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Money Network Financial / EverywherePaycard.com

Money Network Financial / EverywherePaycard.com review: won't release my money 93

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Author of the review
2:56 pm EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

My pay went on this "money network check acct. " for about 3 months. I didn't use the card because of a transaction fee to withdraw my money using the card. I waited until all my money was done going on the card so i could withdraw all with one check. A few months went by and when i called to find out the total, they said that the account had a hold on it. To release this hold i had to fax my ss card and a license. I did this. Then i called and they said i had to fax them a copy of my passport because of the "patriot act". I am 17 and don't have a passport. I was then told i needed to give them a school id or a credit card. So again i faxed my license and a credit card. When i called back they said they never received this. Now i have faxed to them all three, license, credit card and ss card. Now they have said that my address is different on my license then it is on their file. So they cant release my money again. Even my district manager called and got the run around. Now what do i do. They owe me three months pay!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

93 comments
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Marlon Jones
, US
Aug 21, 2018 5:12 am EDT

I used an atm on Feb. 23, 2018 on clarksville pk and didnt receive my money. My email: leshaun_2187@yahoo.com I need my money back on my card. My name is Marlon Jones

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BarbieBlaze
, US
Aug 20, 2018 6:27 am EDT

03/02/2018 fraudulent charges were made at 3 different walmarts local to me. I immediately reported it. They denied my fraud dispute! HOW?!

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Nicole1999
, US
Aug 15, 2018 7:59 am EDT

I'm trying to transfer my money from paypal to my card and my money keeps getting declined. IM CALLING and have called the customer service like 3 TIMES ALREADY AND NO ONE IS PICKING UP MY CALL ! IM GETTING VERY FRUSTRATED AND ANGRY I WOULD JUST LIKE TO HAVE MY MONEY !

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Christne
, US
Sep 14, 2017 9:32 am EDT

Hello I'm a associate of Wal-Mart, I use the money network card for my paycheck. I transferred some funds to my secondary card and their automated system had a mis function and sent my funds to a account that does not exist . It's been fourteen days I haven't received my funds yet. I have been calling then every day talking to different supervisors and no help at all. I hate this card I will never use this card never

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Desi G
, US
Jul 28, 2017 10:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Can't Remember The Password

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ihatemoneynetwork1234
, US
Jul 31, 2017 6:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My card has been on hold thru money network since January. I've done everything they have asked for and they are still refusing to unhold my money. I have a 9 month old son who I need to provide for as well as bill that need to be paid for, I've been struggling with them and they are no help, they only say, sorry for the inconvenience" and tell me they never received my fax over and over. This is really frustrating and I don't know what else to do. I can't even transfer my money off my card to access it but they sure can charge me a maintenance charge for not using it. when it's because of them that I cannot use it.

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Laurie Watkins
, US
Jun 23, 2017 1:08 am EDT

Lost my card gonna call better business this place is [censor] not going to work and be stolen from

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cute angel
, PH
Apr 17, 2017 9:27 pm EDT

the only thing that you need to do is to close the account since you mention that you are still a minor.i think this company has the option for you to get your money which is to close the account.and for you to close the account you just need to send an account closure statement affirming that you want to close your account effective on the date you wish to close it.and also dint forget to include your card# or account # for the bank to be able to track the correct account and not only that since you mention that your address is not matching on what the government has, Kindly also include your current address so that the physical check will be mailed to the right address, pretty simple.

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Steven Gordon
, US
Oct 03, 2016 12:55 pm EDT

Money network is a scam I worked for RGIS for 3 months and my pay went on the card, then 2 months after I quit they put my account on hold and asked me to send in my social security card, drivers license, and a paystub. I faxed the stuff in then 2 weeks later I call back and they tell me to fax the stuff in again and they ignore it a second time and I call them another 2 weeks later and they say the same thing. Every time I attempt to use the card they take $.25 and they charge me $2.95 month while I don't have access to the money they robbed me $550 this company is a scam avoid having a money network card if you can they will steal your hard earned dollars!

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never get these cards
, US
Aug 19, 2016 11:56 am EDT

this card sucks i withdraw 500 dollars waited a full day to take out 300 more dollars wont it let me withdraw a charge more than ten dollars this card trully sucks they make you wait two weeks im getting an other card from a different company!

