MindBody
reviews and complaints

This review is as a consumer, not as a small gym or studio owner.

I don't know that I have ever had a smooth buying experience with MindBodyOnline. I was reminded of this just now, trying to purchase a day pass for a workout studio in Washington DC. I could not seem to get access to the system, despite several password resets and even creating a new account with an alternative email.

I don't understand why they can't have a smooth purchase experience that lets you buy whatever pass or subscription you want. Business owners beware: this software probably causes a lot of would be attendees to abandon their attempt to purchase from your business.

Mind Body is a software that I started using a while back and I was really impressed with it. It cost me $75/month and it had some really great features. The staff was also really helpful in getting everything set up. However, in the past 2 years, they have been increasing their costs while reducing functionality. They didn't even grandfather in any of their original clients at the lower prices.

Now, if I want the same functionality that I had before, I would have to pay $195/month. Alternatively, I could pay $125/month for substantially less functionality. I think they do this because most people don't want to go through the hassle of switching their software.

I feel like they are ripping me off now. They don't care about their customers and only care about profits. It makes me sick to see how companies like Mind Body just screw over small businesses and don't care about client relations. I am sure that this philosophy will come around and have a negative impact on their bottom line over time.

Recently, I switched over to Vagaro and I am only paying $60/month. It was a pain to switch over, but it will be well worth it for my small business. They don't offer all of the same functionality, but they do offer some great things that Mind Body doesn't. In my opinion, it's an even switch over.

If you haven't already been tricked into signing up with MINDBODY, I suggest you RUN! Once you're on their platform, leaving without losing all your clients' information is almost impossible. But let's say you don't want to leave, but have an issue, you better be an IT genius because it typically takes over a week to resolve any issues, if at all. Their system was charging clients multiple times, but the charges wouldn't go through, ending up with hundreds of dollars living in purgatory from my clients' banks. Imagine telling your clients you're sorry one month, and then it happens again. It's frustrating, to say the least.

I waited over an hour to get a hold of someone (who was actually very nice... once I was finally on the phone). They said they resolved the issue, but then it happened again. When I had to contact them for the third time about when I would see resolution, they told me that "open cases don't have deadlines, and they would fix it when they could". NEVER IN MY LIFE would I imagine treating a customer like that. It's unacceptable.

Their rates are astronomical, and you can't do anything with their basic membership. Once you're in the system, they make "updates" and start charging you for things that were once included in your membership. It's frustrating and feels like a bait and switch.

If you're looking for a better option, I suggest ZEN PLANNER or any other company. Don't make the mistake I did and get stuck with MINDBODY.

I've been a loyal customer of MINDBODY for seven long years now. However, my recent experience with them has been nothing short of a nightmare. For the past two months, I've been trying to get in touch with a manager to correct a billing error that has resulted in me being overcharged by a whopping $400. Despite sending over 10 emails and making several phone calls, I haven't received a single response from them.

I've been trying to pay the correct amount, but they won't reduce it without speaking to a manager. It's frustrating that I keep escalating the issue, but no one seems to care enough to call me back. Instead, all I get are automated messages that don't allow me to explain what's happening.

To make matters worse, they keep overcharging me every month for a service called Bowtie that I cancelled months ago. I even spoke to my account manager, Adam, who assured me that the billing had been removed from my profile. However, when he was replaced by Rebecca, things took a turn for the worse. She won't return any of my calls or emails, and when I called customer service, they told me to contact her directly.

I even tried reaching out to Rebecca's manager, Michael Underwood, but he too doesn't reply to my emails or phone calls. It's frustrating that they're charging me double every month and not allowing me any way to correct it. If I don't pay in full, they've threatened to delete my site and access to my entire business.

As a long-time customer, I'm beyond upset and disappointed in MINDBODY's management. It's unacceptable that they're treating their customers this way, and I hope they take immediate action to rectify this situation.

So, I've been running my business for a decade now, and a couple of years ago, I decided to give MINDBODY a try. I mean, so many yoga studios use it, right? It's got to be good! Well, I was wrong. What a waste of money, time, and clients. Their base program is based on an old system, so they're always adding new features to it, and you need staff over the phone to help you set up basic systems because it's so outdated. And 99% of the features they've added are unnecessary.

The orange app they offer isn't useful at all. In fact, it advertises a lot of other styles of services and your competitors, which can actually entice your clients to try other studios. And it ended up costing me $500 AUD a month! Ridiculous! I thought jumping on board with this company would help me grow, but unfortunately, it didn't.

