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Moe's Southwest Grill
Moe's Southwest Grill Customer Service Phone, Email, Contacts

Moe's Southwest Grill
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1.1 264 Reviews

Moe's Southwest Grill Complaints Summary

7 Resolved
256 Unresolved
Our verdict: If considering services from Moe's Southwest Grill with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Moe's Southwest Grill reviews & complaints 264

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10:15 pm EST
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Moe's Southwest Grill food, service

Last week I stopped at moes just to grab a side of queso and chips, I waited in line for that for 20 minutes. This week my daughter wanted to go for kids eat free. So my husband, daughter and I plus are friend and her son went. We waited in line for 25 minutes from walking in the door till getting our food and there was only 1 person before us. The meal came and it was cold, all 5 of us ended up with diahrrea afterwards. The customer service is non existent, the staff is miserable, they mumble and they are slow. The food in thr trays looked awful. They hadnt been stirred around, one kind of meat looked like it was dog food from a can and when my child asked what it was thats what i told her and the staff laughed. Some how with kids eat free we still paid $30 for 2 meals and drinks, thats outrageous. The soda machine has been out of most stuff for two weeks. Last week rhe pineapple salsa was great and sweet. This week is was so hot I couldn't swallow it and it was full of cilantro stems. We went because our daughter wantrd to but it was the worst experience ever we would of been safer having frozen meat from the dollar tree. We are very disappointed in this select store and even more that we all got sick.

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12:55 pm EST
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Moe's Southwest Grill overcharged by the restaurant cashier for an item I did not receive

Location:
Odessa FL Store # 6625
Order # 182
Date: 1-21-19
Time: 12:57 pm
Order Total: $28.18

The cashier ran up three bowls and two had extra meat on them. The third bowl did not. I watched the prep person prepare my bowls and he only put one small scoop of chicken on the third bowl. I told the cashier and she asked the manager who had been walking back and forth on the front line and who did not put my bowls together. He said that there were x-meat on all 3 orders. I said no there was not on the last order. The cashier charged me for extra meat on the third bowl and the manager was not the person who put the bowls together. This restaurant has done this in the past and as far as I am concerned they over charged me for an item I did not even order nor receive.

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1:26 pm EST

Moe's Southwest Grill steak and chicken and service

Chicken is grizzly as well as steak this Oceanside new york moes is going down the dumpster fast. They never have the lime crema for the 3 amigo tacos. Why advertise it and put it on menu. I ask for it and they say they dont send it to us wtf? Wish i could post a photo of the 1 inch piece of grizzled steak i just got on my taco. This used to be okay when they first opened but as usual they got too comfortable and very lax. Floors are filthy too. Corporate step in ans correct the problems here.

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6:12 pm EST

Moe's Southwest Grill service

At the moe's location in queensbury new york I have had serveral terrible experiences that leave me going to chipotle. I always come back for your quest however I went in today there was ten people in front of me and it took over 40 minutes for me to get out of there. The service was terrible at the register where an employee named frank continued to be clueless and give people attitude including one family that stormed out and myself. I am very upset about this experience and hope to see improvement in the future thank you.

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Anita Bawnghit
, US
Dec 17, 2018 9:02 pm EST

I miss Moe's. Used to have it a few times a week when I lived in FL.

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8:49 am EST
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Moe's Southwest Grill food/service

On 12/3/18 at 8:30ish I ordered food from Bristol, CT moes on Farmington Ave ; two items to be exact. I ordered a closer talker. On the close talker I ordered rice, ground beef, black beans, pico, roasted corn, extra sour cream. On that Order I received lettuce ground beef, black beans and what looked to be like sour cream and on top of that feta. My boyfriend however ordered two simple tacos and we did not even receive those. It said we were refunded however I was not.

I am extremely disappointed, i am a huge fan of moes but to order food after a 14 hour day and receive not at all what I ordered and my boyfriend didn't even receive his food at all is a little ridiculous. I understand it was near closing but you guys were not closed yet and I should of received what I ordered.

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7:18 pm EST

Moe's Southwest Grill service

Today I was rudely treated by the cashier that was working there. My friend was walking from shoprite with me over to moes so I didn't have to go alone. She had a chipotle container with her that she was eating on the way over I went in to get my food and was rudely treated by the cashier. She told my friend once that she shouldn't have that in there and okay we understood but I had to get my food and we were leaving. So she continues to tell my friend how insulting it is and saying you can't have it in here you can't have it in here and we heard her the first time I just needed my food. So I get my stuff and go to fill my soda and she stares and continues to tell us what she already told us and she said again you can't eat that in here and again We knew I just needed to get my soda. The way I was treated today was not right I work right across the way and I'm pretty upset that I need to take my services else where and my friend and I should not have been treated the way we were.

