ModLily
reviews and complaints

"1st order" 2 bathing suit and pair of shorts. I rec'd 1 bathing suit & shorts. Charged $56.94. WAY OVER CHARGED price. I'm returning the bathing suit. Looks like hell and very cheap. "2nd order". Never rec'd and at this time I forgot what I ordered. Charged $73.31. CANCEL ORDER! I am so angry with your company. RETURN THOSE CHARGES TO MY BANK. I 'LL PAY $15 FOR THE SHORTS. That is it.

I received the item on april 9th. Item does not fit and I have spent hours going thru all the I could fine on how to return the item and get a refund if I do not get any news soon I am going to sent it to the is in nj. Then I am going to write a note on the review notes on your website and tell everyone not to buy from your webiste. I really do not want to do that but seen to get anywhere by feeling out this compliant form

I ordered two wigs March 4, 2022 and received them March 31, 2022. Unfortunately , they didn`t look anything like they were pictured on Facebook. One was yellow in color and the other one was auburn. I immediately sent an email saying they were not what I ordered and wanted a refund of $87.97,with an email showing a credit to my account. I said I would return the wigs. Today is April 11,2022 and I still haven`t received a credit and it has been such a hassle trying to get my full refund. I am entitled to a full return according to your return policy, which is not stated as " No refunds". I am tired of this run around trying to swindle me out of a legitimate refund. I have never dealt with a fraudulent company before and cannot believe how incompetent it is. I would like a return address beside the one in China ! How absurd to ask a customer to return an item to China when the return address on the package was from Cedar Grove New Jersey ! I had a live chat with Emily Friday, April 9, 2022 and I thought she had resolved this issue but never got a credit and never got a reply within 12 hours as expected. Still have not heard from anyone. I can`t tell you how disgusted and disappointed I am trying to get my refund. Have not had a response to my last email dated April6, 2022. Please help me with this deceptive company practice. It`s false advertising to say the least. Thank you, Judith West Confirmed Order # 4982

I returned a few items and the person on chat said that my refund was already initiated on 3/21/2022 and I would receive my refund within 48 hours. I chatted with them again on 2/25/2022 and was told the same thing. Today is 3/30/2022 and I still haven't received my refund. I chatted with Maya again today and she is promising me that I will receive my refund within 2 working days. Very annoyed that it's taking so long to receive my refund.

I placed an order with ModLily on Nov 24th. I received the tracking info and started tracking my order to see when it would arrive. Today is Dec 17th and after all this time, there has not been any tracking info at all so I don't know where my order is and after 9 or 10 emails to customer service. I still don't know where my order is and all they says is "when get the border refuse it, return it and we'll give you a refund. They have ruined my wife's birthday because these were birthday gifts but now they will ruin Christmas too. I will never buy from them ever again.

I made an order for four tops November 2, 2021. I received the tops at my home on or around November 13or November 14, 2021. I saw that the tops were not of my liking and returned all but one of the tops to: 371 Little Falls Rd Ste Unit 4, Cedar Grove, NJ 07009 USA. Consignee:Habit Parcel, RMA Number M105421495. I checked the tracking number (9505511087321317499534) on the date that the recceipt stated that the package would arrive and it stated that the package arrived at 8:08 am. I notified the company and was told that the trackingnumber was wrong and to keep checking. I was given a Ticket Number, TSN:T5273897169. To this day, I haven't received a refund or any other communication.
I even sent an email today requesting a refund.

Do not do business with this company! I need to return a few items. I cannot get into my account to even begin and when I live chat they send me to a "computer expert" to sign in for only $1. What a scam! I should not have to pay to get resolution to their policy! Not having a phone number to call is ridiculous. I will never order from them again!

0XW01372PR1393544
Transaction ID
0XW01372PR1393544

Transaction date
Jul 27, 2021 13:31:41 PDT

Merchant
Modlily.com
[protected]@modlily.com

Instructions to merchant
You haven't entered any instructions.

