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1.5 303 Reviews

Mitsubishi Complaints Summary

39 Resolved
264 Unresolved
Our verdict: With Mitsubishi's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Mitsubishi reviews & complaints 303

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10:15 pm EST
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Mitsubishi faulty product

i bought a mitsubishi dlp projector tv model wd-y65 in 2006. since then, i had gone through a busted lamp, heat sensor problem and again just now, a busted lamp anew. i had a warranty from circuit city but is worthless now due to the store shutdown. i wasn't told when i bought it that it would require maintenance cost for the lamp which lasts only for just over a year and thet heat sensor matter. i consulted the consumer relations for the problem to make sure that the lamp is the issue, but the answer was not quite definitive since based on the symptoms and the troubleshooting i made, the lamp is a main issue but there could be other problems. i ended up being advised to call a service center to have it checked by a technician which is additional cost on top of the expensive $235-lamp. it seems that this product and model is faulty from the start and i paid over $3000 including warranty for this lemon. i'll never buy mitsubishi products again.

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Valerie
Valerie
, US
Jul 25, 2008 6:43 am EDT

I purchased a 52" TV that apparently had a poor light engine. (At a cost of $105 for the technician to advise me of the problem). I have been in contact with Mitsubishi since May 18, 2008 to come to a fair resolution. The cost of replacement is $805.00. The orginial cost of the TV was $3, 499.00. I felt they could, at the very least, replace the part. I was willing to pick up the labor cost of $300.00. They were not willing to do that. Their "final" offer was 33% or $265.00. I just feel that with the cost of the TV I should not be having to replace "the guts" out of my own pocket. Lastly, the customer service I received was deplorable. I was told on several occasions I'd be called back w/in 24 hours...no call. Once I asked for a supervisor who said she'd call me back the same day- that was June 5th! Still no call from Vanessa. I have logged calls with them 5/18, 5/20, 5/27, 6/2, 6/4, 6/5, 6/6, 6/7, 6/9, 6/12. Most made from me to them. Good luck to anyone with a faulty product. Buyer Beware!

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11:55 am EST
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Mitsubishi terrible quality products

We purchased a Mitsubishi projection tv 11/23/04 less than a year I had to replace the lamp assembly. This Febr the tv failed again I purchase another lamp assembly after discussing the problem with their tech support 2 times. The first assembly fail to fix the problem. I called tech support again and was told that the lamp was probably bad I sent for another lamp assembly and that one did not fix the problem. Not I sent the first one back and I still have the 2nd assemble costing 229.00 each plus all the shipping costs.

Mitsubishi DLP are not very reliable if tyou have to replace the lamp every year. Now the TV has failed after 3 plus years. I would never recoment a DLP to anyone.

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FEng7
Edison, US
Dec 13, 2013 12:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have a 73 inch DLP purchased in 2008. The lamp was projected to burn out after approximately 1 1/2 years. I just replaced the lamp (now 5 years old) with one purchased on eBay for $35 versus $99 from Mitsubishi. The white dots started appearing last year and I initially thought the pixels were burnt out like on a laptop display which are not fixable but has to be replaced. After the few white dots became hundreds of dots - both black and white, I was willing to trash the TV which costs $2000 in 2008. But the web saved the day - it is a manufacturing defect with the DLP chip from Texas Instruments and not the screen. The chip is available on Amazon for a little over $200. Plus I found a 10 minute video on how to replace the chip. Then I decided to call Mitsubishi and they offered to provide a free replacement chip but I would have to pay a service repair person a $200 fee. Since my hands aren't very steady any more, I opted for the repair guy. It took about a week for Mitsubishi to ship the chip to the repair shop and they in turn called me to setup an appointment a couple of days later. 10 minutes after they arrived, the chip was replaced and the picture is brand, sparkling new. Hard to buy a new 73 inch TV for $230 so it was well worth it.

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jmel
Okeechobee, US
Oct 27, 2011 2:15 am EDT

I purchased a 65 in dlp 3d ready Mitsubishi tv and paid over $3500.00 and I replaced the lamp after that I now have white spots all over my tv.WHATS UP MITSUBISHI you need to recall all of these tv's and give the consumers a replacement tv. This is not right

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mitsu tvs
Anaheim, US
Sep 12, 2010 10:23 pm EDT

hi i puchased a mitsubishi 57 diamond dlp tv in 2008
it has a beautiful picture until a few months has gone by I noticed a white blob spot in the middel
of screen made a servise call and tech replace dlp light engine about 800 dollas
so I ve exended warranrty for one more year then after 1 year I noticed flickering on right side of
screen call servise looks like they said that dlp engine is going out agian and warrenrtyis up
these dlp screen tv are a piece of crap never buy a diamond agian

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9:17 am EST
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Mitsubishi ridiculous wait times

We purchased a vehicle for what we thought was a good price from this dealership that is over an hour and a half away from where we live. Since we had a purchaser already for our current vehicle, we asked the dealership to do the famous "in and out" where the purchase of our vehicle to the new owner goes through the dealership. To have this done, we wanted to have our car e-tested and certified that day prior to picking up the new car. On at least 2 separate occasions, we were told that the entire process would take 2 hours and to be sure to show up at approx. 9:00 to be first in the bays.

We waited over 4 hours for the process to be complete. The car was in the shop getting certified for the allowed 2 hour time-frame however the paperwork which could have been done while the car was being serviced took an additional 2 hours. The sales person and the sales manager did not know what the other was doing, we were quoted different prices continuously for both the purchase of the new vehicle and the trade of the older vehicle. They would leave us in their office for sometimes over 20 minutes while doing who knows what. We got the favous: Just 10 more minutes... on more than one occasion.

Waiting there with 2 children who were hungry and asking when it would be done was annoying. More annoying was the fact that the sales person was eating pizza with his mouth open talking to us. Never once did he apologize for the delay, for the misquotes, for the paperwork that wasn't complete. A simple acknowledgement of the issue at hand would have sufficed. Instead, we received a snooty comment that "these things take time!". Duh!