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9:37 am EST

Moe's Southwest Grill staff

Last month, my girlfriend and I ate at Moes in Albany, GA. The food was great as usual but I couldn't finish my food after I saw the staff member cleaning up. She had no gloves or hair net on and was taking out the trash and cleaning tables. After that I watched her not wash her hands and proceed to put ice in the coke machine and then take up all the salsa to put in the back. While doing so she sneezed and did not cover it so her germs were now all over the salsa that customers were going to eat. It really grossed us out to the point that we left and couldn't eat our food. Needless to say we will not be returning back to that location any longer. I just felt you should be aware of this before someone gets sick or the health inspector sees the same thing we did.

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10:27 pm EST

Moe's Southwest Grill unethical behavior

Brought food back in (from a take home order) for a refund because of a big ball of hair in it. (Not one or two hairs, a whole wad of hair. Made me so ill I vomited.) I noticed 50% of the employees working had extremely long hair, and clearly were making zero efforts to prevent this type of thing from happening. I had suggested maybe the employees should look into hairnets or some other alternative to prevent these types of accidents. To which I was immediately interrupted, confronted and threatened by an employee telling me to "shut my mouff (excellent english by the way) before I clock out" assuming he was saying this to make me believe he would leave the job at that moment to get violent over the situation. Very cute, and humorous if anything. I admit to being confrontational AFTER that was said to me. To which I make no apologies. It was disgraceful, and completely unacceptable, and unprofessional. I expressed that, and was continuously threatened. At this point, the refund does nothing, and could've been resolved in a professional manner. I will never return to any moe's location ever again, and will be especially bringing awareness to this particular location's complete lack of professionalism, and restaurant cleanliness standards. Unfortunately, there was no way of communicating my concern with this threatening, silly employee, so I did not get his name. But he was roughly 5'5, dark, curly long hair, worn in a bun. Also with a intentional line shaved in his eyebrow. I believe he might have been Latino. I run a business, and if I heard of such an incident involving one of my employees acting in this manner, they'd be fired on the spot. Whatever it maybe, I really hope the right thing is done with this issue. Completely uncalled for.

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5:26 pm EDT

Moe's Southwest Grill burrito

I ordered a burrito online (11/1/18) and when I got to the store (Laurel, MD) I noticed it was extremely small compared to previous times. When I confronted an employee to address the situation I was given attitude and terrible customer service. She even insinuated that it was my fault for only getting too few ingredients. After making me a new one, all she said was "see" trying to indicate that it was the same size as the first one, but clearly as seen in the photo, it is not. My desires le resolution would be coupons because I would still like to dine at Moe's, but perhaps a different location with good customer service

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7:58 pm EDT

Moe's Southwest Grill wrong food

Today was my first experience at Moes. All my friends were telling me that this was the place to go and I was so beyond disappointed. I ordered online because I was in a hurry and didn't have much time. When I got my order, I was starving. There was no fork included and not a single ingredient in my bowl was right. My meal was not cheap & one ingredient included was mushrooms which I never would have ordered because I am allergic. I called Moes in Bowling Green where I ordered from and asked for the manager. The manager was so beyond rude. I told her that not a single thing was correct and I am allergic to mushrooms. She started reading off my order which I completely understood. However, what my order was was not what I got. The manager quickly became rude and angry with me. This is not how I wanted to be treated considering I did not get the order that I ordered. I simply told the manager that she lost a customer and she hung up the phone on me. I will be sure to spread the word in Bowling Green that everyone should stay away from Moes.

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4:54 pm EDT

Moe's Southwest Grill food service, food

Horrible overpriced no meat burrito fell apart employees didn't know how to give points, on phone, wanted steak they had none then I said pork also out, charged me for cheese sauce no extra chips, no receipt much more to complain about me and my daughter not happy for paying 27 dollarsdidnt have any chicken on burrito, employees didn't care it was like cattle being pushed through, never will eat at a moes again

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6:15 am EDT

Moe's Southwest Grill wiregrass

This place is the most unprofessional place I've ever been too I have seen management curse out employees and employees crying on line also I know they arnt sanitary one bit as I've seen manger heather sneeze on grilled vegetables and proceeded to cook them and put it on line I'm disgusted with this store and the management. Should be shut down. Also I've seen the same manger I've mentioned spit on the floor with what looks like dip in her mouth. Corey the other manger is a disgusting slob and when I go for queso which is the only thing I'd ever get from this store I always see his butt crack and I find it vary disgusting my last visit I've seen roaches and mice. This place is an abomination and it should be shut down

