Modanisa
reviews and complaints

DON'T shop with them, they don't deliver to the UK, and don't refund- and don't even respond!
I ordered from Modanisa 3 times and they were good in the last 3 years hence I ordered again but I regret it this time.
My order was in 23/04/2018 and the expected day to deliver was 30/03/18 and until now I didn't receive the order.

In the beginning, the tracking option says that they failed to deliver because of the bad address! even though they had delivered before to the same address! plus they used to send me a text message to inform me that they will deliver on that certain day at that certain time. This time I didn't receive anything! and they lie and say bad address!

I emailed them, they replied that they will attempt a second delivery as if there was a first delivery! what a joke!

Since this email, I am waiting for my order
to be delivered and I send a dozen of emails to them with NO response!

Its a month now and they also stopped the tracking option so I don't know what happen to my order and my money.

DON'T shop with them, they were good in the past, but now, they don't ship to the UK, they don't respond, They don't respect the clients and they only steal your money.
The Worse Experience ever.

This just awful experience, I just lost my money, no I didn't lose, they just steal them! I ordered clothes on 26 of April, it was written that delivery to Ukraine takes about a week! Now it's already one month and nothing! But the most ridiculous thing is that they don't care at all, they just ignore my complaining, my letters, don't call me back when I left my request. I really don't know what to do, where I can complain about this? How can I get my money back?

I have been shopping with modanisa since 2015. In each purchase, I had problem either with the material or with the fitting of the products. It did not return it due to the return shipping costs that I recently came to know is not worth it. In the beginning the products were cheap so were the material; therefore, I did not return it. Recently, I did a purchase were the defect was the sizing, which other products of the same size fit me except the one product that has same size but did not fit me. Modanisa does a poor job in giving detail about the size of the product. It does not say if it is fitted, standard fitting, or loose / regular fitting. It does not even advice to take an inch high than the actual size. I had this problem since 2015 till today 2018.
When I first time decided to return them the item it cost me $90.00 for shipping Canadian for the Product that I purchase was $120.00 USD. In return I get only $60.00 USD amount as REFUND, very disappointing and upsetting company. Even after I emailed them with the attachment of the Detail, RETURN SLIP of the PRODUCT, Letter of DUTIES (tax) THAT I WAS RESPONSIBLE TO PAY here in CANADA, and COST OF THE PRODUCT THAT I SHIPPED THEM BACK (THE receipt of shipping) RETURN AMOUNT WHICH I MENTIONED EARLY. I EMAILED them 3 to 4 times on all 3 email address: [protected]@e.modanisa.com, [protected]@modanisa.com, and customer.[protected]@modanisa.com still they did a MISTAKE IN refunding me only $60.00 USD when the product I purchased was $120.00 USD. It is a completely Rip Off!
Very disappointing and upsetting. Very Bad in Communication and Looking into Details is very poor.
This always has happened to me with each order purchase I made with them to Minimum One Product.
VERY BAD COMPANY; BE CAREFUL WHEN SHOPPING ONLINE WITH THEM. This company will not even compliment you for the mistakes they do from their side.
Very Recent Purchases: April 2018.
Modanisa [4286494]Product Details: 404477

Is the 3th time I ordered from you, every time was a problem with my size and quality of the dresses. I never complain because I think every body needs a second chance, but now is enough. From 10 items that i've received 4 of them are small. What we see online.. You can not compare with what I have now. Washing clothes. After first wash they will be good for bin. I've tried to look everywhere for a form to complete but was mission impossible... Please do something.

Hi,
I orderd about 151.21 GB in uk my TR id num
[protected]
Zareen malik
House 4
Thurston avenue
B69 2 ba
Odbury
Uk
Im looking for return form on Modanisa web since 15 march 2018 but always appears that page couldnt found page can have been removed or URL problem.
I need to rerurn 3 item before 14 days as you have return policy but dont know how i get forms please sort out for me im very good customer of Modanisa and highly recommend modanisa to my family and friends i really dont want to be disappoint.
My email add is
[protected]@hotmail.com
Contact num
0044 [protected]
Please contact me soon

This is my complaint to modanisa.com

Dear Sir/madam

I have been chasing up a refund for a a few weeks now.

I keep being told it is being investigated.

I do not understand why it is taking so long.

I ordered two coats. I clicked the button for a refund on the website of which it provided me with one return form.

On this return form it asked how many items. I wrote 2 in the box and salotaped this on the return package in clear view.

You only refunded me for one item.

You received two items back.
You have the return form of which I wrote two items.

I do not understand the fact that you have both coats back so why it is taking so long for you to realise this.

The only other thing I can think is maybe a staff member has stolen one coat and you do not know what to do.

I provided the return tracking number of which you know what time it was returned and signed by whom.

You can look at your cctv footage or query the person who opened this package.

I am very disappointed and I am considering writing a bad review on YouTube and reporting this to trading standards.

I have been told it is being dealt with but I feel like you are delaying it and hoping I give up.

Everytime I call an advisor says someone will call me back in a few days and it will be sorted. I have called every week. It has been over a month now.

Please can this be sorted as soon as possible.