We came to this dealership because their prices were good. When all was said and done, we would have paid a few thousand more to have avoided the hassle of this dealership.

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Mitsubishi lazy service

I purchased a car from Mitsubishi Motors some time ago in Georgia, and later moved to Tennessee. Upon moving to Tennessee, I registered my tags. No problems.

However, later that year, I got a letter stating that my registration had been "rejected" as Tennessee had not received my title information from Mitsubishi Motors.

I called Mitsubishi Motors and was told that information would be sent asap.

Flash forward to this year. I try to register my car, and lo and behold... I can't. No title on file in the state of Tennessee, even though multiple requests were sent out by TN for the title.

I call up Mitsubishi Motors, and they gave me a fax number [protected] to give to the records office. I was told to have them fax a request to Mitsubishi Motors with my account number included.

I call up the TN records office, and they said that such a method was "unusual" but sometimes happens.

Mitsubishi received said request on Nov 5th. According to their records, the title was slated to be shipped out on the 13th.

It is now the 23rd of November, and still, the state of TN does not have my title information and I am driving with an expired tag.

Due to this, I have already received a ticket, which although it was thrown out (the judge laughed it off), it required me to take time off of work. As I'm a college teacher, that affected all my students for that day.

All I want to do is update the registration on my car. This isn't rocket science by any means. I am very unsatisfied with Mitsubishi Motors customer service.

While the car itself runs beautifully (I've put well over 100k miles on it), I seriously doubt I will buy another car from them due to the hoops they've put me through on something this simple.

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m.ghareb
, EG
Dec 09, 2010 10:51 am EST

yujkuy

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Mitsubishi mitsubishi motors dealers service in saint petersburg

With regret I have to inform You about very poor service of Mitsubishi dealer in Saint Petersburg "Gallant Auto Co Ltd." On the 23-rd of October, 2009 during our tel-con with sales manager we discussed and set the sale price for Mitsubishi L200 for me etc. Price was attractive and I refused the offers of other Dealers. On the 25-th of October, when I visited the Mitsubishi Dealer Office (Address: Kho Shi Min str.1, St.Petersburg, Russia) I was informed that actually price for the car was much higher and the car became even 200 USD more expensive then other dealers' offer. Notwithstanding in accordance with Mutual Purchasing Agreement No. [protected] of 25.10.2009 I paid in cash full price for Mitsubishi L200-IV DID 2, 5 VIN MMBJNKB407D176969, ENGINE No.4D56UCBK2987 ( see Bills of 25.10.2009 and of 26.10.2009). As per sales manager information everything was OK and I could take the car after payment on the 26th of October 2009. But at about 16.00 on the 26.10.2009 I was informed by sales manager that unfortunately there was no Car Technical Passport in the Sales Office and I should wait couple of hours until documents delivery . Then I was informed several times that delivery of Documents for my car was delayed and postponed and at last at about 19.00 I was told that all documents by mistake had been sent to Moscow and I could not take the car and should be waiting another one or two days more. In the result I spent almost whole day near the Mitsubishi sale office awaiting documents in vain and late in the evening should walk home. Until now there is no any information from the dealer and I do not know when I will be allowed to take my car home. In accordence with the Mutual Purchasing Agreement cl.4.1 " Dealer should deliver Automobile during two days after the signing of Agreement." What for I paid money? The situation is terrible: I had lost working days and money, Sales manager cheat me and it looks like he plays not honest game. He treat me like second rate person. I hope that I will not regret that I decided to buy a Mitsubishi car, but such a behavior of dealer is a very bad for Mitsubishi reputation and totally contrary to the Mitsubishi Motors Co Policy. Under the circumstances I hold Galant Auto Co Ltd responsible for all the losses and consequences which may arise therefrom. Your prompt reply will be much appreciated.

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Mitsubishi - falsifing work orders then not performing the work

I had an oil changed performed on my truck at the Mitsubishi dealer. couple of weeks later i checked my air filter and the cone was smashed so i went back to them to show them what had happened. They told me it was not there problem and that they didn't do it and that they were not responsible. On the work order for this oil change it had a 25 point...

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Mitsubishi complain of mit 13 vd

Very poor followup of my complaint (Mr.Yasir Siddiqui Manager Corporate Sales & Projects Orient Electronics Pvt Limited) he don't even bother to attend the phone call or reply the emails)

Even after 2weeks of my complaint Local company have no resolution of the given below problem. they given me no choice but to buy a new AC of some other company. i am hopeless again.
Overall i am waiting for the service response for more than a month in summer with more than 40 degree celcius.

my original compalint is given below for reference.

i am using splint unit of Mr.slim advance model mu-a13vd. There is a problem in evapurator (inner) and unfortunately i havent found it in pakistan.
Mr.Slim is considered to be one of the best split unit but after facing such problem i.e. "unavailability of parts" for many days i am feeling hopeless. i dont know may be it is wrong place to put complaints but i am despirate and only found this website related to my problem solution.
looking forward the positive response

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Mitsubishi faulty paint/ poor customer service

2006 Lancer Ralliart
aprox. 42000 KM
Bought in Apr 2007
I have paint chips running up my hood, down the quarter panels, on the roof. I also have documentation stating this is a problem with the paint, not stone chips, from a qualified coatings (paint, etc.) inspector. I approached my Mitsubishi Dealer about this concern, and I was sent into the warranty process. The district manager says it is just stone chips, even though he has never officially seen the vehicle. I contacted their customer service and was told the District manager does not talk to customers at all. I cannot talk to any one but the customer service agent over the phone. The head office number is unlisted, and the dealers have been told not to give out any numbers. All I asked was to have the faulty paint fixed. I have heard of other car companies that have quickly dealt with this exact problem, no hassles, no run arounds.

Watch out if you have a warranty claim with them.

