MoissaniteCo / Bad cutomer service, bad product

1 Denver Coloraod, United States Review updated:

We bought a ring from MoissaniteCo that was cheap and tacky. We had supposedly paid extra for a nicer stone and setting. Once recieved we emailied immediatly to let them know the product was not up to standard. We did not recieve any reply and could not find a contact number for anyone by phone. We offered to have the setting changed versus a full refund, if it was easier. They quoted a very high price for a setting with no discount for the originally bad product. After weeks of emailing back and forth, we decided to get a full refund. MoissaniteCo refused to refund the purchase however, because with shipping days it would not make it back to them within the allotted 30 days. I now believe they were emailing us to string us along so we wouldn't return the ring within 30 days. I felt they were dishonest with their claims to try and meet us in the middle. There was no compromise and now we are stuck with a cheap product at a high price. I would not only never recommend them but am openly advocating against them. If they have 1000's of happy customers (as they lead on) then I am bewildered at their total lack of customer service and options for unhappy consumers.

Aug 08, 2014
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  •   Aug 15, 2014

    Krista i'm offended this happened to you, and i'm an Atlanta jeweler as well as an online personal jeweler. Should you ever want to purchase anymore moissanite jewelry. Feel free to contact me and let me know what you're interested in purchasing. I assure you this will never be your problem again!

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