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2.7 14 Reviews

Moneris Solutions Complaints Summary

6 Resolved
8 Unresolved
Our verdict: Dealing with Moneris Solutions, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Moneris Solutions reviews & complaints 14

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2:21 pm EST
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Moneris Solutions Processing fees on innocent errors

I am extremely disappointed and how my nearest does business, I have been a client of theirs for over 20 years.

I will be issuing a formal request to have a Moneris fee refunded into my business account as this has not been solved to my satisfaction yet through their customer service,

I made an innocent mistake last week by a '0' when processing a charge so that $1,130 became $11,300 and noticed it a day later and called to fix it. Shocked to see a moneris fee this morning of $488.33 for their Amex fees on that original transaction rather than the correct one. Highway robbery. Spoke to 2 people in customer service who refuse to fix it and would not give me access to someone senior.

The two moneris customer service representatives both explained to me that I need to have noticed my mistake the same day.

By calling the next day they can keep their processing fee.

I didn't realize there was a time limit on mistakes!

i'm hoping that this issue can be solved by posting here

Thanks.

[protected]@gmail.comt

Desired outcome: They refund the AMEX fees so I am only paying charges on the correct amount - fees on the $1,130. I would even be OK with also paying a small fee for my mistake like $25 for their administrative work as well.

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2:25 pm EDT

Moneris Solutions Ending 6 year service and getting gouged 661 dollars at the end

I was with moneris 6 years. It was great. But I eventually had a bigger store needed something that didn’t run off my phone. After 6 months of feeling ok with new machine I realized I could cancel moneris. I paid for the connection for 6 months as it was only 21$. So I called them up to cancel. They said ok. Then they send machines back. But they never gave me address or pick up number from purolater. About 3 weeks passes by then dong my account 661$. I don’t even know who it was it said rbc. My bank rejected it as they didn’t have new numbers on my account. So I got my money back. Then someone tells me moneris is owned by royal bank and I realize it was moneris. I phone them up. Saying I need to return equipment need address and purolater tracking etc. They ask for my banking information. I say no. You already tried to debit my account 661$. So no I’m not giving you banking info. Well we have to verify, I said verify another way. I’m told it’s policy. I am not given address to return or number for purolater unless I provide banking info. And they will send to collection agency nor will they cancel my account. They say it’s just inactive! I have this all recorded. So im being blackmailed to provide my banking info when all I owe is machines. That they obviously don’t want.

Desired outcome: I’ll be fighting with credit bureau I’m sure.

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Deb Diament
toronto, CA
Feb 01, 2023 2:17 pm EST
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 Moneris

I am extremely disappointed and how my nearest does business, I have been a client of theirs for over 20 years.

I will be issuing a formal request to have a Moneris fee refunded into my business account as this has not been solved to my satisfaction yet through their customer service,

I made an innocent mistake last week by a '0' when processing a charge so that $1,130 became $11,300 and noticed it a day later and called to fix it. Shocked to see a moneris fee this morning of $488.33 for their Amex fees on that original transaction rather than the correct one. Highway robbery. Spoke to 2 people in customer service who refuse to fix it and would not give me access to someone senior.

The two moneris customer service representatives both explained to me that I need to have noticed my mistake the same day.

By calling the next day they can keep their processing fee.

I didn't realize there was a time limit on mistakes!

i'm hoping that this issue can be solved by posting here

Thanks.

debdiament@gmail.comt

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4:10 pm EST
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Moneris Solutions credit card terminal hidden fees

I had a terminal that was proposed by bmo harris. No fees and I would save $250-300 per year. Just keep using it for 2 years. When I sold my company after 2.5 years, they quickly notified me I had to keep using them or they would charge me $2650 termination fee. Never was shown this by bmo or moneris. Now they harass me weekly.
We will end up in court.

