Milk and Choco — won't accept returns or refund
On 9th may I purchased 3 womens clothing items from an on-line clothing store called ‘milk and choco' to the total of $141.70 including shipping of $11.85.. Of which they state at the top of their webpage that all shipping is free!!
Before purchasing I looked at their returns policy of which they offer a refund or exchange of size, all that I needed to do was send an email to them at [protected]@milkandchoco.com to organise the return.
So I proceeded with the purchase and the items were received on 2nd june.
The items were no where near the quality they lead me to believe on their website and the sizing was about 1 full-size incorrect, so I sent my first email to them on monday 5th june requesting I start the return and refund process as I was unhappy with their product. Since then I have sent 3 other emails similar to the below requesting they advise me on where I can return to the items too. The website states they will respond within 2 working days and so far their has been no response to any of my contact emails.
Just following up my below request from tuesday 5th june. Can you advise on the process and where I can return my 3 purchased items please??
I have since looked up milk and choco's on-line reviews and it appears I am not alone, this company just ignores you if you need to return or need a refund on purchased items.
I would love some advise on what my next step is and how I go about gaining a refund for my purchased items.
This company needs to be shutdown!!!
More Milk and Choco Complaints & Reviews
- Milk and Choco - rip off - clothes not as advertised 
- Milk and Choco - complete scam. terrible product, not at all as pictured, shipping has huge delays. 
- Milk and Choco - clothes 
- Milk and Choco - return 
- Milk and Choco - no response for return and merchandise not as advertised 
- Milk & Choco - halter dress
- Milk and Choco - dresses
- Milk and Choco - terrible customer service
- Milk and Choco - I order a dress on july 3rd paid for priority shipping insurance
- Milk and Choco - clothes