Momentum Direct stole $149.90 from my checking account causing me $300.00 in overdraft fees. I ordered Amazon diet on 08/08/2008 for $4.74 and cancelled the 14 day trial on 08/19/2008 and returned the product to:
Momentum Direct Returns
1010 S. Magnolia Blvd.
Magnolia, TX 77355
The company then debited my checking account on 08/29/2008 for $149.90 without my consent or knowledge. I called amazon diet (1-866-539-8804) on 09/04/2008 to dipute the charge and spoke to a guy named Nick who was obviously from India. Nick assured me if I faxed my bank statement to them, they would refund the charge and the overdraft fees. I faxed my statement the same day and when I called to confirm they received it, I spoke to Mac, also from India, who assured me they had received it and I would receive a refund in 10 days. I then called again on 09/15/2008 to check the status of the refund and spoke to Michael, also from India, who said I would have to speak to the accounting department (1-281-356-7213). I have been calling the "accounting department" for 5 days now and they never answer the phone and they do not return your call when you leave a message. Now magically I can't even reach anyone at the first # I had been calling. Either they don't answer at all or an Indian representative answers and says they are not amazon diet and I have the wrong #. I've explained to several representatives that I have used this same # to reach amazon diet and they either hang up or they just keep repeating that I have the wrong # and that they are either 2-day slim down or 20 minute facelift, relying on there broken english to distract from giving any sort of real explanation or human response. So needless to say I have not received any refund and it doesn't look like I am going to.
This company has already been prosecuted by the Texas Attorney General and Harris County District Court issued an asset freeze and temporary restraining order prohibiting Momentum Direct, L.L.C., and its owners, Robert B. and Christopher M. Jones, from making unauthorized bank account withdrawals from customers who attempted to cancel their orders, or who did not desire the defendants’ products in the first place.
If you have been scammed by this company through any of these offers:
2-day slim down
20 minute facelift
please file a complaint with www.bbbonline.com and with www.oag.state.tx.us the more complaints they have the more action will be taken. I can't believe Robert B. and Christopher M. Jones can live with themselves stealing from people the way they do. If anyone in Texas knows these disgusting monsters please let them know what ### they are.