Invoice ID
M2107280431405945

Shipping address - confirmed
Curt Wilson
3271 30th ave
knapp, WI 54749
United States

Shipping details
The seller hasn't provided any shipping details yet.

The money was taken out of my visa account. No way to contact anyone regarding my purchase. I would like to cancel my order.

I placed and order for a swimsuit and received it today and I was satisfied with the quality. The bottoms are the correct size (XL) and fit fine; however, the top is 2 sizes smaller (M). I don't care to just wear the bottoms and go topless, therefore, I would like to get the correct size.
My order # MM2006282149421450. Please correct YOUR MISTAKE by sending me the top in an XL.

I ordered a top, it arrived and was soaking wet in the bag which it was packed in at your factory. I was informed to return it by tracked mail which cost me £13.50 and your a company have refused to repay it. They keep saying it is my responsibility to pay the charge and yes I agree under normal circumstances, I.e. if I did not want the item, but this was returned due to your company's unhygienic practices. I am finished with all the messages backwards and forwards and will now seek legal advice. I only returned the item because of the company's lack of care in the packing department and I am now out of pocket. The offending item stunk of what I can only describe as urine. Disgusting. I will now flood Facebook/Twitter and any other source with such detrimental reviews it will be a wonder if you sell anything else in the U.K.

I ordered an item which I recieved but the item was to big so I returned it to the return address on the parcel with all the paperwork but they are saying they have not recieved the item back so they cant refund my payment. Can you help me to locate my item. Here is the tracking info of the order: M1909180119003881. Shipping time 2019-09-18 09:00:23. The Shipping Company: Yanwen express. Tracking Number: UE825786134YP and the Tracking Link:http://track.yw56.com.cn/en-US.
I would appreciate if you could find out the address and contact number to where my item is at present moment.

I never authorized any payments to be pulled from my checking accout.
The dress that I sent back has not been credited to my accout Please do so asap.
[protected]@yahoo.com. Phone [protected] I had thought that you would be the dress and other clothing would be the perfect store for me but it turned out to be the worse.
The time that it takes to get your money back is weeks and some months . I think that you must be a vender that get other clothes and buys them out and resales them out
that is why the dresses never fit. I know that you are from another company so no one can help the customers on in USA. I would if you can Just return my 164.44
Linda Brown

I ordered two shirts from Modlily and they took at least a month to arrive. After arrival, I tried them on and did not like the fit. I was afraid that once washed they would not be the same size. I reviewed the return policy and found that I could return the shirts. I was able to print out the return label and sent them off. Never worn, not stained, the exact same shirt I ordered and they shipped. I received this response from them:
Return Items:[protected]-2-M, [protected]-1-M .
1. The items are defective.
2. The items have been stained.
3. The items are not same as you choose when you return the order.
4. The items have been used.
If there is still any inquiry, please feel free to reply and I will be always here to help.
Best wishes! Best wishes my behind!
What a joke, they were not defective, only if they made them that way. They were not stained, never worn and only out of the bag to try on. They were exactly what was shipped to me and they were not used except to try on as requested in the return policy to show the issue.
Do not buy from these people, they have extremely bad business practices... I want my money refunded!
Order No. MM1905010256578883

I ordered three swimsuits at the end of January 2019 - two of them arrived and as of 3 days ago, the third one had never arrived and I was always fobbed off every time I followed up. So after complaining yet again to them I received one response saying how they were very sorry but the package had been returned to them because I had not been available to collect it in Dubai ( this is totally wrong and no courier company ever called me to tell me they had parcel for delivery - I receive a lot of parcels from various companies ), yet another agent told me it had never been shipped. Obviously the left hand doesn't know what the right hand is doing

Messages are going back and forth and they are not answering what I am actually asking, nor has anyone provided me with an e-mail address of management to complain to as I keep asking. Furthermore someone replied this morning saying they will expedite the delivery of this after I have asked several times for a refund. I do not want this package any longer, I do not want delivery of the parcel ( normal or expedited ), I do not want store credit, I want nothing more to do with Modlilly and I would not use them again in my life EVER. I want to close account with them for EVER. Butt agents do not read and answer the message being sent. It is also difficult to know if the Modlilly agents are just incompetent or purposely trying to annoy by ignoring the questions being asked

This is a shame as I have actually ordered a lot of things through Modlilly in the past and until this time I was always satisfied with what I ordered and timeframe I received it in. However after this bad experience I will never use them again, their agents are beyond incompetent, they do not wish to refund money for an order they have not even sent out since I ordered in January and they are frankly a company of crooks and I will always now advise people to avoid Modlilly and never order from them as unreliable.

