completely different numbers in. I went to the bank to cash and had problems I called the money network all my funds were no longer on my account. I wanted them returned back to my account immediately only to find out it would take 3-5 business days to even get the money from the checks that I attempted to cash. This is a disgraceful waste of my time and needs to be resolved with haste.

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Contact Money Network Financial / EverywherePaycard.com customer service

Phone number

1888 913 0900

Website

www.everywherepaycard.com

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