People, open your eyes! There are so many better options out there. Do your research. And now, I can sit back and have a little laugh, happy that I left MINDBODY before Zoom Live Online started. Oh, the horror stories! The programmers couldn't even get it right, and the studio owners or teachers had to email the Zoom link to every client for every class. What a waste of time! There was no automation at all.

I moved to Punchpass, which only costs $89 a month, and it has all the same features, but it's so much easier to use. There's no need to contact phone support because it's uncomplicated. And the clients love it too! The Zoom link is automated, synced to both Punchpass, Zoom, and clients, and it automatically emails them. Enough said.

Mindbody is a company that I have been using for the past 4 years, and I must say that their level of customer service has been declining over time. Not only that, but their prices have been increasing as well. I have had nothing but problems with this company, such as clients not being able to book on, clients being added to classes without being asked for payment, classes not appearing, and people jumping the waitlist.

From my experience, Mindbody does not take care of their customers. During the COVID-19 lockdown, they provided no support, and even though the studios were forced to close, we were still charged in full. When their app was down and none of our clients could book onto our classes, we were still charged in full, and we were told that "it will be fixed when it's fixed- we can't provide a time scale for this issue."

Every time we call up and try to speak with somebody to help us through something else that is not working correctly, we are given different information that causes more and more problems. It's as if nobody really knows what they are doing, and there's no complaints department either. The only reason why we haven't moved onto another provider thus far is that it isn't possible to export all the client data unless you pay an extortionate amount to upgrade first.

Today, we faced another issue, and we have now decided to bite the bullet and move to another company that respects their customers. Staying with MindBody has affected our business in many ways, and therefore, I DO NOT recommend this company. I know I'm not the only one who has faced such issues with MindBody.

Our experience with Mindbody has been nothing short of a nightmare. We signed up with them in July of 2021, hoping to streamline our salon operations and improve our customer experience. However, it is now June of 2022, and we have yet to be able to use the system.

The first red flag came when we were billed on a monthly basis, but were unable to use the system due to onboarding issues. We were assigned a point of contact for onboarding, but after several weeks of communication, that person left the company without informing us. We were left in the dark, sending emails and calling him for weeks with no response.

Finally, we were able to get in touch with someone else at the company, who informed us that our previous point of contact was no longer with the company. They assigned us another person, who then informed us that much of the information we were given by the previous rep was incorrect. As a result, we had to import a lot of the data ourselves, which cost us thousands in payroll hours in addition to the monthly fee we were being charged by Mindbody.

To make matters worse, every time we contacted customer service, we were put on hold for hours, and the reps were not helpful at all. They were usually not English speaking and very difficult to communicate with. We were at our wits' end, and we needed to purchase a POS system so that we could use the system. However, we were unable to get in touch with Merchant Services, despite leaving countless messages.

We contacted our "point of contact," TY, as well as his manager, but they were unable to help us. They said that we had to go through Merchant Services, who never returned our calls. We asked them to see if they could contact Merchant Services internally, but they said they could not.

This has been an extremely costly and frustrating experience for us. We have no choice but to cancel the service, as we cannot continue to pay for a system that we cannot use. We would not recommend Mindbody to anyone, and we hope that others do not have to go through the same ordeal that we did.

MindBody is a company that has been causing a lot of problems for us lately. We have been using their software for a while now, but we have noticed that the price keeps going up and up. This is really frustrating, especially since we are a small business and every penny counts. On top of that, we have been experiencing a lot of tech problems lately. It seems like every time we turn around, there is another issue that needs to be resolved.

One of the biggest problems we have had with MindBody is their misrepresentation. They promised us all sorts of features when we signed up, but they have not been able to deliver on those promises. We have spent countless hours trying to get these issues resolved, but it seems like we are just spinning our wheels.

Recently, MindBody double-billed some of our clients, which caused a lot of confusion and frustration. They also migrated the software without giving us any prior notice, which changed our settings and caused overlapping appointments. This was a huge problem for us, since we are a massage therapy business and we need to be very careful about scheduling our clients.

To make matters worse, MindBody delayed our promo billing by three weeks, which held up over $800 in funds. This caused one of our clients to believe that we were double-billing them, and they asked for a refund. This was a huge headache for us, and it took a lot of time to resolve.

Now, we are experiencing even more problems. Clients are checking out, but the payments for services and tips are disappearing. We have lost over $500 in sales in just one day, and we have no idea where the money went. We have spoken to MindBody about this issue, but they refuse to commit to calling us back. We are now considering hiring a forensic accountant and even pursuing a class action suit.

Overall, we are extremely disappointed with MindBody. They have not been able to deliver on their promises, and they are causing a lot of problems for our business. We have spoken to other businesses in our networking groups, and they are also angry with MindBody for the time and money they have wasted. We strongly advise against partnering with this company, as they are tarnishing the reputation of the businesses they are supposed to be supporting.

