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Money Network Financial / EverywherePaycard.com
Money Network Financial / EverywherePaycard.com Customer Service Phone, Email, Contacts

Money Network Financial / EverywherePaycard.com
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www.everywherepaycard.com
www.everywherepaycard.com

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1.2 221 Reviews

Money Network Financial / EverywherePaycard.com Complaints Summary

14 Resolved
207 Unresolved
Our verdict: If considering services from Money Network Financial / EverywherePaycard.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Money Network Financial / EverywherePaycard.com reviews & complaints 221

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Newest Money Network Financial / EverywherePaycard.com reviews & complaints

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9:29 am EDT

Money Network Financial / EverywherePaycard.com adp total pay card

As per policy of my my then employer, the first paycheck was to be paid on this prepaid Visa card. Because I was working on contract only when needed, I received this card with only an hour of pay on it, which after taxes was about $45. I was unable to use the initial card, despite trying at multiple locations. I called the customer service at Money Network, and was given the runaround so I hung up with the intentions of calling on another day. When another day came, I actually spoke to a very helpful, well-articulate individual who claimed to resolve all the issues. I spent 45 minutes on the phone with her, but at the end of the call I had a new card shipped Express mail at no cost to me, and the maintenance fee assessed was not going to be charged since it was not my fault they sent me a card that didn't work. I received the card with my balance, minus the fee I had been promised would be reversed. I called again, and spoke to someone who did not speak English very well at all. I could not understand her, but I did understand the jist of the call- she was not going to help me and reverse the charge despite the previous representative promising me the contrary. So this company not only sent me a malfunctioning card, they also stole $5 of my money in the process of "correcting" their mistake. I will avoid this company at all costs in the future. I can't stand a thief.

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12:07 pm EDT
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Money Network Financial / EverywherePaycard.com overall customer service

On Friday 9/14 i found out my card was in hold i had paper work sent two to release the hold they are giving me the run around and they refuse to allow me to speak to a supervisor im requesting to speak to someone my name is Joanna my number is [protected] i have tried to speak to a supervisor about 10 times im currently on hold but nobody has come to the phone i have been holding for 25 minutes

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3:28 am EDT

Money Network Financial / EverywherePaycard.com fraudulent atm withdrawals

On September 8th 2018 I used my debit card for two transactions in Hueytown, Alabama. Within a few hours someone withdrew over $500.00 wiping out my account from a 7/11 in Maryland! I never received any alerts that someone made 5 balance inquiries and two withdrawals over a 1, 000 miles away from where I live! Now I'm being told I have to fill out forms to dispute these withdrawals and still may not ever get my money back! How much more obvious can it be that I wasn't the one who made these withdrawals?! Money Network has awful security and act as if it's your fault that this happened. I have 3 children and bills to pay. They also tell you that unless you have given your card and pin number to someone they can not make ATM withdrawals knowing that is a lie! All employers giving this pay card to their employees need to find a better company ASAP!

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Jenn Dahl
, US
Oct 02, 2018 12:16 am EDT

Same thing happened to me. Good luck getting your money back. We called within 24 hrs and filled out the paperwork. They took 6 weeks to get back with us. Sent me a letter declining claim, saying claim had been closed due to inconsistent conflicting information. How is that? Used ATM at gas station where I live, Omaha Ne and the next afternoon I had my account wiped out from ATM withdrawals in Houston Tx. This company needs SUED!

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1:24 pm EDT

Money Network Financial / EverywherePaycard.com debit card

My account is not working won't let me log in and the phone just keeps hanging up on me what the [censored]! It's saying my card is invalid when I call when I try to rest my password I can't log into the application on my phone but my card was working just fine before why is your company just hanging up on me and how can I transfer out my money ! Because I've had way to many problems with you guys I just want my money

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3:37 pm EDT
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Money Network Financial / EverywherePaycard.com fraud charge. atm withdrawal

Hi my name is Marcus Player my card has been hacked and someone drawed money out of my account my card # is [protected] my mailing address is 147 Sloan ave e Talladega al 35160 it was taken out Sept 1 2018 for 243 dollars at a atm no one has my card its in my pocket nor did I give any one permission to use today is Sept 2 2018 I'm out of town with no money or way home so fix this asap my claim # is 1540963 thanks

