Microsoft
reviews and complaints

I read the e-mail from Steve Akers above and thought I had posted it. I have the same situation. I received 3 order numbers, sent multiple faxes showing proof of purchase, kept getting e-mails from them that didn't make any sense, & have been told several times(by e-mail) I must now purchase Vista since the promo is over.

I tell you, if I ever get my hands on whoever is responsible I'm going to wring their neck! This is not likely though since their sneaky like Al qaeda. Does anyone know where the heck they are or how to contact them?

It's not that I want the Vista so badly but just to force Moduslink to deliver what was promised. I'm up for any lawsuit. I still have all e-mail docs showing their many order numbers which shows how screwed up their database was.

I to am very frustrated with this rebate. I purchased two Gateway computers back in January and filled all paperwork. After repeated attempts, they sent me two toshiba discs instead of Gateway discs. I sent the two back to them on 8/1/07 and have had no correspondance since. If there is a class action suit, I would be more than willing to be a part of it, since all you get is recordings saying the upgrade redemption is past and the email is a form letter stating the same.

Has anybody received any resolution, or is there a hungry lawyer willing to take on the big guys

Don't worry, you don't want Windows Vista anyway...

It happened to me too. First, the site i went to said approved... then today i checked it again, and it said canceled. What is this all about? I tried calling the customer service number, and got a recording saying to send an e-mail. I sent an e-mail, and they replied by giving me the same freaking number to call! Does anyone have any clue how to get a live person on the phone with moduslink?

Me too! I'm no idiot... I filled out the paperwork as requested and and got some slip saying i didn't fill it out correctly. BS. So then i faxed every piece of paper work i had to the company and still nothing. My link from them says order approved but there is no shipping date.

I suggest you contact the fraud unit of your states Attorney General's Office. Also, that you write a letter to Best Buy, enclosing copies of the documentation for your Vista disk, and demand that they furnish you with a Vista disk or face a lawsuit as did CompUSA over rebates not delivered on merchandise that they sold. Send the letter certified mail so that you can prove receipt. You should find the corporate address for Best Buy on the Internet.

I also bought a (Gateway) computer at Best Buy in January '07 with the "free Vista upgrade" promise and subsequently sent in ALL of the information requested. Recently, AFTER the promotion expiration date, I got a letter stating that they were unable to process my request due to "order number not provided," along with a web address to look it up. The Moduslink web page requests an order number in order to look up your info! THIS IS COMPLETELY FRAUDULENT. (I was aware that many of these rebate enticements were designed to make it difficult to actually be redeemed, so I was VERY careful to supply everything requested, including a return receipt).

These scams are obviously designed to entice a purchase while virtually guaranteeing that few, if any customers will be able to get back their rebate. By enlisting an outside agent (Moduslink?), Gateway and Best Buy can try to shield themselves from liability.

Any info. re. a class action claim would be appreciated.

(p.s. Brad, I also bought a Mac last year and had no trouble getting a printer rebate as promised)

Same problem with my ACER. I think they had a lot of orders and to discard some of those they did this "carobacy". They say that the VAT number isn't correct or credit card not verified... ###! Now they say we lost the right to the upgrade, as the systems are closed. My credit card information and VAT number were correct, and they did this to 2 orders for 2 machines.

I too am ready to sue MODUSLINK, GATEWAY, and MICROSOFT.

They actually did ship my "express upgrade" -- albeit not until March 29th. Then they STONEWALLED me on providing any shipping/tracking info. Yesterday I learned that they totally screwed up my address, and the package was returned as "undeliverable" a month ago. My requests (via telephone & email) for them to re-send it have run up against the infamous MODUSLINK STONEWALL.

...And of course Gateway and Microsoft deny any responsibility. Let's see if the courts agree.

By the way -- to put Microsoft, et al in perspective -- I ordered i'Life '06 for my Macintosh Powerbook last week from Apple.com. It arrived less than 48 hours later ... Free shipping ... and I got an educational discount.
Mac versus PC? Seems like an no-brainer now.

I also bought a Toshiba Notebook computer with the free VISTA Premium Upgrade package.

I bought from BEST BUY on December 18, 2006. I had the people a BEST BUY fill out the required REBATE RECEIPT information. I mailed this to the proper address on January 7, 2007.