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12:27 pm EST
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Moneris Solutions Unsolicited and Incorrect Solicitation Information

I have been receiving unsolicited advertising from this company for some time which has been addressed to my business name and address but with incorrect identification of the business principal. I have called the company numerous times to attempt to have this information corrected and the solicitations discontinued. I have never received a response from the company. This company (in Canada) is a joint venture by RBC and BMO and I have attempted to contact the ombudsman departments of the two banks but have not received a response as yet. Moneris is a federally incorporated company the information of which can be found on the Industry Canada website. The complete company name is Moneris Solutions Corporation with corporation number 4199081 and business number 877304527RC0002. The directors of the company are as follows:
Viki Lazaris
63 Babcombe Drive
Thornhill, ON L3T 1M9

David G. Cyr
1134 Sarta Road
Oakville ON L6L 2p2

Linda Mantia
161 Gordon Road
Toronto, ON M2P 1E7

Andrew Irvine
46 Felbrigg Avenue
Toronto, ON M5M 3R3

Steve Murphy
194 Forest Hill Road
Toronto, ON M5P 2N4

Andrew Bolger
85 Wheeler Avenue
Toronto, ON M4L 3V3

This corporation was investigated by the federal government based on a complaint by the CFIB (Canadian Federation of Independent Business) over certain business practices concerning fees. It is virtually impossible to speak with an executive with the company to obtain any response to any complaint. It is suggested that the only way to get attention is to either write to the directors of the company as listed above or to place a phone call to them at their residence.
This information is being provided to assist others who have complaints with this company regardless of their nature.

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Pierre Hamilton
Toronto, CA
Feb 11, 2015 8:54 am EST

Hi there.
My name is Pierre, I'm the Social Media Manager at Moneris. I just read your complaint and I want you to know that we are working to resolve this issue. I've left you a voicemail, but you can also reach me at socialmedia@moneris.com.

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10:42 pm EST
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Moneris Solutions Debit Card processing

Kris
Do not use them. They will trick you into an agreement and you’ll be bound for 3 years. I have never worked with an organization that camouflages an important detail such as this in a legal contract. What’s worse you have to write to them after 3 years and pursue them so they complete the formalities within 60 days. Or else the contract continues and they’ll keep charging you

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12:26 am EST
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Moneris Solutions Customer Support

John
Moneris it seems is offering gift cards worth $300 to merchants who sign up for their payment processing services! For crying out loud! They should understand that wooing merchants with gift coupons is not a substitute for substandard customer support; which unfortunately most of their existing associates complain of!

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6:33 pm EST
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Moneris Solutions overcharges

I am writing this complaint concerning Moneris Solutions to warn others about their exuberant costs. Moneris Solutions is a company that provides card services to businesses at rates that equal 10% of total sales in my case. I have dealt with this poor excuse of a company for the last few years.Until another company in the same field of business enlightened me, Bank Associates Merchant Services, charging me half as much. I switched companies last month and Moneris gave me a going away present of $71.90 in charges. Here’s the sick part.! I didn'’t have any transactions with them during that period.The person that I complained to at Moneris told me that the charges were out of his control.The fellas name and position at Moneris, Tim Schram | Merchant Retention and Account Management | Moneris Solutions further told me to complain to some attorney at the company. Instead I have decided to enlighten the business community to avoid using this company.

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dever
Ottawa, CA
Dec 16, 2013 12:41 am EST

My association with Moneris did not last for more than 6 months. Trust me I did not waste time in terminating my contract. I actually paid $375 as cancellation fee simply to get rid of them. Felt really cheated when I realized they were billing me an exorbitant amount, much higher than the industry standard

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Samel
Toronto, CA
Dec 04, 2013 11:54 pm EST

Have read too many negative reviews from merchants about the misleading marketing tactics, employed by the tele calling staff at Moneris. Not sure whether I will consider the service provider.

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Whydoyoga
Hamilton, CA
May 07, 2013 8:55 pm EDT

Moneris is a big company that takes advantage. I applied and paid 2500 security deposit and paid another 2500 in a 70/30 sales split that was supposed to be returned in 6 months of good standing. After six months of using the service with no charge backs, fraud or even refunds I called to get my deposit back and they now claimed I needed a guarantor to "apply" for my deposit back. Never mentioned to me before. Being a small business with no credit I could not do this. Ultimately that money I counted on to continue my business I couldn't get back and my business is now closed. I called to cancel and was told I have to pay 300 to cancel. Never told that either. Then told once account is closed it will be three months before I get my money back. Have closed account, called several times to make sure everything on track was supposed to have my money yesterday. Guess what, no money. Called got excuses, names of people who don't answer emails. Gina Calderon from credit. Every time I call I get put on hold for 15 mins, then transferred to someone who's says they personally did not tell me I was getting my money back and told to talk to someone else. They are thieves and liars. I was a customer in good standing without even so much as a return. All I want is my security deposit back. My money.