This is a review about MINDBODY, and I have to say, the problems just kept getting worse and worse. First of all, clients who booked online had their payments rejected, and some were even charged twice. It was a mess. Then, some clients were booked and then cancelled, and when they tried to book again, the class was already fully booked. It was a nightmare.

To make matters worse, a whole day's worth of payments were voided, over ?600 on our second day of trading. It was gone, and all the clients had the payment taken out of their accounts. We had to ask them to show evidence as our Mindbody software was showing that the payment was voided. It made us look so amateur and clueless.

The widgets on the App don't work, and the calendar disappears, then the link doesn't work. We had to pay our website designer to try to figure this out, but no one in the technical team was available to talk to him. Despite cries for help and emails to Ross, we were left in the dark.

Our card machine (?199) didn't work either. We spent over four hours the day before our launch attempting to talk to a technical team that eventually got it working... for 2 hours. The next day, it didn't work again. Clients couldn't pay online as it didn't work, and they couldn't pay at our health hub as the card machine didn't work. They had to pay by cash, which was a huge inconvenience. Who pays by cash these days? It made us look like an absolute joke.

Instructors haven't been able to log on, and we haven't had our payments through to our bank. Those that they are showing are in $, not in ?. Why can't they use the currency of the country that the user is based in? Clients are calling, emailing, and coming in complaining that the system doesn't work, and many have given up as they can't trust a system that doesn't work. Therefore, the company, as in us, isn't safe or professional enough to use.

MINDBODY software has lost us ?1000s in lost revenue and hours spent paying staff to try and rectify the problems that MINDBODY has created and is not fixing. It's frustrating and inadequate from start to now. Even when you want to contact them, they don't have an email. You have to fill out a long form and enter your Locator ID. What is this? And where do I find it? I had to wait until my complaint reached someone who set up our card machine to contact me to explain what the "Site ID/Locator" was and where to find it. Only then can you actually send an email to MINDBODY. It's a huge frustration on how hard it is to get any help.

Mind Body is a software that has a lot of potential, but it is plagued by some strange glitches that can be frustrating to deal with. Despite this, it is still one of the most comprehensive offerings on the market. Unfortunately, it is not perfect and there are some issues that need to be addressed.

One of the biggest problems with Mind Body is the communication error with their merchant partner Ezidebit. This has resulted in many customers being double charged, which has caused a lot of headaches and lost hours. Ezidebit is the only merchant that Mind Body partners with in Australia, and they are not known for offering great service. They do not offer any refund capability, which means that refunds have to be processed manually through other banking options. This can be a time-consuming and expensive process.

Another issue with Mind Body is the reporting system. It can be difficult to use and some of the reports are just plain broken. This means that a lot of time is wasted trying to merge data in Excel to get meaningful reports. There are also some minor bugs, such as customer names being replaced with the wrong name and payments being split across items in a transaction.

Despite these issues, Mind Body has seen some development over the years. They have made some minor tweaks to the system, but some of these have not been improvements at all. They did enhance the checkout system, which has made it easier to check out appointments. They also developed a streaming service for classes when the COVID crisis hit, but it was not as good as some of the other offerings on the market.

If you are considering signing up with Mind Body, it is important to do your due diligence and make sure that it is the best option for you. It is expensive, but it may be worth it if you need a comprehensive system. However, you should be prepared to deal with some bugs and time-wasting idiosyncrasies.

Mindbodyonline is a website that helps people in the fitness and health industry build their business online. I started using their platform in January, but unfortunately, I had a bad experience due to a scheduling error made by their trainers. I had requested a weekend training session, but it turns out that their trainers do not work on weekends. This caused me to cancel my plans and clients, only to find out that the training call was not conducted. This left me with a bad first impression of the company.

After attempting to cancel, they offered me a free month to stay with them, but I was still upset as I did not want to continue with their service. However, I decided to give them a second chance and received their training. I found that their interface requires a lot of time to develop the business online and has many tools and options that require tons of time to learn. Their training requires a trainer to speak to me on a call and give access to screen share so I can receive the training.

Unfortunately, due to my busy schedule, I found that their platform did not fit my needs. I attempted to cancel again in March, but their team was experiencing a higher volume of inbound contacts, which caused a delay in their response time. I then received a message from my trainer to schedule our final training call, but I did not respond as I was no longer interested in continuing with their service.

I then emailed them again to request cancellation, but received the same email as before. When I called them to cancel, I was put on hold for hours, which I did not have the time for. Today, I was billed by their company early, and now I need to get my money back and contact my bank to let them know that they are not authorized to do this and possibly order a new card to cancel this subscription with them.