On Febuary 20th my wife and I left for Florida, we returned home on April 7 to find in the mail the same form you mentioned above, (you left out the confirmation order number) so on Easter Sunday I tried to go on line, every time I submitted the information it came back (invalid characters entered) spent over 3 hours trying. On April 11 2007 I finaly got online and got a confirmation number and mailed it to P.O.box 1918 (you know the rest).

On April 30, 2007 I received the same form saying I need a confirmation order number. I called the number to be told it no longer active?

I went to BEST BUY the manger said That not his problem, its is TOSHIBA's. Or I made a Mistake.

The only mistake I made is trusting BEST BUY
and Toshiba.

I really think it is a scam they ran to sell computers.

I completely agree with you. Actually the situation here in India is absurd for most manufacturers, but right now, MS is the one that really gets my goat. My brother bought a console in Dubai and when he shifted back home this year the power supply conked off in a month or so. I got a replacement from Dubai because MS refused to provide one and it conked of again a couple of days ago. Obviously I am pissed. But the most infuriating thing is the attitude at MS. I understand why they have a policy regarding warranty support in India, but not providing spares when one is willing to pay for it is ridiculous. First, you can easily penalise customers for buying grey by charging for parts instead of warranty support. Or even charge slightly higher for the part to serve as a deterrent. But going even beyond that, surely there is a way to manage this in a way that differentiates between fair use and unfair use from their perspecitive.

I have similar problem. I bought one from US and took that in India. Now Microsoft tells me that I need to buy a whole new xbox 360 and they cannot sell me a xbox 360 power cord... this is ridiculous.

We purchased a xbox 360 game system for my son Christmas 2006 and the system has stopped working 1 year and 1 month after the purchase. The warranty on this product is 1 year. Surprise surprise! After speaking with a manager at GameStop we were told that there was an extended warranty issued by Microsoft because of the problems customers have had with these game systems. The warranty was for an additional 2 years. Evidently, there have been A LOT of problems with this system. I called the number given by the manager and was told the extended warranty only covers certain problems and mine, of course, was not included. I will have to pay an additional $99 for the repair of the system on top of the almost $1000 for the game system, accessories, and games that have been purchased just over a year ago. The public should demand that these large companies be held accountable for all of the problems that they obviously know about via the repairs that come in through their repair department. I just wanted to issue a complaint to let everyone know that I would never purchase another game system from Microsoft and hopefully give information to anyone thinking of purchasing one. I am also hopeful that if enough people issue complaints and speak up that something may be changed and maybe that they will not think of us as just another number and actually start thinking of us as customers.

i got the 3 red lights i got the old your warrentee has run out sir u must pay £65 to fix it and then said i had to use a credit card which i dont have so im writing a complaint email and letter to every available microsoft division till i get an answer as the one that went to xbox support replied and i quote "to check on your xbox repair please vist xbox.com " that was it i wrote a big email comlaining of my problem the lousy support i recieved and asking for answers on what to do next to get it fixed and thats what i got what a jip how do they survive on repeat custom ?.

I really loved the brief time that i have gotten to use my 360
but it doesn"t work now an i can"t find any one to fix it!
this is B.S can you help?

Same thing happen to me. I pay all that money and my system been to Microsoft twice and still today my xobox live is not working. Yes, the customer support SUCK!

Call the better buisiness bureau...microsoft has a bully attitude when dealing with people and hardware problems...they will not budge on anything and are totally useless

I have been talking with the BBB and they are actually being helpful..

My original console lasted about 8 months before I got a new one and now after another 9 months will not read media and turns off randomly

I called again and they said only the 3 red lights are covered for free...and I had to pay 100 bucks to get a new one.and when I refused to pay and asked for reasons why they would not stand behind their product I got the usual sorry sir B.S...and she even had the nerve to tell me that it sounds like the three red lights are probably going to happen and to call back when that happens.But it won't read any cds, if I can't use it how are the red lights going to happen!

I for one have had it with Microsoft and will be going to get a nice new PS3 (That will work for more than a few months)...If you want to get back at microsoft, just spread the word.Let anyone who is thinking about buying a system know that the 360 is a pile of CRAP and the support sucks!

I hope their next console flops!

I have sent back 8 360s and they keep sending me refurbed stuff that works for like 2 days i think it is ridiculous 8 times 8 times some one please wtf can i do.