Midwest Bottles reviews and complaints 6
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complaint customer service order packaging response company email money shipped stock prices cardboard box communication plastic bottles requests sizes apology available complete friendlyNewest Midwest Bottles reviews and complaints
Bottles and sprayers
I placed 4 orders. First they said a week to process. Then it became 2 weeks then three. Never did they answer emails, messages or phone calls. They were quick to take my money, but never sent me notification of delays. It took me to file a complaint with the BBB to get a response and it was a nasty one! Pauline is awful. She states she has plenty if happy customers and doesn't need any more customers. My order meant nothing g to them.
False advertising/wrong item
I ordered a product from them online that was supposed to be a specific color. What I received in the mail was a totally different color. When I emailed them, they gave me the run around and finally replied that I got what I ordered. Horrible customer service...only reason I order from them is they seem to have the most variety of product. I don't know how long this will be since they seem to be racking up customer complaints left and right and even have a F on their B & B report...geez
The complaint has been investigated and resolved to the customer’s satisfaction.
Excellent Service
I have been ordering from you for almost 2 years and the service that I have received has been excellent. Whenever there has been a problem with my order (which was rare), it was addressed immediately. If any additional products needed to be shipped, they were shipped the same day. I have had instances where I needed to get additional containers very quickly, called and placed my order over the telephone and the items shipped the same day. If something I ordered was out of stock, I always received a call first informing me of that and giving me options to order other products so that I could get my shipment quickly. The prices are very reasonable and the containers are not cheap. Some of them are exactly the same as other companies I have ordered from, only the other ones were more expensive. Even though everything comes shipped in one box, they are separated and layered very neatly which makes the sorting easier. I will continue to order from your company. My experience with you has been excellent.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Midwest Bottles legit?
Midwest Bottles earns 100% level of Trustworthiness
Perfect Trust Endorsement: Midwest Bottles achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Midwest Bottles. The company provides a physical address, 2 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 83% of 6 negative reviews, Midwest Bottles is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
A long registered date for midwestbottles.com can be seen as a positive aspect for Midwest Bottles as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Midwest Bottles's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Midwestbottles.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Midwestbottles.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Midwestbottles.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Midwestbottles.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Midwest Bottles.
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Midwest Bottles - Very unporfessional
This company is CHEAP, in every sense of the word so you get what you pay for in the customer service area. They don't package your orders properly, they put all your items (ie, tops, caps, sprayers) in one plastic bag for you figure out. Im not sure who people spoke with they called but there customer service SUCKS, PAULINE JORDAN IS HORRIBLE. I only...
Read full review of Midwest Bottles and 8 commentsOrder was short, no response
I placed two orders with this company, received the first one (a small order), then placed a second larger order. The second order was not complete and I emailed to inform them and asked questions about an item that I was interested in purchasing and when it would be available as they were out of stock. Though their website states that they respond to questions with friendly customer stervice, there was no response to my first email, my second email or my third. I finally called and was told by someone (they did not give their name) that they had no intention of responding to my email, even though I asked a specific question. There was no apology for my order being short and I was told that the missing item would be shipped immediately. Two weeks later and no missing item to complete my order. I sent another email and no response after three days. Almost three weeks at this point after I was told the missing item would be shipped. I called this time and left a message that I was going to file a complaint since they had not responded to my emails and had not shipped the missing item. If you pay them your money and don't ask questions, you get your order. But if there are problems with the order or you contact them with questions about placing another order, do not expect a response or your missing item that you paid for unless you become irate and threaten to file a complaint. And don't expect an apology from them even when they are at fault. This is a lousy company with horrible customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Huh?! Ummmmm what? Midwest Bottles sells some teeth stuff? News to me.
I''m very disappointment with Advance Wellness Research/Bright Teeth Whitening, ... this company is a scam, they are set up to overcharge consumers, offer an ineffective product and continue to charge your credit card. The calls made to the customer service line are routed to India where the staff appear to be defending the company and its' inferior product... Its' a damn disgrace this company is allowed to continue doing business. The Website is full of complaints about their service or product.
AWR offer a free trial product, and never tell you, or displace any information about how this free trial will be charged to your card whether you response in the free trial period or not. In fact, AWR has not displayed the price for their product during our transaction only the shipping & handling fees, not even the foreign transaction fee, although its' probably on their website which is where I was told everything is placed. And once I went to the website I see all these complaints about the product and the service from this company. Actually, the results I got was no better, if as effective, as the product I have found in (USA) dollar stores... AWR said they would give a partial refund
Bad service
I ordered several sizes of blue plastic bottles which were 'packaged' in a large plastic bag inside a cardboard box. All the sizes were mixed together in the plastic bag and it took an hour to sort them out. I emailed my complaint to them and asked if they could package each bottle size separately. Their response was that nobody ever complained before and that is the way they package, along with a list of reasons why they would not package each size separately. The woman was spiteful and rude. She was indignant I would call to change my order and really did not want to be bothered with any requests.
The complaint has been investigated and resolved to the customer’s satisfaction.
Most companies send the parts separate for sanitary reasons. If you can't figure out why, then don't order bottles. It's your job to sanitize and assemble your bottles. Honestly, if the bottles were assembled as you wanted them to be, you'd have to take them apart anyway in order to fill them...unless you just like decorating your home with empty bottles.
Plus, if you expect fully assembled and individually packaged bottles, be prepared for extra handling costs and extra shipping times. Those who've been spoiled all their lives should not complain when the 'real world' exposes itself.
Seriously, the complaints I've read on every company I order from are always so picky or from lazy people. No one should expect the world to magically create your finished product without you doing the work.
This company has served me well and my customers love the quality of the bottles, jars, etc...
Again, as I stated in another comment to a picky complainer, there is a REASON the bottles are not assembled! If you don't know why, then don't order bottles. Also, if you took that long to figure out what goes with what, you shouldn't be in the business. It's sad how lazy and ignorant people are. Do you realize, if the bottles were assembled, it would take you longer to disassemble them, sanitize them, fill them, and then reassemble? What's the point of the bottles being shipped assembled? Unless you just like to use empty bottles as home decor.
I've read so many comments from places I order from and they are all lazy, ignorant, whinny excuses. This is just another one.
When this order was placed it had already been packed & ready to ship. The customer calls and wants to add to the order so we did what she asked. When we pack an order we place each kind of bottle in layers with foam in between so they won't get scratched. Since the order was already placed we just added the additional bottles on top. If we shipped each item in a separate bag it would take up too much room in the box and cause us to have to use larger boxes and then the shipping would be more expensive. Most company only sell by the case which would solve the packing problem but many of our customers can not afford to purchase by the case so sell in small quantities and we do not have a minimum order which should be appreciated. We ship thousands of order in this manner without complaints. It is hard enough to grow a business & succeed in this day in time with out this kind of hassle.
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Recent comments about Midwest Bottles company
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