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12:41 pm EDT
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Moneris Solutions Moneris Ripoff

I have been a Moneris Merchant customer for 4years. In June 2012. Someone got hold of my
Password according to Moneris, and transferred approx $4983.00 to a prepaid card in London England.
Apparently there is an option whereby you can transfer funds on line from your Bank account, even though
the individual or group never purchased anything from you. To protect yourself you must advise Moneris Solutions that
“you will only accept this option. if done Verbally under secure conditions. Not on line. Get it in writing. As
Moneris does not like to confirm anything in writing. Strange? For a company with over 3 Billion in sales.
In my case because I reported the fraud after 1 day. I was supposed to get my money back, according
to their Fraud department . After numerous calls and delays. I was transferred to a manager. Again Moneris will not confirm anything to you in writing? Finally in the beginning of July 2012, I received approximately $2486.00 credit in my Bank account as a Visa refund. Approximately 50% of the original transaction. Then on the same day in the afternoon they remove approximately $2486.00 from my Bank account on a Mastercard transaction

Then try to get answers from a Company that refuses to put things in writing. I dealt with Mrs. Mary Jane Timmons Manager Customer Experience Management. Delays and no answers forthcoming.

After 6 weeks. Moneris Solutions wants to have a Telephone conference call with their management team and myself. It is setup. I ask them what type of safeguards they have in place against fraudulent transactions comparable to banks and Oil Companies. They were supposed to get back to me. As their management team could not answer this question on the spot. To date I still never received an answer from Moneris Solutions. I asked them why they returned money to me re Visa, and then removed to it re Mastercard. They replied there were mistakes. We asked about a Goodwill Policy.
Yes they have one. They were supposed to get back to me regarding the Safeguards and Goodwill. After
2 weeks I contacted them again. They told me they wanted to have another telephone conference call. I told them I prefer to have their replies in writing. They then e-mailed me

“We have taken your case for final consideration and have decided there will not be any goodwill compensation provided. Thank you for your patience and we now consider this matter closed.”

In summary. You are uninsured with Moneris Solutions vs a Commercial Bank or
Visa and Mastercard. Safeguards no idea what they are. Will not reply to customers with answers in writing. Customer service personnel tell you one thing and management tells you another thing. Goodwill Policy= Maybe Good luck policy. Very interesting business
Concept. Do you want to have a Business Partner like Moneris Solutions. Ask yourselves.

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9:13 pm EDT
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Moneris Solutions worst customer experience, thanks to Moneris

Worst customer experience ever, all thanks to Moneris Solutions

1. Welcome program
When I applied for the service (end of Nov 2010), they promised a $250 refund from the initial $300 activation fee, which sounds nice and is supposed to be paid within 6-8 weeks of the first transaction (end of Jan 2011). However, after 6 weeks I called them and asked about the refund, they said you need to wait until after 8 weeks. Fine. Then I called them again after 8 weeks, they said you should receive a code soon to finish the refund process online. The code never came. Finally after 3 months when I decided to cancel the service all together (end of Feb), I finally got one of the agent to give me the code over the phone and then applied for the cheque on a website. Another month later (April 6th), I called again and the agent said the cheque was issued on Mar 23, but then the address was actually wrong! I don’t know how Moneris’s system work but it managed to print out wrong address when I TYPED in the correct one when I applied for the cheque. There has been so many errors and the whole delay time is ridiculours!

