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Money Network Financial / EverywherePaycard.com
Money Network Financial / EverywherePaycard.com Customer Service Phone, Email, Contacts

Money Network Financial / EverywherePaycard.com
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www.everywherepaycard.com
www.everywherepaycard.com

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1.2 221 Reviews

Money Network Financial / EverywherePaycard.com Complaints Summary

14 Resolved
207 Unresolved
Our verdict: If considering services from Money Network Financial / EverywherePaycard.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Money Network Financial / EverywherePaycard.com reviews & complaints 221

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Newest Money Network Financial / EverywherePaycard.com reviews & complaints

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3:11 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Money Network Financial / EverywherePaycard.com I was charged for something I never paid for.

I was charged $103 for Amazon prime and I never paid for that nor do I even have an account with them or want one with them. I never set anything up for Amazon prime, and I am in Texas right which is pretty far from my home and am very inconvenienced by this unauthorized transaction. I was just wondering if you could figure it out and somehow get my money back and find whoever has my info. Thank you.

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I'd

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4:06 am EDT

Money Network Financial / EverywherePaycard.com withholding money

I haven't been able to access my hard earned money for about three weeks and it really sucks because I work hard to get my money yet here is an issue ooooing up even if I have sent my personal information more than three times. This company lacks professionalism and customer service is trash and repetitive. It's like they only have two workers answering the phones

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12:19 am EDT

Money Network Financial / EverywherePaycard.com money network debit mastercard

To whom it may concern, Once again the website and app has crashed and is continuously stating that there is "no internet connection ". When of coarse there is. This is a disturbing reaccuring problem I am hoping you can soon find the the solution to. Falsely putting blame on the internet connection is very frustrating to your customers. Thank You. Sincerely, Vicky scogin

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11:02 am EDT
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Money Network Financial / EverywherePaycard.com money network services

My son's card was stolen, he cancelled it but yet the next day 1500.00 was transferred to another account, how is that possible? Then he gets a letter stating there was no error & the case is closed, someone needs to be retrained at this company because it doesn't take a blind man this long to see & fix the problem. There's some issues within this company obviously as I read all the complaints, but don't think for once this case is closed because I'm going to get an investigator to investigate you and see where all this money is going!

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9:47 am EDT
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Money Network Financial / EverywherePaycard.com unauthorized/unrequested prepaid visa card notification

This company sends an e-mail that thanks you for requesting a card, and then informs that a card is on the way:

The "[protected]@moneynetwork.com" is invalid.

The message reads::

Welcome!

Thank you for requesting a Money Network® Visa Prepaid Card. Here's what happens next:

1. Your Card will arrive via US Postal Service at the mailing address you provided within 7 - 10 business days.
2. Activate your Card.
3. Once your Card is activated, create a user ID and password to check your balance, transaction history, pay bills online and more. You can set up your user ID and password in one of two ways:
. Download our Money Network mobile app available on the App Store and Google Play
. Visit https://prepaid.moneynetwork.com and click on 'Log in'
4. Read the Quick Start guide included with your Money Network Card to learn more about all its uses and benefits.

If you do not receive your Card within 7 - 10 business days from the date of this email, please contact Money Network Customer Service at [protected] (do not reply to this email).

Thank you for choosing Money Network!

Sincerely,

The Money Network Team

The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify First Data immediately by replying to this message and deleting it from your computer.

Money Network Financial, LLC
A First Data Company GH-52
5565 Glenridge Connector, N.E.
Atlanta, Georgia 30342

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David Churchill
, US
Sep 05, 2017 4:26 pm EDT

I just received the same email, and very-well may have fallen for it. Called the number listed, customer service was, in general, unable to assist/had little clue as to what was going on. I (unfortunately and regrettably) provided them with my SSN. Am I screwed? Is this indeed a scam?