My experience with mindbodyonline was a disaster, and I am not interested in continuing with them. While their system has many options available, it would be best if I hire somebody to do the software part of my business rather than doing it myself. If you decide to use their platform, make sure you have lots of time to learn how to use the system effectively. Their customer support is slow to respond, and it feels like they only have one person handling all calls. Overall, I do not recommend using mindbodyonline for your business needs.

Price creep, misrepresentation, and many many tech problems. We have spent tens of thousands of labor hours trying to get issues resolved. In the past 30 days, they have double-billed clients, migrated the software without prior notice which changed our settings to allow overlapping appointments, - we do massage therapy so that caused another disappointed client. Promo billing was delayed by 3 weeks, which held up over $800 in funds to us. Now the client believes we are double billing, then asked for a refund since she was not prepared for the late charge. Now clients are checking out and the payments for services and tips are disappearing. Every one of these problems cost me at least an hour to resolve this month. Now it looks like I will be hiring a forensic accountant and am considering a class action suit - this is beyond the pale! Great story in sales about all the features but they are not able to service what they sold. I have spoken with several other businesses in my networking groups who are still angry with MindBody for the time and money they wasted here. We pride ourselves on providing 5-star service and this is damaging our reputation in our community. Totally mad that we are now having our funds STOLEN and after a 35-minute call was informed I would get an email from them - they refuse to commit to calling me back. The tech reps are polite and apologize but that is not the issue. Over $500 in sales processed at our desk yesterday are just gone. The appointments look like they were correctly processed but the funds are missing. Not surprised their CEO stepped down recently. Based on my recent experience I am now wondering if he left to duck upcoming felony fraud charges! I strongly advise against partnering with these guys. They are tarnishing the reputation of the businesses they are supposed to be supporting.

The problems just got worse and worse...

1. Clients who booked online had their payments rejected.

2. Some were charged twice.

3. Some were booked and then cancelled, then when they tried again, the class was fully booked.

4. Then a whole days worth of payments were then voided, over ?600 on our 2nd day of trading... gone!

But, all the clients had the payment taken out of their accounts, so we had to ask them to show evidence as our Mindbody software was showing that the payment was voided. It made us look so amateur and clueless.

5. The widgets on the App don't work and the calendar disappears, then the link doesn't work. All the time I am paying my website designer to try to figure this out and no one in technical team is available to talk to him. Despite cries for help and emails to Ross.

6. Our card machine (?199) didn't work. We spent over four hours the day before our launch attempting to talk to a technical team that eventually got it working... for 2 hours and then the next day it didn't work again.

So clients can't pay online as it doesn't work, and they can't may at our health hub... as the card machine doesn't work... so they have to pay by cash... who pays by cash and what kind of modern day company demands cash as their online software doesn't work and their card machine doesn't work?... it makes us... sorry, Mindbody made us look like an absolute joke.

7. Instructors haven't been able to log on

8. We haven't had our payments through to our bank and those that they are showing are in $ not in ?. Why can't they use the currency of the country that the user is base in?

9. Clients are calling, emailing and coming in complaining that the system doesn't work and many have given up as they can't trust a system that doesn't work and therefore the company, as in us, isn't safe or professional enough to use.

10. Mindbody software has lost us ?1000s in lost revenue and hours spent paying staff to try and rectify the problems that Mindbody have created and are not fixing.

I can't express how frustrating and inadequate MB have been from start to now. Even when you want to contact them they don't have an email. You have to fill out a long form and enter your Locator ID... what is this? And where do I find it?

I had to wait till my complaint reached someone who set up our card machine to contact me to explain what the "Site ID/Locator" was and where to find it, and only then can you actually send an email to MB... no end of frustration on how hard it is to get any help.

On February 10, 2020, I had a conversation with a MindBody sales representative named N. During our discussion, I explained that my main priority was customer service and client experience. N assured me that MindBody also prioritizes these aspects. I had more questions and scheduled a follow-up call for February 20th. I also emailed her several questions on February 12, 2020. These were my questions:

"Hello Nicola, Thank you for the follow-up information. I have several specific questions regarding what MindBody can provide for my company when we meet next. I wanted to give you a heads up in case you need to direct the questions to someone else. Please see my questions below.

1) How does automated credit card processing work? Can I set up processing to automate at any time? I am specifically looking to reduce no-shows, cancellations, and unpaid fees by setting up pre-payment for services 48 hours in advance. I would like appointments with unprocessed payments to automatically cancel.
2) The design style you showed me yesterday wasn't exactly what I was looking for. L' Artisan Muse has a nice example. So I wanted to know more about this design style.
3) Do you offer a trial period?"

