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MoneyGram Payment Services
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MoneyGram Payment Services
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www.moneygram.com
www.moneygram.com

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1.9 27 Reviews

MoneyGram Payment Services Complaints Summary

6 Resolved
21 Unresolved
Our verdict: When using services from MoneyGram Payment Services with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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MoneyGram Payment Services reviews & complaints 27

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Newest MoneyGram Payment Services reviews & complaints

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J
1:25 pm EST

MoneyGram Payment Services I could not get money sent to me in Nicaragua

In december 2010 I asked my mom to send me some money from guatemala to nicaragua, and I went to a store that had your sign at the door, but they asked me to show a nicaraguan id, or a nicaraguan passport or to send the money to a nicaraguan person. I had never had this kind of trouble in any country they told me this was the policy. I had this problem in the stores called "el gallo mas gallo" and "el verdugo". You should check this because they are changing the rules of this service using your sign.

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12:36 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MoneyGram Payment Services fraud

I purchased a money order, of $27.00, through moneygrams and it was lost in the mail. I called them and they said it was never cashed. This was after the machine that I talked to hung up on me THREE times before I was finally able to talk to a human being who could barely speak english. First they made me pay a fee when I purchased the order, then to "get my money back" I have to pay more than 1/2, $15.00, of what the order was for! Just to make sure I heard him correctly I went to the website, and sure enough, I heard right!

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9:36 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

MoneyGram Payment Services misrepresentation

I made arrangements on Dec. 30th to pay bill on Jan 1, 2010. I arranged to pay half the bill on the first and then pay the other half on the 7th of January 2010. The day before I had agreed to pay I went to pay and the paystation was closed for 3 days. I paid by money gram (which I was told by the represenative that it would post immediately) on 01-04-2010.

The represenative told me if I paid by Money Gram that it would post immediately to my account and services would be restored immediately. Well I paid full amount of bill(not the half we agreed on) over 3 hours ago and my services are still not restored. I am very upset that I feel I have been deceived! An agreement was made and I was not at fault for paystation being closed. As I said the full amount has been paid and I would appreciate it if my services are restored immediately! I have spoken to another satellite company that has offered a better deal. I have been a customer a while. I do like the services but your Customer service could use some tweaking!

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5:28 pm EST
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MoneyGram Payment Services fake money orders

I was sent two $950.00 money grams, and like an idiot, didn't realize until my bank showed me in overdraft on my account.
An email I got said I could be a mystery shopper, even called me a detective... Told me to buy something for $100.00 at macy's and then to send susan wilson a western union money order for $1650.00 I didn't do anything but put it in the bank, it was such a good fake that the bank sent the 1st one back in a week, and by the second week, had me in overdraft. I emailed and called the ftc.
Beware, these online and mail predators are really coming in daily, now. Delete anything b/4 you even open it. It really fouled up my computer!

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11:35 am EDT
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MoneyGram Payment Services name order on form

I was sent a moneygram of $6460 number [protected] from Kenya to Yiwu, China on October 12, 2009. The forms my wife filled required my names to be filled by First name, middle, and family name. This she did. However, in China, the first name appeared, but last two names appeared together...ie the middle name and the family name. And I was refused payment! I had to call back home and wait, which was really annoying and unfair.Is there a way that Moneygram can make their forms customer friendly for clients who are living in China, but are not Chinese? I' ve had no such problem with their competition.

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1:26 pm EDT
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MoneyGram Payment Services issusing bad checks

I wish these people would get a clue! I now have a collection of over two hundred thousand in bad paper!
It all looks so real! But it's all just as fake and empty as the people who sent it!

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J
10:39 am EDT

MoneyGram Payment Services money fraus

I was conned by a person posing as a flat owner into paying 3months rent and depoist via moneygram into a friends name to show that I am capable of paying him the rest.
I was then asked for the details to cross check the transfer. He then withdrew the money somehow which I got to know just this morning.
I have contacted the police, and moneygram and nothing seems to be working. I am trying to find some independent authorities and regulating agencies that can complaint against moneygram's inefficient system.
I would be grateful if given any leads and any unseful information.

Thank you

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Noor
astoria, US
Mar 05, 2009 5:22 pm EST

I have the same problem let's unite

X
X
xavier cunningham
,
Sep 04, 2008 4:12 pm EDT

How about charging $10 for a transfer that is about to take 8 days, and they took the money from the bank account two days ago, smell like fraud, they hold on to the monies they transfer for up to 3 days or more before emailing the reference number for the 2nd party to claim the transfer

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Contact MoneyGram Payment Services customer service

Phone numbers

+1 800 666 3947 +1 (800) 922-7146 More phone numbers

Website

www.moneygram.com

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