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Mitsubishi rip off service men and women

Back in 2004 our son was in Hill Airforce base, One day he called and said he was at the above car dealership and was looking at a used car and found one . I asked to speak to the sales person at Mike riddle Mitsubishi and the sale men stated it looks like he might need a Co sign for approval. We told the sales person please do not have our son sign any forms or contracts until you fax us the paper work. Well we never got a fax . The next morning I called my son and he stated they let him take to car to the base and was waiting on a loan approval.
I told my son how can they do that if we did not give them our infomation for the co sign. My son faxed me the paper work he had and it stated in short " the intrest rate if approved can be as high as 15% or more and if not approved the vehicle must be paid in full . So they let my son drive off with a vehicle not known if he would get approved. I feel that because he in the Airforce so they and get a court order to take it from his pay and or the knew he had us to pay the debt . I ask to speak to the sales men again and told him I ask you not to have my son sign any contract until you faxe a copy to us in NY. His answer was your son in the Air Force and adult . Then I said so you like to take advantage of our young Service men and Women that are far from home and away from there family " he stated OH NO another parent saying we abuse the the Military young men and women I can't stand that crap from these parents there are adult and can read a contract. So make a long story short I had my son return the car but had to pay several thousand dollars to get him out of the contract that had no limit or might have to be paid in full with in thirty days. If my son was not in the Airforce I would have went down there my self and drove the car right thru there dealership. Also tryed to call and speak to the owner Mr Mike Riddle he never would respond to any voice mail i left and I even wrote a letter with no response. This dealrship has some kind of loophole to con or force people into a contract. How can they allow you to drive off the lot if your not approved for a loan. I showed the contract to a New York Dealer he stated that this contract would be illeagal and void in New York State. I called up DMV in UT and they sated they get alot of complaints from service men and women about this kind of deals. But said the only corse is to try to take it to a court but we are out of state in NY and our son went over seas to the war. What a shame and how UN-AMERICAN THIS DEALER IS. Also knowing these young boys amd girl are being sent to war and won't be using the car for a year or two they should know how the turn over is at Hill Airforce base.
Please avoid this dealer Mike Riddle
PS I was able to buy my son a brand new honda Accord at 6% from NY and ship it to Hill Airforce base and the whole price was cheaper by several thousend dollars the the 4 year old car he was getting form them. But had to sell it in less then a year because he went over sea but was able to sell it for what we owed on it with in thre days of him going over seas it only had 8, 000 mile on it.
Mr Serrano New York

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Mitsubishi non receipt

I mailed rebate form and gas receipts for the mo of dec. I have not received rebate card or
Nec. Paperwork for ja, feb and march. Stanley lampack 7160 schirlls street, las vegas, nv [protected]

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Libikane
, US
Oct 12, 2012 10:30 am EDT

I have a Mitsubishi 73" HDTV that has had the bulb replaced twice and NOW white spots are showing up on the screen... Was told it was a DLP chip and/or Lamp motor issue that will cost at least $400 to repair.

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Mitsubishi bad service

Bought my TV in May 2006 and the lamp went out just within one year of owning it.

I bought another lamp Oct. 2007(mind you they cost almost $300) and now less than a year later (2nd week of Sept.) that lamp has gone out as well and they won't replace it for free, they expect another $229 before taxes for it and this is what they call a discounted price. "So I guess it's kinda like renting the TV for about $300 a year".

ARE YOU KIDDING ME!

Even after explaining that my husband and I work all day and we have no children at home where as the TV would not be on 24/7. It only gets turned on for a few hours prior to us going to bed to start the whole prosess all over again.

To top it off we even wait an hour as told to do by the dealer, if we happen to turn it off for any reason. This gives the lamp time to cool off before turning it back on.

Needless to say, I will never buy another Mitsubishi product again! I have learned a very expensive lesson as I continue to buy lamps every year.

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Mitsubishi reneging on contract

On 28/7/08 my wife signed a sales contract with Dandenong Mitsubishi for the purchase of a Mitsubishi Lancer vehicle. Included and shown in the contract was $1000 of fuel. We requested (and paid for) side curtain airbags to be fitted to the vehicle. The dealer lead us to believe that the vehicle would be available within a few days, this slowly stretched out to 12/8/08, the excuses being that :-

1. the airbags had to be fitted by Mitsubishi Australia,
2. they could not locate a vehicle in another dealership that had the airbags fitted.
3. There was a vehicle on a ship in port with airbags fitted.

We were finally advised that we could take delivery on 12/8/08 which we did. We were advised at the time that the free $1000 of fuel was organized by Mitsubishi Australia and would be forthcoming within 2 to 4 weeks.

After 4 weeks I rang the dealership and was advised that it usually took 6 to 8 weeks and not to worry. I became suspicious and rang Mitsubishi Australia. They told me that although they had a record of the sale we were not entitled to the fuel as the vehicle had been delivered after the fuel option expired. I pointed out that :-

1. We had been told at the time of purchase that the fuel would be supplied.
2. No mention had been made of it being subject to a delivery date.
3. The delay in delivery was due to their inability to supply the vehicle when ordered and was beyond my control.
4. The fuel was shown in the purchase contract as included in the price of the vehicle.
5. There was no mention in the contract of the fuel being subject to any delivery times.

The situation has now developed into a tennis match, with me being the ball, as Mitsubishi Australia alternately claim that

1. we are not entitled to the fuel
2. They hold the dealership responsible and are contacting them.
3. The dealership will not return their calls.

I believe that the strategy is to frustrate me until I give up and go away.

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Todd
,
Sep 30, 2008 3:27 pm EDT

If you're not getting any help or response from these guys, you should post them on this site, this is for anyone who has been screwed, ripped off or felt that they had been done wrong. The name of the site is www.uradeadbeat.com, it gives you a voice to the people who will not listen. Not only does the person who you are complaining about receive an email letting them know that they have been put on the deadbeat list (as long as you provide email address) but, they will also receive a post card (as long as you provide a mailing address) notifying them too.

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Mitsubishi You are approved!!!... Not!

