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Mixtelenatics / Bad customer service

1 Festival Mall Kempton Park, South Africa Review updated:

My name is Sipho, my contract are showing four profiles on our systems two dublicates. The suppended the right contract and activated the wrong ones. they told me to go to where i opened my contract which is Festival Mall Kempton Park. When im there(05/11/2016) i was assisted by a lady with dreadlocks, i tried to explain the problem im facing to here and she became furious and she told me she cant help me i asked her why and she told me i have to contact customer care. I also told her i have been contacting customer care each an every week then she started talking strong words and throw my documents withought even looking on them. She told me she wont assist me and she called another customer while im still waiting for assistence. My contract is showing four profiles. they suspended the right contracts and activeted the ones i also have no idea where they are coming from. If the branch where i opened the contract cant assist even customer care where else or who else

Si
Nov 5, 2016
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  • Si
      5th of Nov, 2016
    0 Votes
    Telkom - Bad Customer Service
    Festival Mall Kempton Park
    South Africa
    telkom.co.za

    My name is Sipho, im having issues with my contract phones as both numbers are duplicated. I have been contacting customer care and also went to Waterfall branch and the told to go where i have opened my contracts which is Festival Mall Kempton Park. i went there on the 05th/11/2016, i was assisted by a lady with dreadlocks, i've tried explaining my issues to her but she became violent saying she wont assist me i have to contact customer care with a serious attitude. i kept on explaining to her that i have been told to go where i have opened my contract abd she throw my documents to the floor without even looking at them. she then called another customer and telling me i have to contact customer care. I also kept on saying i have been contacting customer care each an every week and they also told me to go where i have opened my contract and she told me she wont help me in a strong way.

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