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3:01 pm EDT
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Money Network Financial / EverywherePaycard.com unauthorized transactions

In may 20 2017 I received two unauthorized transactions from a Walmart.com that total the amount of 540.00 I called for a despute but my despute got denied it's been almost a month I been trying to get a hold of Stephanie and Steve and no luck I'm stressing out because I have a past due car payment that I cannot pay yet I went to a BOA but they could not help me do to money network is not part of them please I need my money

Read full review of Money Network Financial / EverywherePaycard.com and 1 comment
Update by Christopher Cortez
Aug 22, 2017 2:18 am EDT

Wrong I called right away when the transactions were being made and Bank of America Money Network has the authority to freeze the account but they chose not to do it because they said the transaction had to be processed first before they did anything . So no my problem is with the Bank of America Money Network and it's been 3 months and I yet not received any letters from them so your comment is irrelevant

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Faithhope
, US
Aug 19, 2017 5:44 am EDT

Its not money network who got your money but the merchant itself. Please settle it with the merchant.

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10:01 pm EDT
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Money Network Financial / EverywherePaycard.com debit card fraud

I am in Florida and today there are 6 charges on my money network account from a Macy's in New York City that I did not purchase or use my card for. It totaled 789.32 dollars. I called and spoke with a rep and she informed me there is nothing you can do until the transactions are not pending. How is that possible? The money was from my school refund on to your money network card and I am a victim of identity theft. How can I get this resolved asap?

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Stepia
, US
Mar 16, 2018 10:31 pm EDT
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I had an unauthorized transaction for 80 bucks occur on my account on 3/11/18 from a gas station at 2am in tampa florida. I reside 2.5 hours away on the other side of the state in satellite beach florida. Not only is their process for resolution, ridiculous and slow, snail mail a complaint form to my address, which im told to fill out and mail back, but the people in their call center are very hard to understand, and do not seem to care that a card member was robbed.. As soon as humanly possible, i will be cutting up this card and dumping this account, and i will also never do any business with bank of america.. I will also be plasterimg my experience all over facebook, instagram and the rest. The way in which they handle one of their customers getting robbed is beyound comprehension and i hope to persuade as many people as possible from using this payroll card.!

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3:04 pm EDT
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Money Network Financial / EverywherePaycard.com money network card

Withholding my money for no valid reason. There is a small balance on the card issued by my employer and they have my account frozen for no reason. They have asked for personal confidential information which I have provided (at a cost of $3 to me) but they continue to refuse to release what's left on my account. They have also deducted unreasonable service charges from my account.

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11:54 pm EDT

Money Network Financial / EverywherePaycard.com unauthorized charges

$209.95 was taken off my card on June 21 2017 without my authorization.. I called & have been getting the run around about getting my money refunded to my card.. it shouldn't take 60days to refund my money to me & then they gave me a fraudulent email address to submit my complaint to.. today is June 29th & I still haven't received my money or the transaction dispute form.. they know exactly who done it but still claiming to need proof & more time to investigate

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Faithhope
, US
Aug 19, 2017 5:46 am EDT

Good morning maam, this is the correct process for dispute. You will receive a dispute letter within 3 -5 business days after you call customer service. You should fill up and fax the letter back with in 10 business days to be eligible for the provisional credit. For the provisional credit, there is no exact time frame for that.You will be receiving a letter if you are eligible or not to receive the provisional credit. Once the office receive the dispute letter, they would investigate it within 45days - 90days and would inform you about the result.
I know your upset about the dispute maam, but its not a valid excuse to post this matter most especially if its not clear. Be honest Maam, if you didnt understand the process, just ask them. They will be explaining it to you in detail. You should not be mad, instead you should be grateful that Money network is trying their best to solve the problem.
Did you ask yourself if its the money networks fault that theres a problem in your account? Its your fault right. You should be responsible for your own card. You should be responsible for your own card.

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9:11 am EDT

Money Network Financial / EverywherePaycard.com unauthorized transactions with my account

My name is tameka mccall i've been trying to reach u guys obtaining my account someone has tooken 39.95 off my account yesterday june 24, 2017.. my last four digits of my card number that they took it off of is 0040 and i need my 39.95 back please...i just need my money back thats all...and the place that took my money i had called them and they said they have a no refund policy and thats crazy because this is not the first time someone has tooken money off my account and im getting really frustrated because they taking my light bill money and i need my money back so i can pay my bills! Please and thank u!

