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3.3 14 Reviews

MiniPocketRockets Complaints Summary

8 Resolved
6 Unresolved
Our verdict: While MiniPocketRockets has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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MiniPocketRockets reviews & complaints 14

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7:56 pm EDT

MiniPocketRockets Phantom rsx pocket bike

If I could give them 0 stars I would Don't waste your money is basically throwing it away when buying from this company. Their customer service is extremely rude they don't care. I purchased 2 Phantom RSX Pocket Bike almost $1000 one time used and both bikes are leaking really bad and the bike won't stay on. I was going to purchase Stinger RT Go Karts, X18-R Nitro Bike, and X19-CR Dominator Bike but never again will they get business from me. I'm not one to ever write reviews bad reviews. I'm always pretty satisfied with the things I purchased but the way I was treated by their customer service representative was not right that is not the way to treat your customers. This was a birthday gift for my kids and they are very sad that they can even ride the bikes. I'm very disappointed I feel like I threw my money in the garbage.

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4:41 am EDT

MiniPocketRockets Returns/Unprofessional/Thieves

This is the most unprofessional business ever! the customer service never picks up the phone! the help desk is just through email! they do not service your products! they only send pictures and email. The customer service reps are rude and nasty! managers and supervisors never return phone calls . They send you used parts and products! i returned merchandise back in january it is now mid april and they still havent given me my credit for the products returned! they are theifs! they try to keep your money as long as possible! they make excuses saying that my paper work did not state i wanted credit.. Makes no sense i even fed ex it so i can track it and make sure they received with a note stating why it was returned and that i wanted my money back. Everything was done properly and unused items returned on time.. I keep emailing them, leaving messages adn they dont return my phone calls or emails. The reps keep transferring me around. The products are cheap! this was a christmas gift for my boys in which they even sent me colors for bikes and helmets i did not order. When i informed them it was the wrong color they just stated they ran out of the color i requested . They didnt even bother to call me to let me know know what i wanted would not be sent not even the secondary color that i choose. My sons bike came in with a broke kickstand. My other son handles were bent . The first week we had to replace parts because the clutch wasnt even working. Due to having already put gas in we could not even returned the bike. How do you know if your bike works if you dont put gas in! thats how they get you so you can never return anything! its a rip off.. Its sad for the kids who order these and have there hearts set

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12:35 am EDT
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MiniPocketRockets Stopped working and company refused to replace it even though it's under warranty.

I bought one of your mini cobra four wheeler bikes and it took 2 hours to start up the first time then it refused to start again. I tried putting new gas in. In addition to that the four wheeler came and was all scratched up.  I had the mixtures of gas and oil right and it wouldn't work.  I finally got it to work after lots of work then it would just randomly stop running every few minutes.  This four wheeler has a horrible quality and the only thing you told me was that you would send me a new part. After I installed the new part it still didn't work. I tried to get a refund and you said no even though it was still under the 60 day warranty. After i told you this you said that after i put gas it the four wheeler it couldnt be returned. This is outrageously stupid the way you did business with me and I will make sure that no one that I know buys a bike from your company and I will write bad reviews about this product and this company.

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Is MiniPocketRockets legit?

Our verdict: Complaints Board has reviewed MiniPocketRockets and concludes it's largely legitimate, assigning a high trust rating. This suggests that interactions with MiniPocketRockets's website can generally be considered safe, allowing users to proceed with a degree of confidence. Trust in MiniPocketRockets's services, but remain informed and cautious.

