Mitsubishi WD-52631 TV / bad product, worse service!
Seeing as how we all have the same problems with the same Mitsubishi TVs and poor service I wanted to see if anyone is or knows and attorney that might have some answers as to what kind of recourse we might have. We've all spent too much money for these TVs to have this many on going problems and costs. This is a large reputable company that people expect to get quality products from, but it doesn't seem that this is the case any longer.
I purchased my 52" DLP in 8/2006, and my lamp went out on the Saturday night before the Super Bowl (2/2/08), for which I had a pretty good sized party planned. When I called Mitsubishi on Monday morning (had to wait until then because the international company of Mitsubishi is closed on the weekends), they told me that while I was out of warranty they would send me a new lamp within two business days if I fax them my proof of purchase, which I did first thing Tuesday morning. I then called on Wednesday to verify that they received my fax and was told that they did and that I would receive my new lamp on Thursday by 5:00 pm. When no lamp arrived on Thursday I called back again and was told that the department that is able to track my shipments closed at 5:00 pm, and that someone would call me back in the morning. Friday afternoon rolled around and still no lamp and no return call, so I called back again making sure it was before 5:00 so that I could talk to someone in America, but they said that the department stops taking inbound calls at 4:00 to make call backs and that I should get a call that evening. Nothing.
Finally this afternoon (Monday) I called at 2:00 to be sure that I got someone, and after getting the run around from another service rep in the Phillipines for 15 minutes even though I told him I wanted to be transferred to an American rep right away, I spoke to someone in the Company's parts department in Irvine, CA. He told me that the best he could do for me is offer me a replacement lamp at a reduced price of $200 which I would then receive 3-5 business days from tomorrow. This is after being told that I would receive a free replacement lamp in 2 business days last Tuesday. After explaining to him that its not my problem that the people over seas are giving out the wrong information he agreed to ship the lamp for free, but it will still take 3-5 days. When I asked to speak to a supervisor, he said that he'd have to put in a request to have a supervisor review my file and call me back in two days. I've never called somewhere and not been able to talk to a supervisor.
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