So I fill out an auto loan application online, as my family is now growing out of our vehicles. I get a call from none other than Mike Riddle Mitsubishi.

"You have been approved for $20,000 please come on in, and lets get you in a car"

Seemed pretty good, my income is outstanding and just recently paid off my credit so that's now climbing out of the gutter.

I went in after work and they "Got me into" a 2006 Jeep Commander.

Well... today (the very next day) they say "hey come back in we want to go over the details of the loan with you".

I go in and they say "well it fell through do you have anyone who can co-sign?"

It shoudl be against the law to send you off the lot with a car you have signed papers for without an approval. If they had been upfront that it was contingent on the following day... I would have no problem.

They shook my head and told me it was a done deal and guaranteed. I actually specifically asked if there was anythign I had to worry about falling through.

Do not use mike riddle. They are the reason that right now I have 1 car that seats 4 for a family of 7. We cant even go to the park as we can't all fit.

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Mr Serrano
Kerhonkson, US
Apr 10, 2009 6:28 am EDT

mor or less the same thing happened to our son that was assgn to Hill Airforce base

This dealer ship Mke riddle should be shut down and out of business

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Riddle Victim
Salt Lake City, US
Mar 06, 2009 10:50 am EST

Currently compiling a file against Mike Riddle Dealerships. Please forward all information, complaints and resolution ( if applicable) to mike.riddle.sucks@gmail.com

Thanks

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11:23 am EST

Mitsubishi terrible tvs

Mitsubishi televisions wd-52527-purchased 5-28-06 took back on 7-8-06 1st one completly gone blank no pic nothing, received another new tv,6-19-07 replaced lamp free of charge from store purchased b&b appliance.
June 22 2007 problems arise again tv changing color to red then goes completely out warner electronics warranty company picks tv up and complains of smoke smell in tvat our home we are smokers tells us this is why it went out, very persistance, told them my son has a samsung tv for the same amount of time with no problems or issues, whats going on here. They kept tv from 6-22-07 and returned on 7-24-07 and did not operate warner electronics took it back to replace the lamp! Now didnt they check this out before it left the shop? Kept another 10 days. Ok I turned it on and found a decent picture but the lcd screen was stretched or wiped throughout the whole screen then later seen a mark on the right side, I didnt call them back too stressed at this point between fighting for my home in cleveland courts and my wife going to the hospital and having problems for for the rest of the year till she healed we enjoyed our holidays everyone is healthy now, and we managed to save our home no thanks to home eq but that is another story, mitsubishi did give me an extended warranty. On 2-13-08 I did get a chance to call mitsubishi because now there were blue and purple blotches and a dimming picture on top of the stretched or whatever is going on with the screen itself. Warner electronics came and picked up the tv and as I am sitting here writing this I have not yet heard from them or mitsubishi feb.17-2008. Also when mitsubishi gave me the original factory warranty again they sent me a letter stating on july 31 2007. Apologizing and they agree to pay for repairs normally covered up to 07-08-2008 quote{in addition mitsubishi digital electronics will offer a credit toward the purchase of a new unit if there is a recurring problem within the above warranty period}in the meantime the original store I purchased this tv from b&b appliance droped mitsubishi from its line of tvs they sell, do I call mitsubishi and demand a full refund and I dont want this tv back, I do have all documentation on hand, I need an opinion here and thanks for hearing me out

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Hell Fire
Lake Worth, US
Jul 02, 2009 8:00 pm EDT

I agree it's a tendof problems of these TV.What can I say I'm so frustrated. I brought my Mitsubishi 1080P TV on 2/07 from Chucks Furniture City, on 01/08 one month shy of a year the Lamp went out it was replaced by a company called Tekno in Lake Worth.I found it strange that a new TV can have an issue verses other TV in my home are pulling 9 years and counting. On 6/17/08 5 months after the lamp was replaced the lamp went out again, I filed a report to BBB and I also contaced Chucks Furniture City to let them know they sold me a defective TV, at this time I had $ 1, 600.00 remaing to pay off the TV, I suggested they take the TV back replace it with another or give me back my money which they refused.I find it poor business that one month shy of a year the lamp went out, they refused to replace the T.V when I told them they sold me a defective T.V. I did what they said use the warranty to replace the lamp which I did. I was advised by the manufacture Best Brand Plus my warranty expires 3/2012. As of 6/29/09 this is the 3rd time the LAMP HAS GONE OUT AGAIN, it gets better the warranty refused to replace the lamp stating that a lamp was replaced already, I told them they replaced 2 lamps when did this take effect and my contract does not state to replace 1 lamp only, what's the point of having extend warranty if it doesn't cover the item. Bottom line is they are aware of the defect the TV has and I'm sure of it now after reading so many online complaints about the Mitsubushi 1080P TV my model WD-52631 and other models of the same nature. Now I'm stuck with an expensive TV that doesn't work and have to pay out of pocket to replace the lamp which isn't fair esp if ti seems to me the LAMP goes out every year. Per the TV manual gives directions to replace the lamp, in all the years I've had other televisions and I've never came across instructions to replace parts. I've had better service with Fingerhut when my Magnovox TV went out, they were unable to fix it so they replaced the TV, now that's service, took place 1990 up to 1 1/2 yr ago that TV went out. Now tell me what's wrong with that picture. If anyone plans to file a lawsuit please let me know, I plan to take action against Mitsubishi Electric Digital Televisions

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Andres Castro
New York, US
Mar 28, 2009 12:05 pm EDT