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Hboucher619
, US
Jun 06, 2016 5:58 am EDT

Same thing here... I've faxed in my request to close account and send my money numerous times, and they simply ognore of- give me all sorts of excuses, asking for more and more personal data. It's not safe for one organization to hold a combination of so many personal data points in case of information theft or fraud. Someone start a class action against these crooks please. They're taking advantage of Americans and need to be stopped.

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Elder Karen Fountain
, US
Mar 29, 2016 7:29 pm EDT

One of money networks card machines did not dispense my money when it was suppose to. I called them and told them and they said they could not do a provisional credit they had to send a dispute form wgich i would not get until 3-5 days. Of course i told them i know that they could do a provisional credit but this same SUPERVISOR BENJAMIN said they could not! So now im calli ng a lawyer for a lawsuit against money network. I URGE EVERYONE WHO HAS A DIRECT DEPOSIT WITH MONEY NETWORK TO SHUT YOUR ACCOUNTS DOWN BECAUSE THEY ARE STEALING PEOPLE'S MONEY..!

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Latrice Stanton
, US
Mar 18, 2016 12:53 pm EDT

I'm so upset today March 18th 2016 I've received a paycheck in my account $516 and when I woke up it was only $50 in my account they told me that it was a glitch in the system and there's nothing they can do about it they will investigate it I'm telling them that I live paycheck to paycheck and have 5 children I work very hard for my money my child needs Pampers food and I have a bill that needs to be paid today and if I don't pay I have a late payment fee 00 $50 what am I supposed to do about that they told me there's nothing that they can do 3290 days to investigate but that's my hard earned on money this company needs to be shut down immediately or more laws need to be passed by the government on how they can do customers let's all get together and send a complaint 2 the court system or two the government

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MaKayla Quinn
Raytown, US
Jun 08, 2015 7:03 pm EDT

I can use my money network payroll card anywhere except redbox. It tells me that it cannot authorize my card whenever I go to check out movies. I had the same problem with the ADP Total Pay card.

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James Clemans
, US
Feb 26, 2016 5:19 pm EST

What a scam, run from ADP Total Pay Card, Money Network, Metabank Cardholder services. Mimi's cafe messed up her SS# so card can't be used for her wages. Called them we faxed info but they gave us wrong fax number, we then refaxed but they said they couldn't look it up. It's been weeks, sometimes they put on hold and hang up. Won't give us to a supervisor or manager, will not give out names or phone numbers to call back so you have to go through same broken system every time. Horrible customer service, worst I ever seen. Unbelievable. Run from them. Report to every BBB and state agency.

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Rose Howard
, US
Jan 12, 2016 7:08 pm EST

After having my card for 6 years, money network put a hold on my account, stating the name on the card doesn't match the employee name from my employer. I faxed in drivers license, engineer license, bills with my address and name, pay stubs and after two weeks I still can not get my money! My bills are now behind, I don't know what to do. This is a scam!

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Sabella
, US
Jan 01, 2016 4:44 am EST

My husband and I are going through this now. It's been over a month and we have sent/faced everything they ask for and still they say they never received the fax..can someone point me in the right direction as to where or whom to go to? They are scammers and I'm ready to do whatever it takes amd take action we just don't know who to go to

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Johnnie Ray Timmons
, US
Dec 04, 2015 10:15 am EST

Getting the runaround here as well... tried making a payment for a prepaid phone system, which was unsuccessful TWICE. The phone company says there is NO charge, but that it could take up to a day for the money to come back to my account. However, our lovely Money Network people try telling me it can take up to three days for the money to be returned. Three days?!? So I wait the three days and call back... as the money has NOT been returned to my card. Now they're saying to 'expedite' I can have my phone company send a faxed letterhead to them to release the money, and it would be released that day.

Someone's GOING to give me my money, either right now or after I swarm social media with how horrible this card company is.

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Lau5raa
, IE
Sep 03, 2015 7:05 am EDT

Does any one have the fax number I am in Ireland and cannot contact there number as it won't accept Irish calls. I am owed 2 grand and need to pay my college fees

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Ty-ray
The Colony, US
Jul 05, 2015 10:47 am EDT

I was supposed to get payed on July 3, 2015 and so I called them and all they said was that we are having delays with our system, so I called them back the next day... They say that I have 2 separate accounts when I've only made 1 and all of my money went on to the second account they say they are going to send a new card but not close the other accounts or transfer my money to the new card they are going to send me so at this very moment I don't know what to do... This is very annoying!