Regards

Kiran Zaman
Tel: [protected]

I have bought two dress from modanisa. Both dresses are short. I am not a tall person. I am just 5'5'' but one of the dresses that I received today fit someone who is 4 inches and other dress is 5'3''. When I contacted, the customer care personnel were not helpful. He didn't give the return details, and on top of that, I have to pay the return shipment. I should not have inquired extra expenses when the mistake is not my side. This is truly unacceptable. Very disappointed!

This was my third order with them. I order about $190 Canadian worth of items. One was out of stock, so for that I was refunded but then when they shipped the item, the customs charge was super high becaus they declared that I had spent $290 Canadian dollars! They made the mistake and when I contacted them, they said it was my responsibility since they don't deal with customs, but they themselves made that mistake. The fees I had to pay wouldn't have been so large if they delacrded the correct amount! And they would not own up to their mistake. On top of that, their customer service sucks, the lady calls and confirms my phone number then hangs up and then I get an email saying my issue must probably be resolved as someone "spoke " to me. That wasn't a conversation! WORST COMPANY ever! My friends and family are now warned against it!
I get that someone made a mistake but at least try to fix it. I have given this company so much money, one would except them to be loyal to their returning customers but they only care about money! I've now deleted their app and sworn against it!'

Ordered clothes which came were wrong sizes.. also false information on Toll free UK call on website.. called them.. asked if it was free he said no obviously your calling Turkey how can you expect it to be free?

Return information from UK... Nothing on website or paperwork included in the parcel s..
when I rang Modenisa he said I have to email them get a return slip emailed back to me to return within the UK. I was furious as I had returned previous items costing me £62.04 to return direct to Turkey as I thought I would run out of time.
Calls cost me £20.00.
They are not what I would call honest or trustworthy... Still waiting for my refund on
[protected] and
[protected].
Unbeknown to me I ordered the 3rd time before all this happened. After that very expensive phone call I found out the actual truth on the 22/01/18
Absolutely amateurs at customer service and how to deal on international level.. Inificient service a lot to be desired.

Would like a Full refund on the post I paid as nothing is explained on how exactly it works if you live outside of Turkey.
Very disappointed unsatisfied/ unhappy customer.

Order [protected]. I spent $260 on this order on December 15 and still didn't receive it. I have been calling you for 5 weeks and you guys keep telling me that you are investigating . Everytime I call you tell me it will take few more days . It has been 5 weeks so far and nothing is done. This is worst shopping experience that I had. I won't continue shopping with you and I want my refund.

I ordered a few items, my toal cost was £168 so it was a pretty big order, but when i received my order i had a number of problems:

1) 2 items were missing
2) another 2 were damaged (one had a hole ripped in the middle of front and the other had the gold button missing on the cuff of one sleeve)
3) a few were sent the incorrect size
4) size S and size XL are the same size even though the label reads otherwise.

I have tried to ring customer support one twk occassions but the number doesnt seem to work when you select 'english'
i have also emailed customer support but had no response. Please help!

In November 23rd, 2017 I ordered an item that is Five pieces, When I received it I found it has only 3 pieces and 2 pieces were missing. I contacted Customer Service and was told to take photos for the items I received and send them to [protected]@modanisa.com, I did that then waited 2 weeks until I called again and was told to send them again and so I did, then in December 14th I received an email from [protected]@modanisa.com that they'll give me a refund and requested me to send my Bank Account info so I sent them. and then no one contacted me nor a refund was received. I've waited for 10 days and then called the customer service again and the agent told me to send my problem to the chat agent through the website and when I did, I found that my Case was CLOSED and I've never received a Refund ! I called again the agent and told her so and she requested to chat again and send my bank info ! and after that no one called nor refunded me and even [protected]@modanisa.com didn't reply to my emails I've sent more than one email reminding them and complaining yet no response.
I feel so disappointed and I feel like I've been robbed of.
It's a very humiliating experience !
they are not trustworthy and don't respect customers !
I don't recommend them to any one.

Ordered over a month ago and i ltem never got delivered. Saying that its being investigated and i am being refused refund. I keep ringing and being told manager is not in. I have several emails and online chats where i keep getting the same answers. I am so mad! They all keep lying to me and saying i will get an email to tell me outcome of investigation. Wasted so much of my time to try get a refund! Item was £35 and i had to purchase a new dress for the occasion.

I wish there were no stars to review this company. I have ordered from Modanisa a couple of items order # 9864882 and when the items were delivered UPS notified me ([protected]) that Modanisa didn't pay a Brokerage fee of $150 which they should. Called to Modanisa and they promised to pay it as I paid for shipping and taxes. It has been almost a year since they promised and haven't paid yet. UPS I have been calling them 100 times and every time I call they keep promising same thing. To sum up, Modanisa lost a customer who purchasing constantly from them ripping me off for $150. Cheap unfair company.

My order number is 9864882. Order was made last year in 2016. Modanisa needs to pay Brokerage fee of $150.95 to UPS as the item was held in customs.