Reference & reply to your complain about your experience with Mitsubishi.
I agree 100%, I got my Flat panel 46 inches Mitsubishi in September 01/2008, from 6th Avenue Electronics=another nightmare especially the one on Carle Place Long Island New York, once they get your money, they do not care nor have any willingness to help or keep you happy, same school as Mitsubishi in California. It is March 28/09. and still having problems with the TV. The HD channels do not come up when they should and a box, similar to PIP on right hand corner appears with different colors and finally the picture. Have been on the phone and have had more people come over to look at the problem and still not resolved, the attitude of management is pathetic, so are the employees, who hang the phone or disconnect you so many times I have lost account of how many. The head of Consumer Relations seems to go out of her way to antagonize you, and does not take your side or even fake trying to and also hanged up the phone on me March 27/09.
My LCD was replaced about a month or so ago, the problem persisted, I was promised by management a replacement of the TV only to find out the next days that the Technicians had to come back again and confirm that there was a problem, then I was told no replacement since the TV was fine as reported to them, this is a lie, since the box still shows. All I received was a lousy letter from the above mentioned head of Consumer Relations, stating that if anything would happen in the near future they will replace it (this is the same person with no customer service whatsoever that hanged up the phone on me).
I will take this further until I get some results and will make sure that anyone I know will be aware and to keep away from Mitsubishi as well as 6th Avenue Electronics location in Carle Place Long Island New York. Since I have gotten some cooperation and customer service from the one in New Jersey with a completely different attitude.
MITSUBISHI TV 46" MODEL LT. 46244 Keep away from it. I would not recommend any of them from the ignorance to their product showed by the Main Office in California and all involved and the headache it has been to me since September 01/2008.
Looks like another AIG.
If any solution to my problem is resolved I will update this comment.
Andrew Castro uranusalpine2004@yahoo.com

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Mitsubishi - bad product, worse service!

Seeing as how we all have the same problems with the same Mitsubishi TVs and poor service I wanted to see if anyone is or knows and attorney that might have some answers as to what kind of recourse we might have. We've all spent too much money for these TVs to have this many on going problems and costs. This is a large reputable company that people expect...

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Mitsubishi - $249.00 lamp went out in 13 months!

I purchased a 65 inch Mitsubishi projection tv on 11/06/06. It was delivered to my home on 11/10/06. So far, I have had 2 parts that failed within 13 months of this purchase. The first part was a "heat sensor," and I was told that it was a part that frequently failed and the serviceman wouldn't have to diagnose the problem, because it was a known fact...

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Mitsubishi worst customer service ever!

2 months ago I sent out a check like I do every month, and they seemed to have lost my money. I called my bank to see if my check was sent, and they stated to me it was sent to them on time and MMCA should have received it. MMCA told me I need to make a payment so my account does not go late. I stated to them that I had made payment and confirmed with my bank and that I will fax them the records to show proof. They stated to me I should make a payment just to make sure. I told them I can not afford to make a double payment in one month, but they told me I should anyway. I'm assuming they found their mistake, because the next month my balance was normal. They never contacted me to tell me they found the check. That was one of many incidents that MMCA has done.

On December 4, 2007 2:58pm Nancy (last name not used) called from MMCA, im assuming pseudo name because everyone at MMCA that I have spoken to has a common last name such as Smith, Roberts, Wilson, etc.. with foreign accents. I explained the situation that I have talked to 3 people that have said their manager approved an extension I asked for and I was told to send in 50 dollar payment which I did on November 14. I also told her, I received a phone call last Friday and talked to a man named Gary (last name not used), supposedly a manager. He stated that my account has been denied an extension and there was nothing he could at this point. I was very frustrated and we argued on the phone for about an hour and half it seemed. I tried to explain to him that 3 people from MMCA has stated to me that the extension was approved and I was good to go. He said, he was sorry they stated this to me, but they are wrong. He told me his manager denied it and I was not able to talk to anyone else in this matter. He then said if I made a payment on December 7, I will not be in late status.. we argued some more and I stated this will still put me behind and affect my credit due to their mistake. The argument continued and we were both getting very frustrated which ended in unsettled conclusion... I told him it was horrible customer service and that 3 managers approved my extension and now 2 weeks later it was denied by one? Sorry, but here in America when a company gives you confirmation, they can not go back on their word and say they made a mistake.. because of their mistake, my credit will suffer?. Today I received the phone call from Nancy (last name not used) from MMCA stating that I still owed money.. right after the guy I talked to on friday said "no one will call you again in this matter.." I told Nancy the whole story and a couple of minutes later she told me her manager approved an extension, and this will be taken care of. Knowing MMCA, I will get a phone call tomorrow and will have to deal with this situation again, like I have been doing every other day for the last 3 weeks. MMCA is the worst customer service I have ever dealt with. A couple of words come to mind: horrible, rude, disrespectful, and incompetent service.

Also.. I find it very rude when trying to make a payment , they say why couldn't I get the money? Why can't I borrow the money from somebody? RUDE! They want details... not just an explanation. That is my personal business and by stating im having financial difficulty should be enough, they don't need to know my personal business. Get your act together!

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skalistira
, IL
May 14, 2017 10:50 am EDT
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In 2012 I bought an ASX 1, 8 diesel from Belgium where i was living, In 2013 the turbo was off and it was replaced covered by the warranty .In 2015 I moved in Israel and the turbo was again off, it was replaced again covered by the belgian warranty .Israelies didn't accepte the warranty . Last week the turbo was off for the third time, Now there is not any more the belgian warranty (from the 2nd replacement to the3rd the warranty was for 1 year) .Neither Belgium nor Israel accept to extend the warranty for an apparently problematic car.Do you have any idea ιn which email address should I address my complains?
v.skalistira@gmail.com

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Ahmed Amr
, EG
Oct 26, 2016 12:54 pm EDT