2. Promise never came true
Initially I applied for a wired terminal (end of Nov 2010) but then I was debating if I should apply for an internet service at my business site, or get a wireless terminal from Moneris. This agent Caesar answered my call and in order to get me use the wireless terminal but having to pay another $120, he offered two month free terminal rental fee for the old terminal and the new one. That means I would not need to pay for $30 rental for the wired machine or the $69 rental for the wireless for December 2010, nor would I pay the $69 rental for the wireless machine for January 2011. That sounds good, so I agreed to switch to the wireless terminal. The charge of $120 was immediate. However, when I got back the first month’s statement, I found that I was charged partial rental fee for both terminals for December 2010. I called and they said the process was delayed but I would not be charged for January and February instead. Fine. Then a month later when I got the new statement (Jan2011), I was still charged for the $69 rental. I called again and the same story was told, that the process was again delayed and I would not be charged for the next two months. Really. At this point given all the experiences I had with them I was already very very upset and Moneris just appeared so unreliable and unprofessional. Finally in February they no longer charged me for the rental. However, we decided to cancel Moneris at end of Feb. When I called them for the other month’s fee waiving that had never realized, they simply told me that there was nothing they could do because I will no longer be their customer. WTF. It was their problem of delaying and delaying again the waiving process but in the end I have to pay for their problem!

3. Nightmare not finish even after cancellation
As I said, I decided to cancel the service. I called to cancel before March and they said they have to charge me $300 for early cancellation. Firstly, I never knew about this penalty when I first signed up. Nobody ever told me that. But okay I should be responsible to read the agreement so I can pay for the lesson. The deactivation charge of $300 was again immediate (so efficient when they take your money!). They asked me to call UPS and return the terminal, their guy didn’t come until Mar 4th and took the machine away. That should be the end of the story and nightmares with Moneris? No. Today when I checked my bank account, I found that Moneris charged me again for the service fee and minimum MDR fee for March, after I cancelled the service and paid $300 cancellation fee! I checked Merchand Direct and there was no statement for March. Obviously they have canceled the service for me but they are still charging me! I called AGAIN (so tired of calling them!), the agent (her name is Penn) was nice but it appeared that they did not receive the terminal until March 9th and she said even I cancelled the service, I will be charged partially until they receive the terminal. (paying for the time UPS and Moneris delay getting the ###ing machine? How stupid is that?) She also said that there is a mistake coz they should have charged me only partially until Mar9th rather than the entire month. She will send a note to further investigate that. She will make sure I won’t be charged in the future. But how about the money they already took? Nothing they can do. They always ask YOU to pay for THEIR mistakes.

That’s the reality with Moneris. Good luck with all their existing customers and future ones if there is any. I am done with them. Just hope to get the cheque asap and never need to deal with them again.

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Update by acecrystal
Apr 21, 2011 6:33 pm EDT

After the initial call from Marie-Jane on April 8th, I received her second call on April 15th (voicemail coz i missed the call) saying that she got the $250 "reward me sign-up" credited directly to my bank account on April 14th. She also credited $407 to cover the deactivation, January rental fee, as well as the service charge and min MDR charge for April. She did not include the December rental fee and asked if I also want that to be refunded.

I checked my bank account after receiving her voicemail but didn't see the $250 refund. I thought there might be delay with the bank and it was then the weekend so i decided to wait. I called Marie-Jane on Sunday April 10th and left her a voicemail saying that I still expect the refund for December rental fee since that was what she initially offered.

On Monday April 18th I received the third call from her and she said she credited another $81 to cover December rental fee. I also found that the $250 was credited on my bank account on April 18th.

On April 20th, both the $407 and $81 were credited on my bank account. That marks the end of the story.

Update by acecrystal
Apr 09, 2011 12:26 am EDT

Since I filed a complaint here as well as on Better Business Bureau on April 6th, BBB immediately processed my case and tried to contact me on the 7th although I missed their call. On Friday afternoon (April 8th) I received a call from Moneris (senior customer relation) to resolve the problem. They offered a full refund of two months' rental fees of December and January, plus a refund on the $300 deactivation fee. The lady, Marie-Jane, promised that she will also look into the mis-addressed cheque of $250 and will get everything done by Monday. She said I will receive the refund on my bank account no later than Wednesday April 13th.

I have to say that I am very impressed by the immediate reaction from Moneris. I think it is largely due to the intervention of BBB. I am also quite pleased with the offer Moneris provided. Most importantly, I feel that they at least care about my concerns, if the issues are raised to the right person. They might still have to improve many internal processes, but the hope is if they listen to customers' voices, they would get better.

