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Midwest Stone Sales Inc. / Worst Customer Service Ever

1 Plainfield, IL, United States

We purchased granite countertops from Midwest Stone Sales. OK price, great selection. On installation day we noted the island portion seemed wrong. Contacted the business, and more than two months later we have still resolved nothing. To make a long story short, we finally told them to come and get their island because we were sick of their not calling us, not returning emails, and not performing on any credit they promised (that's putting it nicely because it was a fairly unpleasant discussion by then...) . They agreed to take back the island. Our signed contract with them says they will come and retrieve it. They have refused to do so. They think that even though the contract says they will come and get it, that we should deliver all 400 fragile pounds of it. We filed a credit card dispute, so they sent a notice that they are putting a lien on our home. Then they lied to the credit card company to get them to rebill stating that we 'didn't return' the island. So now they are attemtping to get paid TWICE for their mistakes.
We sent the credit card company their emails and lien notice and hopefully that will resolve. Let them file a lien- I'd love to see them in court justifying their behavior.
In the case of this business, buyer beware!

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