MiniPocketRockets earns 78% level of Trustworthiness

High Trust Suggestion: MiniPocketRockets evaluated with 78% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

A long registered date for minipocketrockets.com can be seen as a positive aspect for MiniPocketRockets as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of MiniPocketRockets's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Minipocketrockets.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Minipocketrockets.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Minipocketrockets.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Minipocketrockets.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The minipocketrockets.com may offer a niche product or service that is only of interest to a smaller audience.
  • MiniPocketRockets protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to MiniPocketRockets. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:16 am EST
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MiniPocketRockets my husband ordered a bike for our son for christmas

my husband wanted this bike from this company so badly for our son for this christmas coming but i believe these bikes are dangerous so i really didnt want him to have it in the first place but i also fell like i want my son to have everything me and my husband did not have growing up .well to start off with if u go on this web site you will see where this company tells there first big lie and say your bike will be shipped the next day when it was almost two weeks later when we did recieve it the box was all beat and banged up the ups person ask my husband straight up did he want to send the package back because he knows the bike had to be damaged. my husband said he wanted to take a look at it first him acting like its his instead of our sons so happy that it was finally here and before christmas he said he was fine with the package. the ups guy told us if we had any problems with it just the number and they would pick it back up .so as soon as we open the box and pull it out we notice the whole front of the bike is off a metal piece on the bottom was stickin out on the bike where as though my son could have cut him self on it the ignition is plastic and it was brorken off missing pieces not in the box and a wire hanging from it so we called the company to let them no we were going to send it back to them because it was missing pieces broken and a total mess for us to have just spent the total of 237 dollars on our son for him to have amerry christmas but for us to fall behind on our bills for his special gift from his father who struggles to make it month to month for him to say well take pictures of and email it to us were going to send you the parts, oh me i was ferious so sir i said we just paid you 237 dollar for your prodcut and your results are rediculous i dont want your parts i wnat my money back he says to me go to the rma fill that out and mail it to us .what r u seroius, im thinking but that process i dont have time for we called ups got them to come pick up the bike so it three days later and im sitting here writing this because i just got off of the phone with this minipocketrockets.comafter been hang up on every time i called i noticed the only have two operators working the phones a man and and a woman .i only got to speak to her for a second though because waiting for my c ustomer service rep. when finally did get one she said yes ive been calling tring to get in conact with you we did not have the bike in the color u ask for can you pick a alternative color i said i just called you she said i know but ive we have been trying to contact you i said ok than red would be fine my husband said to me u make sure she got the right person i said mame who do you think i im she said someone that was diffenetly not me or husband i said u do have the wrong person she said nothing and there was the lovely sound of that god awful music they had playing in the back round to hold on for another 30 min to be hung up on .called back again and waited about 15 min for some one to pick up a male anwserd this time he is a really rude man i said to him ups came and picked up the bike that we ordered from you because it was damaged when recieved it he says to mewell no one at this company told you to call ups thats your fault we r going to send u back the bike broken with the new part and you can put them on your self or you could im like sir i wasnt finish telling you the problem an he rudely keep yelling at me over the phone like how dare i insult him as if i got any word in edge wise he told me i needed to call ups and tell them to deliver the bike back to me and i need to pay the shipping and hung up th phone .my husband told me to just call ups to see if they had alreadysent the bike back tothe company yet and they confirmed that the package would arrive back to them tomorrow so back to what i said earlier why did it take that long for us to recieve the bike but it gets back to them in 4 days .so we called these people back my husband had it on speaker phone so we could both listen to just how rude this guy was and it was the same guy my husband said my wife just called there because we recieved a damaged bike and he cut my husband off and said i told u that it dosnt matter it does not matter you r going to pay the shippiping and hung up again.this is happening to us because these people are really rude disrespectful and have no good costomer service at all they a total mess im not even done eith the madness i have to call these people back tomorrow to see what going to happen but one thing for certain u should be careful of how u treat Gods people cause he dont like ugly and this is the worst i have ever been treated by any company ever u guy suck bog time ! p.s I just wish i would have looked at them up before i gave them my credit info

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4:58 am EDT
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MiniPocketRockets defective products/ no returns

