SUBMIT A COMPLAINT

Midwest Air / Offers a refund, doesn't deliver

1 United States

Midwest completely changed a flight I confirmed and paid for 2 months earlier, offered me a refund and still no $$. I booked a flight with Midwest back on Jan 6th for a great price, but it was too good to be true. I received an email on March 17th asking me to contact them regarding "changes" to my flight. When I called I was greeted by an automated voice stating "your wait time is a minimum of 20 minutes". When I finally got a person I was told that my return flight was going to be 4 hours earlier than booked and there were going to be 2 connections. No apologies, no explanation. I asked if there were other options and was told they could fly me home the next day. I asked what flights were available and they said the exact same. What's the point of that? I said that wouldn't work and I was then offered a refund. I was told I couldn't have a confirmation for the refund but that I would see it in 1 to 2 "billing cycles". I had a bad feeling, so the following week I tried calling every day but the hold times were ridiculous, so I tried their email help. No response and 4 days passed, so I had to suck it up and call. I was on the phone for 57 minutes- most of it on hold and was told there was no record of any refund. In addition, they changed the date of my return flight without my permission. I asked to talk to a supervisor, but they were too busy. I was then told the refund would be processed within 7 to 10 business days, but I might not see it on my credit card statement for 1 to 2 billing cycles. Several days later I got a snippy response from their email customer service assuring me the refund had been processed on the 17th. This isn't what I was told on the 26th. They messed up my flight and offered me the refund, but clearly they are not interested in customer service. They should be shut down.

Zo

Post your comment