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1.5 157 Reviews

Modanisa Complaints Summary

13 Resolved
129 Unresolved
Our verdict: If considering services from Modanisa with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Modanisa reviews & complaints 157

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Newest Modanisa reviews & complaints

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F
2:46 pm EDT

Modanisa shipment

Hello,

I can see through the complains that I am not the only one acquiring about my shipment. I made an order on the 22nd of May for Eid and the advertisement stated that it will arrive before June 3rd! I am still waiting on an update, I called the customer service line and sent me the email below:

"Due to reduced working schedules of our shipping partners and customs offices during the Eid break, our couriers may experience some unexpected delays and delivery of your package might take slightly longer than usual."

I called UPS, and they said they haven't received anything from Modanisa!

Where is my order?!

Please help me resolve this as soon as possible.

Order # [protected]

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S
3:45 pm EDT

Modanisa I am waiting for my order

Salam, i just want to ask when will my order will be deliver? When i track my order, showd there freight shipped... Yet, I've haven't recieve anything.. I ordered since may 17 2019.. I was expecting to receive my order before eid..
So please I need to know when they could deliver into our hostel here in Madina Maternity and Children Hospital, Madina Ksa

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Update by shamzy leeyah
May 31, 2019 3:51 pm EDT

I payed my order online, so you must deliver what i ordered.. Astaghfirullah alhazeem its not good to fool your costumer, we trust our money to pay to get our order. Don't scam us. I was calling your customer number and sending messages many times unfortunately i haven't receive a reply from you. Astaghfirullah alhazeem.
Ramadan kareem

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4:56 am EDT
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Modanisa my order was cancelled by modanisa

I made order by modanisa and waiting for it then i found my order([protected]) cancelled, coustmer service call me and told me that proudacts which i ordered it out of stock so they cancelled my order from them selves although at a time when i choose products it was available in website and he That is so bad website not trusted . I made order from alot of website no one make this things it is my first and my last .
Note that : he told my to order from website but price of products was different because I bought at sale and not give me choices to order by the old price which in sale .

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12:42 am EDT
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Modanisa order not delivered

I made two orders consecutively from the modanisa app on my first time. I got a email saying both orders have been delivered but nothing was delivered to my address. It's such a waste of money and I can't believe I was scammed by them. Customer service hasn't been much of help and I'm still struggling to get this resolved. It's very upsetting and disappointing. Reading all the reviews for this website makes me wonder if this matter will be resolved at all. They are looting people's hard earned money. Please be extremely cautious of this website.

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12:45 pm EST
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Modanisa poor service and misleading customer

Extremely bad customer service and poor attention to customer complains. Application of online shopping is misleading the customer and it didn't give mention of customs fees despite modanisa team is fully aware about it. I made my order and paid by credit card on 11 jan2019 but mu purchases didn't reach up to date due to being stuck at customs. Modanisa customer service were very rude and not helpful. Info of customs was not mentioned at time of cheking out the basket. I refused the shipment since more than two weeks and my money didn't credit back. I called call center and raise complains over emails several times but unfortunately without any response or fruitful action

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R
1:25 am EST
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Modanisa order number 420565665

I haven't received my shipment yet. They deal with the worst company ever in delivery which is ups. I ordered online from canada and still have not got it and the delivery company they mentioned that they attempted to deliver but could not find me. Although I was there at home. They stuck a note on my door first day and second day they mentioned they missed me and third day so funny cannot the address or the person which me. Who chose that company to send me shipment it is you not me. I called customer service to explain and ask for refund they said will open a case and refund within 14 days which is so unacceptable and unprofessional. They either send my shipment now or refund me now. Shipment issue is their issue not mine. I should receive it on my door if missed me keep on my door as all professional shipping company do.

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L
1:32 pm EST

Modanisa quality of shoes & lack of follow up!

What a shame! I called your call center on october 30th from [protected] and the guy assured me i will get a refund if i email you the pictures. I sent an email, no reply ofcourse until now, and a call center supervisor called me maybe a week after my call to ask me about my complaint and he assured me that it will be solved!
Do i have to call and shout and threaten to call your ceo? Or do i have to post these picture all over the social media? I have many social media influencer friends who can repost it to around 20 or 30k in 30 minutes.
Your loss!

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6:39 am EDT
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Modanisa no refund

I wish I can gave you no star at all, I have been waiting for nearly three months to get my money back but no one even contacted me to say sorry for the delay. I had to return my order I had to call customer service to ask about my refund many many times and every time they gave me different answers:we have received your order but we need to send it back to Turkey! than we didn't receive your order ( I don't know the truth) !We will open a case for you, the financial department is dealing with your case, we will tell our manger about your case and will contact you soon ...no one contact me until now.
I am really so disappointed with this company, I will never ever buy anything from you again and you have to send my money back.