I ordered two pocket bikes from two different check cards from this company, and received the products on time. Not to mention, my son and nephew had been waiting for these bikes for about five months for their birthdays. A day before their birthday party, my brother and I put gas in the bikes as instructed by the website and owner manual. The bikes simply did not start. We tried pull-starting the bikes for about an hour straight before calling their customer service line. This company with no argument has the worst customer service I have ever had. From the get go, the service rep figured me out to be a mechanic by suggesting such things as removing and greasing the spark plug, then later suggesting that i should have never greased the spark plug. I could not help but think of all the women and men out there that bought these products and have never fixed a motorcycle before. After calling the company multiple times about how to get the bike started, they simply told me that their product is not guaranteed to work. with that in mind, i asked the gentleman what the odds were that two bikes of different prices and make, can have the same problem. The man had no answer. I asked if i could simply return the bike, and the man said that since i had already put gas in it, it would be non- refundable. I asked him how a buyer can see if their product worked without fuel, and the man had no answer. Now the two bikes are at a certified motorcycle mechanic, and if he is not able to fix them, i will certainly sue them for false advertisement, knowingly selling defective products, and having unfair refund policies to mention a few. Please do not buy from this company, it is beyond a fraud, it's theft. This compamy is only 65 miles away from my home, but would still not allow me to take them the two bikes. they would not also disclose their last names and compnay location when I threatened to sue them.

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4:09 pm EDT
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MiniPocketRockets Awful experience

I would just like to share my opinion and experience of what happened to me when i purchased with mini pocket rockets. com I placed an order with them for a mini pocket bike because the price was cheap. well stupid mistake i didnt do my research like i normally do on a company. well i did when it was to late and found so many complaints from customers on the product being broken and pieces missing and never getting the product. well i learned the hard way i ordered with them and thought nothing well the next day my card was already charged which is really quik most merchants dont charge you until the product is out of the warehouse. 2 weeks went by no bike well i tried to call them so many times they would hang up on me and would not let me speak to a supervisor this little basement operation must be ran by a few kids i thought to scam the public. well then i went to the process of disputing the charges on my card and emailing the company they sent me back threatning notes saying that they will win the dispute. even though they hadnt still sent my product and i told them not to bother after everything i already had gone through why in the world would i want to buy anything from them. well they said they will still ship it so then i can pay a 25% restock fee and shipping charges if i refuse my order. well i did i refused it alright and sent it right back to them they think they can do whatever they want even though i cancelled it way before they even shipped it. well im still going through thtis battle but in the end i have processed a complaint to the better business bureau and consumer affairs but if you look at bbb.org they already have over 160 complaints not resolved and an f status so it happened to be and i just dont want it to happen to anyone else you get what you pay for i guess and believe me this company is not worth the couple pennies youll save because i have heard so many reviews on them since on how bad their products are and they wont let you return it after you put gas well how in the world do you no if it works without the gas being in it. so buy locally if you really want better service. i recommend you avoid minipocketbikes.com but thats just my opinion. dont believe me just run a search on their company you will be glad you did.

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Calvin
, US
May 04, 2010 3:42 pm EDT

I purchased a mini Pocket rocket for my sons birthday in March, from the minipocketrocket website. The rear tire was defective meaning it was off balance and the bike whobbled dramatically. Customer service told us to take it to a tire store and have the tire reseated, which we did . they said that it was very difficult to seat these very small tires and that this one was defective. Minipocket rockets will not even return my calls now that I have done what they asked.There customer service rep. actually laughed at me over the phone. he was eating, drinking while on the service call. I have now left several messages for the "manager" who has not returned my calls. the website states a 60 day warranty aganist manfactures defects, which I have now been told buy both a local Mechanic and a tire shop that the tire is defective and still no return call.

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Mobster
, US
Sep 12, 2009 3:39 pm EDT

For those looking to purchase a mini bike, or a "to-scale" mini-motorcycle for youth, please avoid contacting minipocketrockets.com.

The company. minipocketrockets.com, has a history of complaints from consumers and advocacy groups, and is on file with the Better Busienss Bureau. I had what now appears to be a common story when dealing with minipocketrockets.com. Upon ordering the bike, the box arrived with the vehicle in damaged condition. After a series of emails, sending photographs, and placing phone calls trying to get this resolved, no one has ever returned any calls or responded to any e-mails. It appears that this is the same fate that many others have experienced.

