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[Resolved] Mobicel / mobicel r1

5 Old oak Bellville , western cape, South Africa Review updated:

Good day
I have this little problem with my phone I have it 7months now and it's the 3 or 4 the time that n need to upgrade to a charger with higher power.
If I plug my phone in it only shows the red light and it doesn't go on or it just shows the lightning bolt .
If you can send me an email to [protected]@gmail.com them il send you proof.

Thank you so much
Jacqueline

Mobicel

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Mobicel Customer Care's Response, Jul 02, 2018

    Hi Jacqueline

    Thank you for bringing this into our attention, we apologies for the inconvenience.
    I have sent you an email, I am awaiting for your contact details so that I can call you to resolve this matter.

    Team#MOBISQUAD#

  • Mobicel Customer Care's Response, Aug 29, 2018

    Dear valued client

    We apologies for the inconvenience, thank you for bringing this to our attention. kindly note that although we are the manufacturer of the device, it was supplied to MTN. It means Markham's took it to them for assessment to be repaired. Kindly provide me with your IMEI number and contact details so that i can do follow ups for you.

    Team#Mobicel#

Ja
Jul 2, 2018
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Comments

  • Ta
      29th of Aug, 2018
    0 Votes

    which phone is it?
    I have the exact same problem with my phone...
    I bought it on the 23rd of june and it went off the 11 july...
    I sent it in on the 21 july...it is the 29th of august and I haven't received it yet...
    I was told told that it take 21 working days from the day mobicel receives it excluding holidays and weekends...'
    this past Monday marks 21 working days...
    I keep calling and calling and everytime I hear that it is still in repair...
    I bought the mobicel R8 from markhams...
    is there anything I can do for this people to take me seriously because I had the phone for exactly 2 weeks then it did not want to go on...when I charge it the red light went on but the phone didn't...
    another thing at the time the phone was working I could not make any calls or load airtime...only the wifi and data I had on my sim worked ...only the network but I could not make or receive calls...
    this is the 4th time I purchase a mobicel and the other 3 never gave me such huge problems...but now I have to wait long for the phone...no updates via calls...I have to call in everytime to the store...the cellphone consultants are forever busy and I am told that I will receive a call back with an update...very seldom I receive callbacks, I always have to call in...
    I even called mobicel and was told the story about the 21 day...
    it has been 23 days and from when mobicel received the phone and I was told that it is still in the repairs after I had to call in again today...

  • Ta
      12th of Sep, 2018
    0 Votes

    can I perhaps get a number I can contact please and provide it then?

  • Wa
      17th of Jan, 2019
    0 Votes

    GOOD DAY I HAVE A MOBICELL R8 WHEN I IT ON IT DOESNT LIGHT BUT WHEN I PLACE IT ON THE CHARGE ONLY RED LIGHT APPEAR BUT PHONE DOESNOT POWER ON EMAIL [protected]@GMAIL.COM CONTACT 078 4468519

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