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K
9:16 am EDT
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Modanisa wrong dress

Ordered a white polo neck dress but received totally something different in the form of a vest. Made several attempts to call them and all am served with is a lie. Am told I would be contacted on how to return the dress and till date nobody has called me. Am so disappointed because this dress is supposed to be used for an upcoming occasion. Very awful personnel and business with them is hell. I will never buy from them and will not recommend anyone to this company. In other words I think they just don't want to change or make a refund. If I don't hear from them I will take this to the next level, this is just a scam.

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3:55 pm EDT
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Modanisa refunds

Hi

I wish to state that I am a unhappy customer I sent the below email on the 10th July and am still awaiting response please look into this matter if you are a company that values customer service as so far I am not a happy customer

Hi order no [protected]

[protected] returned

[protected] returned

[protected] returned

I have not recived a full refund only £20.71 when in fact the full cost of returned goods is 39.67 and I am still owed £18.96 please could you look into this and advice why £18.96 has not been refunded

It is now the 7th August and I have not received any information as to why the full refund was not given only that it has been forwarded to the relevant department but their contact details can't be given this is my first order with yourselves and I have to say I have not been impressed with your responses or handling of this matter.

Regards Mrs Khalifa

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5:57 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Modanisa has left an official reply on this complaint.

Modanisa bad products bad customer service

Ticket # 5018332
I agree with everyone here. This conpany has worked hard on marketing to lure people to buy their products. Their clothes are nothing like what you see on pictures! All made too small and full of defects. Once they have your money they don't care about you anymore. They make it so hard to process a return. Although I sent them all the information they requested, including pictures, codes and description. Now they are asking for pictures with measuring tape! Why didn't they ask for it the first time, after I have packed everything back in its package! We don't have time for such non sense! For big items, they said they might not match the measuring chart! This is a joke! Plus I had to pay $50 for costum fees! They should return all my money with an apology since their products all failed to match the description. How will they meey Allah! We should all make sure to spread the word all accross social media and networks. This is our weapon against such corrupted companies making loads of money through ripping people off! Let's hit them where it hurts, their reputation. I don't want to see the same thing happen to more victims!

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11:16 pm EDT
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Modanisa service

ORDER NOT RECEIVED but it say's on the app that my order has been shipped. But I did not receive anything yet. My order no is #[protected]. I am a united state customer. I am trying all means to contact the company, but they just dont care about their customers. I humbly request you to ship my order or return my money back! I wish I never spent my money here... :/

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Update by secret name..
Jun 28, 2018 8:44 pm EDT

thankyou modanisa for sending my order. and the quality of the hijabs were also really good. sorry for complaining about you..

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N
nyoni
, GB
Jun 27, 2018 2:59 am EDT

So I'm not alone, it seems this is a fraudulent company. They tell me everytime my order is flagged as priority but no one ever phones or email me on the progress...My parcel was recorded delivered while I was waiting, it seems they send ghosts.

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M
10:13 am EDT

Modanisa wrong colors and sizing and even brand, poor customer service no response

Very disappointed with this company
I have shopped from them last year and they where ok, I bought white pants that I liked and fits perfectly last year so I decided to buy another pair of the exact same pants and brand and same size except I wanted a blue one and oh boy they were huge although it's says size 40 but these are clearly 44
Also I have orderd 3 shawls 2 of which where wrong color infact one of them was wrong brand
Also ordered 2 hats one of them should be pink they sent me navy blue.. The worst thing is that they do not respond to emails I have sent 4 emails in the past week and no response what so ever and the phone number they have on the website doesn't even work, I used to recommend them to friends and family but no more and i'm gonna dispute my order from my bank

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5:39 am EDT

Modanisa white shirt I bought from modanisa website

I bought a shirt (brand Refka) on May from your website along with another clothes. It arrived today June 7th. I opened the package and the shirt had several stains in grey on the front and along the button line!.. and was clearly WORN before! It had the smell of sweat on the underarm area and also smelled of deoderant there! What kind of company sells used clothes as new! This is definitly the last time I order from Modanisa and I will tell all my friends about this experience!

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9:39 pm EDT
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Modanisa wrong color dress shipped, #[protected]/product code is 411170

Dear Customer Support Team,

Good evening from Tokyo, Japan. My name is Awal Hosen and my Order No is [protected]. I ordered Green Floral Fully Lined Crew Neck Muslim Evening Dress, Product Code is 411170. I just received the parcel now. Upon checking the Package I found Pink color Floral Fully Crew Neck Dress which is completely different.