I will update again once I actually receive the refund as promised by Marie-Jane.

Last but not least, highly recommend BBB if u are dissatisfied with a company! They are so efficient!

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Tam Nguyen
, CA
Nov 25, 2015 7:56 pm EST

After 3 years contract done with Moneris. They just hook you up with another three years without any noted telling you.
I did not know that until I cancelled the service after my lease is over. They told me there is a deactivate service for $300.00.
I complained to their management. But it has seen wasting my time. They all agree with this charged $300.00 deactivate fee and blame for the company's policy. And even of their service manager told me, you have been doing business for many years you should know this and read their policy?
There are many companies to serve debits and credits card transactions, and honest, better Service company than Moneris.

Honestly, $300.00 is not something that the business owner cannot afford, but they just scam and steal away their royal customers's trust and relationships. I never and never come back with this company to do business!

I rate them, Moneris with Zero Star. And hope my feed back and comments obove could bring attention to business's owners. Why we waste time, money and dishonest company, Moneris?

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Relowilson
Ontario, CA
Oct 16, 2013 6:31 am EDT
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By using this service i am fed up with the behavior of the sales staffs and have to remain in call for couple of minutes for the solution and even after that i didn't get the solution and my phone bill goes up. so i am going to switch to other payment gateway.

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thorium
Toronto, CA
Jul 08, 2011 2:21 pm EDT
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It appears from the comments that the users simply did not follow the process properly (the rebate) and didn't understand what they were being told. The rebate is applied for after 6-8 weeks of processing. There would then be a wait to receive the check. $120 inclusive for a wireless terminal worth $1000+, and no rental charges? Exactly why would someone think that was how it worked? The $120 covers the switch or application and set-up, activation fee from Rogers for the wireless service. The $69.00 per month would cover the lease of the terminal and the Rogers airtime. Cancellation fees of $300.00 are very reasonable. Most companies pro-rate cancellations so you end up paying for whatever processing you would have been charged for for the remainder of the contract! Imagine if, instead of a Moneris 3 year contract you were on one from Monex that was 80 months long or more? The misaddress and the processing of this could have been handled better.

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8:34 pm EDT
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Moneris Solutions service suck

i opened my merchant account with Moneris recently. i got approved 5 transactions but this company does't release my fund and deposit my account. everyday call want this one, next day call want that one just waste time. until today i sent all documents that they want but still no answer. even this guy doesn't pick up the phone. what can i do.
don't hold my money with sucky system. i did everything clearly and precisely depend on your rules.
there is nothing suspicios. this guy who credit analyst just bullying and bothering my business.

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Alex_2106
Ajax, CA
Dec 23, 2009 1:26 pm EST

I have been in bussiness with Moneris for merchant/ Debit machin for the past 9 years, They apperantly automaticaly Renew my Account Every 3 years, which I think is a rip off. Now that I sold my Bussiness and they want $300 cancellation fee.

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newsy
, CA
Jan 06, 2010 3:30 pm EST
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same thing is happening to me

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4:40 pm EST
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Moneris Solutions Awful service -damage to my business

After their defective terminal finally went down (it was buggy and used to begin with). I was told I could pay almost $50 to have quick service, or next day for free. Nobody showed up the next day by 3pm. I called customer service who didn't seem to care much. She said, I guess I'll have to call the tech. By 5pm, I called them again, to tell them we'd be closing our account. They told me the tech would be here between 9, and 11 the next day 11am, nobody here. Called again. I was told he'd be here within 30 minutes.

Strange how these creeps can try to charge you $50 for reasonable service, or your business can wait in the wings for three days until some joker shows up with his new unit.

Imagine if your cell phone company tried to charge you for support calls instead of supplying an 866 number. This is why Moneris is doomed to fail -- one of the many reasons I'm sure...and I won't be hanging around to find out...oh, they also charge you an additional 2.5% on your merchant statement if you don't close your batch every two days...a money grab...like these brokers actually perform a service, and deserve these outrageous fees.