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Faithhope
, US
Aug 19, 2017 5:47 am EDT

Good morning maam, this is the correct process for dispute. You will receive a dispute letter within 3 -5 business days after you call customer service. You should fill up and fax the letter back with in 10 business days to be eligible for the provisional credit. For the provisional credit, there is no exact time frame for that.You will be receiving a letter if you are eligible or not to receive the provisional credit. Once the office receive the dispute letter, they would investigate it within 45days - 90days and would inform you about the result.
I know your upset about the dispute maam, but its not a valid excuse to post this matter most especially if its not clear. Be honest Maam, if you didnt understand the process, just ask them. They will be explaining it to you in detail. You should not be mad, instead you should be grateful that Money network is trying their best to solve the problem.
Did you ask yourself if its the money networks fault that theres a problem in your account? Its your fault right. You should be responsible for your own card. You should be responsible for your own card.

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4:33 pm EDT
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Money Network Financial / EverywherePaycard.com - money network card and dispute department

I submitted a claim from when I was in the hospital. I submitting supporting documents from the hospital. It was still denied. I am a single mom with a failed kidney. I clearly could have not done it. I was hospitalized. Still they denied it. I regret not using a bank. This company is just as responsible as the thief they are participants in the fraud. I am...

Read full review of Money Network Financial / EverywherePaycard.com and 23 comments
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2:24 pm EDT

Money Network Financial / EverywherePaycard.com refuse to refund me my money

I check into a hotel in on 06/09/2017 for my birthday getaway. .So we get into the room and it was not what we thought.The night clerk said that she didn't charge my money network card and the funds should be on there, not all I had 2. on my card and 300 miles away from home. So I called money network they said go to merchant and have them fax the nessary documents needed to get my money back so I could get home, so I did. Well needless that wasn't the outcome, I told them I was stranded with 2.00 in my account and 300 miles away from home. They said well in 1 business day you should have your full refund so here's today 06/12/2017 with no resolve they keep pushing it off on the merchant but they have done what they were required by money network. I hate that I even got this card through my employer, the customer service representatives don't understand you or can barely speak English. I'm just out done

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Update by Temple Tbabythefortyyroldfoxx Goodman
Jun 14, 2017 10:39 pm EDT

So it's now been 5 days and still no money return back into my account. I have spoken to the merchant again they have faxed the information again to Money network, still nothing. And now after 5 days Greg a representative from Money Network has asked my to file a dispute over my funds now I have to an extra 10 more days to get back money that you guys took in less than one second . This unfair and unjust to employees who works hard for their money to have it high jack from Money network. Class action lawsuit is next

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10:11 am EDT
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Money Network Financial / EverywherePaycard.com keeping my money from me

so an atm a month ago charged my account without giving me me cash in return 460.00 to be exact..first i went to the bank of the atm they said call money net, so i did, . i was told wait 24 hour, wastold the computer says atm didnt give cash called 24hrs later they said up to 3 biz days so after a holiday weekend 5 days later called and was then told go to the bank they will refund your money, go to the bank atm company agreed no cash from atm, so now all 3 agree i got no money, they cant help its not there accont.. so called again.. was told file dispute, if emailed, will be refunded as soon as email is recieved . 3 days later called again, the supervisor says oh you need to update your address because your moving, ok no biggie, also wait 10 biz days tops, no exact time but within 2 weeks youll have your money, called today, no i have to wait one more week for new dispute form because she made me change my address, the wait another week for it to make it back to money net, then another 2 weeks for a decision.

all i want is the money owed to me from my paycheck, thats my hard earned money, i did nothing i should not be punished and have to go threw all this for money owed to me from a company when ALL there computers state that the atm didnt give me any money... i need legal help

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3:20 pm EDT
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Money Network Financial / EverywherePaycard.com lost money

My employer deposited $172.93 on to my card on May 25, 2017 today I'm checking my account and it says I have $29.46. Between May 25, 2017 and today June 5, 2017 I have made $72.87 in transactions that should leave me with a total of $100.06 in my account on top of the pre existing money that was already on my account from the previous deposit from my employer. My question is, where is the remaining $70.60+ that should on my card? Is there a system malfunction with the app or am I getting robbed by your company? May I add this is not the first time this has happened. I've called customer service and I get an automated response saying you're having technical difficulties. I need answers, so I'll be waiting for your response.