I suspect that this is a basement operation, as no one at their answering service could tell me anything about the company, or the names of any individuals. Their only address is a P.O. Box, and the bike came shipped directly from overseas. Avoid this company at all costs. There are many, many reputable dealers of mini-motorcycles on the Internet, suggest those interested should seek another company. Please help us in putting minipocketrockets.com out-of-business by sharing your similar stories.

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Nobultox7
Brooklyn, US
Oct 16, 2011 8:39 pm EDT

Ohhh ### i just orderd a pocket bike off of minipocket rockets AND I DIDNT SEE THE REVIEWS ANS BAD NEWS ABOUTT IT ! -_-

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10:54 am EDT
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MiniPocketRockets Fraud/Cheat

A Complete Fraud, PERIOD!

I have been waiting 7 months for a replacement part. I ordered a bike from this FRAUD company in Dec 2008. I have been waiting on a replacement part every since (today date is 07/30/2009). I have NEVER in my life experienced this kind of treatment from ANY company. They give you the "run arounds" on the phone, I was NEVER able to speak to the supervisor and don't even think about email them... HA!. I eventually contacted my cc company and had them to "reverse" the charges which they did after Minipocketrocket .com refused to contact them back. What did Minipocketrocket.com do after I reversed the charges? sent everything to a Collections. FOLKS! THIS COMPANY IS A COMPLETE FRAUD! I will fight them tooth and nail! it is not even about the money it is about PRINCIPLE! I can't believe they are allowed to get away with this!

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julie erickson
Elmhurst, US
Oct 11, 2011 11:34 pm EDT

omg i ordered from them a month ago paid 338.00 i called today the jerk guy who was beyond rude claimed the order was cancelled that next day due to product was on backorder and that money was never taken out, i called my bank and they laughed and said it was clearly debited from my acct so i called back and the same guy answered all three times and he was rude he interrupted me he said they never took money so now i get to go to bank fill out affidavit and wait but in the mean time my sons bday present will not b here! DO NOT ORDER FROM MINIPOCKETROCKETS.COM FRAUD

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joubrazac
Meadville, US
Apr 20, 2011 7:19 pm EDT

Place sucks!

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joubrazac
Meadville, US
Apr 20, 2011 7:18 pm EDT

I thought I would be a lucky one, well I was very worng. Customer service is terrible! They blame the client for everything! Every mistake they make is somehow the our fault. They lie, told the bike was held up is customs, then shipped another bike. They did call to ask if I would like to be placed on a waiting list for the bike I wanted, but somehow that stands for send me any peice of crap you have there. Do not buy form this company. Better off going to Wal-mart and buying the battery operated bike! I even asked customer service about the bad reviews, ha! they stated errors very rarely happen with their company and they are well respencted. Think they are confused with someone else.

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1:13 pm EDT
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MiniPocketRockets No product - No Refund - Lose Money

I purchased a mini bike from mini pocket rocket website. They say that your purchases are 100% protected and the merchandised is insured through the shipper.

They shipped it via UPS. UPS says they delivered and left with woman. There was no woman at home, I was at my lawyers office.

I call the company and they said they will have to get UPS to investigate. UPS comes out to my house, they says they will be issuing a check, refund to the company.

It has been over 30days, each time I call Mini pocket Rocket they give me the same line, we haven't received a report from UPS, please calll back next week. So i call UPS and they state they are done with the report, they have issued the company a check.

So I call the company back, and they don't say nothing but call back end of week. I call back and they do the same.

It has been almost two months, I have no bike, and no money!

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Tommy
, US
Mar 05, 2009 12:27 pm EST

I purchased a Mini Pocket Rocket in November as a Christmas present for my son. The first day that he road the bike December 26 the foor pedal broke. The next day the gas line came loose.

I sent the company an e-mail, December 28, explaining what happened. I received an e-mail back December 30, asking me to contact the via phone.

I spoke with a Representative and explained the reason for my call. The Representative told me that the would be able to replace the broken pedal. They would be sending me a RMA form to fill out.

I received the RMA form, January 7 2009, I was not able to send the part to the company until the end of January, due to my husbands illness which required me to be out of town most of January. When I returned I sent the part to the company.