Let's just say there is a lot of competition out there, Sterling, Global, among many others, better, and newer...steer far away from Moneris -- I just hope I'm not locked into a three year contract like I've read other people are...

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Moneris Solutions deactivation charge

I was a customer with Moneris Soulutions for over 10 years and was tired of the high fees and outdated equipment so I cancelled with them. My original contract did not have a deactivation fee of any kind but two days after I canceled I was charged a 300.00 fee to my account. I was told after calling the company that any new contract was now in effect. I was also pay a 2.65 % rate but if you look at your statement most charges are higher that the quoted rate. If a customer uses non qualified card(example, air miles) you could be paying an additional percentage fee. I was also being charged for internet electronic deposit fees on my back statement per debit of .65 plus the .16 item fee.

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Raven Shaw
Orleans, CA
Jan 03, 2014 6:15 am EST

Ravenshow
I signed up for a 6 month trial period with Moneris. I wanted to terminate the service when I wasn’t satisfied with the quality of service. The best is yet to come! They charged me a whopping amount for cancelling the ‘Trial’ period contract! Beware of these guys, they are something!

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dever
Ottawa, CA
Dec 16, 2013 12:41 am EST

My association with Moneris did not last for more than 6 months. Trust me I did not waste time in terminating my contract. I actually paid $375 as cancellation fee simply to get rid of them. Felt really cheated when I realized they were billing me an exorbitant amount, much higher than the industry standard

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moneris
toronot, CA
Apr 24, 2009 2:40 pm EDT

seriously i have been riped off by this moniers $300.00 for cancelling there serivice
be carfull this company.govt should step this type issues,

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KANICHOL
, US
Sep 20, 2014 12:37 pm EDT

I just got hit with the same deactivation fee. This is big business exploiting people. This is old school way of doing business and they won't survive long-term. Go to Helcim as an alternative provider - They are awesome and they charge half what the big players charge, which means more money in your pocket. Moneris tactics should be criminal. Good luck!

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Unhappy in Toronto
Toronto, CA
Jun 24, 2010 12:58 pm EDT

I have been having technical problems and been unable to process payments for months now. After having repairs made on my laptop and still having issues I decided to order a NEW laptop, which is a 64 bit Windows 7 system. I continued to have issues and called Moneris for tech support. I told by a primary tech person that she spoke to a second level tech person and their service is not compatible with a 64 bit system so I should call the people who built my computer and they'll tell me how to DOWNGRADE to a 32 bit... not gonna happen. When I told her that was unreasonable because everything in my system is configured to 64 bit she passed me on. Five people later, two of them second level tech guys who both told me the service is not compatible, they have had multiple testing errors that they cannot seem to resolve, I was passed to someone in the Retentions Dept. This guy told me he was unauthorized to waive the fees and needed to speak to his senior manager and would call me back the next day.

Five days later I called them again and the woman I spoke to sent an email to that guy and the general department mail box telling them to have someone call me back at 9 am the next day. At 2:45pm I called them again and was put through to another retention dept person, who kindly gave me her name and direct line, told me she could literally see the guy who was supposed to call me, at his desk on the phone from where she was sitting. She said she'd have him call and if he didn't, for me to call HER back and she'd help me.

That night the guy finally called and left a voicemail, since I was not there. I called him Wednesday, went to voicemail and I explained I was in and out a lot and would call until I reached him. Today is now Thursday, I called him again and he very mechanically went through the process of getting their pin pad back but said little else until I requested a confirmation number and something in writing indicating that the fees are being waived. His response was "oh no, you DEFINITELY have to pay the cancellation fees... you have a year left in your contract."

After tearing him a new one I explained for the 25th time, "I am paying for a service that YOUR tech dept tells me is no longer compatible... if I cancel you are going to charge me. Either way I'm getting stuck with a huge bill, THAT was the whole point of you speaking to your senior manager LAST WEEK!"

I was quite happy with Moneris, but I have had tech problems on top of tech problems from the very beginning and it takes them days to weeks to months to fix, or ultimately in this case NOT fix the problem, then they expect me to pay for their short-comings. If that senior manager, Joanna Leach, does not call me back today I am contemplating going to the media with this. The guy in the retentions department out of the blue started offering me a different service, but if that would solve the problem, why was I not offered this a week ago? Why did 3 tech people who work there tell me there was no alternative? I'm sick to death of Moneris and not sure where to go from here. Suggestions anyone?