N*** responded on February 12, 2020:

"Hey Ma, Those are great questions. Here are the answers:
1) You can set up your auto pays at any time. You can also attach a cancellation policy to your appointments/services, so if you want the system to drop the appointment if not paid for in advance, you can input that information. You can also set appointments where people are required to pay immediately when booking. This allows our clients to set up their auto pays, increasing revenue and helping businesses project their monthly revenue.
2) Your onboarding team is responsible for creating a design that works well and blends in with your existing website. They have numerous options for you to view and choose from.
3) We do not offer a trial period. Please let me know if you have any more questions. I look forward to connecting with you next week."

On Thursday, February 20, 2020, I spoke with sales rep N from 2-3PM (EST). During our discussion, I asked about the onboarding process and was told that I would have as much time as possible with the onboarding specialist. This reassured me due to the complexity of the system and application setup process. I decided to contract with MindBody and signed a contract with the company on February 20, 2020. I also scheduled my first onboarding welcome experience for Saturday, February 22nd at 4PM with Joshua L.

On Saturday, February 22, 2020, I received a call from Joshua L. around 10AM (EST) stating that my Welcome Call was canceled because he was attending a wedding and he did not know why he had been scheduled with me. He rescheduled me for the same day at 3PM (EST) with *** T. I had already scheduled a client at 3PM, but I was able to contact the client and reschedule for 4PM. This was the first time MindBody affected my business negatively because rescheduling a client reflects poorly on my business. I completed my onboarding welcome call with *** T. on February 22, 2020, at 4PM. However, my phone cut off during the call, and I still had 10 minutes left. Once my phone was back on, I called MindBody to finish speaking with *** T. A MindBody representative informed me that *** had left the building and I could only reschedule my second onboarding call with her on another day. This was the second time I was disappointed by MindBody because I still had another question and would have liked to finish my call with *** T. I ended up scheduling my second onboarding call with *** T. for February 27th at 3PM (EST).

On Thursday, February 27, 2020, I received notification in the afternoon that my onboarding call with *** T. was canceled due to illness. This was the third time I was negatively impacted by MindBody because I run a busy practice and did not have time on my calendar to reschedule in the next few days. The onboarding call would have to wait until the following Thursday if I could not reschedule for the same day. I called MindBody that morning and asked a representative if I could reschedule my appointment for the same day with a different specialist. I was told that I could not do that because I had to speak with *** T. first. I explained that I probably wouldn't be able to speak with *** T. that day since she had canceled due to illness. The representative said she would put a note in the system and have *** T. call me that day. So, I waited until 4PM (EST) on Thursday, February 27th, but I did not receive a phone call. This was the third time that I was negatively impacted by MindBody, and I was starting to doubt what N had told me about customer service and experience. I called MindBody back and spoke with a new representative who told me that she didn't know why the other representative had told me *** T. would call me as she was out due to illness. I explained that the other rep said she put in a note to *** T. The representative checked on this and came back and said there was nothing she could do and asked if I would like to reschedule for another day. I said no and explained my busy schedule. She told me to call back and speak with customer support as she could not assist me any further. I called customer support and spoke with a new rep. He said that he could cancel my subscription within 90 days TOS (TERMS OF SERVICE). As we were speaking, I asked him to clarify, and we went over my TOS together. He asked to call me back after reviewing my TOS and called me back 10 minutes later. He stated that he was wrong and couldn't offer 90 TOS, but that I could speak with his manager about the situation. His manager was busy, so he put me in line to have his manager contact me. His boss called me, and we spoke about the issues I was having. She attempted to reschedule me for that day, as I mentioned I would stay with MindBody if they could reschedule me that day or preferred to terminate services with 90 TOS. She called me back a few hours later and told me that she could not find someone to complete my onboarding process that day. I then requested to terminate services with her, and at 6:27PM (EST) that evening, I received confirmation from MindBody stating "Request Received: Cancel MindBody Subscription". At this time, I had held the MindBody subscription for one week, 7 days. The customer service representative also scheduled a follow-up call with A ***, a support sales specialist with MindBody, on Monday, March 2nd at 12:30PM (EST) to discuss my termination.

On Friday, February 28, 2020, I received a "Cancellation Follow Up with Action Required" email from Joshua F., a MindBody Customer Support Specialist. He asked for my account information. I sent it to him but accidentally included the wrong credit card information. On Saturday, February 29, 2020, Joshua F. followed up to receive my correct information. He confirmed that he would cancel my account with 90 TOS but needed my credit card. I explained to him that I had already set up a call with A and would complete the termination with her, as I preferred to speak with and verify everything with a MindBody associate via a phone call.