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8:06 pm EDT

Moe's Southwest Grill the service and how I was treated

I went to Moe's for their free queso day (how could I not, their queso is great, and I love cheese). I got in line and the. Proceeded to order a free queso. The lady at the front asked me if that was all, when I said yes she told me to just go to the front to pick up my queso. I was confused because it made me feel like I was cutting in line, so I clarified with her and she told me again to just go to the front. So I make me way to the front and the man at the register then proceeds to yell at me in front of everyone telling me that I don't get special treatment. I then say, "she told me to just go to the front to grab the queso." He then proceeds to continue to make it a big ordeal (litterally all he had to do was hand me queso) and tell me to go to the back of the line and wait like everyone else. Which I would have done if I wasn't told otherwise. When I finically got my queso I was trying not to cry and the lady in front of me offered to buy my food (which was free) because she saw what happened. What made it worse is that they only filled the large container 1/4th of the way full. I get why he would've been frustrated, but that was 100% uncalled for and rude of him to do. I am very unhappy with the service I received and the quality and quantity of food I received.

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5:47 pm EDT

Moe's Southwest Grill memphis international airport in terminals c

Went for lunch with Employee 1 and asked for bowl, the lady was rude and did not have hot tomato mix and was not willing to refill. She said we are out of it and we don't have it. I told I will wait but she said take something else. I just walked away.

Went and same day to Dinner Employee 2 as I had a long lay over. The lady didn't have rice and refused to refill. Pic included. Did want to refill again. Left the place unhappy. Went to another place.

Never had this inferior service any city every traveled. I know this city is poor and unsafe but this place needs to grow.

This is on Sunday oct 10 th 2018

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8:50 pm EDT

Moe's Southwest Grill moes in cottleville, mo

I have never complained on a restaurant Bc I have worked in many but I feel it is necessary for this place. I love moes food but hate going to this location because every employee is rude, I actually looked it up to see if if it was a thing to have rude employees and some that ignore you at moes. Until I went to other locations I realized it wasn't true. I never complained Bc I got my food and it was good but I am here now at 8:40 pm on a Thursday afternoon I just got done working and tried to order and I walked in and they all stared at me with everything closed down and I said "I know you close at 9 right, are you closed now?" And they all just stared at me and rolled their eyes and then finally one said "I guess we can serve you but I only have pork and we're not making anything else" and so I said no thanks and left. I used to work in restaurants for 3 years and never once did we close before our close time because we are sti open to our customers. I am so upset with moes and this location.

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8:16 pm EDT

Moe's Southwest Grill the chips

i got a cup of queso, which to start off was already only halfway full, then i was finishing off the chips only to finally look in at my selection and see this disgusting moldy looking chip. lost my whole appetite and i am completely disappointed because i was already disappointed with my purchase and to top it off almost ate this chip. overall this was just disgusting

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3:05 pm EDT
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Moe's Southwest Grill guacamole

I purchased a side of guacamole along with my chicken birthday burrito at the moes near my school in lawrenceville on Duluth Highway. Everyone was super nice and helpful, but my guacamole was forgotten and by the time I realized, I was already at school so I tried to call the store about coming back for the guacamole and no one answered. I have no problems whatsoever with the store and found it exemplaray, I just didn't know any other way to get the guacamole I paid for with cash but is shown on my app that I purchased.

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9:40 am EDT
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Moe's Southwest Grill staff

When I went to visit the wolf road location in Colonie, I couldn't even stand what one employee was doing and saying. Her name is Jessie and she kept snorting snot very loudly instead of excusing herself and going to blow her nose. When I got a chance I asked her if she needed a napkin as I was reaching out to give her one to try and help her being around food, and when she acknowledged me, she smacked her lips and said "stop bugging". Not only does this seem unsanitary but she was also very disrespectful when all i was trying to do was help.
I'll never visit this location again not only because of the disgusting way that staff member carried herself around but the amount of disrespect compounding it that I was also met with was uncalled for and out of line. Jessie should be trained or retrained on how to have much better personal hygiene and customer service skills.

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10:30 pm EDT

Moe's Southwest Grill server put very little chicken

Sunday Sept. 23 Moes Moorestown NJ lunch time. Ordered 1 chicken, 1 steak, 1 carnitas bowl. Steak and Carnitas had good amount of meat, but chicken was very little. Server used a small cup and did not fill it up with chicken then I asked to put more chicken since he did not fill it up and server was rude and said he will not do it and I have to pay extra. Talked to another server and talked with manager but both did not do anything. Never had this problem with Chipotle, Qdoba, and Pancheros. Very disappointing and frustrating.

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1:18 pm EDT

Moe's Southwest Grill service

We stoped by today afternoon for lunch totaling $24 for 3 of us. The food served was very less and inspire of asking repeatedly, the server chose to ignore our request trying to humiliate us. Also in the end the receipt was not printed properly, it had more than half of information missing. When I asked, I was told that's normal. I can send you copy of receipt as well if needed

Kindly refund the amount or send a gift card as compensation

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Phone number

+1 (877) 663-7411

Website

www.moes.com

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