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I registered the 09 Jan 2018, received membership the 12 Jan 2018. Had to cancellation due to unforeseen circumstances and send e-mail 18 Jan 2018 .Received an e-mail stating that my cancellation will go through after final payment and I replied that i have not used the facilities and the contract is a week old. Did not get feedback and send another e-mail this morning . Received a call after 3 e-mails and was told that the cancellation will go through at the end of Feb, so they are going to deduct Jan and Feb and then the contract can be cancelled.In turn no facilities was used and I was told it my fault that I didn't use the facilities after I was advise to cancel the appointments I have made.Billing of account continuing after contract cancelled and last payment made.
Just to inform you that i have picked up my contract is not cancelled as the money was still deducted at the end of April.I called and explained the situation they said I will only receive a refund in 2 weeks time.I asked if I can get my refund urgently or escalate this to the manager and were told that although I speak to the manager, I will not receive it earlier than 2 weeks.Is this not terrible customer service for a business ?
Had called and send e-mails and still no response from the company as to when I will receive my refund.This is really Pathetic service.
I still have not received my refund an nobody from Moimooi respond to my emails.
Its almost a year and still waiting, no response and very very bad customer service
Please log it with complaints@thencc.org.za.
These people are running a scam…now they debit my account, even when I stop the debit orders they change the reference numbers. Now they want me to pay over R2k to cancel when I cancelled a year ago already!
Appalling service with red flags every where
Also tried to cancel my membership within the same month still - asked the ever so eager consultant who assisted me - on Whatsapp - YES whatsapp - that I need to cancel and can not afford it due to retrenchments - no bother to answer or guide me on the correct procedure for cancelling. Took my debit order and bank confirmed they have a mandate and reversals can not be done. Pathetic to say the least.
Quick to seal the deal but absolutely pathetic with after sales. To this day no confirmation / contract / correspondence on what the membership entails - IN WRITING - but quick to say they need cancellation IN WRITING - Whatsapp reflects as MoiMooi hence I have written confirmation of my instruction to them.
Customer Service Manager exceptionally rude when trying to have a discussion with her. Now they also first want to take my June premium before cancelling - utter nonsense! I will not leave this here...
I actually cannot believe what I’m reading, I have had the very same experience. Something has to be done they are literally stealing peoples money!
I agree same story with me and rude as hell. Even telling me in an email I am lying and i should be ashamed. They were ao quick to convince one to join despite me telling them I only start employment two months from their date. Angelique the lady who is head of accounts rudest person ever and threatening.
I have been experiencing the same thing that all you ladies have been experiencing.
I joined in august 2021 and I was told that the contract was month to month so I could stop at any time.
The customer service was truly awful. They were unorganised and quite rude. I was double booked for a service and told that nothing could be done. I immediately called the help desk and the obnoxious woman told me that it was my own fault and that I was late. Which was not the case. When I instructed them to cancel my membership i was Contacted by a lady who offered me free services and the promise that it wouldn’t happen again.
The following month I had used my vouchers and most of it was quite okay.
October 2021, on the first of the month, I was unable to book treatments for the month. I then instructed them to cancel my membership and refund the payment since I was excluded from the services.
Dianne contacted me and tried to convince me to book at the end of October. If I’m paying almost 1000 for the service, I might as well use a reputable company, I’d what I was thinking.
Today, I contacted my lawyer and I’ll be escalating this. I noticed that debit orders have been going off and my membership was never cancelled
Mooimoi is a scam! #mooimoiscam
Hi ladies, something must really be done
I am sitting with the exact same problem
Pls this people are just dedacting or money and not renting us service
Hi...I'm fighting this battle aswell. They deducted R700 after I cancelled and never used their services. They now say I must pay end December a cancellation fee...I'm drained honestly. They have no way of speaking to customers on the phone either!
Hi Mishqah
I am sitting with the exact same problem
Every time im being told it has been escalated
I am sitting with the same wanted to cancel and they said I must first pay a cancellation fee, I am struggling to pay same and the membership keep on escalating I even asked that they must cancel the membership and I will pay off whatever is owing to them and this lady Diann is so unreasonable and she is always the one dealing with everything no one else now she is threatening me with garnishee orders, etc.
Hi all, going though the same thing with these people. This is becoming a headache, they don't even give my other debits chance to deduct🙄something needs to be done.
I have requested to file a complaint against them.
This is the website all beauty spas hairdresser etc is registered at the saahsp
https://www.saahsp.com/
It's 2021 and they are still at it.
Please call your bank to cancel the debit order. Also report them to saahsp. I'm in the process of doing this. They need to stop this
I can’t stress enough of what I am going through with cancelling my membership with moimooi. I thought I was going my self and my family a favor by wanting to pamper ourself’s. My paid membership fee of R200 was deducted and I was told I can make an appointment for September 2020. When I tried to book an appointment they said they were fully booked and under staffed due to COVID restrictions. I emailed them on the 05/08/2020 to cancel my membership and I am still waiting for someone from support or whatever to cancel my membership and send me an email confirmation. I have just read bad reviews and less than a finger full of good reviews. This definitely does not put me at ease as they have my bank details but luckily I disputed this with my bank. It is tiring and stressful and I really just want to cancel and it has become stressful to say the least, do I seek legal advise? I think I should go into there Woodstock branch and course a scene
Yeah, the service we sign of for so we can de-stress ends up causing financial and emotional stress
Email carte Blanche editors@carte-blanche.org
And file the complaint application online
Same thing happened to me... still battling it out with them... they deserve to be on carte blanch. might save a few propspective victims.
It's 2021 and they still at it.
Carte Blanche better call me too for my opinion. This is not okay.
And 9 just sent carte Blanche an email.
This is the email address editors@carte-blanche.org but you have to complete it online.
I also have a story to share and recordings, they are such bullies and went as far as to threaten me to put down my complaint on hello peter.
I'm in the same situation. Joined but had to cancel...damn what a headache. They deduct my money even though I've never used their services. The charges of disputing these debit order are sky high. Just got off the phone with one of their so called "legal representative" threatening to take legal action against me. They are so rude. They are not getting my money, They can blacklist me if they want.
I know what you talking about her name is Diann, she has been making threats about getting a garnishee against my salary and when I advised that I am the HR / Office manager she had the nerve to tell me I am just a receptionist, and seems like there is no one else to deal with