Dear Mitsubishi,
My name is Ahmed Amr I had an accident and I crashed my car lancer 2014 and I called the call center in Egypt Diamond Motors hotline 19606 on 25/9/2016 in order to know when I would fix my car; the call center agent gave me the number of diamond motor center in Abo Rawash, the staff told that we are unable to take any cars right now as the center is crowded and full and she took my number & told me she’ll call me to set the appointment in about 10 days and nothing happened no one called, I didn’t know what to do so I called quality department in order to make a complain ; the staff told me that he’ll send an e-mail to the center in order to contact within 2 days and I asked him what if the center didn’t contact me he told me that he’ll send mail to the management in order to contact me and as usual no one called me after a week of waiting so I called the quality department on 23/10/2016 to know what is the action taken and I heard the same answer again she’ll send to the management and I will be contacted again nothing happened and she gave me another diamond motor center number to call them and unfortunate no one answered this numbers she gave me, I called today 26/10/2016 and I was very upset with the agent and I told her that I want to call someone whom In a higher position to solve she told what can I help you I told her I want someone who can solve my issue and I insisted ; she told that her team leader in a meeting and after he’ll finish he’ll call at the end of the day ; and no one contacted me . it is a total disappointment that you are working with unprofessional agents her in Egypt who cannot solve anything, zero follow up zero problem solving from this department, zero after sales, in my opinion this agency you’re working with (Diamond motor) they are total failure, I don’t know whom to complain but I guess you have a solution for this mess up.
This are contacts Mobile Number +[protected]

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suhail nawaz
, AE
May 12, 2014 10:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

showroom by sales agent named Alina. On 1 may 2014 I paid 20% amount in cash and signed all required documents but since that day they are only Ignoring me and not releasing my Car. Even Alina attitude after sale is soo rude and unprofessional. My name is suhail
realy frustrated with their attitude.

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Niniza
, ZA
Nov 25, 2014 4:17 am EST

I have recently bought their new ASX 2014 model in the centurion branch, SA which I added GPS as an extra through Mitsubishi. My reverse camera is now not working and I have complained several times to the dealer and all they say is that ALPHINE guys needs to come out and fix it (no date set). No one wants to take responsibility of anything all they know is offer you coffee while you wait to be attended in the next 40min, regardless you are the only customer in the dealership at that moment. There is just POOR service delivery here, my car is still not fixed. If there is anyone with head office email address please assist.

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Mick Cooper
, TH
Apr 04, 2014 8:17 pm EDT

I have had a Pajero Sport here in Thailand for over 3 years I have never yet had good service and intend to buy a Honda as my next car suggest all do the same. Mitsubishi just do not want to give good service to their customers very disappointing.

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narendar sing hada
, IN
Jul 01, 2013 5:02 am EDT

sir; pajero is complaints .

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narendar sing hada
, IN
Jul 01, 2013 5:01 am EDT

narendar sing hada % laxman sing hada diss - jahalawar raj pajero sport is complaints

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Asem
, SA
Mar 05, 2011 11:30 am EST

Ok gentlemen, I went down one day to find my car got hit from the rear; and the hit was hard enough to push it towards a concrete block in front of it, that mainly damaged the front and the rear of my car, no damaged headlights or tail lights, just bumpers, and now, its almost a month since i dropped my car at their workshop, and they are telling me it needs another damn 4 days to get it done.
Really, does anyone have the main company's email address so i can send a complaint?
PS: i thought that Mitsubishi sucked only because of the dealership here in Saudi Arabia, didn't think its a global issue.
PSS: I also drive a Lancer Ex 2009 2.0 liters, and have the same problem exceeding the 130KM, i thought its a problem with my car because i've driven on a bar road once.

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anassquh
, OM
Feb 07, 2010 3:08 am EST

WE also have very bad service her in Oman, do you believe service 1000 km they keep the car for 4 days to do it and finally I received my car without wash !

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anassquh
, OM
Feb 07, 2010 3:00 am EST

I NEED THE MATSUBISHI SIT TO SUBMIT AN OFFICIAL COMPLAINT IF any one have this please send it to me.
The problems in my car also noticed by many of peoples buy new lancer 1600 cc and they all went back for the dealer what he do he change the tiers and still the problem is their. I went to a higher level for complain but they speak much do nothing. my main worry if any accident happen how will be responsible for this, i can't work without car so what to be done next. If you have any query I can give you contact no. of many customers with same complain.

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Mitsubishi terrible after sales service!

Mitsubishi Digital Electronics America, Inc.
www.mitsubishi-tv.com

Mitsubishi Projection TV model # WD73927. We purchased this TV in March of 2006. In May of 2007 our TV went out and we were told that the major component that projects the images had gone out and that a replacement was being developed at Mitsubishi and we would get our TV back in a week. Well, many weeks later and still no repair and just today we were told that the new component isn't any good either. We spent $9,000.00 and have been without a TV since May with no resolution in sight. To make matters worst you cannot get any assistance from Mitsubishi. They stated we could not get our money back and that we would have to wait to let them fix it first. At this point we need help and I know we are not the only consumers having this problem.

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Ray Simmons
Eagle Point, US
Oct 24, 2011 2:13 am EDT

In April 2009 we purchased an LCD Flat Panel HDTV 52 inch, just last week the left side became discolored I called Mitsubishi and they gave me 2 numbers of TV repair shops that I could call so that they could diagnose the problem BUT I had to pay them $80.00 the diagnoses was a panel is going out, panels the repairman said Mitsubishi knows are faulty! So I followed the process of faxing the diagnoses, proof of purchase etc. Mitsubishi called and said they would replace the panel which costs $1892 BUT again we have to pay $225 in labor and a $40 reroute fee SO they want us to spend $365.00 to pay for their faulty panel to be replaced! I think they should either replace the TV or give us approx $2200 (cost of panel and repair) to buy a new one! I suggest you really investigate this company before you buy their product!

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Jeffrey Robbins
, US
Dec 03, 2010 3:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

My Mitsubishi is a 73" dlp that is only 2 years old. When it was new the light engine had to be replaced which was covered under warranty. I purchased a 5 year extension warranty through a separate company. The TV died on Oct 31. Just shut off. After three weeks I was told the parts distributor was back ordered on the part. They said I had to wait as my comtract doesn't cover backordered parts. Well I spent two weeks with them about every 4 days and finally got the part number. I called Mitsubishi USA parts and found that they did in fact have the part. I spent more than $50 to buy a thermal coupler which I was told was bad. I got the part finally (TV out for over a month now) take it to the repair shop, they put it in and the set works for 15 minutes then shuts off again. I have no idea what they are going to do now but the repair shop said it needed another light engine. Hopefully the warrantly company will offer me a settlement and I will never buy a Mitsubishi again. This was my second. The first was a projection HD system and they had to replace the board at a cost to me of $500. Mitsubishi doesn't give a [censor], I plan on joining the class action law suit against them and maybe recover some money. I'm off next week to buy a 65" Panasonic plasma.

