Agreed. I found the 1-888 number to call yesterday and the lady cancelled my service after trying to barter with me for a "lower rate". Then, after I thought that I was good to go, they STILL sent me an email asking me to go to their website and login... said I had to hit the "cancel subscription" button to complete my cancellation. What?! You mean to tell me that I called this lady on the phone just to have them add a "feature" to my account so that I CAN cancel???
So I went through the cancel screens and they still try to trick you into "purchasing" partner services... click here, select that, next screen, next screen... but don't close their little ad mechanism; you have to endure it to get to the last screen. It's just not fair to me, as a taxpaying consumer, that a company like this is allowed to operate under deliberately misleading pretenses, in my my USA. Sure, they have the right to market to their hearts' content, but we should have the right to walk away at a moment of our choosing (without having to keep paying them!).