MOGS.com / MOGS.com - #1 Phony with the rudest customer service
I'm reposting my comment here as a separate complaint against MOGS.
I ordered from mogs.com 3 days ago where I had the most disappointing experience. Their chat queue is terrible and after 35 minutes of waiting an agent finally picked up and I VERY NICELY asked why I still didn't have my gold and guess what? I was told: "well if you think you've been patient enough we can give you your money back." My, my, aren't we testy, I wanted to say. But I kept my cool and told her that I didn't want a refund; I was merely asking why I haven't received my order. She said, "I know but we are having trouble with supplies. So if you don't want another long wait we'll just give you back your money." Before I could say anything, she ended the chat with a "Come back when you have decided."
When I have decided what? That I WOULD NO LONGER WANT TO USE THEIR SERVICES? If that's how they treat their customers then I certainly wouldn't want to do business with them again! I chose mogs.com because I read in other sites that they are the best gold sellers in the industry, but after my experience with them I'm beginning to think they are PAYING those sites to put them in the #1 spot!
As of today I still don't have my gold and I sent so many emails to them my fingers are sore. The chat queue now says "Currently 7 users waiting for Live Help". I am desperate for an update - anything to let me know if I'm still going to get my gold. But it looks like I'm not going to hear from them until I FILE A CHARGEBACK!!!
TAKE MY WORD: DON'T GO TO MOGS.COM. You'll be sorry!