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3.2 13 Reviews

HoMedics Complaints Summary

7 Resolved
6 Unresolved
Our verdict: While HoMedics has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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HoMedics reviews & complaints 13

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12:45 pm EST
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HoMedics Filters / replacement microdermabrasion head

I ordered 2 items no tracking No items sent it’s disgusting how your company is taking money and not sending purchases out it’s really bad. You have taken my payment and nothing. I will go to Twitter and let all customers know what you’re doing. Disgusting fraudulent company

Thanks for your order

Order #84341

50pk Filters for MDA-100

50pk Filters for MDA-100

MDA-FLT-EU

£4.99 GBP

Qty: 1

£4.99 GBP

Diamond Tip for Radiance Microdermabrasion MDA-100

Diamond Tip for Radiance Microdermabrasion MDA-100

MDA-101-EU

£12.50 GBP

Qty: 1

£12.50 GBP

Subtotal:

£17.49 GBP

Shipping:

£3.29 GBP

VAT:

£4.16 GBP

Grand Total:

£24.94 GBP

Payment method:

Credit Card (via Adyen)

Shipping method:

Standard Delivery 3-5 Days for £3.29 GBP

Desired outcome: I want my items I paid for

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Update by Euna
Jan 27, 2023 4:54 pm EST

When I logged this Conplaint. I ticked UK for resident I am a uk resident. So once again my items have not been received and paid for 3 day delivery I would tell all UK customers not to order from such a fraudulent company. Look at your reviews from all customers. Taking customers money and not sending products or sending faulty products. Disgusting company

Update by Euna
Jan 27, 2023 12:52 pm EST

This company is a fraudulent company. They’re always emailing you with the latest product. You purchase an item and they mark sent. But nothing is sent out your taking customers money and not posting items they have paid for out. Look at all your complaints customers have left your company should be looked into and CLOSED DOWN.

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10:37 am EDT
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HoMedics Blood Pressure Monitor

I purchased my Blood Pressure Monitor From Walgreens 3/17/2021.

It worked great up-to several months ago, around ( 2/10/22 ).

With the pressure cuff on my arm and the machine starting to pressurize the cuff, it would over pressure the cuff to the point where is was hurting my arm "very much".

I tried it several times after that and the machine would over pressurize the cuff until I had to hit the stop button because of the pain.

My question is, how do I reset the machine back to factory settings so I can start using it again.

Thank you in advance for your support and help.

Willard G. Maynard Sr.

Desired outcome: How to reset, repair, or replace the machine

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2:15 pm EST
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HoMedics Bubblespaelite Footbath

Purchased from Amazon August 2021. The foot bath was used 3 times and it quite working; not heating and no bubbles. Unit has a 2 year warranty. As directed, I emailed the customer service department at Homedics on February 15, 2022. I have received no response.

Desired outcome: I'd appreciate a response on how they will honor their warranty. I would like a replacement or refund.

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Is HoMedics legit?

Our verdict: HoMedics has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores HoMedics's position as a benchmark of trust and quality within its industry. Users and clients of HoMedics can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

HoMedics earns 100% level of Trustworthiness

Perfect Trust Endorsement: HoMedics achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for HoMedics. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for homedics.com can be seen as a positive aspect for HoMedics as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of HoMedics's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Homedics.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Homedics.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up HoMedics and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Homedics.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from HoMedics.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the homedics.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to HoMedics. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:32 pm EDT
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HoMedics Heated back massage pad

Purchased this because my husband is wheelchair bound and wanted something that would massage his back. This seemed like a good choice. It did not work for him. The wheelchair configuration did not work well with the Homedics unit. I had 30 days to return it to get my money back. I attempted to return it but it would have cost me $70, per the Postal Annex nearest me. The unit cost about $39 from Homedics.

It think it is a shame that it is packaged so that the return postage is prohibitive and pretty much all sales are final. Perhaps deceptive advertising, too.

Desired outcome: Would like to return the unit without paying an exorbitant amount. And, by now, 30 days have passed.

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9:53 am EDT
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HoMedics customer service

My tabletop fountain, which I've had for years and has great sentimental value, does not have an on/off switch. The last time I pulled it out of the wall socket, the safety prong came loose and remained in the wall socket. I e-mailed Homedics about this on Wednesday, January 2, 2019, and received no response. I called twice, left messages, and never received a return call. I let it drop after I questioned a couple electricians, both of whom told me to not re-insert the prong, and it would be too expensive to replace the plug or cord. On Monday, September 16, 2019, I tried Homedics again and this time someone answered. I was told that it was an old model (I already knew that) and they basically couldn't help me. Before hanging up, the CSR asked someone about an 'adaptor' plug, but turns out they didn't have one. After thinking about it, I decided all it needed was another plug that did have a safety prong. I found one in my toolbox, plugged it in and...guess what? IT WORKS. I am extremely disappointed in Homedics for not telling me to just go get a stupid adaptor (I'm not an electrician; I really didn't know). Naturally, they wanted me to buy a new one. However, I don't need one now, and I will NEVER buy a Homedics product again. I have other products of theirs, and they never last long.

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10:28 pm EDT
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HoMedics no results given on the phone.

