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MochaHost / Web hosting service

1 2880 Zanker Rd #203San Jose, CA, United States
Contact information:

Dear Sir/Madam, My name is Malik and I am the Founder/Director Business Development of multiple companies related to internet services (including Customer Service/Contact Centers, Telecom Company and Online Stores) in Pakistan. I have been facing too many issues with a company named Mochahost in your state. I have filed multiple cases against them on BBB as well, but all in vain. Thus, I would like you to kindly look in to this matter and save the lives of various innocent people whose hard earned money they are eating just like anything. Please review two of my recent cases below: 1.) BBB CASE#: 458360 BBB Link: https://sanjose.app.bbb.org/complaint/view/458360/c/u9mp2e I had my data present in my suspended Shared Hosting Account. I was told by CSR that upon clearing my pending invoices, I would get my data in acc. Cutting long story shot: As per their SO CALLED support team member Mr. Zack. I had my data present in my suspended 'Shared Hosting Account'. I was told by him that upon clearing your pending invoices, I would be able to get hold of it, but upon clearing both the penidng invoices when I got in to my account/cpanel there was nothing present. Everything was reset. And when I told the support guy Mr. Zack about the situation. He said, he was waiting on the administrators to respond and it took forever, and I went offline telling him that I would return back in sometime to see the status. Anyways, upon contacting them again there was a NEW GUY named Mr. Martin who was unaware of what happened and I had to explain him everything from the scratch and after wasting my ample time, he said that I should create a ticket to contact the adminstrators directly. I asked him to put Zack online and he said he was busy with someone else. Anyways, I left the chat and created a ticket and here the WORST OF THE WORST story starts. I got a response from them that they were NOT RESPONSIBLE for the data loss or backups. Upon which I told them that alright, I had downloaded FULLSITE backup from their CRAP server which isn't working EITHER. Hence, it was THEIR fault to fix things up for me then. Either they should have NOT deleted my data from my account OR the backup that I downloaded from their CRAP server should have been good enough and contained full files of Database instead of files those were empty/0 kb in size. But they have SUCH A GREAT support that I cannot explain in words - they BLUNTLY kept on saying it's NOT their responsibility to provide backups or take care of consistency of my backups. I mean HUH!!! Then whose responsibility is that???? I would like some authorities to take GOOD care of these burglars/rookies and TEACH them a good lesson. They hare ripping off many people. I have following proofs against them: 1.) EVEN after stopping them - they have been mentally torturing me by spamming me with their CRAP and torturing emails with repeated statements that they were NOT repsonible for my backups/data. 2.) Their support staff telling me that they had my data with them and upon clearing the invoices, I would get access to my data in the account/cpanel. Conclusion: Sitting online on a chair for hours and hours fixing the CRAP backup files/code of my website I downloaded from their server, has resulted severe and constant pains in my eyes, head and my backbone altogether. 1.) My vision has affected in a way that I am not able to see things from a bit far. And there is a constant pain in my eyes for which doctors have advised me to stop using computer. Which if I would do, I won't be able to earn anything, because, most of my earning is from internet. 2.) My backbone/legs have affected in way that I am not able to walk properly, it seems that I have got a vein/artery pinched in my vertebrae and my legs have paralysed to some extent (they are not able to hold my body weigth properly). 3.) My head has developed a constant ache which is so frustrating that I am not able to concentrate on anything for longer time periods. -------------------------------------------------------------------------------- 2.) BBB CASE#: 460648 BBB Link: https://sanjose.ebindr.com/complaint/view/460648/c/m4yp2b# They are not refunding my money which they are supposed to. I cancelled my service the very next day. This issue is the 2nd part of the same (previous) case (Complaint ID#: 458360) against this CRAP company. They stated that if you cancel the service within 7 days, you will get the refund. I cancelled within 2 days, and they were supposed to process my refund with in 7 days (as per their policy). I filed the request on 19th and they have kept me waiting till date. Upon e-mailing them to inquire the update they have blocked me from their support portal and said that you have used abusive language. Whereas, I did not use a single abusive word - I have all of my e-mails as proof. I have been just a bit angry on them but have always kept ethics in mind. And now they are THREATENING AND HARASSING me that they will close my account and let me go without any refunds. If I do not apologize with their CRAPPPPPPPPPPPP support team. I repeat - This case is the 2nd part of the above mentioned case (Complaint ID#: 458360) against this CRAP company. -------------------------------------------------------------------------------- Attached are the proofs from the case # 1, which will tell you the story of what they have been doing with me. Please look in to this matter at your earliest. Best Regards, Malik Founder / Director IS & Management Martonine, Corp Skype: najib.malik / martonine E-mail: marto9ine@gmail.com / marto@martonine.com

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Ma
Jan 11, 2016

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