Mike Diamond Services
reviews and complaints

I recommended Mike Diamond Plumbing to one of my customers. (I'm a handyman, but I do not clear drains). This is the second time I recommended Mike Diamond to this same customer. The first time the drained was cleared, and the plumber charged the basic rate. this second time, however, the "plumber" (that was sent out from George Brazil Plumbing) ignored the reason for the call and began looking for things to repair, even going so far as to wet his hand to demonstrate non-existant leaks. The original problem was that the toilets backed up on the first floor indicating a main line sewer stoppage. As it turns out, the stoppage was transitory and no other leaks were evident then or since. But, it would not have been a bad idea to run a snake through the main line to be sure the blackage was completely gone and have the drain examined by a sewer cam to check for any breakage. Neither of these simple tasks was performed, and my customer was cheated out of $76.00. Mike Diamond will not discuss this matter with me citing privacy concerns, even though I know: the customers name; his address; his telephone number; the work order number; and the details of the visit. What could they be protecting except their own incompetence? I will never be recommending Mike Diamond or George Brazil to my customers and be warned by my complaint.

Water Heater Stopped Working. Pilot light wound not stay lit. Happened at 7pm on a Sat. Night, during a Party. Called George Brazil Plumbing on a referral from a family member.. Mike Diamond Showed up.. Apparently one bought the other, etc.

Min charge was 150 just to show up. Could not keep the pilot lit.. Said to Replace the entire unit or just replace the Thermostat/Gas Valve.

Went back to his truck for what seemed like 30 min.. came back with 903 to fix the termostat, , or 3200 to replace the entire unit! He had the thermostat in the truck too.

Went to Lowes, bought the exact same part for 62 bucks.. Paid a plumber 100 bucks to install it the next day. Took the guy 15 minutes.

I calculate the Mike Diamond quote at 841 dollars for a 15 min job.. or 3364 an hour. These guys are Rip off artists.

I dont mind paying someone to do a job, especially at 10pm on a Sat night.. But really? I would have paid double for the part, and the 150 service charge easily to get it done. about 300 bucks ... But to charge TRIPLE because its kind of an emergency is highway robbery. These guys should be investigated for
overcharging. If i were an elderly person and didnt know better, , i would have paid it and been done...

Bad business practice mike diamond and george brazil! i have reported you to the BBB, AARP and to local newspapers. Nice to try and kick a guy when hes down.

I called "mike diamond" to have a toilet repaired. The first time I called was the day I wanted service. I filled in the information on the web site and waited for a return call. None came. Two days later I called for an appointment. I knew exactly what I needed to repair the toilet. The "ball/###" is the insides of the toilet that holds then releases the water. Cost at a hardware store is between 30 and 70 dollars.

The first indication I had of a potential problem is when the operator told me the plumber would be out to "diagosis the problem." I told her it did not need a diagnostic evaluation. I knew what it needed. So the plumber comes out, on time and smelling good, but that's about all. He quotes me $565.00 to repair the toilet or $1, 200 to replace it. Mind you this is a $200.00 toilet at home depot and does not need replacing.

In addition he now wants $76.00 for the "service call." At that point I tell him where to put his service call. I call my local plumber who charges me $165.00 and comes out on the weekend.

It appears that "mike diamond" is nothing but a referal service to plumbers willing to operate under that trade name. They dramatically overcharge and are a compete rip off. I should have known that anyone who spends as much money advertising as they do has to charge more for the service but triple the cost is rediculous.

Mike Diamond Plumbing took advantage of my elderly mother and charged her over $1, 000 to install a toilet, which should have been $150 at the most. This was all installation, does not include the cost of the toilet itself. They obviously have a practice of preying on elderly or ill people who know nothing about plumbing and overcharging them. Mike Diamond has an "F" rating with the Better Business Bureau (see for yourself http://www.la.bbb.org/Business-Report/Mike-Diamond-Plumbing-Inc-13052945 ). I have just started the process for a refund and will update if I receive any response but I'm sure this will come down to small claims court.

I call knowing a need a thermal couple for my water heater. They are like, "yea, our guys carry lots of parts", so they come out and say "we don't carry that part", "that will be $75 for coming out" REALLY! I knew what I needed and they charge $75 for coming out and telling me what I already know. What a RIP OFF!

My shower drain was blocked. I new their name from radio advertising. Their advertising is all about the smell good plumber, but their work smell like they are out there to rip you off. They showed up and clean my shower drain in the 2nd floor and they broke the drain pip and ruined my ceiling on the first floor and my furniture. They said it will cost $1100 to fix the drain pipe but, since we cause the leak will are willing to charge you only $770.00. They broke the drain pip and didn't want to fix it, I talk to a person at their main office his name was Amir he said do what ever you want to do we have lawyers. I had someone else fix the drain pip for $75.00. Now it's going to cost me good amount of money to fix the ceiling and furniture. Don't trust these people they smell like CROOKES.