Money Network Financial / EverywherePaycard.com
reviews and complaints

I lost my money network card for a few days and called to have my account frozen just in case anyone may have tried to make purchases with it. Later I found the card too late where I ordered a new card purchased the 2-3 business days package. Only to find out on the fourth business day that they didn't even have the cards in stock. I was told the best way to have my funds that minute was through money network checks. I activated the check and put the right amount and check number only for the automated system to put completely different numbers in. I went to the bank to cash and had problems I called the money network all my funds were no longer on my account. I wanted them returned back to my account immediately only to find out it would take 3-5 business days to even get the money from the checks that I attempted to cash. This is a disgraceful waste of my time and needs to be resolved with haste.

I called in for a dispute n they deactivated my card which I didn't not ask for but I understand its policy the guy said to me he'd ship my card and I would receive it in 3 business days that was last week on Monday today is Thursday of the second week I have received nothing I have talked to numerous customers service n have not been able to help me out have bills that we're due since last week I know have 300$ worth of overdraft fees because of the fact that its about to be two weeks n I have not been able to access my funds since, who is going to pay for those fees when I have the funds and am not able to access them because of all of this because I'm accumulating these fees n they are absolutely not my fault I need answers please.

On 10/18/17, I Noticed 4 fraudulent charges that were made in Michigan that are not mine. Called customer service to have my card placed on hold. I told her to send me a new card in the mail. She erroneously told me I had to pick up a new card packet from my employment, and then they could transfer the funds to the new account. Tonight on 10/20/17, I finally got a new card, called customer service again, and was told I could not do that. Now I'm getting the answer of "We'll mail your new card with new numbers, it'll arrive 7-10 business days." I asked if it could be expedited for a fee and was told "No" (Looking at the terms & conditions, there IS that option). Keep in mind it's already been 3 days without access to my money.

I also told the agent that I have another prepaid card temporarily set up so I can at least have access to some of my funds for the time being. I just need to have the account to an ACH transfer. Problem is, it is now very early on Saturday and ACH posts on next business day. So it won't be until Tuesday morning at the earliest.

This is such a headache. When I do get access to my money again. It is going to a local credit union. Don't trust these guys with my money or the security of my account. Absolutely horrible.

The customer service hotline is horendous. No supervisor on duty and none of the 6 employees i talked to knew how to fix my issue. When asked if tech support or account management had a phone number they said no its all through their program, but then i asked what kind of company doesnt have contact with these departments, they responded with we have them just cant give them out. I then asked to fill out a survey and im assuming since they knew i was unhappy, they said they couldnt access from their end. Absolutely horrible customer service.

On the day that the charge was pending, I called and stated the charge was fraudulent I was advised to change cards, file a dispute, contact merchant, and a provisional credit would be issued. This occurred over 20 days ago. I've done all that was required and I still have not heard anything from your company nor have I received my refund.
I adamantly stated that it was fraudulent. I contacted the merchant and filed a BB complaint with the other 300 people.
Your company has diverted me with wrong information and phone extensions for the person that was designated per you.

This ordeal has made me question validity and reliability of your company.
Dhawn Buchanan

On Sept. 29, 2017 I called in with a problem with a money network check. As I was unable to redeem or cash the check I wrote I was advised that I would need to void the check and wait 3-5 business days to have the funds refunded to my account On 10/03/2017 I called to check status on my refund and was advised that I needed to wait until Friday 10/06/2017 which would be the max days for my refund. When I called on the sixth I was advised that my check was not voided and that they would void it then and that I would need to wait another 2 business days. I called today 10/10/2017 and was advised that my refund had not been funded because my check was not voided again! Now I'm being told I have to wait another 3-5 business days again! I waited on hold with supervisors more than once. I requested a transcript of all of my calls from the 09/29/2017 and my money sooner than later as being without my total check less $20 has caused and is still causing hardship! Several employees of VXI youngstown, OH are never going to use moneynetwork again. Poor to no customer service and no apparent care of customers. I need my money and the transcripts of my call