I am trying to attach the e-mail correspondence that has gone back and forth, however this system will not allow me to do so, therefore I am putting snippets of the communication that has gone back and forth. You can also see that after ordering this at end of January it was finally shipped out mid March ( tracking information was always unavailable )

One very annoyed and unhappy customer who just wants a refund for the items which was never received and which they have in hand so I can get divorced altogether from Modlilly.

Regards

Stephanie

[protected]@hotmail.com &
[protected]@yahoo.co.uk

I ordered four shirts from this company, on line. I don't remember the date, I received no e-mail confirming my order. On 12/28/18 I received the order, there was no information in the package: receipts, return instructions etc. The fabric is poor quality, the sizes are too small or too big, all ordered in the same size. Trying to find information on line, is hit and miss. On 1/23/19 I found their return policy page, I submitted my refund application, received a "ticket" number, and have not received any communication from them. I guess I am stuck with merchandise I won't use. I'm not sure what you can do for me, I just wanted to let you know about this situation. I would like a full refund for this merchandise. My order number is MM1812310742267731. I obtained this when I found the return policy page. My Ticket number is T4695415677.

Modlily was doing a lot of advertising on my facebook account and thus ordered from them 4 articles of clothing on November 20, 2018. These articles of clothing were Holiday clothing with Santas, and Christmas themed. I received the 1 package with 2 articles after Christmas and the 2nd in the New Year with remaining 2 articles.
They say they have a 30 easy refund policy this is not correct. You have to ask permission to return. You need a ticket number of sorts. When I did get a response it was "Are you sure you want to return." I've tried 4 times to get an answer on how to process a return and received nothing but a copy of my receipt. No address No nothing. Items never worn. I didn't realize it would take 6-8 weeks to receive that was never revealed when ordering. Frankly I truly believe I won't receive a return address from this outfit. The packages I received (via China) were mailed later from 2 didn't address in California.
I contacted them Dec 30, Dec 31, and Jan 7, and again today through messenger.

I have been trying for several days to get shipment info on my order that was placed several days ago..all I am getting is the run around?when will my order be shipped? You have already charged my credit card..PLEASE HELP ME WITH THIS ISSUE..
Betty Donaldson
5075 S.Escondido St.
SLC, Utah 84117
Phone number: [protected]
I surely will be hesitant to order from you if I cannot get this issue resolved.

I wrote you and told you that I had an order that I wanted to send back except for one blue blouse I would keep. I would like a refund of the articles that I return, please.
You sent me a ticket number (above) but I have not heard from you since. I have no idea where to send these articles since everything was in Chinese.
My name is Peggy Smith
I had the order sent to 94 Cobb Road, Highlands, NC, 28741.
My email address is [protected]@gmail.com
My phone number:
cell. [protected]
Res. [protected]

On April 3, 2018 I cancelled an order immediately after I placed it because I was worried that I ordered the wrong size. I received a message that that I would receive a refund, but it did not come in a reasonable time period. I contacted them many times and they insisted that a refund had been made, but my bank statements show no such refund. After several more messages I was told to check with Paypal, even though I did use Paypal. Now they have removed my "ticket" from their site so I cannot contact them about this matter any further. This is a scam outfit and I urge everyone to beware.

I order a swimsuit but it is way too small. I tried contacting them about a refund and they refuse to respond. they say they have excellent service? well I wasted 20 dolllars, and they will not honor there refunds policy. I tried email, live chat and they say I should contact customer service an agent but they wont give me their number. Then I tried to log in and they will not allow me to log in.