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Moneris Solutions worst customer service

i would like to share tha problems i went through with moneris, ...if you ever think to go woth this company that means you havn't done enough search or you are new in bussiness, ...the customer service here is pretty much banging your head against the wall, ...i been with moneris for one year, ...they were charging me 1.85% on mastercard and visa and the 1.0% for the non qulified cards way higher then any other company, ... they told to begin with that we can negotiate the rates after one year so i start doing my reasearch so i could get better rates from moneris, ...i got better rates from the other companies and then i called moneris they put me throu to a manager that was just reducing the rates to 1.8% on the m/c and visa, ...i told her that other companies are offering 1.69% she just wouldn't listen to me and start to argue with me, ...whenever i wanted to say someting she would start SHOUTING DON'T CUT ME OFF, ..DON'T CUT ME OFF, ...i was realy surprised that i am the customer and she is shouting at me, ...when i realy saw that i can't get through her and she is upset because i told her that other companies offer better rates, ...i gave up, ...but then i thought i should get my money back that moneris has been holding for a year in the amount of 30, 000 dollars because we are in furniture bussiness witch is considred high risk, ...they told us that they will hold the money for 1 complete year to begin with, ...when we asked for the money back now, ...they manager was so rude she said i won't give you your money back i am going to hold it for another year, ..i said how come she goes the contract says that we will review it after one year, ...i just asked her so that can go for 10 years she said IF YOU THINK THAT WAY ...SURE .i asked her that would they refund my money if i cancle my account she said she won't for another three months after the cancelation.
BUT THIS IS NOT THE END OF THE STORY, ...i had a customer that bought somthing today and told me that the colour might not work so they put the whole tansaction on visa,
so it didn't work for them i was told by moenris to do purchase correction if it is a same day refund, ...so i was trying to do the purchase correction and machine wouldn't excet, ..i didn't want to pay the charges without any reason so i called moneris, ...the girl on the phone told me that this particular machine that we have in our store doen't do purchase correction she told me to do the refund and give me take off terminal charges for the month of nov i said that i just want the charges to be refunded back, ...so i asked her to get a somebody that could do it on our account, ...she got the manager TONY WOOD on line he kept on telling me that he would wave the terminal charges for the month of nov i said we might not be with you guys in nov, ...i asked heim to reurn the charges he admitted few times through the conversation that this machine doen't do that, ...but he will only refund the terminal chrges i asked him it wasn't my mistake it is your machine, ...he just won't listen, ...i couldn't believe that a problem that was caused by moneris i am paying the charges for it, ...even after spending 15- 20 min with him on the phone he just won't refund the charges...IF THERE IS ANYONE THAT COULD TELL ME THAT A SIMPLE MATTER CAN BE MADE WORST BY A WORST CUSTMOER SERVICE, ...I WILL NEVER EVEN SUGGEST ANYBODY TO GO WITH MONERIS, ...WHEREEVER I GO NOW IF I SEE MONERIS MACHINE I HAVE STARTED TO TALK TO BUSSINESMEN TO TRY OTHER COMPANIES, ...LETS SEE HOW FAR THE 25.00 DOLLAR CHARGE TAKES THIS COMPANY.

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restaurant
Toronto, CA
Feb 08, 2010 6:32 pm EST

it s so sad you had such bad experience as it s more than 10 years I am with moneris, i am so happy with customer service and every thing, they have NO HIDDEN FEE, which is really important some other provider give you better rate but they have 10 other hidden fee which make it much more than moneris and as they are not owned by bank your copmlain goes no where, but moneris is owned by RBC and BMO, just my experience...

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Moneris Solutions - Unauthorized charges

We had a three year contract with Moneris Solutions to process our MasterCard and Visa payments. One of the medical associations that we belong to offered us a better rate to perform the same service. We called Moneris to verify the end date of our contract and to ask if there would be any cancellation fees if we closed our account at the end of our...

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