9/22/17 I am still waiting for MY paycheck from MY card. It is crucial at this point for my family of 5 and I am the only income. I will be contacting the Better Business Bureau, the Federal reserve, my Governor and Mayor of the state of Wyoming to file complaints. I will be telling everyone that will listen on social media, the local newspaper, and the local new channels as well as everyone within my family of over 300 people that your bank has caused my family to be without food since 10/1/17 and homeless as of 10/4/17. I live in Wyoming where the weather is already below 30 degrees at night and we do not have money for gas to keep us warm. With the way that the nation is jumping on issues such as this, I promise that this will get out. No one has helped me in getting my money off my account which you have put on hold and your customer service reps have done nothing but tell me garbage answers. I asked to speak with a supervisor and was hung up on and called back and was told that they don't do that. I called back to speak to the manager and was told that they do not have the number to contact the manager. What kind of company does this to their customers? I believe that YOU should have to reimburse me for the late fees that this has caused, along with the deposit I lost because I have to move out, and interest that my account as accrued. I also will be filing a petition against your company, I know for a fact that I am not the only person that has fell victim to the Money Network scams.

I lost my card so I had to put my card on hold, I was told it would be easy to remove the hold. I could not find the card but I did not want to request a new one just yet because I needed to write a check to pay my rent.

Repeated calls on hold being told I would wait 1 to 2 minutes I have waited at least 15 minutes each time, Still haven't spoken to a supervisor because I don't have my card number.

Online it says that I can write a check, I have the checks, when I called they said need my card number, online it says I don't have to have it. Money Network is bad business.

Now I want to cancel my account and never tell anyone to use them because of this.I can't pay rent and I am going to lose my house that I am in the process of trying to get into.

Thanks for nothing Money Network. Kick me when Im down.

Was the told someone called in, and changed my PIN number. ATM and numerous store purchases were made.. loss of 3, 461.00. I have emailed and faxed appropriate information. I have filled police reports. Still no provisional credit. This company is a scam. I'm forced to take legal action. Costumer service is a joke, and a supervisor is never available. I realized I have just been ripped off. This company is sick!

Was charge twice In the amount of 197.85 with in 6 second by the same merchant file a dispute money network representative want tell you If they receive the information they ask you to provide pertaining to your purchase fax that Info 3 times a week later still no update i need my money tjis is a pre paid card under GREEN DOT. THATS WHY YOU CANT RENT CARS OR DO ANY ORDER FROM CERTAIN COMPANY . CUSTOMER SERVICE REP DONT SPEAK ENGLISH YOU CANR UNDERSTAND ANYTHING THEY TELL YOU STILL HOLDING FOR A SUPERVISOR TO PICK UP THE LINE BEEN ON HOLD FOR 40:49 MINS THE WROST EVER. PIGGY BANK IS ANOTHER WAY TO LOSE YOUR MONEY THE NEW BLUE EXCEED CARD (CHIP) HAS NO there's no security you would think a merchant would not send two of the same transactions within 60 seconds with the same amount through this is people's money they're playing with and taking a hundred years to investigate and return their funds ps still on hold 44:59.

So they cancelled my card, claimed it was compromised. Did not mail me a letter stating the fact. Never received a new card, had to call to find out it was compromised before they sent me a new debit card. Now I'm waiting all weekend, with bills that are getting pushed back because of these idiots. Sketchy business practices with equally sketchy customer support.

After shutting my card/account down due to "fraudulent charges" and never even contacted me prior (though they said they did) I finally got a new card. I was told that my balance was $263, which was how much was on my card. All of a sudden, that's gone, and they're saying that when I got the card, it was in the negative balance. After sitting on hold for literally 25 minutes, I spoke with a very dismissive agent who told me that it it was my school's fault and to contact them. Even this completely unhelpful call was better than most of the calls made to this company. I'll be contacting my lawyer about the missing $263, and I'll never do business with this company again.

I cannot believe that my account was put on hold 9/22/17 for fraudulent activity with very little resolve on this matter. I asked what fraudulent activity and your customer service rep would not tell me. I tried to get them to tell me how to get this hold off my account and all I was told was basically I had to close the account by sending a letter and wait. Then after it is closed I needed to wait more to get my funds. I asked to speak to a supervisor and was disconnected and I called back and asked again to speak to a supervisor or manager and was told that they do not do that. I am contacting everyone that I possibly can to file a complaint against your bank. I want my funds! I have bills to pay! I have been with this bank for years and cannot believe that all of a sudden I am being done this way. Thank you Money Network! Looking forward to filing complaints of every single site I can find as well as any offices that I can locate to investigate this issue.

they do not send out a notification to their customers when their cards have been compromised and when the customer calls for help they get the runaround from all employees

I had to call two days in a row to get access to my own money that they claimed was compromised because someone who was not the card owner called my card in as lost or stolen i am leaving this company as soon as possible !

