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Mighty Fax / rude customer service

Jaffrey, NH, United States
4.15
I too have experienced the rude customer service at RKS Software. I have been using and recommending Mighty Fax since we bought it in 2001.


While reloading my computer I found that my mightyfax serial number would not work.

I went to the website and applied as instructed to be sent the new one. No instant reply as would be expected from a software/computer vendor. I emailed support for help and this is what I received.
****************************************************************

I purchased this why can't I use it any longer?
Already sent you my info..
RKS-4757271
m mccarthy
--
**********
RKS Sales to me:

Maybe a little patience? Your serial number request just came in a few minutes ago. As it says on the form page, "Requests are usually processed 24 to 48 hours from submission".


--------
Regards,
RKS Sales

**************
Sorry, just presumed you worked in the computer industry and there was an computer immediate response.
Nice answer from customer service! I will be sure to keep recommending you...
m mccarthy
***********
RKS Sales to me:
No email match was found. We have several Michael Mccarthy (or Mike) on file. We need the email you used when ordering, or some other way to verify this...
Regards,
RKS Sales
*********
Trying to load computer, do not know what one was used it was so long ago. Gave you name and serial number. Address is Jaffrey NH. Middle initial L.
m mccarthy
*********
I searched my files and found order date of 09/19/2001 with order number of r1axe41mxh sent to michaelmccarthy@aol.com. Now can I please have the software key I paid for.
By the way your email says the serial number will always work for the current and future versions ...
m mccarthy
**********
RKS Sales to me:

SERIAL NUMBER
-----------------------------------------------------------

(a) For MightyFax 3.60 or above:

Registered Name:
m mccarthy

Serial Number:
11AF288E-9257470D-3EED8CAB-B59418AE-0A584161-4A6D980E-4EE6

(b) For older versions of MightyFax:

Registered Name:
m mccarthy

Serial Number:
RKS-4757271

Note: this serial number is for MightyFax, not RKS Fax.
RKS Fax is a different product, and is not interchangeable
with MightyFax.

Regards,
RKS Sales
***********
RKS Sales to me:

You are quite a jerk. Don't bother ever writing us for assistance again.
Regards,
RKS Sales

**********
Very nice and you are in business. Must be very profitable!
Don't worry we have no need of a vendor like you.

***********
RKS Sales to me:

As I said, quite a jerk. You just keep proving it.
***********
crack
***********
RKS Sales to me:

CracK? Would that be the part of your anatomy your head is lodged in...? Or is it what you seem to be smoking...?

Ok, spam list for you buddy. bye now.
Regards,
RKS Sales
Mi
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