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Modnique.com / Their customer service lacks empathy and a sense of urgency

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I ordered two jewelry, one necklace and another ring at the same time. One item took 19 BUSINESS days to be shipped. The second took 25 BUSINESS days. So I pretty much waited a month and a half to get these items from the date of order up until it was actually delivered. I contacted customer service but had not come to a resolution about the delayed orders, except for the standard explanation about their processing methods, which should be corrected as it clearly misinforms the consumers. Their customer service lacks empathy and a sense of urgency.

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