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Redboxcare
Oakbrook Terrace, US
Jun 21, 2015 2:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hey there, Redbox accepts all major credit and debit cards with both a logo and your name encrpyted on the card. If you'd like, please email redboxcare@redbox.com and we'll check into this for you.

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lezav
, US
May 30, 2015 2:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just got scammed by "personal money network" today and I guess it was my own fault just because of desperately needing money to pay off some bills. .anyways I guess I learned my lesson but I have a question for anyone here. .when I told them I wanted to cancel the application they told me that they were going to file a report where I could be charged as a felony because supposedly money is waiting for at a western union. .which obviously I don't even have a tracking number nor have I picked up any money. .what should I do? ?

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Katrina46
dallas, US
May 28, 2015 9:31 pm EDT

Had money stolen off my card and used in another state hours and mintues before or after i used my card.Been using this company for about 2 to 3 years now and everything i have done has been in one state.

I had to wait till the transaction posted then wait 3 to 5 business days to get the form to dispute the 6 transaction. Then send the form back and wait 7 to 10 business days to get my money. Now i can't pay bills or take care of the things i had planned. In total its going to be almost a month from the time the claim started by the time i get my money.

Crazy how easy it was for somebody to take my money but take money network a month to realize it was not me.Dont use this *** just find a card that will protect u from theft.

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san anto
, US
Apr 26, 2015 9:04 pm EDT

This is all bull s! I dont understand how this company could do this. They put my card on hold so i called and they said that i need to send my ss and my id to prove my identity which by the way is stupid to be sending my things like that. 3 weeks later i got no call or the hold didnt get lilfted. So i called again and said i had to write it in a piece of paper like are you serious? I dont have time for that. I have a whole bunch of stuff to do. So Money Network yo can kiss my ###! I will get my money!

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Kennalso2
, US
Mar 08, 2015 12:05 pm EDT

This scamming outfit owes me over $1, 500. Due to treating me in the same manner as previous posters at this site, I have reported them to the TN Attorney General, TN Dept. of Financial Institutions, TN Bankers' Association and the Federal Consumer Protection Agency. If everyone who has been cheated by this outfit would do the same I'm betting that they would either be out of business in short order or at least operating in an ethical, honest manner.

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Shavita Rucker
Pompano Beach, US
Jan 10, 2015 10:41 am EST

money network are ripoffs they take your money out of the account with no explanation to why overdrafting when you can't overdraf yourselfdon't provide you with much information just take your money and do what they want

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Ralph Matsinger
Fredericksburg, US
Jan 06, 2015 3:13 pm EST

Money sent me a check #[protected] for $6.49 for what was left in my account that was closed. But as you can guess what happened, It BOUNCED! I contacted them and they said to sent them a copy of the "HOT" check and they would issue another check. I did all that! But a replacement check has never has been received and if so it probably would have BOUNCED as well.
I am retired and manage to barely survive on a very small fixed amount. And then a supposedly major "company " STIFFS me with a HOT check. Are they that short of money that they have to pick on poor retirees? I sure would never sign up to do any business with this type of shady corporation. They should be fined and put in jail! I guess my next step is to filed a complaint with a governmental agency regarding their questionable procedures and actions. They must be pretty hard up for money to issue a "HOT" check for such a small amount. Beware of doing any business with them.!

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catlin gilbert
haslet, US
Dec 18, 2014 4:10 pm EST

im having the same problem how do i file a complaint ?

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BriNic
State College, US
Dec 08, 2014 10:16 am EST

Money network placed a hold on my checking account, & they asked me to fax in proof of this & that, did it, now they saying my address don't match because I am in college, I have called there & spoke to many different reps, they all give me a different reason as to why my hold cannot be lifted! I need my money, I am in college! I want to file a formal complaint against this bank, this is nonsense! Reps are not professional at all.