I February I had not received the part so I contacted the company once again Via e-mail to find out how long it would take to received the part. I received a reply that I would not be able to get the part replace because of the date that they received it.

I responded back explaining the reason for the time they received it and Rep that I spoke with did not tell me that they needed to receive the pedal before the warranty expired. We corresponded by e-mail for a few days, then I was told to contact them via phone.

I contacted the Customer Service department and spoken with a gentleman you was very rude and un-professional after I explained the reason for my call.

He told me that I should have know to return the part with in the 60 days. I shouldn't have to have someone to tell me the part needed to be back to them in order to be replaced. He said if I were to tell you that we would replace something you wouldn't wait until June to send it back and still expect us to replace it.

I should have gone to their website to get a RMA form and not wait for it to be sent to me. I told the rep that I was not aware that I could get the form from online. He told me that I should have read their website under the Facts and Questions. I told him that I was just following the directions that were given to me.

I also asked why no one had contacted me to let me know that the pedal would not be replaced? He said the usually send e-mails, that I should have looked in my Spam e-mail for the reply. He could not give me a date that the e-mail could have possibly been sent. He said that he did not work in the e-mail department.

He also said if you knew that no-one had contacted you why did it take you so long to contact us. I told him that I was giving them time to send the replacement, and that I should not have been the one to contact them, they should have been contacting me.

I asked the rep why wasn't the part returned to me if they were not going to replace it. I he said that they could return it at my expense if I sent the a prepaid label.

I told the rep that I was very disappointed in the way the handled their business and that I would be contacting the better Business Bureau, he told be that the only thing the Better Business Bureau would do was send them a letter.

This has been a very bad experience that I have had with this company, refusing to replace a damaged part.

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PEEVED!
Stafford, US
Jul 30, 2009 11:00 am EDT

I know how you Feel! Don't worry the Govt. will catch on to them real soon.

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9:28 am EDT
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MiniPocketRockets Fictional Warranty

I ordered a pocket bike for my son's birthday from this company, and upon inspecting it noticed it had missing hardware, cracked plastic, and defects. It took me hours to get through to there customer service line, and when I finally did here is what I was told. I should go to the hardware store to pick up the missing nuts and bolts because they do not carry the replacements parts because that would cost them too much money. And that i could fix the defects myself by drilling new holes in the plastic and frame. I asked them if they inspected the bikes before they sent them out, and the first person told me they did, but their second representative told me that they could not afford any
quality checks. I told them that I wanted to send the bike back and they could replace it or refund my money, and Joel (their rep) told me even if they would send me a new bike it would probably have the same problems. I couldn't believe what I was hearing, so my next question was so what your saying is that you knowingly sell junk, and he flat out told me yes and that there was nothing he could do about it. Oh they did tell me I could send it back, but that I would be responsible for the shipping and a 25% restocking fee. So basically I could lose $100 just for doing business with these scam artists. Even if I put the time and money into trying to fix this piece of junk, I am fearful of letting my son ride it. By the way they advertise on their site to have a great warranty, and even offer you a free extended warranty. Do not make the mistake of doing business with this company.

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2boys_no_bikes
murrieta, US
Mar 17, 2010 8:39 pm EDT

i agree that comment was obviousely made by one of the unprofessionals who work for this sad excuse for a company. that is ok i am going to tell everyone i know and can get to listen not to buy from this website. we bought 2 bike from them and they were anything but ready to ride out of the box. we took all the propper step explained to us by the rude customer service representitive and nothing. our hand were bleeding from pulling those damn cords and they would not start to save our lives. all we want is a refund. their policy of unreasonable. how are you supposed to know if it works until you put gas in it. it is a scam. they are going home wondering why karma is kicking their ### in the real world and it's because they are scamming good people out of hundreds of dollars. we will get our money back. believe that.