Unfortunately, I have to agree with negative reviews about this company. I am sorry to do this because I liked this website and wanted to give them another shot. But they ruined the first one.
In a nutshell. I ordered three items which were never delivered. I contacted them several times and they promised me to figure it out. Every single time. But the problem hasn't been resolved and honestly, I don't know what to think

I was very excited to find dresses that suit my taste and was delighted to buy a dress for a party. The dress I ordered had the dress measurements - 90cm, 76cm and 120 cm. But the dress I received was 76cm on the bust line. Had been calling the customer service every single week and they hangup on me or say I need to pay the shipping costs to get refund and that will cost more than what the dress is worth and so on. I'm at this stage where I'm ready to ship the scarf, bag and the dress back and get all my money that I paid for. Very very very poor customer service ever. I'm tired of calling them and I'm writing this review to let people know this scam so that others can stay away.

I’m extremely disappointed in modanisa. I was so excited to buy from the shop. I never received my parcel. In fact I had to call for my parcel tracking details. That was when I was told the courier tried to deliver my parcel. I missed the parcel and no card was left at door. I started calling for my refund and since 12th August, 2017, I have still not received my refund. The only response I received is to wait 14 working days. Today is 23rd October, 2017 and I am told again 14 working days. How long is 14 days? Modanisa stop deceiving the public, you never refund in 14 working days. I’m still waiting for my refund in my bank account.

Hi there,
I'm very much disappointed with your custom service team. I had called many times your lines and sent several emails complaining about the two ponchos I received - Black - Sultan-ı Yegah, Product Details: 259392
They had a terrible smell like Tabaco smoke and couldn't afford to pay the high shipping fee to send them back and I asked if you guys will pay the fees because it's not my fault. I was promised a refund and I haven't received anything. So can you plz find a solution to this issue. My phone is : +[protected]

I ordered some products on sept 19 with free shipping. Transaction gone throug on same day by PayPal, I recieved a email from Modanisa confirming order but no official reciept, instead is said to refer to Paypal for transaction. Ok, paypal showed transaction of 51.38USD equal to 65.25 CAN $.It looked little higher than I was expecting, so I waited for actual reciept from seller detailing products. Next email from Modanisa was to confirm shipping and ironicaly it was alarmed in red that I have to open package at arrival before delivery agent leave the door and make sure the products are intact?! still no official reciept. 2 -3days later UPS agent showed up with a package. The agent even did not let me touch the package and asked me to pay 26.42$ for import and other charges, after refusing to pass package for product check as I was advised in seller email even after I told him I will pay the import charge he just handed me a copy of UPS invoice so I can make sure it is my package. When I looked at invoice the first alarming thing was that toatal value of produt was 47.23CAN$ while PayPal has charged me 65.25CAN$ and then 26.42 for import charge, more than half the value of goods. When I looked further into the UPS invoice the breekdown of import charge was duty (7.95$), tax(7.17$) and two other charges of 11.30$. The delivery guy could not explain this extra charges and told he will return the package to UPS office and hold it till I call UPS BROKERAGE and get explenation regarding extera charges. I called UPS and they told 11.30$ is part of fixed UPS related duty charges and If I go to border to claime the package on my own I could save it?!.
I contacted the seller right away and asked why I have to pay UPS related charge when it was free shipping promotion and also requested official reciept of my purchase. After 3 emails and a phone call finaly they answered that they do not have control over duty and taxes that I understood and was ready to pay. They also added that sometimes UPS charges reciever above duty and tax and they also do not have control over it? really? so why you did not inform me of such a hidden charges at the time of ordering SPECIALLY when it is claimed free shipping.I sent them more 4 emails requesting detailed reciept but they did not respond till I left a review on one of review website. Quickly after review on Oct 03 they sent an email apologizing and sent me reciept and again insisting that they do not have control over UPS extera charges. SUPRIZE, details of reciept showed : 4 items: 17.12, 9.97, 5.69and 5.69 total of 38.47USD and there was 12.91 USD shipping that added up to 51.38USD or 65.52 CAN $ same PayPal invoice.
I contacted Modanisa and asked them why they charges 12.91USD when it was FREE shipping. after couples of days and after I opened dispute in PayPal they sent me another reciept, much smaller with no details just 4 line saying total price of products were 51.37, the shipping was 12.91 and they applied cupon for shipping so total cost of purchase ended 51.37USD.
TWO DIFFERENT RECIEPTs, so many discrepanies in invoices, clear breach of trust.
After more than 3 weeks of frusteration with this company the time I needed the products elapsed. I went through so much stress and ended up shopping somewhere else for same product as I needed to attend a memorial. I am waitting for full refund as this company not only resolved the problem in given time but also breeched the trust by issueing a second reciept.
Their last email on Oct 09 stated they are waiting for UPS response regarding product and suprizingly UPS contacted me today Oct 13 asking me whether I recieved the package? What a effective comunication. I am afraid it is another trick to make me pay for return?

I was so excited when I was ordering. So nice items, low prices. What's more needed?
And what I got? A piece of a cheap fabric made of a very strange material. It's probably the cheapest in the world.
It was two sizes smaller and its length was very short. The dress looked more like a shirt. I didn't order it. I wish I could contact them to find out how to return my order, but it's impossible. So I'm writing here hoping to be heard.