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1:51 am EDT

Money Network Financial / EverywherePaycard.com money network app

Im not able to even find the app on the app store. I have even tried on multiple phones, though it works on phones that already have the app. I got a new phone and started looking for it, but I cant find it. I get an error message that says item/ product not found. It just makes it really hard because I already had money in my piggy bankand the website is not very convenient

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5:47 am EDT

Money Network Financial / EverywherePaycard.com money network check service

On Saturday, my pay card was stolen. I reported it stolen and was issued a temporary card number and told by customer service that I could write a check to take the remaining balance out in order to have money because my new card will not arrive for 7-10 BUSINESS days. So I do exactly as told. I proceed to Walmart to cash the check and it is DENIED by the system because the MN automated system assigned the wrong transaction to my check number. REMEMBER, the second I wrote that check it then took all of the money put of my account and tied it to THAT check. BUT I CANT CASH IT. Now according to MN i had to Void that check and now wait 3-5 BUSINESS days to get the money released back to my account. So THEY MADE A MISTAKE and now I have no money to feed my kids, pay my bills etc until they decide to release the funds back to me. I kept being told i needed to speak to someone in "THE BACK ROOM" to expedite my funds back to my account. I do so and I'm told to fax the check IN to them with the word VOiD across it and then call them back for money to be released. I do Just AS THEY SAID and now I'm being told there's no way to expedite getting my money back. So at the touch of a button they can take my money but they can't put it back? Something isn't right

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12:33 pm EDT

Money Network Financial / EverywherePaycard.com lock on card

Ok, for a whole twi week I have been calling Momey Network, because they placed a Hold on my card. STATING the Hokd was for two reload transactions I make on two particular days. I thought that's what an reloadable card is used for to load money. So I was instructed to send documentation of my check stub. Still confused! After for really wanting to because I didn't have any other choice. I faxed my check stub to the number provided. I called to check have they received my fax, their reply was Yes. And to wait 1 to 3 business days. Waiting... Ok card still isn't unlock after the fourth day. I'm getting very impatient. Now they tell me I needed to ht ave sent it the email. I have very very frustrated with Money Network and all i asked is still Why is my card Locked in the first place?,

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6:32 pm EDT
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Money Network Financial / EverywherePaycard.com money network

I have been a employee for Walmart for 10 years, this company money network got hacked and over 10 associates lost their money. Myself and thee rest of the associates have waited over 20 days just to get a denial letter in the mail. Now they tell me to wait over 45-90 to get my money back. I will never go with this company again. I'm on the verge of eviction due to money network. Walmart needs to drop them

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5:40 pm EDT

Money Network Financial / EverywherePaycard.com money network card

My daughter Heavenly Waters started working for a fast food restaurant back in September 2017. She was given a money net work card to receive her pay checks. She save her money on the card to help with college expenses for the following year. Her card was out on hold by your company due to prof of her ID. We was told that once she present with her ID and social security the hold would be removed. We have presented her Picture State ID and social security card on several occasions and the hold is still there. It has been months now and she is still unable to access the money she worked for. Please help us to resolve this issue. She is still being charged a monthly fee on that card but can't access anything.

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3:24 pm EDT

Money Network Financial / EverywherePaycard.com Customer service

This is honestly the worst company I have ever dealt with. My card has a hold on it & I have been calling for the past week. They keep saying to call back & see if there's any updates with their compliance department. Honestly seems like they don't do their [censored]ing job because it should not take a whole [censored] week to give me my money! All I want is to withdraw my money & never deal with this [censored]ty company again! The money in my account is my money, not money networks money. You need to start doing your [censored]ing job!

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6:07 pm EDT

Money Network Financial / EverywherePaycard.com my card has been put on hold

I have over $600 on my card and am unable to get it even though I faxed in a request letter and the information that was requested of me months ago. I need my money and I need it now, it is not money networks money to keep. I have read numerous complaints by others stating they were treated exactly the same way as I have been. You made up some phony explanation about information not matching which is false so you could put a hold on people's money and charge them $5 monthly maintenance fee. How dare you do this to teenagers who are trying to earn money for a car and college. My family knows several lawyers and will be contacting them if I don't receive my balance on my card immediately.
Erika Skiles DOB 10/05/2000

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6:40 pm EDT
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Money Network Financial / EverywherePaycard.com hold placed on my card