I have called customer Support regarding this issue. I bought it to gift someone and I want Green color Floral Dress to be shipped before June 10th due to the Ramadan.

Would you please let me know the procedure and expedite the shipping process?

Best Regards,
Awal Hosen

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2:35 pm EDT
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Modanisa shipping to the uk - they don't deliver the order, they don't even respond and they don't refund!

DON'T shop with them, they don't deliver to the UK, and don't refund- and don't even respond!
I ordered from Modanisa 3 times and they were good in the last 3 years hence I ordered again but I regret it this time.
My order was in 23/04/2018 and the expected day to deliver was 30/03/18 and until now I didn't receive the order.

In the beginning, the tracking option says that they failed to deliver because of the bad address! even though they had delivered before to the same address! plus they used to send me a text message to inform me that they will deliver on that certain day at that certain time. This time I didn't receive anything! and they lie and say bad address!

I emailed them, they replied that they will attempt a second delivery as if there was a first delivery! what a joke!

Since this email, I am waiting for my order
to be delivered and I send a dozen of emails to them with NO response!

Its a month now and they also stopped the tracking option so I don't know what happen to my order and my money.

DON'T shop with them, they were good in the past, but now, they don't ship to the UK, they don't respond, They don't respect the clients and they only steal your money.
The Worse Experience ever.

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2:33 pm EDT

Modanisa support team

This just awful experience, I just lost my money, no I didn't lose, they just steal them! I ordered clothes on 26 of April, it was written that delivery to Ukraine takes about a week! Now it's already one month and nothing! But the most ridiculous thing is that they don't care at all, they just ignore my complaining, my letters, don't call me back when I left my request. I really don't know what to do, where I can complain about this? How can I get my money back?

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1:43 pm EDT

Modanisa payments

I have been shopping with modanisa since 2015. In each purchase, I had problem either with the material or with the fitting of the products. It did not return it due to the return shipping costs that I recently came to know is not worth it. In the beginning the products were cheap so were the material; therefore, I did not return it. Recently, I did a purchase were the defect was the sizing, which other products of the same size fit me except the one product that has same size but did not fit me. Modanisa does a poor job in giving detail about the size of the product. It does not say if it is fitted, standard fitting, or loose / regular fitting. It does not even advice to take an inch high than the actual size. I had this problem since 2015 till today 2018.
When I first time decided to return them the item it cost me $90.00 for shipping Canadian for the Product that I purchase was $120.00 USD. In return I get only $60.00 USD amount as REFUND, very disappointing and upsetting company. Even after I emailed them with the attachment of the Detail, RETURN SLIP of the PRODUCT, Letter of DUTIES (tax) THAT I WAS RESPONSIBLE TO PAY here in CANADA, and COST OF THE PRODUCT THAT I SHIPPED THEM BACK (THE receipt of shipping) RETURN AMOUNT WHICH I MENTIONED EARLY. I EMAILED them 3 to 4 times on all 3 email address: [protected]@e.modanisa.com, [protected]@modanisa.com, and customer.[protected]@modanisa.com still they did a MISTAKE IN refunding me only $60.00 USD when the product I purchased was $120.00 USD. It is a completely Rip Off!
Very disappointing and upsetting. Very Bad in Communication and Looking into Details is very poor.
This always has happened to me with each order purchase I made with them to Minimum One Product.
VERY BAD COMPANY; BE CAREFUL WHEN SHOPPING ONLINE WITH THEM. This company will not even compliment you for the mistakes they do from their side.
Very Recent Purchases: April 2018.
Modanisa [4286494]Product Details: 404477

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2:09 pm EDT
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Modanisa wrong size

Is the 3th time I ordered from you, every time was a problem with my size and quality of the dresses. I never complain because I think every body needs a second chance, but now is enough. From 10 items that i've received 4 of them are small. What we see online.. You can not compare with what I have now. Washing clothes. After first wash they will be good for bin. I've tried to look everywhere for a form to complete but was mission impossible... Please do something.

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3:40 am EDT

Modanisa can't get return forms in your web

Hi,
I orderd about 151.21 GB in uk my TR id num
[protected]
Zareen malik
House 4
Thurston avenue
B69 2 ba
Odbury
Uk
Im looking for return form on Modanisa web since 15 march 2018 but always appears that page couldnt found page can have been removed or URL problem.
I need to rerurn 3 item before 14 days as you have return policy but dont know how i get forms please sort out for me im very good customer of Modanisa and highly recommend modanisa to my family and friends i really dont want to be disappoint.
My email add is
[protected]@hotmail.com
Contact num
0044 [protected]
Please contact me soon

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Modanisa Customer Reviews Overview

Modanisa is a leading online fashion retailer that specializes in modest clothing for women. The website offers a wide range of clothing options, including dresses, abayas, hijabs, and more. Modanisa has received overwhelmingly positive reviews from customers, with many praising the quality of the clothing and the excellent customer service.