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lovinlife503
Pittsburgh, US
Jul 29, 2009 2:46 pm EDT

the comment above is obviously from the well trained crap tossers the company has hired to try and make their company sound good(bravo)
Everything in the original post is correct the product that this company sells is crap and the customer service is great until you call to complain and ask for replacement parts then you become trapped in a circle of lies and BS. Oh and please make it a point to talk to Steve the manager who's voicemail is always full when you call (wonder why) and when you ask for another manager or owner nobody knows that answer. I personally (along with about 200 other people) have filed a complaint with the BBB as well as the Attorney Generals office. This company sells crap and the sad part is most of us are buying these for our children so way to go MiniPocketRockets.com for crushing our babies dreams you should feel really proud of yourselfs.

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Happy
vegas, US
Apr 16, 2009 11:54 am EDT

Hmm, they agree to send parts in their warranty:

"All necessary parts will be rushed out to you FREE of charge after you complete our RMA form and return it to us."

Did you fill out the form and send as required or did you just call?

As far as shipping, restocking, it is written right on their website:

"If for any reason you decide not to keep the bike or part, without ever putting gas into it, riding it or using it any way, the customer will be responsible for shipping the unused product back to us. The original shipping and handling charge is non-refundable and there will also be a 25% restocking fee. "

Did you not read that?

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MiniPocketRockets - Defect, no support

The site makes all kinds of promises about support, warranty, product quality etc. DONT BELIEVE ANY OF THEM!! The product arrives and works great a for a few days, maybe a week. You call to get warranty or part information. They put you on the phone with a very nice technician who basically walks you thru dis-assembling the bike. They determine what part...

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MiniPocketRockets fraud

The company promises in stock guareenteed next day shipping as the day progress and after the charge is puy thru they call and email you that unfortunatly the bike you ordered is not in stock BUT we do have a more expensive product/bike that is 100% in stock for a few dollars more of course they preying on the fact that this is for your childs Xmas gift so you say ok whats $60.00 or $100.00 more then they charge the addional to your card and promptly call and tell you that this is not in stockeither but we have a more expensive product in stock thats when you start getting nervous and relize that this is a total 100% BS so I dont know what to do at this point except hope that my bank will credit back my money we shall see all the minipocket bikes are the same all full of !d

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MiniPocketRockets Fraud and cheating

Do not buy from this company... they are a complete rip off. I ordered a bike for my son's birhday in May and I am still trying to get my money back! He rode it for 20 minutes and sparks were coming from the engine. 2 seconds later is stopped running all together. They told me they would send replacement parts which I have not gotten and they refused to allow me to return the bike since i put gas in it. How the heck do you know if it works if you don't put gas in it!

I charged it back through my cc company once they started hanging up on me and the so called manager told he he could care less if i was a satisfied customer or not. I was also told that if I sent it back they would refuse it. Once they got the notice from my credit card company they changed there tune and after lying about the whole issue they issued me a RA# and stated in writing that once it was received and deemed defective I would receive full credit.

I returned the bike and it was received by them on Sept 29th. I have been trying to get my money back for the last month. I was told today that I would get 214.25 which includes a restocking fee. I paid 319.00 for the bike and refused to accept the restocking fee. I was told I was being charged the restocking fee as the Bike is out of warranty. Funny that they told my credit card company that I would get 100% credit.

Everytime you call this company you get the run around. I asked for a manger three times today and got this guy Steve's voicemail that is not accepting messages.

Unless you want to get ripped off I would advise AGAINST dealing with this company. There DBA is Accessories online.

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6:12 pm EDT

MiniPocketRockets Broke Bike Out Of Box Cant Get Replaced

I ordered a bike from mini pocket rockets in december of 2007 for my sons christmas, The bike arrived on Jan 7th (4 days late)and when the box was opened the whole front end of the bike was all smashed and broken. I immediately called MPR and told them...they requested photos which I had already taken and immediatley sent them to them. Next they tell me I need to fill out an RMA form and send it to them and they would send the parts. That was on Jan 15th. I have made several foolow up calls and the parts are never in stock. I just called them again and they have no record of the RMA form I sent (which they responded to in an email confirmation). and the parts are still not in stock...almost 4 months later. I told them I am tired of getting the run around, and would be contacting my credit card company and requesting the charges be reversed.