On Monday, March 2, 2020, I spoke with A ***, who tried to resolve my issues with MindBody by offering me one month of free services and a new onboarding experience. I explained how everything had gone horribly for me and expressed my lack of trust and disappointment in MindBody. I told her that I was too scared to move forward unless MindBody offered me a trial period. She said she could not assist me with a trial period or terminating my contract with 90 TOS. I ended the call extremely disappointed in MindBody and convinced more than ever that they do not stand behind their product or services. I then emailed Joshua at 12:23 PM (EST) and asked him to terminate my services. He emailed me back to state that he could not provide 90 TOS and apologized for the confusion.

On Tuesday, March 3, 2020, I emailed Joshua F. back and asked for a "proper termination" to prevent any further services with MindBody. Hilary H., another Customer Support Specialist, responded to me instead of Joshua F. to confirm termination on 2/18/21. I confirmed termination on that date, not understanding that MindBody would use this information against me to withhold an earlier termination. I was frustrated at this point. I cannot understand why a company would make me pay a total of $2,724.60 for services I am not using and have requested termination of within 7 days of having the service. The fee per month is $227.05 per month. I am asking to terminate, so I am not asking to use their system or staff for anything.

On Thursday, March 5, 2020, I emailed Hilary H. back asking to terminate within 30 days of my contract with no penalty and/or only 90 TOS. I mentioned that I would be getting a lawyer involved. Michael Francis, a Billing & Customer Support Specialist, emailed me back stating that I could not be released from the contract because I had confirmed with Hilary H. on March 3rd that "they have confirmation of cancellation of the renewal on February 19th, 2021, and we will proceed with that".

On March 11, 2020, I am submitting this timeline and documentation to ComplaintsBoard.com.

I signed a 12 month contract with MINDBODY. I was on several sales calls and was told about the 12 month commitment and 30 day notice. What is was not informed of in any of the calls and onboarding process is that MINDBODY auto renews the contract of 12 months. Therefore it is not a 12 month contract it is a continuous contact that only has 30 days within a year to cancel.

I went through several communications indicating cancelation to no avail.

On top of this, Mindbody did not keep up its end of the commitment in providing a functioning product which interfered with my business. On top of this, they provided no security with payments and chargebacks that were considerably illegal.

The company is not allowing me to cancel my subscription even though I have had their product since April 4 2022 (18 months)

Mindbody is a software that has a lot of features and functions that can make your business look fancy and cool. It's perfect for clubs and big businesses that can afford it. However, if you're a small business owner, you might want to think twice before committing to Mindbody. The price for recurring gym memberships has quadrupled in the four years that I've used them. It's not sustainable for small businesses like mine.

When I decided to leave Mindbody, it cost me hundreds of dollars to get the stored credit card information out of their server. When I finally got the information, it was only half of what I needed. I called their support team to ask about the missing data and the process itself. Unfortunately, I was told that when I agreed to have that set of reports run, I also agreed to cut all ties with Mindbody, including access to their support.

So, if you're considering using Mindbody for your small business, think long and hard before making a decision. While it may look pretty and fancy on the surface, the reality is that it can be pretty ugly on the other side. The cost of using Mindbody can be too high for small businesses, and the process of leaving can be complicated and expensive.

I have been a user of MINDBODY for almost a year now, and I must say that my experience has been nothing short of frustrating. I have been trying to cancel my subscription for almost a year now, but to no avail. They continue to charge me almost $400 a month for a service that I am not even using. It's like they don't even care about their customers.

The whole process has been a nightmare. I have been running around in circles trying to get someone to help me cancel my subscription, but it seems like no one is willing to help. The frustration and stress that I have been going through is unbelievable. It's like they don't understand that I am not using their service anymore and that I need to cancel my subscription.

I have explained my situation to them multiple times, but it seems like they don't care. The account was set up on my behalf by a staff member while I was nursing my husband who was going through a cancer battle. Subsequently, we shut down the business, and despite having my name on the credit card, they claim that I am not the owner of the site. It's like they are happy to fraudulently take money from a person they claim has no ownership over the site. For all they know, they could be using a stolen credit card hypothetically.

Either way, it's like they don't care about their customers. They should be expediting my request if I am the owner of the site, but they are not. It's like they are just happy to take my money and not provide any service. It's frustrating, to say the least.

In conclusion, I would not recommend MINDBODY to anyone. Their customer service is terrible, and they don't seem to care about their customers. If you are thinking about using their service, I would advise against it. There are better options out there that actually care about their customers.

