Menu
Login
My pay went on this "money network check acct. " for about 3 months. I didn't use the card because of a transaction fee to withdraw my money using the card. I waited until all my money was done going on the card so i could withdraw all with one check. A few months went by and when i called to find out the total, they said that the account had a hold on it. To release this hold i had to fax my ss card and a license. I did this. Then i called and they said i had to fax them a copy of my passport because of the "patriot act". I am 17 and don't have a passport. I was then told i needed to give them a school id or a credit card. So again i faxed my license and a credit card. When i called back they said they never received this. Now i have faxed to them all three, license, credit card and ss card. Now they have said that my address is different on my license then it is on their file. So they cant release my money again. Even my district manager called and got the run around. Now what do i do. They owe me three months pay!
The complaint has been investigated and resolved to the customer’s satisfaction.
here is my story and personal problems with money network out of TN, it all started when my account with them was hacked into and i reported it. I went thru all the steps you take by filing a dispute, now they will not release my 400.00 dollars till after January 13th of 2012, and my money was stolen from my account in the middle of November, to make matters even worse, my dispute represenitive will not return ANY of my phone calls Im so pissed I cannot see straight.. I don't know what to do except burn their phones up all day to find out why they cannot put MY money back on my account...
Its not money network who got your money. Its the merchant itself. You should be responsible for your own card. If you have a dispute, settle it with the merchant
I have spoke with the merchant and have been workingvwith them i know for a fact the money has been returned to money network they still refuse to give me my money
If you guys want to start a petition, e-mail me at olsicobo@yahoo.com...we can shut them down...
My girlfriend has the same problem with them, but talking about it on a site, doesnt help taking legal action against them, so all of us need to complain to whoever allows them to operate...FYI...the people that try to tell you how they never had a problem with the card, and how it is so awesome using this card, are the actual people that work for that company...do not let them fool you...
Send a letter to your court system in your area, I am taking them down, but it will help if more people actually send written complains about them that way it is on paper, so sue guys, sue...They need to be shut down, and all of us have the power to...
I went throught the exact same thing! i'm 17 and when i told my dad about it (hes an attorny) he was sooooo mad. he called them up and said there is no reason for not giving me my money. he asked for the supervisor and she gave us a fax number to the bank of money network. I had to send a call back number, address, and signature to close the account and get my money. the best part is thought if they send me even one cent short they are going to be sued. they can not deny you your hard earned cash!
Im going thru the same thing with moneynet they told me to fax info due to them verifiing my address, Ive faxed my ss#, dl#card, and then they told me to fax copy of check stub, then they told me to fax copy of letter from my sister stating I live with her, did that, money net claim they never got it, there should be a law suit aginst moneynet. contact me at [protected] / or [protected] something needs to be done../ just imagine them holding on to thousands of customers financial funds .THERE NEEDS TO BE A PITITION STARTED NOW..I live inthe Dallas Area and this is affecting thousands. maybe millions of individuals
Money network has my money on hold for two months. I've scanned my SS and my number. They said they never received. I've faxed this around three times. When i call customer service they dont do anything to help except say that the last 6 digits of my social security number are wrong. I dont know what else to do, it's not like they have an office where i can complain personally.
first of all, some debit card systems have limitations on inactivity. some will outright shut down the card and send you a check. the account was luckily only on hold, maybe it was simply being confirmed if the user is still active or perhaps auto upgraded due to inactivity so the automatic card system will deduct fees and eventually shut the card account. again others will simply shut the card outright. now for all banks upgrades to visa requires the patriot act amended banking requirements...
"Title III of the Act directly impacts financial institutions and amends several sections of the Bank Secrecy Act. Section 326 of Title III requires financial institutions to create and implement what is referred to as a customer identification program or CIP"
You can make a complaint with Visa they are guaranteed to protect your money, look up Visa toll free number.
same problem. my money is on hold for THREE DAYS!
I have bills to pay now. They wouldn't even let me speak to a supervisor.
Money network has the worst possible customer service ever. It's been almost 3 weeks that I've tried to get my money from them. I called to cancel a check that was lost and they said I would have to wait 10 days which is fine. Called 10 days later and they said it would be 3 days for it to credit back. A week went by. Called again and they said nothing was done to it previously so I had to wait 3 more days. Still waiting for my money. The customer service people just constants apologize "Sorry for the inconvenience. Sorry Sir." Over and over again. They should actually do things right the first time. America needs to stop outsourcing.