Mio Card / Screwed up my Social Security Direct Deposit
2-4-09 FDIC Complaint against MIOCARD, InComm and The BankCorp Bank of Wilmington, Delaware.
Each month the U.S. Treasury deposits my Social Security Disability check into my MIOCARD debit card account through direct deposit.
On 3 February, 2009 this did not occur and when I contacted MIOCARD Customer Service at [protected], their customer service representatives tried to convince me that the Social Security Administration had "attempted" to make a deposit but it did not go through because the debit card I HAD, that ended in 6745 had expired and that it would take me 2-3 weeks to file another direct deposit request with Social Security.
Their customer service personnel did not know that I am not stupid and that the funds get transferred through routing and bank account numbers, NOT the debit card / Master Card numbers.
After verifying through the SSA that the problem did in fact exist within the InComm/MIOCARD banking system, I called the MIOCARD customer service once again. This time trying to access my account information on the Internet while I spoke with the customer service agent.
NONE of my account information, account history or anything past the last (5) transactions is available to me through the Internet and the MIOCARD customer service agent lamented that SHE couldn't access anything to do with my account history either.
It is evident that the problems lie within incompetant customer service level management at MIOCARD customer service and their online banking system which poses a great danger to ALL account holders and our funds.
THIS issues all need to be deeply investigated and immediate solutions applied to prevent this from happening in the future.
I shutter to think that all of our accounts are being siphoned for illegal purposes and us customers being stonewalled so that InComm and MIOCARD can reap the billions in interest money from collectively stalling our funds from hitting our accounts.
Please feel free to contact me (24/7) either on my cell phone [protected] or by E-Mail to: GregoryRomeu@hotmail.com
It would be benificial if the FDIC investigate this banking system and issue a harsh warning in regards to the delay of people's social security direct deposits, irregardless wether or not their systems have a "glitch", as this issue is causing me to miss traveling some 250 miles from Tulsa, Oklahoma to the VA Hospital in Dallas Texas to see my medical personnel to address a health issue related to a broken back after being struck and disabled by a tractor-trailer rig and driver.
These types of issues should be readily remedied by funds available with the bank(s) and the problems NOT laid into the hands of the disabled to suffer yet more demise in our lives as we are already suffering enough as it is.
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