I've been using Mindbody for two years now, and I have to say, I'm pretty disappointed with their lack of flexibility during the COVID pandemic. Despite being a loyal member, they only offered me one month free and nothing more. It's frustrating because they charge a significant amount for their software, which is limited and buggy at best. They claim that it costs them $50 a month just to store my data, but I'm not sure I believe that.

To make matters worse, my Account Manager Austin would constantly harass me with phone calls whenever they had a deal or needed something from me, but they never responded to any of my requests for help. I run a few classes and manage my private clients on Mindbody, and I chose the software because I wanted to appear professional. But when you consider the number of fees they charge, it's just not worth it. If you're a small business, studio, or personal trainer, I would recommend looking elsewhere. Mindbody will eat up all of your margins, and it's not built for smaller clients.

Overall, I'm pretty disappointed with Mindbody. I was hoping for more flexibility and better customer service, but I didn't get either. The software is buggy and limited, and the fees are just too high. I would recommend looking for better systems that offer more for a better price.

So, I had a couple of phone calls with the folks over at MINDBODY and they convinced me to give their service a try for three months. I'm a business owner and I teach classes in eight different spots around London and Kent, so I was a bit hesitant about whether or not this would work for me. But they assured me it would be all good, so I decided to give it a shot.

Well, let me tell you, it was not all good. MINDBODY does not work for me at all. They can only handle one location without charging extra for the others. I wasted so much time and effort on this, and I feel like I got ripped off.

They did say sorry, but it was kind of a half-hearted apology with a bunch of American phrases thrown in about "sharing" my experience with their employees. Honestly, it just made me feel more frustrated.

I really wish they had been more upfront about their limitations before I signed up. It would have saved me a lot of hassle. So, if you're like me and have multiple locations, I would not recommend MINDBODY.

I've been using Mindbody for half a year now and I gotta say, it's been a real pain in the neck. I've lost a ton of cash because of this software. Every month, I gotta pay a ridiculous amount of money for a program that doesn't even work with Safari browser. I mean, come on, who doesn't use iPhones and Macbooks these days? But unless you manually go through every single client, new riders, and all that jazz, you gotta clear your cookies or else Mindbody just freezes up and the page goes blank. And that means new clients can't even create an account! So they just go to another studio where they can actually make an account. It's a total nightmare. I get so many complaints from people who can't sign up, it's just awful.

And don't even get me started on customer service. When you call them up, all they do is say sorry and promise updates in the future. But it's been six months and nothing's changed! And now I'm stuck in a contract with these guys until August. I wish I'd never even heard of this software. It's just one big headache.

I gotta say, I had a pretty rough experience with MINDBODY. I mean, I get it, they're supposed to be this fancy software for managing your fitness or wellness business, but honestly, they're just a pain in the butt. First of all, their customer service is non-existent. I tried calling them multiple times and never got a response. And when I finally did get through, they were no help at all.

But the worst part? They're constantly down. Like, what kind of software company can't keep their servers up and running? It's ridiculous. And don't even get me started on their processors. They only have two options, and neither of them allow CBD sales. I mean, come on, it's 2021, CBD is legal in most states, get with the program.

So, if you're thinking about using MINDBODY, I would seriously reconsider. There are plenty of other options out there that actually work and have decent customer service. Don't waste your time with these guys.

Mindbody is a company that offers services for small and medium-sized enterprises. However, it seems that their prices are a bit too high for what they offer. It's like buying a Toyota Corolla but paying the price of a Maserati. It's a bit of a rip-off if you ask me.

If you're thinking of signing up with Mindbody, make sure you read their cancellation policy carefully. It seems that once you sign up, you're stuck with them for life. I tried to cancel my subscription a little over three weeks ago because I found a better and cheaper all-in-one service for SMEs. I followed their Ts & Cs and sent in my cancellation request via email and snail mail. However, I haven't received any response from them yet.

To make matters worse, they just charged me for the new month, even though I requested to cancel nearly a month ago. It seems that their tactic is to never respond to your cancellation request so that they can keep charging you indefinitely. It's frustrating and unfair.

I hope to be done with Mindbody soon before I die of old age. It's a shame that they don't value their customers enough to respond to their requests promptly. If you're looking for a reliable and affordable all-in-one service for SMEs, I suggest you look elsewhere.

MindBody app is a booking app that my local yoga studio started using exclusively for booking classes. It's supposed to make things easier, but it's just way too much work. I mean, seriously, I have to factor in an additional 15 minutes before class just to sign in, which is antithetical to the relaxation I hope to achieve by doing yoga in the first place.