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Gary Eggert
Grand Island, US
Nov 06, 2009 1:14 pm EST

I purchased a model WD-52327 in December of 2006. Recently I noticed five pairs of dotted lines running vertically and evenly spaced across the screen. I rferenced my owners manual and found a website that provided me with an authorized service provider that would come to my home and look at the tv. (Several I called advised me that I would need to load up the tv and bring it in.)

When I was told what the cost would be I declined to have it repaired (it cost me $105.93). I then contacted the customer relations advisor and was advised that the service provider I used was not on their list and that I would have to have a "current" provider diagnose the problem and submit a repair estimate. Once they received that they would determine the extent of their participation in the repairs.

I called the first service provider and they advised me that they no longer repaired TV's! I called the second provider and learned that I would have to bring the tv in and they would diagnose it. I called Customer Relations back and advised the person that I couldn't carry the tv down steps and load it in my vehicle. After some time they called back and agreed to have the service provider come to my home to get the tv and they would pay for this "service call".

The service provider then advised me that he would actually send the tv to another location (about 100 miles away) to have it diagnosed and by the time repairs would be made and the tv returned I could expect to be without it for approximatley 4 weeks!

I have put any further action to get the tv repaired, on hold until I could further explore whether or not I want to spend an unspecified amount of money on it. I am being told that Mitsubishi might pay for some or all of the parts or they may not; and they may pay for some labor...or not. They don't know what they will pay until they find out what is wrong.

The first service provider after viewing the tv advised that it was the "light engine". The second provider advised over the phone (after I described to him what the problem was) that it was the " light engine". How many people have to say the same thing before Mitsubishi accepts the source of my problem?

I feel like Mitsubishi is putting up as many "hoops" as possible to see how quickly I will give up and go away!

Oh, by the way, I am being told that labor and repairs could be in excess of $2000.00 and I paid less than that for the tv less than three years ago.

Where do I sign-up for the class action lawsuit?

Gary Eggert

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formeremploy-e
Tustin, US
Sep 29, 2009 7:50 pm EDT

As a former Mitsubishi employee I spent 1 year there as a temporary employee, well 99% of consumer relations are temps. When you call in, you first get ventus which is located in Manila Phillipines. They are reading from a script and are instucted NOT to transfer the call to the U.S. unless they cannot handle the issue. When you do get the U.S. office, the consumer relations advisors are not properly trained for assisting with trouble shooting, yet reading from the instruction manual, or given answers from the technical advisor Curtis Gentry. He can be reached at [protected], his DIRECT line. He will not take transfers from advisors, only answer questions from advisors by asking three more questions. Please call his extension with any technical problems you may experience. In regards to chassis repairs, that is the rule, NO REPLACEMENTS, ONLY REPAIR, advisors are given no choice but to relay that information. When you ask to speak to a supervisor, there are two of them, Arjun Sheth AKA AJ, and David Ratinoff. When you customers ask to speak to them, there only job is to monitor what each advisor is doing, let me tell you it's like working in prison over there and we commonly joked about that. When a supervisor is approached with a question, they all have different answers hence the lack of training and the fact they are complete idiots. A trained Monkey can do there job, LITERALLY. All they do is look to see who is doing what from there double monitored desk. When a customer asks to speak to a supervisor, we are INSTRUCTED to say they will call back in 1-2 business days, and if the customer is irrate, which most are with the product, they say "Tell the customer we'll call them back before the end of the day." Which they have no intention on doing, and then a week will go by. Advisors have a breakdown sheet regarding what they can do to help the customer for repair, depending on the age of the unit. They will repair the unit untill repair exceeds the value of the set, but not what you paid for it, DEALERSHIP cost when there have been multiple repairs in a short period of time. After your Mitsubishi 1 yr manufactorer warranty runs out, you are referred to you extended warranty company, if you have none, they will assist and cover up to 18 months from purchase date accompanied by a receipt, if not then the day the t.v. was shipped to the dealer. Oh and for your info, Arjun Sheth AKA AJ's DIRECT number is [protected], David Ratinoff's DIRECT number is [protected]. When assisting customers, they are not instructed to do what is right for the customer, but how much we can save the company including flat out denying the customer assistance right after the 1 yr factory warranty was completed. Then we have AJ and David's supervisor, Vigil White, his DIRECT number is 1-[protected]. His job is to do nothing but sit in his chair and pretend he is running the department like he was General Douglas MacArthur due to his extensive war commendations while fighting wars in Playstations 1, 2, and 3 as well as X Box. This is his first real job and has been there for about 20 years as skilled as a well trained ninja in the arts of "How not to supervise" and "How to know nothing about your product and rise the ranks", remember, we are dealing with a honorary war hero. He won't speak to ANY customer UNLESS the President of Mitsubishi has been written a letter about the customers disatisfaction of there product, and that is the BEST way to get your t.v. replaced. After that was done, he will just assign the file to some advisor who already has 100+ files to work on in his 8 hour day, THEN will hound them until the issue is resolved and he will offer no support to the advisor. It is LITERALLY the deaf leading the blind. The corporate address is 9351 Jeronimo Rd., Irvine Ca., 92618, but let me tell you the highest person to speak to is Vigil White. His boss is Glen Yama[censored]a, his DIRECT number is [protected]. All these phone numbers will be helpful to you, ESPECIALLY Curtis Gentry techincal advisor who is the ONLY employee in consumer relations that half way understands how to trouble shoot the t.v.'s. If you need to complain about Vigil White, I STRONGLY advise you to call Glen Yama[censored]a, and if you want your t.v. replaced, write the president of the company Yashi Moriyama. Good luck with your issues.