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Kristal Jones
Fort Worth, US
Jul 24, 2014 6:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My Carlot Took It Upon Themselves To Use My Credit Card Information To Withdraw 20 dollars Which Wasn't Authorized By Me So I Called To File A Dispute I Faxed My Dispute Over 4 Times It Kept Saying No Response So I Asked If The Fax Machine Was On ?
Come to fine out The Fax MaMachine Was Down ...
Like why did it take a different representative To Tell Me That ?
So They The Gave Me AN email Address email it over did that & they still haven't received the email as of this morning II am out of gas for work They need to do better if the ###ing Fax machine was working my money would have been on my card !

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Maryutmom
Kingsport, US
Mar 17, 2014 2:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

FYI...I called to get this account closed now that it is down to .39. It was opened by my husband's employer who did not get his direct deposit information entered in a timely manner. I was provided with a fax number to fax in a request to close the account ( They insisted it could not be closed by phone which is crap). I faxed the request to the fax number they provided 2 weeks ago and the balance still shows as .39 as of today. Apparently they lie about this too. When I got a customer service agent on the phone, he refused to verify a fax number I had already been given which immediately threw up a red flag. He said I could Google it if I wanted it again. A fax number is not confidential account information and should be provided to anyone that requests it. I will be contacting the Office of the Comptroller of the Currency if I do not get this closed soon.

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hazelm
, US
Feb 07, 2014 1:23 pm EST

Money Network received my tax refund through direct deposit on 2/5/2014. I called on 2/7/2014 to ask why the funds have not been released yet. There is a hold on my money to not be released until the 10th. Asked for a supervisor to take the hold off of my account and was told some ### about she has verified my IRS information and they have already notified me of the 14 day waiting period (lies and more lies). She then told me that I should be happy that they are releasing the money on the 10th, they could hold it until the 15th if they wanted. Lesson Learned. Money network is a scam, they are holding our money purposely. I assume the longer they hold it the more interest Meta Bank makes off of it. I will never use this ### again.

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your ex-customer
miami, US
Oct 25, 2013 3:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Money Network sucks! hate them!

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mike2868
Lyon mt, US
Sep 17, 2013 10:29 am EDT

http://blog.visa.com/2013/03/06/a-proud-day-visa-named-one-of-the-worlds-most-ethical-companies/#comment-1301754

blog to visa's web site

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Joy Allard
Fort Smith, US
Sep 03, 2013 2:33 pm EDT

Money Network Sucks! Where is my money for the money network voided check. They said 24 hours or 38 hours. Get off your lazy ### and put our money back on our payroll account. It is so easy and fast to subtract or money, but so so hard and slow to put money back on our account.

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cassondracole
Texarkana, US
Aug 31, 2013 12:28 am EDT

Unable to transfer my balance to my debit card. Can't find no dollar general or. Money network card in not one store. Can't reach customer service unless I have a money network card. I have a reload pak I cannot use or I cannot get funds transferred to another card. Even the store i purchased the money pak from don't even carry the debit card that works with the money network pak.

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Katiemonnetworksucks
Phenix City, US
Apr 15, 2013 3:30 pm EDT

They have had a hold on my account for OVER two months! Get direct deposit if your job only offers money network. They asked for Id and SS card faxed it then they said they needed a bill with my fiancé's name on it with his signature stating I lived with him and they told me the bill had to be notorized. Soo insane. I work hard for my money and they are withholding it for no reason. It should be enough at I validate who I am.

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quackpak
Middlesboro, US
Jun 29, 2012 5:07 am EDT

isn't this bank owned by WALMART?

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Ihatemoneynetwork
, US
Jun 02, 2012 12:30 am EDT

This is the worst company ever ! As soon as my funds are released I will no longer do business with them

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MadAmericanWife
Lakeside, US
Feb 26, 2012 7:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My money was stolen at a gas station in Santo Domingo, Domminican Republic.How did the thieves get the PIN and the card number, I was never out of the US.I have done everything the Money Network has told me to do, to return the money, but they have not returned all the monies that were stolen.It has been over 30 days, now.Fees have been charged to my card for everything from "Lost card", it was not lost...to talking to a LIVE person at Money Network.My Account summary sheets do not have the correct balances on them.I call Money Network every week and have even been to the local police to try to get my money back.Still no response, from Money Network, on the "Lost Monies".I have even contacted the Better Business Bureau in Denver Colorado to try to get this issue resolved.They need to be shut down, I agree.