The app always forgets my login. So I have to login over and over. It's like, come on, MindBody, can't you remember me? The search feature doesn't work well, either. I always cannot find the ONLY studio I ever go to, until I remember you have to actually select 'Businesses' in the search field. And even then, the app promotes a dozen other studios that are geographically closer to me, so it's kinda stealing business from the studio at which I am already going to.

There is ultimately just way, way, way too much clicking, searching, scrolling, entering the same info over and over just to book a yoga class. It's like MindBody wants to make things as difficult as possible. I mean, I just want to book a class, not spend half an hour navigating through the app.

Honestly, I will never go to a yoga studio (or other gym) that forces attendees to use this app. It's just not worth the hassle. I'd rather just show up and pay with cash or card at the door. MindBody needs to seriously rethink their app if they want to keep customers.

I used to be on zenplanner, but it was such a pain in the neck. The customer service was great and the price was right, but then they went and raised their rates. That's when I decided to switch to mindbodyonline.com. I was hoping that the classpass integration would be worth it, but boy was I wrong.

The sales process was a complete nightmare. They kept lying to me and misrepresenting things. They were never responsive unless they needed my money. Honestly, the reps and managers should be ashamed of themselves. They really need to find new jobs.

The implementation process took months because they only give you 60 minutes per week of their time. What kind of nonsense is that?

The ongoing support is a joke. I have to make an average of 4 calls per week because of the poor software. And each time, it takes 20-40 minutes just to get somebody to answer or call me back. And then they put me on hold for 5-20 minutes just to research even the most basic reports.

And don't even get me started on the software itself. They didn't even charge any of my members on 8/1 for their renewals. That's just basic stuff, people!

Overall, I would definitely recommend going somewhere else. Even zenplanner with hubspot for sales and marketing would be 100 times better than this. Mindbodyonline.com is just so, so, SO bad.

I recently cancelled my business account with MINDBODY and was shocked to discover that they had been issuing refunds to fake credit cards. This occurred during a global pandemic when no businesses were operating in the UK. What's worse is that these refunds were for purchases that were not even legitimate or paid for. As a result, I was hit with a number of chargeback fees from the payment processing company Paysafe. MINDBODY kept this information from me until just two days before my account was closed, making it difficult for me to investigate the extent of the fraud going on.

I strongly advise others to avoid using MINDBODY. If you are currently using their services, I recommend running reports in your payment processing software for charges. MINDBODY does a good job of keeping all of this under your radar for as long as possible. It seems that they have a vested interest in doing so, but they show no regard for their customers. This is evident in their fob off emails and lack of return phone calls. They claim that they will make calls once they have a chance to find out more information, but they never do.

I even have a picture of one of the fake new clients who made a purchase, received a refund, and generated one of many chargeback fees. This purchase doesn't even show up in MINDBODY. It's clear that MINDBODY is not a trustworthy company and I would advise others to steer clear of their services.

I am a senior disabled woman with limited income. My personal checking account had a charge of $89.95 six months ago from a company MindBody for ? I called phone # next to charge to find out why. Also was receiving emails from. This is a service for businesses and I told them reason.Was told it would be handled instead I was charged again. I emailed them was sent a case # but charged a third time. Citizen s Bank told me to change info so not charged again.
So now I have $89.99 charges which has led to serious financial problems. Is there anyway to get my money from this Company? I have saved emails from them verifying all income

We have been with Mindbody for more 3 years, and we are really disappointed with their service.
They keep raising price constantly, recently by 50%, while service is really mediocre.
Their software has lots of bugs and it takes months or sometimes years to fix it.
I strongly discourage anyone to use their service and look for an alternative.
Once you've started using their software it is hard to switch, as all your clients information is stored in their system.
Anyway, we are looking for alternative right now and the way to get rid of them.

I received an email on the 6th of July that “Your MINDBODY site is ready!” well, sadly it wasn’t. The first thing i did that day was enter in all the information necessary and attempt to connect to my XERO account. Did it work? No! Following up on both sides, XERO investigated straight away and ruled out any errors on it’s side. MBO on the other hand… it’s now that 23rd of August, still not working and after 6 weeks and $330 later all I’m told on the phone is that “the people in our back-end are looking into it” !

“I've submitted case #[protected] to look further into the matter, but the original ticket that you sent was case #[protected]. I referenced your ticket in the new ticket, so that they wouldn't send the article you received again and let them know that I was with you on the call when it went into continuous loading.”

NOT GOOD ENOUGH MINDBODY ONLINE!

Great sales, Great training, CRAP backend I.T support :(

I believe I shouldn't be charged full price for a product that isn't providing 100% what it promises to do.