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Ed WHite
Edmond, US
Apr 09, 2009 8:42 am EDT

I haven't yet gone through the repair process. My set just started acting up. I bought it in early 2006. It worked OK up until now (periodic unexplained audio outage that could be fixed by unplugging and restarting). However, it has rapidly begun the color and crispness problems of the type noted above. I emailed the attorney who posted above, but I haven't heard back yet. I'm dreading this process.

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L. Baty
,
Nov 25, 2008 10:09 am EST

We also have a Mitsubishi TV that has been at the repair shop for over six weeks and now we have been informed that it will be another 6 to 10 weeks. The repair shop is also upset because Mitsubishi does not allow them to replace the chassis, but rather insists that they send the chassis in and then it is sent back. This takes weeks. In our case, the company required that the capasitor be checked first, which was not the problem, and we are now just starting the waiting weeks.
Was a class action suit ever filed? And if so, please give me information.

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skobashi
,
Aug 23, 2008 3:21 pm EDT

August 23, 2008

Anyone that owns a Mitsubishi DLP HD Television “WD MODEL” has much in common with numerous disenchanted owners.

Refer to the CNET forum at:

PG 1 OF 34 PGS
http://forums.cnet.com/5208-7596_102-0.html?forumID=60&threadID=257865&start=0&viewMode=threaded

PG 34 OF 34
http://forums.cnet.com/5208-7596_102-0.html?forumID=60&threadID=257865&start=495

Every owner and prospective buyer should read about the ongoing issues to date. There are 503 POSTS AS OF 8-23-08 regarding additional ownership costs, numerous problems in connection with parts, service, warranty issues, dealer non-performance, care/maintenance, warranty non-performance, expiration of major parts (chassis), etc.

Purchased a Mitsubishi DLP HD Television “WD-52725 MODEL in March 2005. The following repairs were performed with the last entry still awaiting a response.

01/08/2007 Lamp Replacement Necessary

03/22/2007 Software Upgrade Necessary

07/16/2007 Software Upgrade Necessary

08/22/2008 Pending Necessary Chassis & Lamp Replacement
w/ additional parts possible upon installation of said items

Did a Google search but could not find any information regarding a lawsuit for this issue. Perhaps there will be soon once the receipt copied on this message sees this.

cc: harry@millslawfirm.com info@millslawfirm.com

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Joseph Cander
,
Feb 24, 2008 1:21 am EST

Hi i am having the same problems,mitsubishi offered me another tv a wd---31 or 34 but i very leary of excepting one of these after reading all of the complaints i am interested in joining this lawsuit, read my complaints o n this board in the same above name and phone number, please leave a message.

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Harry Shulman
,
Oct 22, 2007 4:01 pm EDT

We are about to file a class action lawsuit regarding this model of Mitsubishi TV, among others. If you would like to call to describe your problem (e.g., was it a light engine?), and/or discuss your rights, please contact me at harry@millslawfirm.com.

Note: California law requires me to state that this is an advertisement for legal services.

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12:00 am EDT

Mitsubishi poor service!

I purchased this HD upgradeable rear projection tv about 5 years ago, and I was generally please with it's performance. In the owners guide that came with the stated in the form of a promise that "We will engineer and manufacture the upgrades necessary so the HD-Upgradeable television you purchased today can be made compatible with near-future advances in digital television and digital interconnectivity". Since when my 2003 model tv was not equipped with a HDMI input when it was manufactured, I tried to find out from Mitsubishi if there was a way for my tv to be upgraded to handle this new digital interconnectivity. AS Promised. I gave up trying to contact them through there e-mail contact after three attempts, and getting no response.

I then started writing to them. After the third writing, I received a response, saying that they tried to reach me by phone without any success, and I should contact their customer service department. After two days of being put on hold for long periods of time, I finally to talk to a real person. I think it was a real person since they seemed to have a bad cold. I was told that there was nothing available now or in the future that would solve my problem.
All I wanted was information about a simple connectivity problem with my $2000 tv, that I expected Mitshubishi might have the answer for. I have written to the company complaining that instead of getting straight answers, all I got from was a run around to a dead end. To this date I have received no response to that letter, and it's been a few months since then. I other have had a similar issue with this company I would appreciate hearing from you.
I think Mitsubishi should at least apologize for making promises it can't keep, and for waisting my time.

After this experience I don't think I'll buy another Mitsubishi product

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brian morgan
,
Apr 09, 2008 5:01 pm EDT

We need help, lamp out 4 times on 1 year old tv! Mitsu not helping!

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Mitsubishi a bunch of liars!

I just bought a 2001 dodge 1500 pickup from your car dealership. This vehicle was bought 7 19 07. The salesman told me one thing then after getting contract at home and studying it I found out he lied. On 7 19 07 went and complained to a manager Mr. Ainsworth and he promised to get back to me in a couple of days, am still waiting to hear from him. The credit manager sold me an extended warranty contract which he told me covered the vehicle bumper to bumper for all repairs. This was another lie. After taking a little road trip this past weekend, found some things wrong. Some of which were wrong to begin with but as I bought the vehicle as is they told me to wait for warranty papers and then bring in to fix.

The salesman also told me this vehicle had so many hundred point inspection which if so these things should have been picked up and fixed before being sold. This was another lie. After taking vehicle to service dept. today and telling them what I found out wrong, they called the extended warranty co. and they said none of this was covered under the warranty. This included Check engine light, power door locks, and the A.C. Now as I am in there signing all these papers, you take the mans word for things without getting into detailed reading. If you are going to allow a dealership like this to use your name, I think you people are in deep trouble. In my years of doing business if I had a bunch of liars like this working for me and dragging my name down I am afraid I would have to do some thing about it. As a new dealership I understand they must start off with a good amount of sales but not this way. You can be sure that my message will get around as to this dealership and the Mitsibushi name.

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