[Resolved] Money Catch / have major systemic issues and are dishonest.
Firstly, I'd like to take this opportunity to say I did not find my entire experience negative. But Money Catch is a simply not as big or as professional as they like you to think.
But, like any organization, Money catch are judged on how they respond to their customers, particularly when things go wrong and in my view, this is where they go wrong.
It seems the founders react very badly to criticism no matter how positive, and make a bad situation worse.
Let's look at my journey.
Firstly, lack of information. Money Catch is cagey, they came across as overly cautious and not very transparent. They seem paranoid. And that made me unsettled. They want to get you signing with them, but I noticed that they still weren't really answering my questions.
So I google searched their business and read some hair-raising reviews. I read a review and wanted to contact the writer to ask their full experience. But within an hour that review had disappeared completely and Money catch had put a rebuttal along the lines of ' we are being trolled'. If I wasn't suspicious before I sure was on alert now.
So I picked up my phone and called another service, I asked about the funds Money Catch had told me were owing to me, that they promised to get for me. The other service provider upon hearing the name ' Money Catch ' responded saying ' I am very sorry we want nothing to do with Money Catch, I can't discuss it but I can't help you.. have a nice day'. Bang.
Then today, I read the founder of Money catch has a public notice. A notice obviously intended to deter reviewers from speaking badly about the Money Catch service. This seemed unbelievable.
I decided to ring the other service again, I said ' look please let me know what is going on with this?' The man said ' this lady is doing the wrong things, she will do anything to keep people off the scent of what she's doing. She falsifies documents and lies, she will create a false proof, even emails she sends to herself so she can say she is being harassed in order to report to authorities, I can't help you and want nothing to do with her. If you haven't signed with her my advice would be to just turn & run- that was his advice. I took the advice. And I wanted to make sure others knew.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Money Catch Customer Care's Response, Jul 05, 2018
This post is fabricated and untrue.
To all customers, consumers and persons who are interested in the business operated by Money Catch.
Money Catch has been the subject of a significant amount of trolling during recent times. Such trolling making totally false, unmaintainable and incorrect accusations in relation to the business carried on by Money Catch. The allegations are scurrilous and without any foundation.
Money Catch is a business that has been operating with integrity and impunity since 2006 and in an honest and ethical manner.
Money Catch has been operating since 2006 involved with the recovery of unclaimed money, cyber investigations, scam investigations and skip tracing. Money Catch operates within and adheres to telecommunications (Telemarketing and Research Calls Industry Standards) 2017 and every telephone number is run through the Australian “Do Not Call Register” as required by Law.
When Money Catch locates or ascertains a source of unclaimed money owing to their potential clients, those clients are advised and it is entirely the client’s choice if they wish to use Money Catch’s service or to affect the claim themselves. Should the client elect to affect the claim themselves then they are provided with the necessary information to pursue the claim for their own unclaimed money? The benefit to them of using the Money Catch service is that a professional service can carry out all the inquiries, investigations and provide all necessary information in a more efficient and timely manner.
Money Catch is Australia’s leading unclaimed money professional and accesses information that is not easily or freely available in relation to unclaimed money therefore providing a significant service to the clients who choose to use that service and allowing a greater number of people to acquire unclaimed monies that are owing to them than what other organisations are able to do. The access to additional sources of unclaimed money is only a benefit to clients.
Money Catch does not stalk people and as set out, adheres to Industry Standards including the Telecommunication Standards set out above, ACCC Debt Collection Guide and the “Do Not Call Register”.Full and complete information and disclosure are made by Money Catch as part of the relationship with clients and that is provided before any contract is entered into and the client has an absolutely free choice if they wish to deal with Money Catch or not.
The fees that are charged by Money Catch are applicable to the work performed for the investigation and support and the levels of fees that have been set out by unknown persons who are trolling the website are simply incorrect and will not be maintainable. Money Catch’s fees are disclosed to all prospective clients and customers before any work is performed and again, that client or customer can decline to engage the services of Money Catch.
In accordance with proper procedures and Australian Law, Money Catch is required and does hold a Master CAPI Licence and that Licence requires compliance with Ethics and Standards by all holders and Money Catch does comply with those Standards. Obtaining the Master CAPI Licence requires significant study and also a thorough investigation of the Licence Holder – which cannot reveal any criminal or Police record or any financial dealings that have led to bankruptcy in the past. Money Catch has always passed the statutory inquiries that are made by the Licensing Authorities and continue to hold and operate under the appropriate Licences because they have passed and continue to pass all requirements.
Confirmation of the above matters can be confirmed by inquiry through the appropriate websites and Government Authorities – particularly through the NSW Police or Security Licensing & Enforcement Directorate (SLED).
Money Catch does not know or understand the basis of the totally incorrect and scurrilous allegations that are being made about them. Money Catch can confidently state that they have not received any complaints from customers who are known to them and whom they have dealt with and for whom they have obtained unclaimed money and the authors of the matters that are being trolled and put out through the internet are by persons who remain anonymous and are unable to be corresponded with to be required to state the basis and/or reasons for the incorrect allegations.
Money Catch is also aware that persons involved with the above activities are using photographs of the staff of Money Catch and impersonating Money Catch in their posts and reviews.
All persons that deal with Money Catch should ensure that the source of correspondence only comes from the Money Catch domain name – www.moneycatch.com.au, staff emails with @moneycatch.com.au or that they have spoken personally to the staff at Money Catch.
This statement has been prepared by the Companies Senior Management and Trenches McKenzie Cox Solicitors Lismore.
More Money Catch Complaints & Reviews
- Money Catch Australia - the business company 
- [Resolved] Money Catch - unclaimed money professionals 
- Money Catch Business Review & Complaint - money catch unclaimed money professionals 
- [Resolved] Money Catch.com.au Deanna Mannix - unclaimed money recovery 
- [Resolved] Money Catch - unclaimed money recovery 
- Money Catch Professionals-You Lose it, We catch it! | Unclaimed Money - money catch professionals in nsw, australia 
- [Resolved] Money Catch Business - money catch service 
- [Resolved] Money Catch Professionals - money catch australia
- [Resolved] Money Catch Professionals - money catch australia
- [Resolved] Money Catch Unclaimed Money Professionals - unclaimed money professionals money catch business scam