DONT BUY FROM MINIPOCKETROCKETS.COM THEY CANT FULFIL THERE PRODUCTS AND I HOPE YOU DONT NEED PARTS...BECAUSE YOU WONT GET THEM

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leslieh
Seattle, US
Oct 17, 2014 5:44 pm EDT

I learned they don't care about their BBB as well, just shows how they DON'T CARE and all they want to do is take your money!

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Tammy Berrier
Orange County, US
Apr 09, 2011 10:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This company is a ripp off. Do not buy from them. Our bike did not work the 1st time my son sat on it. This company will not return calls and if you send them e-mails no responses unless you use the word "Dispute".

Then you will get the following letter...
Ask yourself, would you buy from a company after reading this?
Also, the BBB is getting so many complaints that they have to close them. They give this company an "F" since they do not respond to them either...

Dear Valued Customer,

Thank you for contacting us.

We understand that you are considering contacting your Credit Card Company and opening a dispute on the charges. Before you proceed, we would like to be upfront with you on what a dispute entails.

When you decide to dispute the charges with your card company instead of working with us to resolve your issue, you card company will issue you a "Temporary Credit." This means that the Credit you are receiving from them is conditional, and can be reversed.

When we receive paperwork that you are doing a dispute, we have our team fight that dispute with data and evidence on why we feel that your case is not valid. Without going into detail, just know that our win rate on disputes is extremely high. And if we do win (which is the vast majority of the time), that "Temp Credit" you received will be reversed and the charge will be taken out again. And by the time the case settles in our favor (usually within 2 months from dispute date), the return window (30 days) and our limited warranty period (60 days) is usually passed, and we can no longer help you, the customer.

Now, if you are in the minority and actually do win your dispute, you will still be beyond the warranty period, so we will not be able to help you. But it is not over at that point. We work with a very effective Collections Agency which we forward all of your personal information to. They will then research your background and use their methods to help collect funds which we feel are rightfully due to us, if applicable. The methods they use, we have no control over, since we contract those cases out. We can tell you, however, that their methods have shown huge success rates in a very short period of time. For more information on their collections methods and the consequences, you will have to contact them directly when they correspond with you.

Also, if you file the Dispute with your Credit Card Issuing Bank, they will require you to fill out and sign paperwork, which will be legally binding. If you choose to state that the charge was somehow unauthorized, we will also be pursuing Criminal and Legal Actions against the Cardholder. With our data collection from the order, we are very likely able to prove that the order was placed by the Cardholder (via personal information, IP Address, Computer Identity, etc) and this case will be considered Federal Mail Order Fraud, which carries a severe monetary fine along with possible prison time, if convicted.

Instead of doing a dispute with your card company, we advise you to work with us on any issues you may have. We will stand by our products and will help you to the fullest extent. If you have not yet disputed your charges, we can peacefully resolve any issues. By going to route of Disputes, everyone will end up losing in the end, and that is not how we want to conduct business with our valued customers.

We hope this helps and we look forward to serving you in the near future.
If you need further assistance, please do not hesitate to contact us again.

www.MiniPocketRockets.com

Best Regards,
MPR Customer Care Dept.
Toll Free 1-877-MPR-BIKES
[protected]

MiniPocketRockets
PO Box 130
Temple City, CA [protected]

sales@minipocketrockets.com

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Matt W.
,
Sep 26, 2008 10:51 am EDT

This was a horrendous experience for me as well. The wrong parts were put on the bike and the front wheel won't even turn. It never got beyond getting lifted out of the crate. Turns out the bike isn't even worth its weight in scrap. I went ahead and contacted the L.A. County Better Business Bureau, they "knew them well." Fortunately, I have 15 years as a consumer advocate, but ashamed to admit that I missed this one coming.

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12:00 am EDT
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MiniPocketRockets - I believe this may be a scam!

My husband and I wanted to buy an end of school year gift for our two boys. We contacted a company by the name of "MINIPOCKETROCKETS.COM." Two days after ordering we were informed our credit card was denied. Confused because we hadn't used this card in a long time since it was paid off. We asked they run it again. As the children are anxiously waiting for...

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