I am writing to complain regarding the service I received by Homedics recently.I sent away for a new lead for my neck massager and made sure it was the right one for my model..YJSO36A-2401500D..I plugged it in to my model..NMSQ-200 and it blew up while on my neck.I then plugged it in to my other neck massager and it did the same thing.I then rang the department and explained the situation.The girl on the phone was most unhelpful and unobliging.I am not an abusive person and was nice to her and she did the unspeakable and hung up on me.I now have 2 neck massagers that I cant use and a sore neck.I have used these products for years so am very dissapointed that this has happened and I was treated in such an appaling manner.The date this happened was 19/08/19 and I would like a refund on the lead and a new neck massager I can submit photos if required.Wanita Millner..[protected]@gmail.com

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12:27 pm EST

HoMedics service

Order a massager decided to cancel next day spoke to customer service they said it's ‘'too late it already shipped " "we can't do anything " "you'll have to refuse it "
"We don't have the capability to redirect the order " "we cant send you a return label"
"You'll have to take it to a fedex location and ask them to send it back which they usually do at no charge ".
REALLY?
I'm disbled and you want me to lug this thing to a fedex location with no label ?
Sorry but I will never deal with homedics again I will buy from amazon instead they have outstanding customer service/return policy hands down.
I cancelled the order myself by contacting fedex after being on the phone with them why couldn't homedics perform this task?
Never again !

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5:12 pm EDT

HoMedics mcs-750ha massage cushion

I ordered two of this massager. One of them was fine but the other one, when I opened the box and plugged it in, it made a noise and smoke and some shooting flames. It ruined my chair as well.
It was very scary and I throw it away.
I ordered it from amazon.com and contacted them and asked for the money back but they say I must return the item to them. But I don't have it anymore because I throw it away. So they said they can't issue the refund for me.
So I decided to contact you and ask you for refund.
I also wanted to report you that this product could be so dangerous.
I'm providing the amazon.com order number for your reference:
[protected] Apr 23, 2018
And the price was $122.28 before tax.
I hope I can get my money back.

Thanks a lot

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8:32 am EDT

HoMedics Refund

I ordered a back massager from this company and it was so strong it bruised my back. I returned it, stating I wanted a refund. It has been almost 4 weeks, 5 phone calls and I still do NOT have my refund. I would NEVER order another product from this company due to this their inept customer service department. My credit card company advised me to wait 10 business days for the refund and if I do not receive it I will be filing an official compliant through my credit card company to get my money back. Also, I will be telling EVERY person I know about this incident.

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6:27 pm EST

HoMedics No answer from them

I bought from Homedics online a shiatsu massaging cushion with heat on Nov.29/10

On Christmas day my husband opened it and it was not working ok, it was making cracking noises and suddenly it stop. It barely worked for less than 2 minutes.

during the next 2 business days (the 28th) I call the company and after more than 10 calls and 20 minutes waiting on the phone on the last call, I explained my problem to the person on the line. She told me that within 2 days UPS will call me to pick it up, in order to replace it.

I waited and waited and waited, and they never called so I visited the company's web page and send them a message telling them that. (the first week of january).

After another week, I sent them another message. After another week, they finaly answered me saying that I should call to the consumer relations department line. I've been trying to do that but nobody answers, the machine tells me that my waiting time is 1 minute (sometimes 3 minutes) but they just never answer. I've been waiting more than 20 minutes on the line and nobody answer! I've wasted a lot of my mobile minutes waiting for nothing.

I just try to call again and they said that I have to wait 15 minutes, but if when they said 1 minute I waited 20 and nothing...now that they are saying 15, how long should I wait?

At this point I'm not sure if I still want the massager or just my money back!

I know that I can just send the package back to the return center but that means that I have to pay for it and it would cost a lot of money which I don't want to pay because I have the right to not pay for it (the receipt says that if my product is defective Homedics will arrange with UPS to replace it at no charge during 30 days of receipt.)

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HoMedics Consumer Relations
Commerce Twp., US
Jan 25, 2011 7:44 pm EST
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Sorry to hear that you had to wait to speak to a representative. I'm sure you can appreciate that all companies experience higher than normal call volumes at this time of the year. Unfortunately, your posting only gives a name of "Oliver" and this name does not show up in our data base. Therefore, we can only suggest that you contact us first thing in the morning, 8:30am eastern time at -[protected].

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8:23 am EST
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HoMedics Waste of money

Absolute waste of money...I was suspicious as most of these contraptions are junk and this one didn't waste time in proving I am right.

It worked for 5 mins locked up and started to smell hot. Hasn't worked since...nice present!

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rcd118
Brooklyn, US
Dec 29, 2010 5:03 pm EST
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Here some photos

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rcd118
Brooklyn, US
Dec 29, 2010 5:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was given a Homedics Pedicure Spa as a gift. I used it once and it worked fine. When I used it the second time the massager would not turn on. I continued to soak my feet and left the bubbles running. I noticed the massager started smoking. I turned the pedicure spa off. I looked at the back of the massager and noticed screws. I unscrewed one screw and rust started pouring out of the handle. I would never recommend this product to anyone. It is a piece of junk and total waste of money.

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5:26 pm EDT
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HoMedics Do NOT use Mike Merit!

Colorado Radon Institute, which also goes by the names Homedics, Mico Environmental, Eco Depot, etc - all run by Mike Merit. He has been DE-certified (even though he claims otherwise) and is known for very shoddy work that isn't to code - as bad as not even drilling the pipe into the floor, just gluing it on! I sued him for not completing his work and not honoring his fake 10 year warranty when the work he *did* complete failed after just 2 weeks. I won but won't see any money. He continually changes company name and banking location so as not to be found. I wish I'd checked online before hiring him. Be warned!

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HoMedics Consumer Relations
Commerce Twp., US
Jan 25, 2011 7:52 pm EST
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This person is not associated with HoMedics in any way.

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2:16 pm EST
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Featured review
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HoMedics - Caused an injury-no response

1 year ago a Homedics back messager pinched my wife so hard-the two rollers came together-that it pinched something internally and caused bleeding. She had to go to the emergency room to have it checked out. Homedics asked for the pillow to be returned which we did-over a year ago. Yet they still can't "get an answer" from their insurance company as to...

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