One of the most common positive points mentioned in Modanisa reviews is the quality of the clothing. Customers have noted that the clothing is well-made and durable, with many pieces lasting for years. Additionally, many customers have commented on the wide range of styles and sizes available, making it easy for women of all shapes and sizes to find clothing that fits well and looks great.

Another positive point mentioned in Modanisa reviews is the excellent customer service. Customers have noted that the company is responsive and helpful, with representatives going above and beyond to ensure that customers are satisfied with their purchases. Additionally, many customers have commented on the fast shipping times, with orders arriving quickly and in good condition.

Overall, Modanisa is a highly recommended online fashion retailer for women looking for modest clothing options. With high-quality clothing, excellent customer service, and a wide range of styles and sizes available, it's no wonder that Modanisa has received so many positive reviews from satisfied customers.

Modanisa In-depth Review

In summary, Modanisa is a website that caters to the modern Muslim woman, offering a wide range of modest fashion items. The site is user-friendly with a mobile-responsive design, and it provides a diverse selection of high-quality products. While pricing is competitive, the brand stands out for its customer service and commitment to ethical practices. Below is a detailed review based on specific aspects of the website and its offerings.

Website Usability and Design

The website is easy to navigate, with clear categories and filters that help users find what they are looking for quickly. The visual appeal is modest and professional, reflecting the products they sell. Mobile responsiveness is good, making shopping convenient on different devices.

Product Range and Selection

  1. Variety of Categories: Modanisa offers a broad range of categories including hijabs, clothing, and plus sizes, catering to different needs and preferences.
  2. Availability of Sizes and Colors: There is a wide selection of sizes and colors, though some popular items may run out of stock quickly.
  3. Inclusivity and Diversity of Styles: The brand promotes inclusivity with diverse styles that cater to different tastes and cultural backgrounds.

Product Quality and Material

Products from Modanisa are generally durable and made from quality materials. The website provides accurate fabric descriptions, and product images match the received items well.

Pricing and Value for Money

Prices are competitive when compared to other modest fashion retailers. Sales and discounts are frequent, and the brand offers loyalty programs for additional savings.

Customer Service Experience

Modanisa's customer service is responsive to inquiries and complaints. They have a clear return and exchange policy, and offer support in multiple languages.

Shipping and Delivery

The website offers a range of shipping options, including international shipping. Items are well-packaged to ensure they arrive in good condition.

Payment Options and Security

There is a variety of payment methods available, and the website employs strong security measures to protect transactions. Currency conversion options are also provided for international customers.

User Reviews and Community Feedback

Customer testimonials on the site seem genuine, and the brand maintains an active presence on social media, engaging with their community.

Ethical and Social Responsibility

Modanisa is committed to sustainability, fair labor practices, and community involvement, which is reflected in their charitable actions and business model.

Brand Reputation and Industry Standing

The brand has received awards and recognitions, and is often mentioned in the press, indicating a strong industry standing and partnerships.

Return on Investment

Products from Modanisa tend to last long, offering a good cost-per-wear value. However, information on resale value is not readily available.

Website Security and Privacy

Modanisa takes data protection seriously, with clear policies on user privacy and consent, and complies with e-commerce regulations.

Innovation and Market Trends

The brand is quick to adopt new technologies and responds well to fashion trends, often featuring exclusive collections and designer collaborations.

Loyalty and Referral Programs

Repeat customers benefit from Modanisa's loyalty program, and the brand offers incentives for referrals and membership exclusives.

Final Verdict and Recommendations

Overall, Modanisa provides a satisfying shopping experience with a strong focus on quality and customer service. It is well-suited for its target audience of modest fashion consumers. Areas for improvement could include ensuring consistent stock levels for high-demand items and expanding their sustainable product lines.

How to file a complaint about Modanisa?

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- Summarize the main issue with Modanisa in the 'Complaint Title' briefly.

4. Detailing the Experience:
- Mention key areas: transactions with the company, nature of the issue, steps taken to resolve, personal impact, and company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

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Contact Modanisa customer service

Phone numbers

1800 830 209 +31 202 253 748 More phone numbers

Website

www.modanisa.com

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