Customer service is garbage, i been waiting on my new card for a month.everyweek they mess up on my address.this week they messed up.they did a express mail and messed that up.messed up the tracking number and fedx lost my card this week because they continue to mess my address up...Money Network can i please have my card so i can open up a bank account...PLEASE!

My card has been charged for a crazy amount from a place I've never heard of. I don't know how to go about getting my money back. But if anyone can help me I'd appreciate it. I'm tired of losing good money when I have bills that need to be paid. It happened September 19, 2017 at 7:59 pm. It was for $87.41. I don't know what to do to get this resolved. Thanks for the help. It is very much appreciated!

Money Networks Customer Service is Trash! I called Money Network to get a new debit card and the lady didnt understand nothing I was saying she sound Korean or something and didnt know English! She finally canceled my old card after 30 mins and ordered a new 1! She tells me it will be in 7 to 10 business days! I live in Dallas, Tx so nothing really takes that long to get here by mail so when it didnt come by the 7th day i called Customer Service back and they told me it will be here on the 19th but i ordered my new card on the 1st thats way past 10 days! So i wait until the 19th and my card still not in! Not to mention i called Customer Service all week complaining that my card has not came all that week before the 19th! So i call on the 19th to let them know it still hasn't came and the lady tells me it hasn't even been mailed out! So i ask for a supervisor and she puts me on hold for 30 minutes and never gets back on the call so I hang up call back explain my situation to the next Customer Service Rep and ask for a supervisor and she does the exact same thing put me on hold and never pick back up! So now I have to come online and let the world know how Money Network treats their customers and how Trashy Their Customer Service is! I will no longer be Using Money Network and I hope this Company gets Shut Down! I have never wrote a review on any Company but this was a Must!

I caught 4 charges on Friday September 1st, when they were still in a pending credit card charge and called. I was told that I could do nothing but call the merchants where the charges were made. I did and was told by the home depot that they don't know why they keep telling people to call that it has to be disputed by the card company. Walgreen was much nicer but it was still the same result.

I called back and was told that I could not file a dispute until the charges had been paid and were out of pending status That they could not cancel them. Then I would get a provisional credit in 10 days. I called back and I filed the dispute by email as soon as the charges changed status the next day Saturday September 2nd when the 2 Walgreen transactions were no longer in pending below is the copy of that email

From: Lynn
Sent: Saturday, September 2, 2017 11:25 AM
To: [protected]@firstdata.com
Subject: Unauthorized charges

My Name is Lynn xxxx
My card #xxxx xxxx xxxx 8884
My address is xxxxxxxx Mills, WY 82604
My Phone # is xxx-xxx-1374

As you can see I live in Wyoming where I am right now. I have never been in the state of California in my life, but there are 4 charges and deposit just prior to that for 0.00. I did not make nor Authorize these purchases. I have contacted the merchants and they will do nothing or give me any information as to what was purchased or who purchased it and refuse to reverse the charges. I have also filed a police report with the Mills police department. I have the card in my possession and have not given to anyone to use.

I called as soon as I seen that the card had charges on it that should not have been. At 10:30 last night I was on the phone until after midnight with no resolution that nothing can be done until the charges go threw and are not pending. Which still makes no sense to me. These business charged a card with out it being present and with out the rightful person consent. To me it makes more sense to stop payment then to have to dispute it after the fact that my mortgage can not be paid. Which is what the money was intended for.

This is the first letter of dispute on the charges from Walgreens made on 09/01/2017 at store #13657 11:31:41 $230.49 and 11:32:35 for $206.95 for a total amount of $437.44.

As the home depot plans to charge the other 2. I will be sending another letter as soon as they post. I will state again that I need this resolved as soon as possible. I do not have extra money to cover my bills and this is putting me and my family in a terrible position. Please contact me if you need any other information that can speed this up.