Friday 7/13/2018 12:00am I received my paycheck on my card. I went to the store got my kids snacks and got 20 dollars cash back. All together I only spent a total of 27 dollars. Kids dad came home from work and the kids and I hopped in the car to head to one of our local pools for float night. Before we could go there I needed to get gas, now mind you I have used the very same card for gas before and never had a problem. So I get to the stores pump, put my card select the grade and begin to pump, I got to $1.31 and it just stopped. I called the employee and manager out from the store and they couldn't figure out why the pump wouldn't let me proceed further either. They suggested I use a different one and so I pull around to the next pump, and this time it wouldn't let me do anything. Beyond frustrated at this point I jump in the car and hope that I make it to the next closest store with a gas pump. I get there and do everything I need to to begin fueling only for it to tell me that my transaction couldn't be processes and to try another card. I'm seriously livid at this point, so I then go inside to the ATM to get the money out for the gas so that I could pay inside and get my gas that way, the ATM then says my transaction amount exceeds the funds available and that is not the case because I literally just got paid. So I check my MN app and it tells me that I'm-$2.50. At thus point I'm ready to just lose it, so I called them and they told me that there has been a hold placed on my card because I used at the pump and the merchant wants to be sure the funds are there, so they place holds anywhere from $1.00 to $100.00 No matter how much ur transaction is for and that I should see my balance back in full in 3 days. So we shall see, but I am not satisfied with that answer because if the simple fact I've used at the same gas stations before and have not had this issue. I am a single mother with 2 children, how do you suppose we are to live since you unnecessarily put this hold on everything I had on my card and without warning. And know I knew nothing about this because I did not choose to have this card it was given to me from my employer. I have no other means to money and need to provide for my children's needs as well as bills. I would appreciate further expedited assistance with this matter, and if that can not be accomplished if my funds are not made available in the 3 days I was told I had to wait then I will be calling my lawyer and will have this handled through the courts.

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10:15 am EDT

Money Network Financial / EverywherePaycard.com I'm complaining about getting false information dealing with unauthorized use on my card and can't talk to anyone in the Dispute department

I made a report in May 2018 about unauthorized use on my Money Network card and sent in all the information required of me and was also told by many representatives when I called Money Network that everything should be resolved and I be reimbursed my money back around July 10th-July 2018. I just called today as I was told to do and now I've been told by a representative and a supervisor that I have to wait a lot longer to receive my money and they do an investigation. I emailed my information to the Disputes Department around the beginning of June 2018 and when I called Money Network to see if they received the email with all my information, I was told by a representative that the document wasn't clear enough for them to read, so it's best that I sent a letter of documentation in the mail to them so that's exactly what I did. Money Network shouldn't have representatives that takes call from people that they can't help, solve issues and give false information. I'm not an satisfied customer of this company and they need to have a number for the Dispute Department handling people issues.

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11:15 am EDT

Money Network Financial / EverywherePaycard.com I loaded money using the wrong account number. when moneygram send in the correction it was ignored.

I tried to load my card on April 18. I realized I had used the wrong number. I called MoneyGram within the hour 5o make the correction. I was told it would take 1 to 5 business days. I kept checking my account it did not showup. I called MoneyGram again they stated they had sent the request. 8 have called both companies several times. MoneyGram said they sent the request again. Money Network gave me a fax number and MoneyGram claimed they send the request once again. This id ridiculous it was only $45. Money Network doesn't want to make it right.

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6:01 pm EDT

Money Network Financial / EverywherePaycard.com unauthorized transactions / identity theft

I am also dealing with 2 fraudulent transactions on my account beginning June 9th, 2018 totaling in the amount of $857.98. I notified Money Network regarding this issue on June 11, 2018. I was informed that these transactions were taken out using the account holders card which is myself and I was unaware nor did I allow these transaction to be made. These transactions were taken out through a ATM at a local convenient store more then 20 miles from where I live and I have never stepped foot inside of this place. I'm very safe with my card and my card has not been out of my possession since it has been issued to me. I also received a letter in the mail stating my Identity has been stolen. As I shown proof of these documents there still has been nothing done regarding my experience with this company. A new card was also sent to me which I declined, I was still told that there was nothing they can do regarding this matter or even receiving the money back/credited that has been stolen from my account. I was told to file an appeal and wait a ridiculous amount of time of 45 -90 days to even hear back to see if my appeal has been approved or not. I am already 1 month in trying to resolve this matter and STILL nothing has been done. This company does not care that these issues are occurring and further investigation needs to be made. Its unfair to those who do the work and not get paid for the work that had already been done. It is unfair that not even the Labor and Board can get involved in these types of matters. This is illegal banking operations and needs to be further investigated. I have already filed a police report and I will be taking this matter to the Federal Banking Authorities as well.

