Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website



Mobily Connect

Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
Saudi Arabia
I'm working as National Sales Development Manager for TOYOTA in Saudi Arabia, I'm one of the victims of Mobily service, since one week I'm trying to reuse my mobily connect without any action from the company customer services, it's really a case study, I came back from my vacation trying to use my connect it didn't work. I called the customer service asking about the problem they mentioned that its a problem of the SIM card and we sent an e-mail to the technical support to solve the problem, believe it or not till now 21st July I called them more than 6 times receiving the same answer without any action. It is a real customer service & delight.

Thanks Mobily,

Mohammed Assal
National Sales Development Manager
Saudi Arabia
Cell# +966 560065 635
Complaint comments Comments (8) Complaint country Saudi Arabia Complaint category Mobile & Cell Phones


Sort by: Date | Rating
N  16th of Aug, 2008 by    0 Votes
I was working in this company (Zajil - Jeddah) which is part of Mobily company, recenly the company hiered new branch manager, who doesnt have any profissonality or any expience to run such position, he just do problems and to the existing stuff spetially the people of experience. this company is realy place of games.
N  26th of Aug, 2008 by    0 Votes
Mobily sucks, its unreliable and the customer services whilst polite are useless! The connection is the most unstable load of crap I have ever used!

A  2nd of Sep, 2008 by    0 Votes
This company reminds of 2 Riyals shops, punch of yemanies all what they know is that they are selling something, quality is almost none! when u ask if the item is good, they respond immediately it is half swiss made and they witness the TQM procedures of manufacturing the items!!!

to make the long story short:

STC = Group of ppl holding the chicken that lay golden eggs, they will never hire good skills ppl (they tend to feel that the good guy will bust them)

Mobily = same as STC + Kids running business secured by stupidity of SA regulations with one goal in their mind LOL@customers who's in reality are STC blacklisted.

ZAIN = another round to fool customers again.

heeeh, i love telecommunication business in this country always hit and run. "good customers" they will pay and cry later no and the sweets of it there is no harm at all :>
N  30th of Jan, 2009 by    0 Votes
I tried to contact the Mobily service operator for the whole day and i cant contact them. they wasted my time.. . service is not good
N  30th of Apr, 2010 by    0 Votes
Mobily the Cheaters.
Brothers, If you subscribe to connect the internet service of Mobily beware, after end of intial period when you recharge and connect to the net you will be charged with 2.6Riyals/min. and your balance will go to zero with in an hour. The cheater did not tell any costomer till he looses money few times.
When you recharge, call 1100 wait the operator to answer you somtimes takes much time. Tell him that you have recharged your data sim and activate the service, give him the number of the sim. After that put your data sim into mobile and wait, sometime you have to wait for 24 hrs. A confirmation massage will be received that the service has been activated then only use the sim to connect to internet otherwise you will loose your money.
Kindly tell any one you met.
N  23rd of Nov, 2010 by    0 Votes
same here... when i browse the internet, the page always says, netowrk busy... im switching to STC, now only waiting for call...
N  7th of Dec, 2010 by    0 Votes
Good bye mobily.. we just switched to STC.. and guess what? no more LAG, no more "network error"... now, in the office, im going to talk to the network manager to change also from mobily to STC... bye bye "ROBUST SERVICES"????(by arab news) of mobily...
N  8th of Sep, 2011 by    0 Votes
For Mobily B2B. please contact Account Manager at 0541223091.

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Mobily Logo Mobily
Customer Care Service
United States
View Full Information
Contact Us

Reply to