9/02/2017 01:42:47 ($2.00) $xxxxx ATM Withdrawal Fee
09/02/2017 12:11:26 ($185.62) $xxxxxx Pending - THE HOME DEPOT #10 MIRA LOMA CAUS
09/02/2017 12:04:20 ($99.99) $xxxxxx Pending - THE HOME DEPOT #10 MIRA LOMA CAUS
09/01/2017 11:32:35 ($206.95) $xxxxxx WALGREENS #13657 EASTVALE CAUS
09/01/2017 11:31:41 ($230.49) $xxxxxx WALGREENS #13657 EASTVALE CAUS

09/01/2017 05:37:48 $0.00 $xxxxxx Pending - FT-3006 - MIN-NORT Indianapolis INUS

This was the second email I sent.
From: Lynn Ann
Sent: Sunday, September 3, 2017 8:44 PM
To: [protected]@firstdata.com
Subject: FW: Unauthorized charges

This is the second Letter to dispute the charges that were not made or authorized by me. The charges that were made at the home depot are now out of pending status. Need to be add to the disputed charges at this time .

My Name is Lynn xxxx
My card #xxxx xxxx xxxx 8884
My address is xxxxxxxx Mills, WY 82604
My Phone # is xxx-xxx-1374

Charges for Home Depot made on 09/02/2017 at store #1084 12:04:20 $99.99 and 12:11:26 $185.62 for a total amount of $285.61
Charges from Walgreens made on 09/01/2017 at store #13657 11:31:41 $230.49 and 11:32:35 for $206.95 for a total amount of $437.44

This Brings the total to $723.05. As I stated in my first letter this need to be taken care of as quickly as possible.

09/02/2017 12:11:26 ($185.62) xxxxx THE HOME DEPOT #1084 THE HOME DEPOT #10 MIRA LOMA CAUS
09/02/2017 12:04:20 ($99.99) xxxxx THE HOME DEPOT #1084 THE HOME DEPOT #10 MIRA LOMA CAUS
09/01/2017 11:32:35 ($206.95) xxxx WALGREENS #13657 EASTVALE CAUS

09/01/2017 11:31:41 ($230.49) xxxxx WALGREENS #13657 EASTVALE CAUS

09/01/2017 05:37:48 $0.00 xxxxx Pending - FT-3006 - MIN-NORT Indianapolis INUS

It has now been 18 days and nothing. I call twice a day, and email everyday which is pretty much pointless, but when it comes to the legal part of what this is going to involve at least I have proof that I did every thing in my power. The only answer I ever get is there is no update and to call back to check. I have sent 12 emails to [protected]@firstdata.com at this time and there is no response what so ever, they won't even acknowledge that they have received anything. I have sent them the detailed facts that my account was pinged with a fake 0.00 deposit early in the morning before they made the 4 charges within a half hour of each other in a place that there was no way I could have been I made an ATM withdrawal with in 1 1/2 of the transaction that if you Google is over 4 hour flight non stop from where the purchases were made. They would not stop the charges while still in pending, but they reject my automatic payments for my Netflix and my Mortgage. So now they have $723.05 plus they charged me for declining my card because it was over the daily limit and I have paid over $10 in fees to get what was left in my account out. I have an app on my phone to notify of any purchase and was not notified when these where made, was told it because they were as a credit card purchase not a debit. There is no such thing as customer service for this company, all they say is there is no update .
I looked up first data corporate number and call them they are even less help." Because of school starting they are not able to keep up with the disputes so it could be 10 business days before someone is even assigned to the dispute."
Now I have fees because my mortgage was declined, even after I asked them to stop payment on that, they stated get a hold of the mortgage company and tell them to. I already had and they said because they had already processed the payment they could not, But if I stopped payment they would not charge me insufficient funds fee and I could pay it another way to avoid late fee, but it had to have a stop payment because their system automatically sends it 3 times and until it is stopped or rejected 3 times I could not pay it again. But of course that did not matter, all customer service could do was nothing. So there goes another $150.00 dollars. So far this company has basically cost me over a $1000 which I don't have.
They outsource the information to my money. I had no Idea that my information was in the Philippines .

Absolute garabage customer service. Had my money stolen from a gas station 6 states and 20 hours away. Not exactly sure who I was talking o since I could hardly understand him. He was very skeptical of how sure I was that I did not use my card for these few transactions. Faxed the forms and haven't even heard from a single person claiming that my money may be returned. It's always nice being out 300+ dollars knowing it wasn't you who spent it. Thanks money network

This is the first time I have ever had to write a review about a business. And I'm absolutely disgusted with you guys, I've lost my card twice and both times u guys can't get it to me and charge for resending it when u can't do your job correctly, fee after fee after fee, still two this days I haven't received two of my paychecks, yet u guys keep taking it away, [censor] YOU