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6:11 pm EDT

Money Network Financial / EverywherePaycard.com debit visa card

Long story short, money network is f****** ridiculous. My card has been frozen for 2 YEARS! And after about 20 faxes sent with all the information they say they need, my card is still frozen. They are he worst customer service I have ever had and refuse to give me the money I worked hard for. I hope this company goes bankrupt and every single person loses their job. I have spoke with about 25 member service representatives and 5 different supervisors. Screw this whole company.

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4:16 pm EDT

Money Network Financial / EverywherePaycard.com money network paycard

In the course of four weeks i received a series of unauthorized transactions on my money network paycard from playstaion network these transaction are not authorized and are anywhere from 8 dollars to 60 dollars and dont know how i would go about disputing thise transactions im tired of my card getting charged can someone please help me it would be great thank you

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8:27 am EDT

Money Network Financial / EverywherePaycard.com atm withdrawal

On Jan 2, 2018 I attempted to withdraw $460 from a in network ATM. The ATM blinked out and did not dispense the cash. I have been calling since that day and have filed a dispute on to be told that my money will be back on my card one day and then the next day get told that my claim was denied. I would not encourage anyone to get this card because as the law states your money is FDIC insured but with them they take as they please.

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7:19 am EDT
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Money Network Financial / EverywherePaycard.com debit card unauthorized transactions

Two fraudulent transactions on my account 12/28/17 totaling $880.00. I notified Money Network on 12/29/17. A new card was sent, no dispute form. Sent in written dispute via email 3 times before they acknowledged receipt. No provisionary credit given as stated in their policy. Now 2 1/2 months later and several phone calls made I'm told my dispute has been denied. No reason given. Now I have to start the appeal process which will take 45-90 MORE days. This is the worst financial institution I've ever had the misfortune of working with. I have filed a complaint with the Federal Banking Authorities. There are too many of these types of complaints against this organization. Someone needs to investigate this. This has to be illegal banking operations.

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michelle knight
, US
Sep 14, 2019 9:51 am EDT

I reported an Unauthorized Transaction from my account on 08/31/2019 in the amount of $87.97. I was advised to also cancel my card that day. You can only imagine with it being the start of a new month with bills to pay I was Not happy or in the mood to debate with anyone. This is Not the 1st time I have had such an issue with one of this companies cards, the last time the resolution was to not refund me my money. As I have already stated I did Not order or receive anything from SuperCleanLivingDiet.com and I deserve to have my money back. I am Very careful about my card usage on-line and do Not appreciate this inconvenience at all.

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Slopez726
, US
Jul 02, 2018 5:32 pm EDT

I am also dealing with 2 fraudulent transactions on my account beginning June 9th, 2018 totaling in the amount of $857.98. I notified Money Network regarding this issue on June 11, 2018. I was informed that these transactions were taken out using the account holders card which is myself and I was unaware nor did I allow these transaction to be made. These transactions were taken out through a ATM at a local convenient store more then 20 miles from where I live and I have never stepped foot inside of this place. I'm very safe with my card and my card has not been out of my possession since it has been issued to me. I also received a letter in the mail stating my Identity has been stolen. As I shown proof of these documents there still has been nothing done regarding my experience with this company. A new card was also sent to me which I declined, I was still told that there was nothing they can do regarding this matter or even receiving the money back/credited that has been stolen from my account. I was told to file an appeal and wait a ridiculous amount of time of 45 -90 days to even hear back to see if my appeal has been approved or not. I am already 1 month in trying to resolve this matter and STILL nothing has been done. This company does not care that these issues are occurring and further investigation needs to be made. Its unfair to those who do the work and not get paid for the work that had already been done. It is unfair that not even the Labor and Board can get involved in these types of matters. This is illegal banking operations and needs to be further investigated. I have already filed a police report and I will be taking this matter to the Federal Banking Authorities as well.

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1888 913 0900

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www.everywherepaycard.com

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