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milti choice / account

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On several occations we had to phone milti choice to re-connect my dstv that was cutted, to phone them is not a problem but when you have to spend every time between 100 and 2oo rand on phone costs that becomes an problem, Is there any one out there that could help me fix the problem, when you neglet to pay your account your dstv are switched off very quiqly and you have to pay an x amount to get it re-connected, but what if this is their problem OR MISTAKE WHO MUST NOW CARRY THAT COST

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