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Faithhope
, US
Aug 19, 2017 5:51 am EDT

You can register to the www.moneynetwork.com website and check the transactions there yoiurself. Money network is not charging you anything. Its you who uses your card so you must be responsible for it.

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10:22 am EDT
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Money Network Financial / EverywherePaycard.com - won't let me fully login

I've tried a thousand time it seems to try and verify my email and phone number so I can move to the next step. However, every time I try, it says try again. I'm extremely unhappy, unsatisfied, disappointed, and all of the above because I can't see what's going on with my card period. I would like to get some help if possible. Please make improvements to your app or do a check up on it because it's disfunctional.

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8:50 pm EDT

Money Network Financial / EverywherePaycard.com email

I have a old card but it got hacked. I called & got it figured out. But they won't deactivate it. I got my new card sent it but the app it won't let me sign it with my new sign in. It won't let me verify my email or number. I've tried it for several days and it says I can't do it at this time please try again. It's irritating me be cause I don't want all that money sitting on my card.

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4:24 pm EDT
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Money Network Financial / EverywherePaycard.com unethical behaviour

I use to do a lot of temp work, two years ago I worked for Apple One and they gave me a card. There is $4.00 on it. Last year I worked for Cornerstone I lost that card so this year Cornerstone gave me another card, even tho I asked for direct deposit. This was in January. Money network told me to fax my birth certificate and my id into them in February to verify my information. The staff from Cornerstone faxed it in, then. It is May I still have not heard anything from Money Network. So on May 18th I called and went through the same thing again. I sent in my birth certificate, my social security number, my driver's license, and a signed affidavit verifying my id. I was to call back in a couple of days. Tuesday, May 23 I called in and was told that they did get my information and to call back in a few day. I called in today May 27, and I was told to email my birth certificate to [protected]@firstdata.com. When I did this the email bounced back. So I called same day (today May 27) to see if I got the wrong email. Now they are telling me that they have not received my information and to fax it back in again. The company's customer service is in the Philippines. Now my information is somewhere out there and I can't get any answers. And they were willing to give me a fake email address. Is there anything I can do to protect myself.

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2:14 pm EDT

Money Network Financial / EverywherePaycard.com customer service

I work as an employer for a global company, we use Money Network as a payment option. I have had several interactions with their customer service department where they have been less than helpful. The majority of the times they can hardly speak English let alone help resolve an issue. Most recently, I called and interacted with Lyla, who was extremely rude and unprofessional. I am extremely disappointed in the customer service that was provided to myself and my employees. Moving forward I will do all that I can to discourage any additional employees that work for my company to utilize the Money Network card as a payment option.

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12:48 pm EDT

Money Network Financial / EverywherePaycard.com hold on card

Had this card for almost a year and I've never had anything bad to say, until recently when they placed my card on a hold because of information verification under the patriot act. Its been 3 weeks with not update and I've faxed information 3 times as of May 25, 2017. Its annoying and taking too along besides the fact that I cant use my card to take out money I am not able to pay bills.

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1:07 am EDT

Money Network Financial / EverywherePaycard.com service charges.

My balance was 469.65. cigarettes are 6.89 so my balance is 459.76. I take 30 dollars out of one atm so it should be 427.26 with atm fee. then i went to another atm and got 40 out dollars out of another atm and the balance should be 385.76 and then subtract 10 dollars worth of gas son my balance should be 365.76. My balance now says 315.41. What's the issue with more money being taken out of my account?

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Faithhope
, US
Aug 19, 2017 5:56 am EDT

Check your tansactions in your account online. If your not registered then register at www.moneynetwork.com.

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Contact Money Network Financial / EverywherePaycard.com customer service

Phone number

1888 913 0900

Website

www.everywherepaycard.com

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