The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Money Network Pay Card / unspecified conditions

1 United States Review updated:

I was hired for day employment for a retail company during Black Friday. I was not made aware by said company that I would recieve my check on a pay card till after I had signed on for that day. I received a total of around $96 for that work (November 2009). I decided to save the money for a rainy day considering the exp. date on the card was in 2011. Recently, I decided to use this card; however, I noticed that I had lost money from the account (down to $87). I called the customer service who, as mentioned in prior complaints on here, constantly said "I'm sorry, Im sorry". It turns out that, according to this said rep., that the card was "upgraded" by the employed I worked a day for. Due to this, they started to charge a 2.95/month fee (she saids around April).

Because of this I decided that instead of transfering the remaining funds to my bank account (I dont trust them) I would use the $7 and some change for gas and then the rest I'd pull from an ATM. However, after trying to remove the final $80, I was told I didn't have the funds to do such a thing (though I had just taken a balance inquiry to ensure this). After this, I took out $60 instead and found that I only had $15.50 left (another $4.50 had "disappeared"). After this, I called customer service to close my account; an account that now had $1 balance since I decided to put $14.50 in gas ( couldn't put the whole total for some reason). Even though I told the rep. I wanted to close my account he ran through the same spill as the prior rep. He also told me that if I wanted to close the account I needed to either fax them a letter (money since I dont HAVE a fax), talk to my former employer or allow 90 days to pass without any activity for the account to close (30 days if there is a zero balance).

The problem is that if I was to allow 90 days to pass there was no promise of the 2.95 service fee being discontinued; thus, there is a risk of being overdrawn by them with just a dollar in the account. Even though I told the rep. this he continued to force the 90 days down my throat until he finally gave way and assured I wouldn't be overdrawn. Regardless, I have went to the former employer who has told me they will talk to their payroll about canceling the account.

What is more disturbing is the fact I recieved NO contact via email or letter from this company about this change in my account. Most banking establishments I have dealt with in general will TELL you of such changes regardless of if it is in the "shield" known as the Terms and Conditions. Regardless, they themselves have not followed their own rules. This is due to the terms saying that this "upgrade" was by the employer; this change was by Money Network themseves. According to their Terms and Conditions it seems that this change occurs upon termination or 30 days of inactive deposits by the employer. However, the recent changes to this account that was opened in November-December occured in April. So, several months passed with no activity as well as since I worked for the employer without ANY changes to my account; thus, no fees till recently. Though the ATM fees are clearly listed, they are also influenced by this change in the account as well.

Such business pratices are the ### of the Earth. At the very least, I would have liked to know that changes were made to my account regardless of who made them. I will be sure to speak negatively about this company to anyone in the future. If I am unlucky enough to deal with them in terms of pay or whatever again, I will be sure to use that money for Gas (which did not cause any problems).

Thank you and here's hoping this helps.

Sort by: UpDate | Rating


  • Xh
      16th of Mar, 2011
    0 Votes

    banks have inactivity limits. dont let your temper get the better of you. some banks have inactivity limits of just 2 weeks and then they charge you or change accounts type programming

    moneynet has atleast 3 months. so just use the card once every 90 days.

  • Fu
      21st of Nov, 2012
    0 Votes

    I tried to upgrade to a debit card. All that was upgraded was my monthly fee. What nobody told me when I upgraded was that they'd put a hold on my account until I faxed them photo ID and proof of address. I did that, multiple times. Then finally, they told me that they needed me to fax them an ID with an address on it, which I do not have. They've been charging me for an account I can't even access, and I only found out when I called them-- no letter or e-mail. I hate this company.

  • Je
      8th of Dec, 2017
    0 Votes

    Hate them

Post your comment